+9Hi all,
Are there ways to connect with customers when technician is in a work. Such as updating the status of the work task with a customer, sending a message to a customer. Other than contacting via a phone.
Let me know any possible ways. I heard about contacting via MS Team. Like to know are there any other ways.
Thanks in advance.
+23Who should contact the customer? The technician using MWO or the backoffice user using the web client?
+9Technician who is using MWO.
+23You could use a Mobile Integration of type Work Task and construct an email URL such as
mailto:<email>?subject=Hello&body=This is the email body.
In all 3 parts you can use field substitution to insert task no, description etc.
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