+7Hi all,
a few colleagues reported crashes of the MWO App classic on iOS when trying to complete a Work Task visit and starting the Service Report signature.
One example is from an iPhone 16, iOS 18.5 and Client version 25.4.1460.0
Are problems known? I only found 3 year old conversions with no result posted.
Thanks in advance,
Chris
+9Please try the same on a device running iOS 17.x or another officially supported version to help isolate whether the issue is related to the iOS version. Additionally, clearing the app cache or performing a reinstall may help resolve any potential issues caused by corrupted data.!--endfragment>!--startfragment>
+7Please try the same on a device running iOS 17.x or another officially supported version to help isolate whether the issue is related to the iOS version. Additionally, clearing the app cache or performing a reinstall may help resolve any potential issues caused by corrupted data.!--endfragment>!--startfragment>
Hi maheshmuz,
as this happened to a few colleagues I doubt it will be corrupted data. But I will ask them to do it.
From two colleagues I got the iOS version (18.5)
On Ipad with 18.5 as well it works without error.
Regards,
Chris
+7Now tested with iOS 18.6 and there the same problem occurs.
Couldnt get hold of a device with iOS17.X yet.
Is someone working on this problem and fixing it?
For half of our technicians the app is not usable at the moment.
+9I have seen in another community post that someone else experienced a similar issue. It seems this is an issue where we need support from the IFS team.
+7I tested it now again with iOS 17.4.1 on an iPhone 13:
First I was able to finish the work and display the service report
Then I was able to open the pdf viewer in the completed work, but nothing as displayed
Now the App crashed every time I want to open a Service Report
What needs to be done that someone from IFS is having a look into this?
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