Solved

Hi In the customer process : They have a call center. as the call taker is online, they create the Service Order and they would like to give a quick answer to the customer online for a date and technician to schedule this order.Also , they use the DSE.Is it possible to raise the frequency less to 300 , 60 sec or 120 for example.As they are online they would like to give an answer quickly.Is it possible on the server side to raise this setting ? Thanks and Regardsanthony

Hello. We have a financial project set up as such, where the POC Method is manual.   Initially we set the manual POC % at 10%. Then ran revenue recognition.   Per the revenue recognition log below (and attached),  the POC % is 10% and the accumulated revenue recognized is 5.392 .    I am having difficulty determining how the 5.392 was calculated. I would appreciate if someone could point me in the right direction. 

HI,Can I get a guide on how to run P& L  and Balance sheet in IFS Cloud . Appreciate if you can share a documentation, if any. Many Thanks,L.K  

Hello, I post this question about an issue that i have with the Periodical Capitalization and Revenue Recognition Project screen. The problem that  I have is that the data linked estimated revenue and cost is not showing in this screen. However once i run revenue recognition the vouchers are generated and i can find this data on the voucher analysis screen. Any ideas to solve this problem please ?  Best regards. 

Hi,I am not seeing the 24R1 EA/GA in developer Studio when trying to create on change for a project.And getting this message as usual when deploying the code. Can anyone tell me about changing the target versions or availability? ThanksMizanul Islamhttps://www.linkedin.com/in/mizanulislam

In IFS Cloud, what is the best way to prevent employees from clocking in as other employees?They will be using a time clock terminal. The terminal itself has access to all employees in the company, so they are all available in dropdown when an employee enters their ID with the keypad.The only thing I have come up with is to remove the keypad and have users swipe a card.Is there another way to accomplish this?

I have searched the forums but I have not been able to find the answer to this:A lot of our documents are created outside of IFS. Before IFS Cloud (i.e. IFS Applications 10) we could create a document in IFS with no file.refs and drag and drop the file to the file refs tab.This does not work now, and there is no + button to press either as I have illustrated below.Does anyone know how to import or check in a file to an existing document from IFS Cloud? We are running 23R1 upd 10. Best regardsTrond Kvalo

Our current environment is IFS Application 10 Update 8.We have created an integration between IFS and Ignition using Rest API allowing Ignition to display shop orders, shop order operations and material lines in the order production needs to run them. The last step we need to accomplish is being able to retrieve the documents and images attached to the material lines.  We use document management for the PDF’s and media items for the images of the products. I have been unable to located or figure out the Rest API to allow us to download the documents or images attached to the material lines.   Can someone shed some light on the REST API’s we’d need to utilize to download the files so we can display the information within Ignition. Regards,William Klotz

I created a custom object in IFS cloud, but it is not listed in the page designer business representatives. Seems custom fields are not used before in the system. Any material which says A-Z flow or any advice?

Hi, In App9 IEE, we have a customer requirement to limit access to marked Customer (Customer Order/Line/Invoice) related information for session user.so that only designated users will have access to that information.The standard Field ‘Form of business’ at Customer window will be used in combine with access check (User without New permission set ABC_ACCESS granted) will prevent users to access Customer with ‘Form of business’ = ‘ABC’.I would like to hear your inputs regarding the technical feasibility of the suggested solution OR there could be another approach to limit access to specific data related to Customer. Thank you!   Set up basic data for ‘Form of business’. New Permission set 

Could someone explain what the intended use is of below items on the the Cases in IFS:Hand-over References Business Objects Attachments Currenly I am investigation a few requirements for a customer but I can't find the explanation of use cases for these options to connect "Objects” to a Case. 

Hi 😊,I’m having an Issue of not showing the atachment only for Documents lobby (even the counter is shown) in B2B Supplier portal. I wonder why this happens only for this lobby element while the rest is okay. Any idea on how to fix this issue is highly appreciated. Thank you 😊

Good day.  I want to create a new Employee.  However, when I get to this screen using “New Employment”, I get the following message.  I don’t see a field like this, so not sure where I am suppose to put a value?Anyone that can help please?  Many thanks.

23.2.4In Visual Shop Order Operations Planning, I am trying to sequence operations with characteristics in a Work Center in the Machine Operations Scheduling Gantt.The documentation reads as:To sequence all operations for a resource or work center loaded in the Gantt chart, open the card for the resource or day and click Sequence. To sequence all operations for a resource or work center on one or several days, select the relevant day(s) for the resource and click Sequence. To sequence specific operations, select the relevant operations and click Sequence.For #2, how can a user select the days in the Gantt, where should a user click for this?For #3, when I select one operation in the Gantt the Sequence command is available, but when I select multiple operations the Sequence command is not available. 

How to handle customisation of Deploy.ini file in IFS Cloud

HiI am currently working with a client who requires the ability to raise purchase requisitions in MWO Service app. When I open the option New Purchase Requisition I cannot see any parts in the LOV.Can someone explain the setup required to view parts in LOV for the purchase requisition please.I’ve read the 23R2 Demystified and it does not give me the information I require.Note : I have a Purchase Part and Supplier for Part.ThanksG

We have a debit invoice and now user wants to raise a Credit Note for some reasons. But the Debit invoice has VAT and the user doesn’t want VAT amount to be included in the Credit Note or Credit Invoice.Is there any possibility to raise credit note without VAT included?Also, the user has created multiple wrong invoices while trying to raise credit note without VAT, but now the user wants to cancel these wrong invoice which was created. Please guide on how we can cancel the invoices created wrongly. Thanks in Advance.

Hi what would be the best approach if we want to disable ‘’start to” , ‘’arrival from’’ & distance from (km) , IF the activity is Officeadmin?What field do I choose in the ‘’invisible ‘’ section.  

Just wondering if we have a number of LTU users, are these easily turned into full license users (if license limit is not reached yet). So Donald is now an LTU user, but tomorrow will be a full license user due to change in career path.Likewise, is it possible to turn a full license user into an LTU user?

Hello, We have a typo on an employee under Company → Employees and when we try to delete, we get the following error: “The Company Emp is used by 1 rows in another object (Resource Connection)” I’m not sure where that association with resource connection lives. Any help is greatly appreciated! Thank you,Kyle

Hello experts,Background information: PSO standalone/Integration with EA & PSO hosted in IFS Cloud'https://host-pso-dev.ifs.cloud/ifspsoworkbench/hostl/administration/users'The integration users has been granted permission to GatewayBasicHttpAuthentication Postman is setup as follow: Unfortunately, when I execute this POST I get a Postman Status: 401 Unauthorized.Have I missed something? Please advise.Many thanksMiguel

Hi all.We have just upgraded our test environment ETM to 1.7 which introduces the HTTP(S) to the mix and are putting it through its paces to see what we could use it for.One use case we are looking at is possibly replacing a script we have running on our integration VM. We use future actions to trigger a stop clock action, with assyst user setting the date to ‘come off hold’ and leaving the success checkbox as false. The script (SQL included below) will query the DB and find tickets due to come off hold.select top 5 act_reg_id ACT_REG_ID , act_type.act_type_n "HOLD_ACTION" , date_actioned "ACT_DATE" , act_reg.incident_id "INCIDENT_ID" , incident.incident_ref "REMIND_INC_REF" ,incident.type_enum from act_reg inner join incident on incident.incident_id = act_reg.incident_id inner join inc_data on incident.incident_id = inc_data.incident_id inner join act_type on act_reg.act_type_id = act_type.act_type_id left join assyst_usr on incident.ass_usr_id = assyst_usr.assyst_usr_id where act_s

We need to sync accountExpires date field from AD in usr_flag2 field of contact user. I am able to sync the data but the data seems to be in datetime or other format.  For example expiry date for a user is set Monday June 3,2024 in AD but when i run the CUG process the value it updates in usr_flag2 field is 1336194720. How can I update the field with proper date format?     

Hi,We are having errors when uploading our ISO20022 file to HSBC UK platform. The error is related to the PMTINFID tag. IFS generates the information using 35 characters and HSBC UK ask for 18 characters. Anybody have any suggestions what to do?Thanks,   

Hello,We are using IFS Mobile 6.25.8597 (Rev.2) under Windows and are also testing the use under iOS. Here we use IFS Mobile 6.12.7886 (Rev.2). Do these versions correspond, or is there also a version 6.25.8597 under iOS?Best regards