Service (Touch Apps, MWO, MRO)

Hi,This is a question regarding the UI of the application. The miscellaneous resource allocations can be access from the mwo Navigator. It is not displayed as a tile. Is there a reason for this action to only be available in the mwo navigator. If Customer is using this functionality frequently, it is good to have it as a tile in the dashboard. Is there a way to display it as a tile? Thanks !

Service report is generated on mWO in HTML format. how this report can sync back to the Assignment/ Work Task in EE/ Aurena as the report contains Customer’s signature and is required as Proof of Work/ Delivery when invoicng to the customer.Will be great if this report can be converted to PDF document while syncing to EE/ Aurena.  

Work Order, Work Task and Assignment all 3 have their own statusses, but there are also relations like: When all Work Tasks transactions are reported, Work Order status will be Reported. Where can I find the business logic between all the statusses of Work Order, Task and Assignment?

In adding a new question to an exsting eForm, it was linked to an existing Qualifying question. Now need to set as not Dependent and delete the question. When i try to delete, i get the following error 

Hello,When I log in to the application with IFS Application Owner account thinking that I have performed the authorizations according to the technical documentation, no screen is displayed. What might be the reason? Version Cloud 23.2.6 Cloud Image Of MWO Mobile Display IFS MWO Mobile Application interface   

Hi All,We are using IFS cloud 23R1and MWO app version ( IFS MWO Service 24.3.1). Resource Lov is not getting populated when we select the resource group in Tools section.Resource type is ‘Tools/equipment group’. Resource is getting populated in IFS cloud. But not in MWO. Is there any basic data set up we are missing for MWO?Thank you in advance.   

Hi,We have a scenario like this with one of our customers. Under the electrical maintenance department, there are sub-resource groups such as electrical foreman and electrical expert foreman. A separate hourly cost is required for each group. Our personnel are defined within these sub-resource groups. When the maintenance order is planned, the resource plan is made according to the top group such as electrical maintenance resource group. What we want in the technical portal is that anyone can get the job, regardless of whether it is a foreman or a specialist foreman. Currently, the maintenance personnel we observe in IFS can view and operate the jobs assigned to whatever sub-resource group is defined. How can we solve this situation?

Hello,I created a custom field as “ReadOnlyField” but cannot see in in the PageDesigner.  

HI All,We are having an issue in Synching MWO maintenance with our IFS cloud (version 23 R1 SU6). The synchronization task is created and its state is always posted. Whenever I open the app on the mobile, the Sync is automatically started and never finishes.The logs has no error messages. All the messages are info only.Any help greatly appreciated.Thanks Jaleel

HiDoes anyone know if it is possible to provide an alternate description for a Serial Object other than the Mater Part description?In setting up a new contract, the teams were using a system where the Master Part description is one thing and the Serial Object (Equipment) description was more of their own making.This is on Apps 9 SP11

After upgrading the IFS Touch Apps Server to IFS Apps 10 Update 22.On opening the Touch Apps Server, entering the System ID and clicking Next I received the following error: When installing the Touch Apps Server the IFSTAS and IFSMOBILITY passwords had to be changed as there was no record of them available.We are using Azure Active Directory but changed this IFS Database so that after entering the System ID and clicking Next we would be able to access the Login page and enter ifsapp.Any ideas?

HiWhen assigning a Serial Object to another Serial Object (as part of an assembly), is there a way of seeing the the Functional Object that the parent Serial Object is assigned to from the child Serial Objects?When sending an engineer to repair a child item of equipment, we need to show its location (Functional Object) in the Work Order screen and prints. I was hoping that the Location in the following SQL would find it but, no, it returns the same parent ID as SUP_MCH_CODEselect   MCH_CODE OBJECT_ID,  MCH_NAME OBJ_DESCRIPTION,  PART_NO,  SERIAL_NO,  SUP_MCH_CODE BELONGS_TO_OBJ_ID,  LOCATION_MCH_CODE LOCATION,  ifsapp.EQUIPMENT_FUNCTIONAL_API.GET_MCH_NAME(contract, location_mch_code) FL_NAME,  OPERATIONAL_STATUSfrom EQUIPMENT_SERIAL_UIV We are using Apps9 SP11

Hi,Is it possible to Hide the ‘My Misc Allocations’ screen from mWO Service? I’ve tried revoking the Security Group ‘CalendarBasedJobs’ from the Security Grants by Permission Set screen but no luck. Cleared the Security Cache and Refreshed Server Cache as well. Is there any other Security Group related to this screen?  Kind RegardsPriyanka Cecilia

Hello,I am trying to run TouchApps on test environment(After coming price quote, we will decide to buy or not).I created a Certificate Sign Request(CSR) for IFS-TEST and signed from domain root CA. After that I reconfigure IFS by Installer. New certificate is running with IFS without any problem. Windows Mobile IFS Aurena NotifyMe10 is running well.I am trying to use android Aurena NotifyMe10. I installed root CA ceritificate, IFS-Test and TouchApps Server Certificates on android phone too. I can see IFS-Test login sceen and I can input username and password. After typing credentials its giving an error like that.authorizationexception: {“type”:0,”code”:3,”errordescription”:”network error”}Are there any solution for this problem?

Hi, I am having an issue assigning service technicians to maintenance organizations and reporting time against them. We do not use the HR module but I have them in as company employees. They have primary sites assigned to them in sites per user. They are assigned to a resource group that is used in Maintenance and Service. I cannot assign them to a maintenance organization nor can I report time for them in the work task. I checked the Maintenance tab in Site and don’t see anything related there. What else can I do to get the Service techs into maintenance orgs?   

This is the 2nd revision of MWO Demystified, which now includes everything that was added in 23R2.188 pages cover:MWO Service with Work Order Management vs. Request Management Work Crew work Work status My misc. allocations Set attention on/off Scope Review Work to Prepare Mobile Integration New Service Request / New Work My Breaks Objects Measurements My stock Move stock Purchase handling Request quotations/Service quotations Sync Monitor GPS tracking Documents, media, and attachments Technician Workflow Surveys/eForms Usability Architecture Security Selected MWO parameters Synchronization and the offline database What data gets synced? Set up the mobile user Configuration TroubleshootingDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (23R2) and IFS Cloud - Next-Generation Service Management demystified (23R2).

HelloMy Work Assignment is in Waiting at Location Status, i need to cancel the work task. not able to cancel it, after deleting the Work task clocking. if i change to incomplete work Assignment also no result. is there any way to cancel work task which is in work assignment status as Waiting at Location Status.Its in 23R2. 

HelloIs it possible to include service quotes in the MWO application in addition to request quotes? And can service quotes generated from a work order also be displayed in the MWO application? 

Hello, I have a problem with the synchronisation of Service Notes from MWO to Cloud in 23R2. I am able to see in Cloud the changes made to the notes in MWO only after initializing MWO. I have tried with the synchronisation rules and server cache, but it is still not working. Does anyone have any ideas how this would work?Thank you very much! Best regards,Iulia

I'm looking for guidance on modifying the fields displayed in the Work Task section of the MWO app, specifically on the "My Work" tile.Could anyone advise on how to customize which fields are shown, such as description, work type, priority, object, etc.?Additionally, if we need to introduce a new field for display purposes, what's the process for adding it?Your insights would be greatly appreciated. Thank you!  

Hi,How does the barcode scan functionality work in MWO ‘Tools and equipment’ functionality? Thanks. 

Is there a way we can individually invoice the materials used on the Work Task for a repair individually instead rolling them up into one single line?   

Hi,This problem is occurring in IFS APPS8.I have made changes to a custom enumeration list logged on as IFSAPP. Published the changes and reloaded the configuration and verified that the changes are then visible in the relevant screen which is  Report in Work Order.However, when I log in as another user the list of values that should appear as a drop down list for the relevant column in the Report in Work Order screen is blank. 2 values were added to a list that originally contained 3 values.While logged on as user nguild (instead of IFSAPP) I can actually go to the Custom Enumeration screen (view Custom Objects from the context menu) and view all of the values in the list but I can’t see them in the drop down list for the column in the Report in Work Order screen. Can anyone point me to the solution to this problem please? Cheers,Neil.    

Is there a way to work offline in the MWO Maintenance application? And if so, will you please explain how? Right now when we login we have to enter the server URL. Thank you!   

Hello, Glad there is now a new Parts Usage - Service view in the new 23R1, but I noticed that the count/total does not account for those parts/materials that were also unissued where it does not reflect the true issued quantity.Is there a possible fix?