Hi
In the customer process : They have a call center. as the call taker is online, they create the Service Order and they would like to give a quick answer to the customer online for a date and technician to schedule this order.
Also , they use the DSE.
Is it possible to raise the frequency less to 300 , 60 sec or 120 for example.
As they are online they would like to give an answer quickly.
Is it possible on the server side to raise this setting ?
Thanks and Regards
anthony
Hi Anthony,
Just reading through the ST2-1 - Scheduling.pdf, I find this reference to the Allocation Frequency:
Trying to set this to a value of 60 to 120 seconds is not feasible for the DSE to handle the session planning and will overlap already in progress scheduling it seems to me causing a cascading effect of scheduling issues.
Our recommendation is no more often than every five minutes as noted above.
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