Service (Touch Apps, MWO, MRO)

Hi everyone,Is it possible to create a hierarchy in Request Contracts?In the Service and Maintenance module you can create a Service line linked to another Service line: However, I haven’t found anything similar in Service Management module.Thanks in advance.Irene

Hi,  "IFS Notify Me" requires frequent re-login prompts (typically every 2-3 hours). Is it possible to stay logged in to IFS Notify Me by adjusting certain parameters? Thanks! Best regards,Feng

Hello, So I want to create a workflow which does come verification and then sends a stream message so that the user can check the message here:Does anybody know what is the IFS Rest API that i need to call or if i need to make some configurations to then call the method that will send the notification? And if i need to configure some URL so the message can be sent? With best Regards,Francisco Lopes

Hello everyone,When a pool activity is accepted in MWO, a new window opens where the MWO user can specify the date and time. However, our customer would prefer that the previously planned start date, as entered in IFS Cloud, is displayed automatically, so the user doesn't have to input it manually.Is this technically possible?We tried adding new fields using the Page Designer, but these fields don't appear in the selection list, so we can't add them. Thank you!

I have created a new custom action as shown below in EngApp-Cust.fragment file as shown below: while implementing the action in both file .offline file and .plsvc file then only i am getting this below error.And implemented the action in both .offline file and .plsvc file as shown belowwhen i try to implement in only .offline file then it works fine without error.but for my requirement i need to implement in both .offline file and .plsvc file.Can you please suggest me how to go forward.@Yasas Kasthuriarachchi @James Ashmore @Rukmal Fernando @Uthpala @kathlk @navod 

Hi,I am testing the Service Management (IFS Cloud R24.1.5) module and I have created a Pickup Task related to a Request Task. When I try to execute the Pickup Task in MWO (after assigning and send to mobile), this error is displayed: However, I have a remote warehouse with a location for the resource I am using in MWO.Any idea?Thanks,Irene

Hi all,Are there ways to connect with customers when technician is in a work. Such as updating the status of the work task with a customer, sending a message to a customer. Other than contacting via a phone.Let me know any possible ways. I heard about contacting via MS Team. Like to know are there any other ways. Thanks in advance.

I have an automated process to create Serials From Inventory after a shop order is complete. Sometimes when there is a mistake in the shop order we need to unreceive it but it requires me to Remove the Serial from Manage Serial Structure. I get this error when using Aurena but I do not get an error when using IEE. Any insights?  

Hi everyone,I am testing the Service Management in Cloud (R24.1.5) and I have created notes to see in MWO. However, although they are apparently syncronised to mobile, they are not displayed in MWO. I am able to see the Service Notes per Task but not the service notes for the whole Request.Any idea?Thanks in advance.Regards,Irene

In IFS Apps 10, we have made Page Designer modifications to MaintEngApp (for Mobile Work Order) and associated them with a specific context in order to map them to a user group. Now we are looking for a way to duplicate these changes, but associate them with a different context/group. What would happen if we placed these in an Application Configuration Package, exported them to XML, then modified the XML, changing the context values (SCOPE_ID), then import the ACP back into the same environment? 

Hi All,I’m encountering the following error when trying to log in to the customer use place environment via the Scan It app:"An error has occurred. There is no active application version for [ScanIt]."All the necessary Wadaco client settings have been correctly configured, and the required permissions are granted for my user. Additionally, I have downloaded the latest version of the IFS Scan It app from the App Store.I’d appreciate it if you could provide a resolution or guidance to resolve this issue.  

Hi everyone,I have an issue on MWO when I try to handle purchases, here are my screenshots :My Supplier for purchase part, with the receive case “Receive into inventory”. It’s a stock part.I create a maintenance PO :When I try to receive the PO from MWO, I can’t choose the receive location :After that, when I receive the part, the Receipt says that the part has been received into Arrival The problem is :My part isn’t in inventory I can’t issue it on my WT Thanks

I have created an OCT that associates the equipment image with newly created tasks.This works well, and the assignment list in MWO shows the image.For some tasks I would like to replace/override the inherited image with another one to let the user distinguish between normal jobs and component replacements. Is there a way to remove/un-associate the inherited image? When I upload an additional one, MWO still shows the inherited, not sure if it picks the first one based on creation.

We are on 24R1SU5 and we are primarily using Trip Tracker to submit expenses. We have noticed an issue in that when an expense is confirmed in the app, it is not confirmed in IFS. Has anyone else had this issue and if so, was there anything you could do to remedy it? I’ve tried running the sync job on the phone with no luck. Any help is appreciated.

Hello,I am looking for help to get a clear set of instructions on how to get MWO working with IFS Cloud. I have noticed there is a lot of documentation that depends on which version you are installing. I am looking to setup the most recent on Aurena Native. Following Questions:Am I to follow the Regular Set of instructions for installing the Touch Apps Server? - IFS Touch Apps Server Installation I am having a hard time understanding how to get data to be sent between IFS Client and MWO, is there a clear set of instructions for this? I found the following Mobile work order pages: Mobile Work Order - Technical Documentation For IFS Cloud IFS Cloud DocumentationBoth of these pages mention different permissions that need to be setup. Should I be referencing both of these pages?I also noticed the one page mentions Group Push and that Users need to be connected to sites. Is there anywhere that clearly explains how this can be setup? Any help is appreciated. 

 Hello everyone, is it possible to use the ALLOCATED_TO_ parameter for specific persons? We have tried the user ID and the person ID, but unfortunately this did not work. Does anyone have an idea?Thank you!

Hi everyone :)I need to know if it is possible to connect a business opportunity to a service contract. Anyone that can help me, please? Thank you,B

Hi all, I have a service contract with a service line with the invoice type resources used and with a cap of 5000. I then create a WO and connect the service contract and line to the WO. In the invoice I report personnel, material and expenses. When I invoice to the customer invoice all of this costs appear their. I can’t understand what are the costs that are considered being the resources. Can anynone help?

Hi all,All of our new Synchronization Tasks have been going to Posted state in both Service Engineer and ScanIt apps. The users can’t log in due to sync failing. We have tried restarting the pods, restarting MWS and the DB but with no luck. We have been using these apps for about a year now. We are on Cloud 23.2. Many thanks for any advise.  

Hi everyone, I have tried to set the language in MWO to English but I still see labels in Spanish.I have changed as well the language in Settings: Help appreciated.Thanks, Irene

Has anyone ever seen this error message before when trying to initialize an Aurena Native App? The app was working fine, and we were doing some work with Custom Fields and went to re-initialize to test the changes and I can no longer initialize.  Any suggestions?

MWO Demystified has been updated to 24R1. It not only includes the updates that came with the latest release, but also a couple of additional areas such as pick-up tasks.If you find this document helpful, please consider leaving a 👍 LIKE.236 pages cover:MWO Service with Work Order Management vs. Request Management Work Crew work Bundle tasks in MWO Work status My misc. allocations Set attention on/off Scope Review Work to Prepare Mobile Integration New Service Request / New Work My Breaks Objects Measurements My Stock Move Stock Purchase handling Request Quotations/Service Quotations Sync Monitor GPS tracking Documents, Media, and Attachments Technician Workflow Surveys/eForms Usability Architecture Security Selected MWO Parameters Synchronization and the offline database What data gets synced? Set up the Mobile User Configuration TroubleshootingDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (24R1) and IFS Cloud - Next-Generation Serv

Hi team,Is it possible to add a custom field to below screen. The entity shows as CreateReturnStruct. But it cannot be searched in IEE entity details.   If possible, please let me know how I can add the CF to this screen. Thanks much.

 Hi Community,MWO user is trying to initialize his device and received this message “initialize data waiting for Grouped push”. Now the device is taking hours to initialize. Is there a way to bypass this so that the device can complete initialization?   Thanks for your input or suggestion Mesh 

From our help documentation regarding the sales part on a maintenance org:  The connection of a sales part to the maintenance organization has the same purpose as the connection of a sales part to a resource group.  However, the sales part (and hourly rate) for maintenance organization will only be used if a resource group is not defined on a work task line or time report line. The Time Type also has a Sales Part Number and detail that allows a Resource Group to be assigned with a different Sales Part Number.  Does anyone know the hierarchy for this?  Maybe this is the hierarchy:Time Type with a Resource used the Sales PN define on that detail. Time type, no resource in details uses the Sales PN defined at the header of the Time Type. No Time Type is used but we have a Resource Group, that PN will be used. Sales PN of the Maintenance Org is used if there is not time type or resource group defined on the time repot line.Does anyone have some information that might help me?ThanksPatrick