Service (Touch Apps, MWO, MRO)

I'm hoping to get some insights from the community here. We're encountering random delays between the time a work order is assigned and when it's actually received on the service engineer's mobile app. These delays are inconsistent and can vary quite a bit.We've already tried several recommended troubleshooting steps, including:Increasing server resources Reconfiguring settings with higher max pool sizesUnfortunately, none of these have resolved the issue so far.We know that downloads only happen when the device is connected to data and powered on, and I can confirm that all these conditions are met—yet the delays persist.Has anyone else experienced something similar with Apps 10 UPD17? If so, what solutions or workarounds did you find that helped? Any advice or shared experiences would be greatly appreciated!Thanks in advance!  

In IFS Cloud, when you create a child work order from a parent, the child is created with the customer no field blank. I assumed the child would inherit the parent’s connected customer. Is this how it’s supposed to work or is this a bug?

Hello I´m having the next error when using MWO:Error details: [{"code":6502,"message":"ORA-06502: PL/SQL: numeric or value error: character string buffer too small"}].But this problem only happends when it is in spanish, as you can see in the screenshot i have my IFS Cloud in Spanish and have this problem.But if i change the language to English i dont have this problem, in fact I can create a new time report with no issue.Can someone help me or give some ideas where can be the trouble?Thank you

Hello,I am looking for guidance on the settings we need to enter in the Mobile Integration screen in IFS Cloud to allow our engineers to link to the Amazon Business App on their Android devices. Appreciate I need to use APK as feature type, but struggling with the Application ID and Unform Resource Locator values to be entered.  Appreciate any help anyone can provide!ThanksShaun  

Hi ALl, Checking Calendar Generation to generate WO’s for my PM actions. But it seems there is not way to ‘schedule’ this to run automatically for example every Saturyday at 2am.Am I very much mistaken here or how can we schedule something like this? Best RegardsRoel Timmermans

Community, We are on APP10 UPD 9.see below WO pick list, it is partially picked, see line 5 is still pending for pick up. We are trying to work on line 5, but we can do neither pick nor unpick. Bug? 

Hi IFS community/MRO specialists,In IFSAPP 10,MRO work scope is released, MRO interim order released, and disassembly work orders are automatically disassembled.MRO assembly orders are not reserved or started, if assembly routing revision changes for the assembly part and relevant maintenance level routing is updated and activated.How can the current routing revision (phased in and old revision phased out) to be updated in existing MRO assembly shop order?I have tried re-releasing of define work scope and recalculating the maintenance levels, but the routing revision did not get updated. 

If you use the standard object connection transformation you can Attach documents to the Service Contract and get them to the work task. Source on the files at Task is But If you transfer this Work Task to mobile. It doesn´t appear.If directly attaching document of the same document class to task, it will appear in MWO. It seem like MWO doesn´t replicate documents that is part of an object connection transformation in cloud? 

Hi everyone,when creating a new Service Request and add to my Work in MWO, how can I display a full list of customers including their locations?Currently, I only see a small subset of customers and I’m not able to select or view the location. We are using IFS Cloud 24R2 Even after selecting a customer, no location is shown: Any advice or configuration hints would be greatly appreciated!

We have custom LOV’s in Cloud.  When using the Find option, there are no hearts that would normally be clicked to create a Favorites list.  We have a maint org LOV in the task with hearts, but in the business opportunity we had to customize the list and there are no hearts.  Is there a way to create Favorites on the custom LOV?  

To anyone in the IFS Community,I’m having issues with the IFS MWO Service app on both Android and Windows. I’m able to initialize (Force Initialize) and use the application but it isn’t reflecting simple page designer changes such as a label rename.I’ve verified that this isn’t an issue with other Page Designer contexts and have found errors within the application log from initialization. See attached and excerpt below. Any tips on how to address metadata sync issues specifically related to Page Designer configurations would be helpful.Thanks! I    7/15/2025 10:37:28 AM    UmaActivity.OnCreate() - finalizing window initializationI    7/15/2025 10:37:28 AM    UmaActivity.OnCreate() - Done!W    7/15/2025 10:37:29 AM    Assert failure: Activity is not an IBreadcrumbLocationI    7/15/2025 10:37:29 AM    DownloadingMessagesI    7/15/2025 10:37:30 AM    UpdatingMetadataW    7/15/2025 10:37:30 AM    <System.Reflection.TargetInvocationException><Message>Exception has been thrown by

Hi all, Has anyone got any documentation of using Crystal Report to amend / customise the Service Report from MWO once a Work Assignment has been complete. I know that the document can be configured. I would just like some additional documentation as proof of concept.  Thanks, Chiedza 

We are introducing someone to a new part of the business where they’re going to be helping with creating service requests, but even after giving site access, person group access, high level graph org structure access. When they go to select a maint org from the drop down, it’s blank. Is anybody able to help me with what we are missing from their setup that needs to be added in order for this to show?  

When canceling a task in mWo10 Maintenance that was simultaneously accepted by two users, but completed by one user and finalized in IFS, and the other user cancels the task, the task automatically returns to the undefined group pool. If the task is accepted again and actions are performed on the step, the following error is generated: ERRINV: ORA-20105: JtTaskResource.UPDATENOTVALIDTASK: It is not allowed to modify a Resource Demand connected to a Work Task with Finished status.I believe this is a bug and the task should not be returned to MWO.

Hello everyone, I have an issue regarding PO in MWO : I’ve created a PR and transformed it to a PO on a Work Order. I’ve assigned the WT to my resource and transfered it to the mobile. My problem is that I don’t see the PO in MWO. When I go to Materials/requested materials, I see the material request line, with the “PR connected” status :Material requisition linesBut when I try to go in the PO to receive it (“Réception Commande d’achat” in the screen shot), nothing is displayed : Purchase order receipts I’ve tried to sync all the entities several times, but nothing happened. My user is connected to a remote warehouse : Do you know if I miss something ? Thanks in advance.Simon

Hi IFS Hive Minds!We use IFS Apps 10, I’ve come across an issue where some users ID and timestamp isn't populating in the Actions Taken field in Work Task.What would be preventing this?I’ve checked user settings/permissions front end and can’t find any differences between those that work and those that are blank.Any pointers as to where to look or update settings would be helpful, many thanks😊 

I’m working with a customer using mWO Service App 10.It seems that when technicians register measurements against Wort Task in mWO, the data is not tranferred to IFS until they Initialize mWO. This doesn’t seem legit to me.Scenario:Assignment transferred to mWO Technician accepts assignment and starts the work + reports time Object Measurements are registered in mWO Work Task Assignment completed in mWO → JT assignment status changed in IFS No data visible in Measurements for Object in IFS technician does Initialize mWO → data recorded readings appear in IFS.Object Measurements only come across to IFS only when technicians Initialize mWO. There are no Failed Transactions. Is this standard behaviour in Apps10? ​@Alexander Heinze any thoughts on this matter?

We are starting to use the maintenance Gantt, and the legend mentions HR allocations.I can not seem to find any way to define a work task as HR, and have found no help in the documentation. We would like to use this to show when resources are not available for allocation.  

When reporting time in mobile work order, IFS MWO Maintenance my comments are not populating in cloud 24R2. We are not using time clock to clock in and out, we are only reporting hours worked.I can see that Cloud = ReportComment but mWO is using ClockOutComment. Since we are not using the clockings where should we map mWO?Any help would be greatly appreciated.

Hi, Do we have any possibility to see do not dispatch requests/task in IFS Cloud.

Hi Experts,We have a customer query on checking the feasibility of tracking technician location in real time (or closer to real time).From the out of the box parameters, I know that we can set the ‘LOCATION_TRACKING_INTERVAL_MIN’ parameter and get the location in about 5-minute frequency (at the latest). But the requested feature would require something more than the above setting. Is there a possibility to achieve this either from configurations or customizations? And how much of an impact it will have on the overall performance.

Hi all - I am trying to decipher what I am sure is a fairly common issue with mobile apps.Our goal is to streamline the user experience, while obviously maintaining security.We are seeing examples of field operatives having to re-authenticate with the MWO app when we wouldn’t expect them to - e.g. during a normal working day, actively using the app, then finding their session has expired and they need to re login.Before I dive further into specific details, does anyone have experience of this sort of behaviour and know where we should focus our efforts?I have raised a case with IFS, but I thought this must be something others have experienced.Any help is gratefully received. 

​@Alexander Heinze you’re my best bet on this matter. I’m working with a customer that’s using Apps10 and mWO for Service.They have 2 workflow configs which have:same filters same weight same sites, but applicable for different Maintenance Orgs each technician is connected to both sites but only one Maintenance Org.However, it seems like when JT assignment is transferred to mWO, the configuration is not applied.Do you know if maintenance org are also considered when the system determines which wf config to be applied? Or is just the site considered (in which case it’s obvious why there’s no wf config applied)?  MWO FR - applicable for TDGN & TDGW sites, but just for 2 maint orgs: MWO DE - applicable for TDGN & TDGW sites and also for all German maint orgs: 

Hi All,If is it possible to change the dashboard of CRM Companion via configuration or other way.For example, add opportunities to the dashboard. Thank you. Best regards,Feng

Hi All, I cannot completed the Pickup tasks prepared for the material purchase. A failed transaction occurred and the status of the Pickup task remained as “Started” even after pick up is performed. Purchase order is closed and the pickup material is shown under the Reserved material. Material can also be issued. However, I cannot complete the pickup.Because of this request work task also cannot be completed. A failed transaction is occurred citing uncompleted Pickup task.It seems everything works well other than Pickup task completion step.This is after the material pickup and completion PO is closedMaterial is reserved after the pickupFailed transaction after Completing pickup task from mobileFailed transaction descriptionAs per this error stack, these are the possible errors. However, we noted PO is closed. ​@anmise ​@Alexander Heinze Do you have any guesses on this? Thanks.