Service (Touch Apps, MWO, MRO)

Cloud 23R1 - Reference Attribute Error in mWO Service

Hello,Is it possible to reference a custom attribute to the JtExecutionInstance State value to display in mWO Service?I added a custom attribute and referenced to Jt_Execution_Instance State value.Added this attribute to the WorkTaskDetails screen in mWO Service. From mobile, when I click on the attribute, the below error pops-up. Am I missing any step or is this a bug? Please let me know if anyone has faced this issue before.Kind RegardsPriyanka Cecilia

1106

1 year ago

Priyanka Cecilia VHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

mWO Service - Survey Answer Field Length

Hello,In the Cloud application, when we look at the screen ‘Survey Answers’, the entity ‘SurveyAnswersEntity’ is not visible when we search in the Entity screen.Rather, another entity ‘SurveyAnswer’ is visible and the ‘Answer’ attribute has a field length of 4000 characters.But when we view the entity ‘JtTaskSurveyAnswers’ which is sent to mobile, the ‘Answer’ attribute has a field length of only 2000 characters for an Open-ended question.Is there a way we could increase the field length of the ‘Answer’ attribute for an Open-ended question to 4000 characters in mobile? Please let me know. Kind RegardsPriyanka Cecilia

430

1 year ago

ronhuHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Customer Return for Repair - Customer Owned Object Dilemma

Community,It is a dilemma for us for those objects that are returned from customer for repair. current our process isuse RMA to return the product from customer. the object ownership is set to Company Owned after RMA is completed. Working on a work order to have the product repaired (replace components) and received into stock. Repaired object(product) is showing company owned and in inventory position.now the comes the problem, how to set the object location to customer location without doing a customer order? I believe we are not doing the right way from the very beginning. when customer return for service, it should not go with RMA? if a service request is created against a customer order line, does a work order will trigger purchase order to bring the object to our company with ownership Customer Owned?Would like to hear from you to rectify our process. Thank you.

2408

1 year ago

paul harland

asked in Service (Touch Apps, MWO, MRO)

Request Management - multiple quotes per request

Currently (23r1) we only allow a single quote to be attached to any Request.I am encountering scenarios where we would want multiple quotes per request. Is there any plan to add this flexibility?Scenario:There’s an initial fault, for which a quote is issued (and accepted) so work can begin. While performing that work, further damage is discovered to another part of the assembly, and the desire is to create a second scope with its own quote for that additional work. Work should be able to continue on the original scope, which was already approved, whether or not the customer accepts the second scope quote.

441

1 year ago

Priyanka Cecilia VHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Cloud 23R1 - mWO Service - Update Assignment Status based on Break Status

Hello Team,We have the below requirement in mobile:If the technician has any Assignment in their work list with the next status as ‘Pause’ while the technician has started their Break from the ‘Show Breaks’ screen, we would like to automatically change the Assignment status to ‘Pause’. Similarly, when the technician Ends the Break from the ‘Show Breaks’ screen and if there is an Assignment in ‘Pause’ status, it should be automatically changed to ‘Continue’.Please let me know if there is any solution for this scenario. Kind RegardsPriyanka Cecilia

464

1 year ago

lmwwenxuSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Touch App MWO ERROR_COMPATIBILITY_AUTHENTICATION_FORBIDDEN:Authentication must use an OpenID token

We are testing the touch app MWO (version 10.16).When logging the MWO, I’ve got ‘ERROR_COMPATIBILITY_AUTHENTICATION_FORBIDDEN:Authentication must use an OpenID token’.I have already added the Redirect URLs for our test instance:https://tast.loram.com/Token.aspxifs-app.com.ifsworld.mwo10://appI am testing with the appowner with all the grants as an admin for touch apps. Appreciate if anybody could help me out! Wen

1114

1 year ago

anushakhSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Dispatch console-drag & drop of task-how calendar works

HiHow can I apply calendar in dispatch screen? I setup a calendar that has 12 hrs per working day from 6 am to 6 pm, so if task duration is 15 hrs, I expect it to go over 2 days but when I drag & drop the task against the resource in dispatch console, it shows only 1 day (considering 24 hrs of work). The resource is tied with that calendar.

939

1 year ago

farzeDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS connector for Microsoft Power Automate

Hello! Is there any IFS connector that can be used in Microsoft Power Automate? If yes, where can I find it? Thanks!

6003

1 year ago

Siva.PrasadSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Touch Apps Server Version 10.9 is not compatible with Server Version 10.10.10.0

Hi We have downloaded the IFS MWO Service 10 App from Windows Store then trying to login, its giving the below error.App is pointing properly to the right IFS App and login also asking , after provided the login then getting this error.

725

1 year ago

WIZABRDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Replace owned from Company owned to Customer owned for an aircraft

Hi guys!Reference: IFS Application 10.I need to change the owner field from Company Owned to Customer Owned for an aircraft.In HELP it says it is not editable.HELP Description: The serial property. A value in this field is mandatory for new serials. This value cannot be updated. Available values are Company Owned, Consignment, Customer Owned, and Supplier Borrowed.Has anyone been through this situation of needing to change? What solution did you find?

942

1 year ago

Siva.PrasadSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS 10 Touch Apps IFS MWO Service 10 App Login Issue

HiWe have downloaded IFS MWO Service 10 App from Windows Store.While connecting the app we getting this error.From Web Browser, IFS Apps login and Touch apps portal login is working but only IFS MWO Service 10 App not connecting.

1546

1 year ago

PLaborSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Configured Work Task Workflow type

We currently have approximately 90 different workflow configurations intended to drive different eforms being presented to technicians based on specific criteria. All of these workfows are “Work Task” configuration type. This is currently working as intended. However, we have come up with certain scenarios that require some items be mandatory that cannot be properly made mandatory utilizing current system capabilities.We are therefore looking to experiment with the Workflow Type of “Configured Work Task”. But I seem to be having an issue getting these to trigger inside of mWO. I have mirrored one of the workflows that we currently have as far as the filters and sites are concerned, then disabled any of our workflows that may overwrite this one.But for some reason, the system would rather choose no workfow config at all rather than choose my Configured one. Is there something I am missing somewhere? I cannot seem to find any real documentation on how to properly utilize this feat

1317

1 year ago

Tenecia.SeeleyDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Maint Org

Currently we use Maint Orgs to limit what objects a user can see in MWO. This works for most of our employees, however, we have a few who can see more than they should. How do we rectify this situation?

291

1 year ago

SUP_SAMSidekick

asked in Service (Touch Apps, MWO, MRO)

IFS CRM TouchApps - Downlink (https://cloud.ifsworld.com:8080/Downlink.svc/) URL Not Found

The majority of our in field staff we use the iOS IFS CRM Application when visiting customer site. It was noticed that the app has been unavailable and upon internal investigation, it appears that there is an issue relating to the IFS Cloud Downlink URL within the IFS Cloud Uplink Service Configuration. We have documented some screen shots of the error we are receiving when trying to start the up link service and what we believe is the issue. My question here is that are you aware of IFS decommissioning any services or do you know anyone that could confirm if there were any plans to decommission. We didn't receive any notification so am a little confused as to why it's suddenly gone.We are in App 7.5

903

1 year ago

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Push Disabled for a couple of users

Hi, In Customer PRD environment (IFS Cloud) we have identified that Push is not enabled for two users. Do you know the reason for this? How can we enable push sync for these users. Thanks and Regards,

791

1 year ago

Priyanka Cecilia VHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

mWO Service - Adding List Screens to the Work Details Menu

Hello,Can we have a direct link to the Work Order Journal list screen in mWO Service rather than navigating to Work Order > Work Order Journal? I tried adding a Command Group to Navigate to the baseline WorkOrderJournal page from Work Details but it doesn’t redirect me to the screen but stays in Work Details.Please let me know the possibilities. Kind RegardsPriyanka Cecilia

14610

1 year ago

HubertZDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

mWO APP10 reference environment

Hi,Could someone tell me, if there is currently available an environment for mobile work orders bug verification and reporting? Previously it was 10rndmobtstlkp.ifsworld.com - seems like it’s down - after entering TAS I get an error opening logon page (lkpgse1603…….) Customer has reported a problem during opening service report after finishing work in mWO (APP10). It happens for 3 users till now, but I was also able to recreate it on my iPad using customer PROD environment, After finishing your work there is a question to open service report. For my first work everything seemed to be OK. But during second and next works, even if I click Cancel system doesn’t allow to get further or close the dialogue. The only way is to close the application (by killing it) and reopen again. The finish or back or X buttons are inactive,On already finished work orders there is no problem with viewing service report. But now, even I click Cancel, the mWO application is stuck. After second time kill, the

776

1 year ago

Kanishka DilanaSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Is Cancelling a Customer Order with SM Connection at all possible?

One of our Customer’s said they want to Cancel/Close a Customer Order which was created through a Work Order - SM Connection Check box ‘Ticked’ in the Header Level. The Order don’t have any lines at the moment.When they try to Cancel the Header, the system presents some dialog boxes (see below example Screenshots. When trying to Close, it appears to work, but nothing happens - Last Screenshot). they tends to believe that it is possible to Cancel/Close the Order despite the SM Connection (subjected to those conditions mentioned in the dialog boxes of course). Is Cancelling a Customer Order with SM Connection at all possible? If yes, under what conditions?

480

1 year ago

ELJOSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Batch invoicing of service contract

Hi,we need help to figure out how to use the parameters in order to create invoices for the correct periods. We are going to use a database task Schedule for Invoicing och Service Contracts:We have the following set ups of Service Contracts that we want to batch invoice:Yearly, Prior:Price Unit: 1 YearInvoice Rule: PriorInterval: 1 YearYearly, Post:Price Unit: 1 YearInvoice Rule: PostInterval: 1 YearEvery 6th months, Prior:Price Unit: 1 MonthInvoice Rule: PriorInterval: 6 MonthEvery 6th months, Post:Price Unit: 1 MonthInvoice Rule: PostInterval: 6 MonthQuarterly, Prior:Price Unit: 1 MonthInvoice Rule: PriorInterval: 3 MonthQuarterly, Post:Price Unit: 1 MonthInvoice Rule: PostInterval: 3 MonthMonthly, Prior:Price Unit: 1 MonthInvoice Rule: PriorInterval: 1 MonthMonthly, Post:Price Unit: 1 MonthInvoice Rule: PostInterval: 1 MonthWhat parameters should we use and where to have our jobs running automatically once every month, last day of the month?We use IFSAPP 10.17.

1651

1 year ago

Siva.PrasadSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS 10 Touch Apps System ID Login issue - Invalid Redirect URL

Hi,I can able to login to Touchapps server portal using local admin, no issue with that. But if i am trying to login using System ID, then its giving the below error.

2523

1 year ago

Siva.PrasadSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS 10 Touch Apps Local Admin Login Error

Hi I am trying to login to IFS 10 Touch Apps as Local Admin getting the below error:

1074

1 year ago

KaneDKSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO - Pool Work Order

In our setup, we have 12 difference Sites (split per country) currently if I transfer to mobile and check “Pool Work Order” it goes out to all our engineers globally. And I don’t want someone in Americas to fly to Europe to do a service where we have an engineer within 1 hour drive.Is there a way we can split this up, so it only goes out to the engineers connected to XX site? And not out to all of them? Thank you,Michael

2213

1 year ago

Siva.PrasadSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS 10 Touch Apps HTTP Error 500.19 - Internal Server Error

Hi, We have installed the IFS 10 Touch apps, installation completed successful. but while opening the web url getting this below error. Please help in resolve this error. Thank You.

1908

1 year ago

SanjanaDZSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO No Longer Showing Tiles - Service App (Cloud 23)

Hi Experts, One of our customer has been updated to 23R1 SU2 in environment, and when logging in to MWO they are not seeing any tiles for processes. They have given the all the required security grants, What can be the issue for this. Is there any specific permission set we needs to grant? Thanks and Best Regards.Sanjana

24912

1 year ago

Dominique HussonSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Dispatch Console Calendar

Seems that dispatch console calendar will be (is) removed in IFS Cloud What is the alternative ?

1092

1 year ago

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Service (Touch Apps, MWO, MRO)

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