Service (Touch Apps, MWO, MRO)

1895 Topics

I would like to have the customer data to be updated as often as possible in the MWO app so it is available to me when creating new work on the app. The reason is that in my scenario field technicians will also have the ability to create new customer records (either in Aurena or in the CRM Companion app) and then create new work for them.How can I make it so the customer information is pushed to MWO as often as possible?@kathlk do you maybe have an idea on this?

974

1 year ago

nitsnoDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Reporting work task hours for a future date

For one my customers we have been asked to do a modification for activating work task time reporting on future dates, what can be the consequence of this?Meanwhile what is the reason that we allow project time reporting for future dates but it is not possible on the work task?

601

1 year ago

josterDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Mobile Integration Parameters

Hello,We are looking to pass the work order # to another app / site to associate additional data with it. We are trying to build a link off of the work order in MWO https://formsproapp.azurewebsites.net/launch?WorkOrder=${WO_NO} Reading the documentation, it seems like this should be available. However, when the link is executed the parameters are blank:https://formsproapp.azurewebsites.net/launch?WorkOrder= Thanks in advance for any insight you can provide!

1332

1 year ago

ISDSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Updating MWO SERVICE 10 App version into latest version

Dear all, We are currently using the IFS MWO SERVICE 10 App version 10.13.1360.0 and need to update to the latest version (10.20.1419.0), through App Store. (iOS Devices). Would you kindly advise if this is performed, the devices need to be initialized and as a precautionary measure do we need to advice all the devices to keep on idle mode or disconnected? Many thanks for your kind thoughts and advice.

1016

1 year ago

lisa.gilesABSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO - How to identify what takes time in Init

when our devices are doing an Initialization, it gets to Processing Message 3/XXX and it always gets stuck for over 5mins. how do I work out what this message is so I can see if I can reduce the data being sent?

946

1 year ago

RaviprasadpremDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Object ID not shown in MWO

In Cloud 22R1/ MWO/Work Details, when we select Object then Object ID is not visible, in other Instance its showing all the Object ID’s, same configurations did in other Instance but not showing the Object ID, any configuration i missed ?

614

1 year ago

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Create New Service request from mobile

Hi All,Can you please help me to resolve these questions regarding creating new service requests from mobile (IFS Cloud mwo - ServiceEngApp).What’s the difference between creating new through work assignment and through new service request? In mobile, when creating the new service request, there is a mandatory lov fields named ‘Service’ and ‘Service Organization’. In Aurena from where I can setup this data. After creating the Service request from mobile, will it be transferred to back-office? What is the page in Aurena that is possible to see created service request.Thank you very much!Best Regards,Nethmi

2052

1 year ago

LenaicDAVIDHero (Employee)

posted in Service (Touch Apps, MWO, MRO)

Object Measurements linked to Work Task

Hi,Creating this idea on behalf of a customerIFS Cloud 22R2 - Service / EAM solutionWhen Object Measurements are registered from a Work Task or a Work Task Step, either on MWO App or directly on IFS Cloud, the Work Task reference is not recorded against these Object Measurements.This prevents from being able to easily integrate Object Measurements into the work reporting for the Task.Unless creating a CRIM for it.This would be a great enhancement to have this link as part of the standard core solution

862

1 year ago

Derek DunipaceDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO Picture/Video Limit?

Is there a limit to the number of pictures / videos you can upload on any one task on MWO or is the limit based on the device capacity?

887

1 year ago

AddRangaFHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to use the lobby view in IFS Application for mWo usage

How to use the lobby view in IFS Application to retrieve information about mobile work order usage in Apps9?

1882

1 year ago

GarakSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

NETRONIC XGantt - The calendar "TEMPCAL#" is used, it can not be deleted

We have just updated from Apps 10 Update 9 to Update 15, and now get the following error when searching in the Resource Monitoring Gantt.You can search okay the first time, however if you then perform a subsequent search and change the search criteria, this error appears. It happens for that user until they close out of, and restart IFS.It does not appear to happen when logged in as IFSAPP though.It was not a problem prior to Update 15.Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> NETRONIC.XGantt.VcElementCannotBeDeletedException: The calendar "TEMPCAL#" is used, it can not be deleted. at NETRONIC.XGantt.VcGantt.throwException(Type type, String message) at ActXBaseControl.throwException(Type type, CStringT<wchar_t\,StrTraitMFC_DLL<wchar_t\,ATL::ChTraitsCRT<wchar_t> > >* message) at NETRONIC.XGantt.NeAutoElementBaseCollection.removeElement(Char* elementName) at NETRONIC.XGantt.VcCalendarCollection.Remove(String calendarName)

18313

1 year ago

Shinya YamadaDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

The supply type of a store order cannot be changed to "Invently Order -> Project (Stock)".

①Connect Complex Assembly Work Order to projects.②Disposition Code of Disposition Shop Order is set to "Exchange※" and approved.Generate material details (unallocated) for assembly orders.※MRO Disposion Codes:"Create Inventory","Create Material Demand" is Yes. ③Changed the ownership of Shop Order (Order Type:MRO Assembly) - MATERIALS.※To reserve Inventory arranged by own company (project connection). ④The command ""Redefine Supply Code"" does not appear and the supply type: inventory order cannot be changed. Reference: Shop Order generated from project demand can change supply type.

771

1 year ago

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Offline capability MWO - Review Service Book

Hi, In IFS ServiceEng App, it is possible to see historical work related to an object through Service Book functionality. Even though this is an online capability it is possible to still see this information via cached data. Can you please explain, for how long this data will stay in the mobile app. As I experienced, session expiration will not remove this data from the app. Is there a general guideline on upto how long time this information will be available in the app. Customer expecting to work offline upto 7 days in some scenarios. Will the cache memory support this duration to see historical work? Thank you very much!

791

1 year ago

vbnk91Do Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Service Mobile app usage reports

Can we get MWO service app usage reports? Are there any that are available out of the box. For one of our customers the issue is that the technicians are not even logging in. So is there a report I can pull out to view basic usage like who all are logging in, when etc.?

693

1 year ago

EqeMithuVSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud: MWO- My work calender

Hi, I am unable to see the absence, project & training information in the my work calender. Below application parameter are set and resource has the work & project allocation for a week and I can only see work allocation & breaks in the mobile client.‘’My Work Calendar is by default turned on, the Application Parameter CALENDAR_VIEW set to FALSE will disable it in the menu.The following two Application Parameters for fetching Absence, Training and Projects has been added.CALENDAR_FUTURE_LIMIT, Defines the number of days to sync events in the future CALENDAR_HISTORY_LIMIT, Defines the number of days to sync historical events ‘’ Regards,Mithun K V

723

1 year ago

Jacques CormierHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO screen does not show tiles

I have set up my user as scheduling resources with access to mobile. When I login to mobile with my user id/password, I get the following screen without the tiles. I tried to follow the troubleshooting guides in the tailoring guide and video training on Mobile access, and this issue is not mentioned anywhere. Does anyone have a clue to help me out.

1724

1 year ago

bhhelkDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Hide Tiles from Dashboard/Home Screen in MWO Service

How to enable/ disable “New Work Order”, "Pool Work" and "Work to Prepare" tiles from home screen of in IFS cloud MWO maintenance application?

38510

1 year ago

Priyanka Cecilia VHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Sync Rule Entity Filter - mWO Service

Hi,For filtering the Work Type in mWO Service, I’ve added Entity Filters and Security Grants as shown below. Still, I can view all the work types in the dropdown. Am I missing any configuration?App DetailsCreated Entity Filter for Work TypeSecurity Grant Filters by Entity FilterAdded all permission sets as Security Grants for the Work Type FilterKind RegardsPriyanka

66932

1 year ago

Derek DunipaceDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

No part available to select when returning parts

I am trying to return a part using the mobile as part of a part swap scenario. When I select the part from the Returns screen on the mobile I don’t see any parts. I have the part in an assortment and I can see the inventory part when I look at the database viewer. If I perform a quick return I can see the part and complete the process, however, I would like to use the return process.Any suggestions? Environment is IFS Cloud 23R1, ServiceEngApp

485

1 year ago

rcruzSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Unavailable media attached to a WO

Hi, community! I have a situation where media attached to a work order through MWO is not available to be opened as seen below. Has anyone had the same problem in the past? Thank you!

1183

1 year ago

Siva.PrasadSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Application ServiceEngApp is not enabled

Hi,I have installed the Touch apps server for IFS Apps 10then downloaded the IFS MWO Service 10 app from Windows store.While logging in i am getting this below error:

1312

1 year ago

CpatelSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud: Mobile Completion Form

What entity can we see the Completion Form for the Mobile Complete prompt screen?

472

1 year ago

manuela.beetzDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Object Sync filtered based on customer

We are currently implementing MWO on Apps 10 at a customer site. And the customer has so many objects that filtering of object synchronization is desired. Each employee can work on each object from time to time. That's why we can't filter objects for selected employees. Desire is to synchronize object from Work Task and all customer objects of customer from current Work Task. Has anyone done this before or any idea how it could be implemented?

912

1 year ago

KNikitha5Do Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO-Bad Metadata Error

Hello Team,We were adding custom attributes to the mobile screen ‘Work Details’ through developer studio. Later we faced some issue, therefore we reverted back the changes and refreshed server cache. Still when we load the ‘Work Details’ screen, we get an error and the screen doesn’t load in Cloud. The mobile application doesn’t initialize as well. In the Mobile App User Details > Logs screen, we can see this error: “Initialize entity data failed: STMTPREPCALL:Can not prepare statement ({? = call ifsapp.Mobile_Client_SYS.Init_Server_Session__(?,?,?,?,?,?,?,?)}). Exception is: IJ031070: Transaction cannot proceed: STATUS_MARKED_ROLLBACK - IJ031070: Transaction cannot proceed: STATUS_MARKED_ROLLBACK”Is there any other way we can track what causes this issue? Any inputs would be appreciated.

2012

1 year ago

shitanshu sharanSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Print job status waiting

Hi, We have IFSAPP9 in which we are facing issue with print jobs, the status of jobs are waiting. We have tried cleaning and print service restart but didn’t worked. Please guide how to troubleshoot. Thanks Shitanshu Sharan

337912

1 year ago

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Service (Touch Apps, MWO, MRO)

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