Have a look in the device logs to see if you can see a reason why the transactions are not synchronizing

Cheers

James

We have checked the log files in IEE and can’t see any issues. The mobile devices are receiving data fine but are failing to send data back.

You need to look at the device logs rather than the server logs. Issue is in the MWO App rather than server

Cheers

James

That makes sense. Where do I find the device logs? I can’t seem to find them. We are using apple Ipads and on MWO version 3.19

Okay, I am not sure if device logs were added to the iOS version on Apps 9. Perhaps you can view the Touch Apps Server logs to see if there is an error shown there which may give you an idea of the problem.

Cheers

James

Thanks for your help, James.

We are also struggling to find any meaningful logs on the TAS, could you point us in the right direction?

Regards

Mark

From TAS Admin guide below

Cheers

James

6 SYSTEM LOG

Here you can view entries from the System Log. You can use criteria to the limit the result set. The functionality is shared between the Cloud and TAS so some criteria are valid for both and some only for one of them.

6.1 CATEGORY

• App Management Entries about uploading and publishing of app resources.

• Configuration Update Entries about changes of Admin Portal data.

• Failed Authentication Entries for users that couldn’t authenticate, can be wrong password, backend not reachable etc.

• Failed Authorization Entries for users that could authenticate but lack a needed privilege. E.g. Lacking privilege: "System Privilege: ADMINISTRATOR".

6.2 SOURCE

• Client Entries originating from clients.

• Customer Portal Entries originating from the Customer Portal

6.3 ACTIONS

• View Shows data in the page

• Export to Excel Exports the data directly.

@PDPMALLDAY 

Did you ever find the solution for this problem?

We are also having random sync issues, most are completing...but the ones that fail disappear from the app and the info does not show back in IEE.  We are on Apps10.

We are fairly new to using MWO, still in the ‘testing phase’

@PDPMALLDAY

Did you ever find the solution for this problem?

We are also having random sync issues, most are completing...but the ones that fail disappear from the app and the info does not show back in IEE.  We are on Apps10.

We are fairly new to using MWO, still in the ‘testing phase’

 

 

Hi,

We never 100% found the reason for this, but when we cleared the queued outgoing messages, it started working again.

With regard to the transactions disappearing off the app we found that as soon as a user had an issue, they would re- initialise the app which wipes all the pending transactions.

Mark