We find that Cause is not searchable in v15.2. We also think that the field is missing a button for lookup
Searching for cause %filt% yields 0 hits. I expect several - the cause codeID is Filterrevnet
Solved
Service Order - Cause not searchable v15.2
+12Best answer by Phil Seifert
Hi Bjørn,
Please log a ticket for this in our support portal. I can confirm it is possible to search for cause in 15.4 but in 15.2 this does not work.
I confirmed this is not functional in v15.2 HF4 (latest) but the field is present to allow filtering so this is a bug in my estimation. Reviewing the data queries shows the c_service_call.cause_descr is not populated when moved to history while the c_service_call.cause_id is populated.
The query used by the application is against c_service_call.cause_descr.
Phil
+24Hi Bjørn,
Please log a ticket for this in our support portal. I can confirm it is possible to search for cause in 15.4 but in 15.2 this does not work.
I confirmed this is not functional in v15.2 HF4 (latest) but the field is present to allow filtering so this is a bug in my estimation. Reviewing the data queries shows the c_service_call.cause_descr is not populated when moved to history while the c_service_call.cause_id is populated.
The query used by the application is against c_service_call.cause_descr.
Phil
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