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Hello,Can someone explain the difference between Job Groups, Job Families, Job Categories in terms of functionality please ? Many Thanks  

Hi,I’m sorry if this is covered in the wiki, but I could not find the information I was looking for and I’m now unsure if what I’m trying to achieve is even possible and am unsure where to turn next. The practice within our organization is that Problems and RFCs are not to be measured using SLA targets.This practice within our organization is recommended by several other organizations, and our users know these event types are not used to measure performance; however, they report finding it stressful having a visible timer ticking down or displaying in red in the info-zone and on the WorkManager cards leading up to and following a “breach.”It is my understanding that it’s possible to have tickets with no visible SLA clock in the info-zone or WorkManager; however, this then also removes several useful timestamps from being recorded on the record form. Is this correct, or is it possible to remove the visible timer in the info-zone and WorkManager for only some event types, or categories w

Hi ,   I am trying to write  a business rule where I want to create one condition to check whether the date value of a column is greater than today’s date+7 days. I now in the expression field i can write now() to get today’s date but how will I get a date which 7days in future.   Please help me here. 

How can I check an employee’s status for a specific date in a PL/SQL script? Is there an API call that will provide that information? I’m struggling to find it. I can find the call to see their current status, but what about a previous employment period?

Hi Team, I want to change authorizer under Purchase order because when I try to release it, system is generating an error that you are not a authorizer. (Product Version:23R2)  

Machine learning service is not accessible. Please ensure that the Machine Learning Service is enabled before turning this option on. What to do , when like this error is coming in Quick expense reporter configuration.

Hello All,I’m facing an error while trying to enable the Custom event action and Projection Action for Workflows (BPA) in Cloud 23R1. Haven’t faced this issue in 22R2. Has anyone faced this issue earlier? Please advice. 

A supplier invoice was matched in mixed payments with a remaining balance. There is a debit and a credit balance showing in supplier offset but when I try to clear the remaining balance there I get the following message: ‘Invoice cannot be cleared in supplier offset because it is used in a Manual Supplier payment/supplier offset/Netting Preliminary payment. Is there another way to clear this?

Hello,I created a custom projection. I added Entities but from the allowed operations, I could only select READ.What do I have to change to also select CREATE, UPDATE and DELETE?Thanks, Golo 

Hello! My finance department uses Customer Offsets in IFS10 to view completed customer offsets. We have found this screen to be missing in IFS Cloud. Has anyone found where you can see completed offsets? 

Hello community,Do you know if there is a standard functionnality that allows to link an expense sheet to a training event?the expense report shall be approved by the training coordinator (instead of supervisor for other expenses) the cost of the training expenses shall be added to the training cost of the employee.thank you for your help!

I’m using OData with IFS Cloud R23.2. I need to pull a specific DocumentText record related to a specific CustomerInfo record. In QueryDesigner I found that the DocumentText entity is connected to other entities via the DocumentText.NoteId attribute. Via the log console I found the NoteId for the Customer record I was referring to and by using that NoteId I can see the three DocumentText records for that customer. However, I do not see any place in the CustomerInfo where the NoteId is stored. Where can I find the NoteId for a Customer?

Hi AllWe noticed that when a supplier sends an order quotation as a reply to an RFQ, the total price per quotation is not reflected in IFS. e.g. The total of the following 2 lines is not calculated  How big of a development is it, do you think if we are to fetch the Price total per order quotation? Or am I missing something? Next question is the order quotation number sequence. We cannot control it. I was thinking like having a reference to the requisition no. e.g. If the Requisition is 518, the quotation numbers should be 518-1, 518-2, etc Is this possible at all? I know IFS has screens like Coordinator Groups and Enterprise Identities Series which gives me the option to decide the next in sequence. It is missing Order Quotation. Isn't this something IFS needs to develop? Thanks,Asela 

We have service orders where the status do not change from “SA in route” when the SA start activity (we expect the status to be On site). This is both in mobile and backend (Dispatch Console, Web Employee Portal). Set up?

Hello All,Currently we are using Astea Alliance Version 14 HF 29. Application is used across 6 countries but now we have requirement from 2 countries that they need checklist with one question and base on answer (Yes/No) we have 2 more question with text. We have implement the checklist for one country. We have mapped contracts for that checklist so that whenever any service order is created using that contract, checklist will be added to activity but now we have request from another country and they also need the same checklist but they want it base on Node. How can we configure it? We don’t have that option in Alliance.

Hello Community,I am willing to restrict the view on the employee’s bank details.There are registered in the properties (for expenses payment) and in the employee file.I was thinking than an attribute could restrict the view on that data but none already available seems to work as needed.Have you experienced this request before?thank you!

I am trying to call an Action which has a required header parameter. Thought the Action command might fix this (instead of Post), but I get an error when running the script:API Doc: My Script:ApplyJson Into getResult1{}Action PartConfigurationRevisionHandling.svc/ConfigPartSpecRevSet(PartNo={#input.PartNo},SpecRevisionNo=1)/IfsApp.PartConfigurationRevisionHandling.ConfigPartSpecRev_Release Using getResult1 Into actionResult1{} Resulting error:2025-02-07 08:21:26 Application exception error: {"error":{"code":"ODP_MISSING_PRECONDITION","message":"A precondition is missing in the request."}}  POST PartConfigurationRevisionHandling.svc/ConfigPartSpecRevSet(PartNo='TEST1',SpecRevisionNo=1)/IfsApp.PartConfigurationRevisionHandling.ConfigPartSpecRev_Release failed with 428 Any ideas on how to fix this? I can get it to work in Postman by adding the required Header Parameter. But in SAR there is only one Header Parameter available.

Hi community,I want to setup for one employee to authorize himself the time registration.I have created  a new attribute with self-access.Assigned to a new role created as welland then assigned this role to the mentioned employee.But when I try to authorize the time card the option still not availableAlso, this employee have a supervisor access HR.What am i missing?Regards, 

One of our buyers is getting this error message when trying to connect a PO line to a project:  

Dear experts,is there a way to delete all background jobs by status (like error) with a scheduled database task?Thank you.

Hello, we are facing the challenge to set up a maintenance plan where the trigger is the completion of the previous’ period maintenance activity.   At the moment our Maintenance Plans are set up as Calendar Triggered with a 12 month interval and a 2mo expand backward and forward window around the start date. The target date will be the same every year as will be the window around this date. Now if one year, the maintenance gets completed at the beginning of this window and the next year it gets completed at the end of this window, the interval between services can be very short in one season and very long in the other. What we would like to achieve is that the target date for next years maintenance is dependent on the actual completion date of last years maintenance. this would avoid extremely long or short intervals and allow certain activities to be slowly moved into different seasons if whished, by performing the maintenance early (or late) in the window multiple years in a row.  Is

Hi,Can someone please let me know the Pre and Post deployment script to migrate the App10 app to IFS Cloud 24R2. Please provide the scripts or path for the scripts. 

There is a blank value that is appearing in drop downs. Does anyone know the reason why and how to remove it?  Metadata default value is “OPEN”. Code table has no blank values.  

Hello,what is this button for?We have a request from a customer who would like to post invoices for non-stocked orders without the orders being received.We think this button could meet our needs, but we need your help Thank you in advance.   

Hello All,I have set up a part as a Supplier Schedule. It is creating the Supplier Schedule correctly when I run MRP. I now have set up the part as a Master Scheduled part, but when I try to run the Master Schedule I get the following error. What might be the problem? See image below: