Hello,
I want to cancel a work order because my customer made a mistake, but there are costs that have been transferred to accounting.
is there a way to cancel the transfers?
when I want to cancel the work task
Thank you for your help
Solved
How to cancel a work order with tasks transferred to accounting
+10Best answer by hastse
It is not possible to cancel as soon as there is transactions on the Work Task. In this stage there is costs that has gone to GL, and time registrations for resources that might effect employee time card.
What you need to do here is to report negative time for the resources (personnel and tools) to even out the costs, then close the Work Task with a comment that it was wrongly created and used.
Hi
At this level, there is no way to cancel the Work Task. Because you already have the transactions. If you look at the product documentation you can see that the prerequisites for the cancel work task.
Thanks
+7It is not possible to cancel as soon as there is transactions on the Work Task. In this stage there is costs that has gone to GL, and time registrations for resources that might effect employee time card.
What you need to do here is to report negative time for the resources (personnel and tools) to even out the costs, then close the Work Task with a comment that it was wrongly created and used.
+10Hi Dimuthu
Hi
At this level, there is no way to cancel the Work Task. Because you already have the transactions. If you look at the product documentation you can see that the prerequisites for the cancel work task.
where can i find this help page please on which object?
thank you
+10Hi
Thank you very much, I'll do as you suggested!
Hi
http://clouddocs/ifsdoc/Greenhouse/Documentation/en/ProcessModels/Process_Model/ExecuteWorkTask.htm
Refer to this page.
Thanks
+10Hi
I can't open the link
can you put me the screenshot please
+10HI
thank you very much for your help
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