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Hi all,

 

is it possible to enable the reporting of times and expenses in the MWO App for future dates?

As our technicians usually have Friday as travel day, they finish work and get the signature on the protocol on Thursday.
Because the travel time and the mileage (expense) cant be entered for the next day, we have to work around.

There is the possibility to add return travel in the Report In window, but this leads to an error and makes it impossible to complete the visit.
I guess, this is because the return travel is booked as a Work Task Clocking, but we are using the NGSM with Requests / Request Work Tasks.

The easiest solution would be to make it possible to enable future reportings. That would eliminate all problems regarding this topic.

 

Thanks,

Chris

It is possible to allow future  return travel via workflow configuration

 

Report in

 

It is possible to allow future  return travel via workflow configuration

 

Report in

 

 

Thats what I meant by:
“There is the possibility to add return travel in the Report In window, but this leads to an error and makes it impossible to complete the visit.
I guess, this is because the return travel is booked as a Work Task Clocking, but we are using the NGSM with Requests / Request Work Tasks.”

 

Is there any other way to simply allow the entry of future dates in the Time Report Action Tab?

Hi, 

The workflow action ‘Allow Future Return Travel’ allows  reporting time in future for return travel.  This is working fine in  23R2 .

However, an issue as mentioned above has been identified in later tracks . The fix for this is included in  24.1.15 , 24.2.9 and 25.1.3 service updates. 

Thanks for the reply!

Of course we are running on 24.2.8

Will it also work for Request Work Tasks in the NGSM?

Hi,

Yes, the solution is common for both Request and WO tasks. 

/Uthpala

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