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Hi All,

 

I am facing an issue with syncing attachments to the MWO application in real time.

For example, when a back-office user adds an attachment to a Request Work Task from the web client application, it does not sync immediately to the technician’s MWO application. The technician has to either wait for the next sync interval or reinitialize the app to receive the document.

I noticed that the Sync Rules under ‘Document Management’ security group are all set to the Batch delivery method.

How can I configure it so that documents sync in real time?

Is there any alternate baseline OOTB solution available to send a particular attachment immediately to the technician?

I am using IFS Cloud 24R2 environment.

Thanks in Advance.

 

Regards,

Sandya S

Hi,

 

Check the interval of document related entities. Fnd$MobileDocClass.

 

Try to reduce the interval.

Hi,

I have changed the interval for Fnd$DocReferenceObject,  Fnd$EdmApplication, Fnd$EdmFile and 

Fnd$MobileDocClass enities in synchronization rules.

 

Made the sync interval to 1 minute. But still it doesnt get synced to MWO application immediately after adding the attachments from web client to a task.

 

 

 

 

Hi again,

 

Just to confirm. Did you create mobile doc class?

Hi,

 

I am using this existing mobile document class while adding the attachment.

 

 

 

I just tested myself.

Add an media to the RWT and use the Sync Now option in Sync Rules. 
Worked for me right away.

Try that way and see the Syn tasks for any errors.

Yes, by using the ‘Sync Now’ option the attachments is syncing to MWO and I didn’t get any errors.

 

But Is there any other way to sync the attachments automatically without using the ‘Sync now’ option??

Because not all our back-office users will have access to the ‘Synchronization rules’ page to do the force ‘Sync Now’. 

 

Is there any fields changes/ field mapping  that triggers the documents syncing to the MWO?? Or Is it possible to change the Delivery Method from ‘Batch’ to ‘Push’ through configuration?

I tried this with a task that was already sent to MWO and a new task. In both cases the document was downloaded within 2 minutes automatically. These are my sync rules:

 

I tried this with a task that was already sent to MWO and a new task. In both cases the document was downloaded within 2 minutes automatically. These are my sync rules:

 

Hi ​@Alexander Heinze 
How it is synced to the mobile within two minutes if the entities are delivered in Batches and  interval in 30 mins?

I tried this with a task that was already sent to MWO and a new task. In both cases the document was downloaded within 2 minutes automatically. These are my sync rules:

 

Hi ​@Alexander Heinze 
How it is synced to the mobile within two minutes if the entities are delivered in Batches and  interval in 30 mins?

Noticed that as well, it was probably by luck, but what I’m trying to say is that it did sync automatically, I did not have to initialize or do a sync now. And of course you can set it to something shorter than 30 minutes.

I tested in 25R1 environment, its getting synced automatically in 2 minutes as said by ​@Alexander Heinze . But it seems like in lower versions like 24R2 environment, its taking approximately 8-10 minutes to sync to the mobile even after reducing the sync interval to 1 minute.

I tested in 25R1 environment, its getting synced automatically in 2 minutes as said by ​@Alexander Heinze . But it seems like in lower versions like 24R2 environment, its taking approximately 8-10 minutes to sync to the mobile even after reducing the sync interval to 1 minute.

There was indeed a lot of effort going into sync improvements in 25R1.

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