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mWO: Configured Workflow configuration- Actions not available

  • August 18, 2025
  • 2 replies
  • 29 views

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Hello,

 

When we use mwo Configured workflow configuration, we have noticed that some of the actions (such as Event log, Service book etc.) are not available as ‘Action flow’ actions. 

 

Those actions can be enabled from the ‘Actions’ tab.  Since it cannot be added to the Action flow list, the flow cannot be streamlined.  Only option is adding ‘TASK_ACTIONS’ to the action flow and ask the users to select the relevant action and process. 

 

Any reason for not them to be included in the Action Flow tab? 

 

 

Thanks!

\Nethmi

2 replies

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  • Hero (Employee)
  • August 19, 2025

HI Nethmi,

Ability to  add actions outside of the configured workflow  is one of the items in the Roadmap.  

This will be looked into in a future release.

/Uthpala


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  • Author
  • Sidekick (Employee)
  • August 20, 2025

Hi Uthpala,

 

Thanks a lot for the update. Events are core functionality action. Both core functionality actions and customized actions also would be considered in this enhancement?

 

Thanks!