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Question

Manage resource using Dispatch console between two sites

  • August 8, 2025
  • 1 reply
  • 25 views

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Hello,

We have an issue with a customer who uses the dispatch console.The customer have two sites, A and B.

Employees at site A can work on site B Work Orders and vice versa.


We are considering creating one employee for each of the two sites, but we have 2 dispatch console : Site A dispatch console and Site B dispatch console.

When an employee is assigned from the site A dispatch console, the system does not indicate in the site B dispatch console that the employee is not available, so it is possible to reassign the same employee at the same time in the site B dispatch console.

 

Do you have any ideas on how to resolve this issue?

Thanks in advance, 

 

1 reply

Alexander Heinze
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • August 8, 2025

With PSO this would be possible, with DC my only idea would be to have a single scheduling dataset for Site A + site B.