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We’ve setup Astea in English for all our users, internationally.In Employees Security, you need to select Regional settings for Mobile Universal. Were can I find wat is the difference between the selections ? Specific for those settings:1003 Belgium/Dutch 1004 Belgium/French 1012 France/French 1036 Nederlands/Dutch 

I am seeking answers to belowWhat is the source of the translations in the PSO software(especially French Canadian)? Is there any additional software used?  Any additional info on PSO 6.8 language translations that can share with the customer.Thank you and Best regards,Darshana

Hi, we have the requirement to use ISO code XI for intrastat trade reported, coming from Northern Ireland. Is this code been implemented as ISO code in IFS? Also the code for UK (ex Northern Ireland ) XU, can be used instead of GB. From what we understand only Northern Ireland (XI) is to be part of the Intrastat reporting with other EU members, so the code is needed. Any fix for this to install?Guidance on the Use of GB and XI codes (Annex B) (europa.eu)

When we move from a Java Print Agent to a .NET Print Agent, how will the performance compare? Will we want a larger server to run the .NET Print Agent? Are there recommended specs?

Hi All,I have to compare the distance  between task geocode(lat,long) and place(lat,long). Based on the distance( let’s say 300mtr) I need to enable one user_def field. Can anyone help me on this. Is there any out of box feature available? Can anyone help me on this? Thanks & RegardsRajat

Issue: CRM Companion 10 Java errorSteps:+ Use an Android (11) device and login to the app+ Following error can be seen upon clicking on Connect (before the login screen)Exception of type‘Java.Lang.RuntimeException’ was thrown.Note: Issue not visible in Android 10 for the same TAS Did anyone come across such error if so, have you figured out why?

Is it possible to automatically stop the clock in a Customer Support Order when you open a second Customer Support Order in the same browser ?We often have the situation that a helpdesk agent solving an incident in a customer support order is interrupted by an urgent (emergency) call. Than he opens a second customer support module in the browser to handle that urgent call. If he didn’t manually pauze the clock in the first order, then the time registration in the first order will not be correct. 

Facing the error while changing the due date of the customer invoice. We already Excluded invoice from reminder proposal.Still facing below issue  

Good dayPlease see the above pictures for the resource duplication. During team setup, the team member’s Resource ID was changed. The user was not deleted in either FSM or PSO when the Resource ID was changed. Now the user shows up in PSO with both the old and the new Resource ID. Tasks does not get scheduled to the old Resource ID, but they both show in the Resource planner and the PSO Schedule board. Is there a way to prevent this duplication, or will it be a manual process of removing the old resource from the Team in FSM, as well as removing the old resource from PSO and the resource planner?  

We do not use States/Provinces when importing sites, it is also not defined as a mandatory field. The site import site went through in 2 steps: first with GIS validation on, which results in some sites with an address validation error and second step, the errored sites with GIS services off. But when importing the site contacts, we got errors on some sites in Italy and Swiss: The “state Lombardia is not in country IT. Please use lookup. -(API Error)” It was only on some sites, not on all sites imported in this countries.Why this error on a non mandatory field ? And why on some sites and not on all sites in the same country ? We imported sites in several countries in Europ.The only way to continue was to create the requested states for Italy and Swiss.my next question is where can I find the correct way to import the sites ? I found out that I had to use the same syntax the error showed.

Order report > Shop order work in progress report,what are the data fetching criteria for this report?

Is it possible to create an ODBC connection to IFS Application from within Excel?

Hi Does anyone have IFS Preventive Maintenance app10 Training videos?Kindly share with me Thank youDuminda

In Production (and UAT), on Tablet (it's OK in BO), in a service order or a quote, technician add a file whose title contains an accent and he can see this file in attachment. If he changes something in the service order or in the quote and if he checks attachment again, file has disappeared.This problem is solved if we change name of this file and delete accent (ex : e instead of é).How do we make sure that all characters can be accepted in the file labels?

I recently installed HF9 & HF10 for 15.1 and several periodic process flows have stopped. I’ve reviewed all of the troubleshooting steps outlined in the Process Flow User Guide, and not able to recover. Rebuilding the process works but that’s not a task I want to deal with.Anyone else run into this issue after updating or better yet have a super secret method to kick start the failed process flows? 

We find that Cause is not searchable in v15.2. We also think that the field is missing a button for lookup   Searching for cause %filt% yields 0 hits. I expect several - the cause codeID is Filterrevnet 

In the UI Designer, how can i make a field default to the value of another field. i.e. on the Project Screen i want field PERSON_ID_OWNER to default to CREATED_BY, i have putting the field path in the default value field but it just prints the path and not the value? its important that it populates as soon as they hit the ‘New’ button so that they onlty need to change it if it needs to be a different value

We have created a lobby in REGIONAL TEST CMB to display the no of invoices per due date . And we expect when we click on a record to traverse to “ManageSupplierInvoice” and only display the specific no of invoices . EX - fourth record says the count as 9 and if we click on the line it should only display nine records. The lobby is available in Regional TEST CMB under the name supplier Invoice . Lobby details This is the web access URL we use page/ManageSupplierInvoice/Form?$filter=(Company eq $[COMPANY]) & DueDate eq due_date.But it does not work as we expect and it seems it does not get filtered by the due date. when it goes to the page. Kindly advice on fixing this matter :) is it a limitation from the framework on using a date variable or is it a syntactical error.Feel free to do changes to the lobby element if you need to 

Hi, Is there a replacement in cloud for sticky notes? do we have to go for a customization or configuration to achieve that? ThanksROshanga

If multiple concurrent users are accessing a lobby and the data is set to refresh automatically, will FSM run the SQL query once (at predefined data refresh interval) and send the data over to users or run the query separately for each user who has the lobby open?  

Hi Community, Is it possible to have the same functionality that is in Task List on a custom screen for a custom table?We tried to check on the mobile and we didn’t found the way to set it up.  Thank you,Best Regards,Andreia Leitão 

   There are two issues that we need to get guidance from R&D. Issue that need R&D input. Work Calendar Issue : The Work Calendar don’t have access_group and due to which Dispatcher Role is affected : They should only be able to see the Calendars which belong to their access_groupCluster : they should be able to see all the calendars in multiple access groups Access Group Issue on Place in Request ScreenA Dispatcher is able to Type in a Place record which belongs to a different access group. This is a major issue since the lookup filters out the access group but why the FSM is fetching the details of Place which doesn’t belong to the current access group.   Dispatcher current access group : 00301008Place in the above screenshot was typed in and its access group is 0000101 Dispatcher has two Roles :   Both are incrementalOnly LC_ZELHEM_ACESS_DATA has access group   00301008 CONTRACTS : Same issue Any product can be typed in. The lookup are fine but typed in products are not vali

Hi allIs there a way to get this report into Excel, rather than a PDF?  We don’t have the business reporter function ready yet and I can’t interrogate this report if it’s in PDF format.Thanks 

How much control is there when deciding when real-time travel data from Tom Tom is used? On My IFS it says “The times from this cannot be used for scheduling because it is relatively slow.  However they can be used when work is committed in the schedule and therefore fixed. This improves the travel time estimated and also the accuracy of the following schedule.  “ Is there any way that this data can be used for scheduling? For example, can this data be used only for urgent tasks to get the most realistic travel time estimates that are used for scheduled and choosing the correct resource?

Hi,Please see screenshot below. Could you please confirm that the LINKS element does not include a next page functionality?As you can see in the screenshots the lobby element presented in the lobby is not showing the next page functionality. I have included 9 links in the definition of the Element and only 6 links are shown.So the user is not aware that there is more document linked to this element because the further pages display is not shown in the bottom right corner of the element.A double clicking in the element box is not ideal because it is something that not everybody is going to do to find out that there are more document links.Many thanks for your advise.