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CRM Companion 10 Java error

  • 9 November 2021
  • 2 replies
  • 127 views

Userlevel 7
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Issue: CRM Companion 10 Java error

Steps:
+ Use an Android (11) device and login to the app
+ Following error can be seen upon clicking on Connect (before the login screen)

Exception of type
‘Java.Lang.RuntimeException’ was thrown.

Note: Issue not visible in Android 10 for the same TAS

 

Did anyone come across such error if so, have you figured out why?

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Best answer by Annjse 9 November 2021, 14:44

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2 replies

Userlevel 4
Badge +9

Hi Susith,

This is a known issue which we encountered when we released a new version of CRM Companion recently. This error appears because of some changes in Android 11 which required changes in the apps. We have fixed the issue now and released a new version. Please update the app to version 1.0.5.

Regards,

Anna

Userlevel 7
Badge +14

Thanks Anna, much appreciated :)

Posted on behalf of customer

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