Service (Touch Apps, MWO, MRO)

Hi Community,my customer works on IFS Cloud an recently received an update.After updating the Service Engineer App to version 22, we get this transaction Error on initializing: Anybody got an idea would could cause this error? thanks and BR,Sven

Hello,   We are currently moving to IFS Application 10 Update 6 and we read in the documentation the .NET IFS Printer Agents currently do not support the Socket Server which we’d use to print ZPL files.  The java version of the print agent still supports a Socket Server to print ZPL but we’d like to utilize the .NET Print Agents.   Is there any release information on when the .NET Print Agents will implement the Socket Server?   Thank you, William Klotz

I have configured the print agent in IFS8. When I start it I see it finds all the printers defined in the ifs-printagent-config.xml file. When I attempt to print, it finds the print job from IFS and reports the document was sent to the printer with no errors.However, the document never reaches the printer. Instead it creates a file identified by the highest IP address of the configured printers. Ex: The printer selected was 172.20.24.202 but the file created is called 172.20.24.219. This file looks like the printer command file plus the PDF that should have been sent to the printer.Why didn’t the document print on the printer? Why would it create a file when the log says the document was sent to the printer with no errors? Why is the file named with the wrong IP address?

An MWO user is  trying receive and issue his material and he is getting this error message (see screenshot) when he clicks receive and issue.  Why and how do we go about this please? 

Hi Experts,We find many WOs that are Transferred to mobile are missing in “Transferred Tasks/Work Assignments” screen.  ​​​​​​Also the same WO cannot be found in “Transferred Tasks/Work Assignments” screen as well.What could be the reason for this behavior. We can find more than 500 such WOs where WO is assigned to the mobile but getting below type of errors due to missing connection. Appreciate for any help. Best Regards,KM

HiWe have a number of PM’s which should generate 4 weeks before the planned start date, which has been working fine since 2015 but for some reason no work orders are generating for 2023. The calendars are generated and I even regenerated these yesterday but nothing. We have schedule database tasks that run overnight to generate the work orders and these are running fine with no errors so I am not sure what else could be causing this.Is anyone else experiencing a similar issue or can any advise what else I can check.This is in Apps 8.Kind regards,Hayley

Dear Experts,Could you help to identify the reason for below errors found in Mobile log. “Sending push entity data failed: Failed executing statement (IO Error: Socket read timed out) - IO Error: Socket read timed out”“Error when synchronizing entity Note: ORA-00060: deadlock detected while waiting for resource”“Error when synchronizing entity FndStream: Failed executing statement (IO Error: Socket read timed out)” Many Thanks,KM

We have added a standard field which originally not available on aurena native page using “Apps for Page Designer” page. When we deploy these configurations to multiple environments how do we manage with the delivery process?For an example, we have used “Remark” field which comes OOTB with IFS Cloud from “Work Task” page and added it into “Work Detail” page in MWO. How do we deliver these kind of configurations to multiple environments using delivery? 

Hi,While creating a survey with Work Type as ‘Work Assignment’, it is displayed in all the Work Tasks in mobile as expected. Additionally, the “Answer Once” option is selected in the survey as shown below.Below are two queries:When a survey is completed in one of the Work Tasks in mobile, it is removed from all the work tasks due to the ‘Answer Once’ option. Is this the expected behavior? Shouldn’t it still be visible for other tasks? Once the technician completes the survey, do we have an option to configure the answers as Read-Only for the technician to view but not perform any updates to the Survey? Currently, the technician can update the survey for a Work Task multiple times if the ‘Answer Once’ option is not selected. Any inputs would be appreciated. Thank you.Kind RegardsPriyanka Cecilia

Hello community,is it possible to only sync the objects and the information needed for these particular objects into the MWO (Apps 10, IFS Cloud)? Background: The service tec only needs all the object information for the object worked on with his/her assignment. T&RDADUDE

I have an issue just like this one on IFS Cloud” Only objects from Work Task in MWO | IFS Community.The described resolution does not work for me. Can you help me?

Logging into MWO I get the following error All projections had been granted in IFS Cloud. In the entity it states that everything is allowedRegards,Tobias

Hi All,We just came across a scenario, where we have an engine where we deal with two different customers. So the MRO WO has to be created for those two customers. However, IFS App10 version allows to create WO, we cannot disassemble the engine via Disassemebly Shop Order. System throws below error message:“The quantity on the stock record is owned by Customer XXX. You are trying to perform a transaction on the same record with Customer YYY indicated as being the owner.”We allowed the site level settings to have multiple customer ownership for parts. But, It seems like the position part entry in Inventory Part in Stock screen is not allowed in IFS. Any one has any other workaround? Appriciate it.(Obviously, we cannot have new locations in system, since same type of engines should be disassembled in similar locations physically).NOTE: Already reported to IFS three weeks back, yet to receive any solution.

Hi Team,Could you please let me know if the Appointment Template Functionalities similar to PSO ARP Appointment Template available in IFS 22R1 Cloud version?Please confirm once . If not then what is the road map and in which version it will be available. Regards,RR

Hi Trying to map “JtTask” to “MyAssignmentEntity” but unable to find “MyAssignmentEntity” under Entities section. Want to know why this entity is not appearing. Any help would be appreciated. Thanks in advance.  

I have a pickup task where the status of the header is not matching with the status of the assignment, preventing me from completing the pickup task on MWO. After releasing the pickup task, accepting and starting it on the mobile, I got some errors when trying to close it on MWO. To figure out what was causing these errors I tried completing the pickup task in Aurena, and after correcting some missing data I was able to complete the pickup task in Aurena. However, now the status of the pickup task is ‘Picked Up’ , but the assignment status is still ‘Work Started’. When I try to complete (or incomplete) the pickup task on MWO I get a failed transaction with the error ‘ORA-20132: JtPickupTask.NOTHANDLED2: The operation "PickUp" is not allowed for Jt Pickup Task objects in state "Picked Up". ORA-06512: at "IFSAPP.ERROR_SYS", line 140’ How can I close the assignment on the pickup task? Now it keeps showing up on MWO after initializing. I tried to incomplete it from the Transferred Tasks sc

HiDoes anyone use the search box at the to pof the NCR app for Apps9?  If I try searching for an NCR number that is in IFS it never finds any online results.Are there any set up or backgorund jobs I need to run to make it work?Graeme

Hi,Can we create BPA’s for IFS Cloud MWO Service to update fields based on Task information or Assignment information changes? If yes, is there any working example or reference material?Also, the “IFS Failure Event” for creating validation BPA is unavailable. Can you please mention an alternative?Thanks

Hi,While X users and Y users have the same permission sets, X user providing access to employees under the management of human resources,but Y user dont access screens.How we can solve this problem ?  

Hi All,This is in Apps 08. There are a few transactions that are not transferred to the GL through “Transfer Maintenance Time Transactions".  Accounting periods are open. I run “Rerun Erroneous Maintenance Postings” as well. However, nothing is transferred to GL. It seems the posting controls have been mapped correctly. Any line doesn't show an error text on the line. Status Code: “Valid”Booking Status: “Authorized” WO/ Postings can not be found in the "Report In Work Order” screen.Debit Credit lines are correct.The voucher type has been created with the correct function group.  Kindly advise what is the root cause of this issue and how to solve this.@Kasun Manuranga@Nethmini Kosvinna   

Hello,Do we have any limitations to use MWO Service 22R1 in Offline mode? If yes, can you please mention the details or redirect me to the reference document? Kind RegardsPriyanka Cecilia

I have used MapPositionFree to setup map position for Functional Objects and Work Tasks in IFSAPP10. upd 13.But when transfering to Mobile, the positions are not available in the mWO map. Do you need a Bing license to see the map positions in mWO ?Does it require any other set up to see the map positions in mWO 

I’m working with IFS Apps 10 UPD 14 and IFS MWO Service 10 (Aurena native client) and I’m searching for a user guide or documentation which describes in detail all functionality and fields in the Workflow Configuration for mWO.It would be a hard work to find out all functionality by Try & Error. The customer is also askong about such a documentation.Thx in advance for your supportHarald

When we issue the final invoice from a Work Order, the “Delivery Date” doesn’t follow the actual “Service/Delivery Date” filled in, creating confusion and questions from our Customers. We cannot adjust the “Wanted Delivery Date” on the Customer Order lines and no matter what we put on the work order the “Delivery Date” on the line level remains the invoice date. Isn’t there a way around this, so we can put in the day we actually did the service and not when we did the invoice?  Thanks,Michael

Please can anyone help. We have a user who is using the MWO application on their laptop, for some orders they have started seeing the “On Route” button on the screen (top right in the screen shot attached).  We do not know what is causing this to appear, as far as we are aware there has been no change in permission sets.  It is not our intention that the users should see this button and we need to understand why this button is now appearing. ThanksAndy