Service (Touch Apps, MWO, MRO)

Hello IFS Community. we are looking for (an easier) way to show repairs with following attributes is IFS:- Repair  done on customer site, not in company facility- Part is serial object and has again items with serial no. in it’s BOM that will  be replaced- Part is embedded in functional / serial object structure in Equipment Object Navigator- Part is customer owned What we did so far: - Create Case for relevant customer - Create task to start return / repair measure- Create hand over reference: Work Order (Important to do on Site where part was manufactured, not where is was sold)- Enter necessary part in Tab: Returns, respecting serial number.- RMB: Return to inventory, as company owned (customer owned, which should be correct, seems not to allow to use for repair shop orders)- Do repair shop order using Tab: Multilevel Repair Structure- Enter repaired part in WO: Tab: Materials and issue manually to customer again, close WO afterwards(This is not complete of course but hopefully let

Hello,  Does some know how to change the Resource Details parameters?Currently I have the following: With the Scheduling - Activity Details i can change the Activity Details parameters, but when i try to add a new list for the Resource Details it doesn’t show anything to configure. Can someone help me with this problem? With best Regards, Francisco Lopes

 Hey all,Wanted to create a navigation link on the work details page for mobile MWO that lists all the request work tasks with the same request scope.I did the Navigation Link as you can see below, and it work correctly when I use it through IFS Cloud, but once I try it on mobile I get a blank page   Have tried both “Online Jt Task Lov List” and “Jt Task Lov List”On IFS Cloud I get:On Mobile I get: Any idea what I could be doing wrong? Or is this not possible through configuration?

When looking for an inventory part through the mobile work order, I am getting the below message I used the find part option under the Material section under Work Details,  

Hello,I want to cancel a work order because my customer made a mistake, but there are costs that have been transferred to accounting. is there a way to cancel the transfers?  when I want to cancel the work task  Thank you for your help

Getting the below  message when we try to  click on the My work in MWO.The device is online, connected, and has been granted the necessary permissionsIFS cloud Version: 24.1.1MWO SERVICE: 24.8.1292.0  

The auto-assign function is on, why doesn't it work?Automatically indude Mx Event at the bottom is still notCannot change to yes 

Suppose I have a resource (person) that’s in 2 resource groups e.g. Capacity 60% in Group 1, 40% in Group 2.Then i make a direct allocation of that resource to a Request Work Task for 1 hour.That 1 hour shows as a demand/load on both resource groups.  Is that correct? 

Hi all,We have CRM companion 10 touch apps and i need to know how you can a filter to the business opportunity in the mobile screen (not permissions) so a user can filter on status. When you click on filters on the bottom it just shows blank where as the customers button does show filter options but i cannot see any difference in their setup.I have spent a good deal of time looking around all the options and i cant see a way of doing it.Thanks

We are currently planning to launch MWO, but have noticed that a user gets logged out whenever it gets any error message in the application.If you are trying to add a tool that is already in use = logged out If you are trying to access a document but are missing the access right = logged outSo in order to continue the action you were trying to execute, you first need to go back to the home screen, press synchronize and log in again.This seems like a very strange error handling in the MWO and would just like to check if anyone else have experienced the same type of issue.We are testing the latest version of the MWO App (24.8.1292.0) 

Outbound failures can be deleted or resolved but inbound can not. We would only like to delete inbound messages. Should have the same options as the outbound. Requested by Wanda and Michelle. MLGW first asked for this option 09.14.22-MLGW Internal# MDT-1387

In previous versions (23r2) the LTU xml file for Mobile work order could be downloaded from the Product Release information pages in MyIFS.For 24r1, this no longer seems to be the case.Where do we get the LTU file from?

Hi guys, Why when i login with Enterprise Explorer show error 404?  

Hi,Does anyone use openvpn mobile client along with mWO Service Engineer? Our mobile workforce use this combination to connect to Cloud 23R2. Occassionally, many of them run in to the following error upon log on to mWO.App reset doesn’t fix it. Only known work around is restarting the phone. Has been happening for many versions of mWO - which is why I think it could be related to the openvpn - but not too sure.TIA.  

Hey all, Recently we created a new entity that needs to appear in ifs mwo mobile (ServiceEngApp).But after following the steps in the file IFS Cloud - MWO demystified (24R1), the mobile app is stuck initializing, with the following error in the logs: Initialize entity data failed: java.lang.NullPointerException.We did the following things:Created entity Added to ServiceEngApp projection   Added Sync Rule Yet, Mobile is stuck initializing:  Any ideas what could cause this?

The SSL Certificate has expired for Touch Apps Server.We need to renew the SSL Certificate for Touch Apps Server.Besides clicking on the PFX file and importing it, have stopped and started IIS and rebooted the actual server.Is there anything else we need to do?Thank you.  

Manage Serial StructureDo I need to modify the template when replacing sequence components in the structureAs shown in the following figureI hope to place the serial parts with part number "13-Y25-002-DC" and serial number "NO-1002" into the structure without changing the template structureSimultaneously remove the serial part with part number '13-Y25-002-DC' and serial number 'NO-1002' from the structure 

In 24R1, we seem to loose the ability to create the service request and service quotation on a MWO for the Old  Generation Service Solution.I can’t find on a release note that this was intentional. Can anyone confirm whether this is a bug or whether this functionality is now fully removed ?

1.Does Retrospective Work Reporting not support Vim connection type（Figure 1）2. In addition, how to initiate a fault report in a Vim connection type  work orders （Figure 2）Figure 1 Figure 2

Work Types per Mx Event Type What does this do in MRO?Just a convenient way to see the type of event in a maintenance order? 

Hello,Now, with the new 24R1 release, I can start the mobile app for service, but it seems that I am offline (even though I have the web environment open and I am logged in). This is causing problems because I cannot see everything I should. Is there any way to get online?Thank you for help.Best regards,Tomas.

Hi all,In IFS MWO Service 10. Our technicians can see the field “Long description” that is generated on WT from the PM actions “Work description”. However, the field “Job description”, that is generated on PM action (via work template) and connected WT is not displayed in MWO.How do we achieve this?Thank you. 

How can I disable the Create Employee Connection for a Resource Configuration? (Screenshot from 24R1-SU1)

HelloI want to make the Location No Parameter Selected from listI use the following views :‘&LOCATION_LOV.LOCATION_NO’‘&RECEIPT_INV_LOCATION_LOV.LOCATION_NO’‘&WAREHOUSE_BAY_BIN.LOCATION_NO’But no one of these views worksAny Advice Please ? 

Hi,We are working through some page changes in MWO (Service Eng).One of the requirements is to amend the Service Book and Service Book Details pages, however I cannot see them in the listing available.Any guidance how we can amend these screens in order to add/remove fields please?