Hi All,
In asssyst, I have created a new service and it is not visible in the self service portal, what needs to be done to make the new service visible in the self service ?
Regards,
Nuwanthika
Solved
assyst - how to enable visibility for a service for contact user
Best answer by ChrisButters
Have you made use of Contact User Query Profiles?
You need to create these and within the visibility of the offering you add the Contact User Query Profile.
You also need to be mindful of the CSG of the end user and the CSG of the Service Offering, for example if the end user or the alias user does not have visibility of the CSG of the Service Offering then this will be another reason they can now see the form in assystNET.
Have you made use of Contact User Query Profiles?
You need to create these and within the visibility of the offering you add the Contact User Query Profile.
You also need to be mindful of the CSG of the end user and the CSG of the Service Offering, for example if the end user or the alias user does not have visibility of the CSG of the Service Offering then this will be another reason they can now see the form in assystNET.
Hi Chris,
Yes, I have created a Contact User Query Profile.
The issue was I have not enable visibility offering in the service designer.
Thank you very much for the support.
Regards,
Nuwanthika
+5I have a Contact User who is configured with a Contact User Query Profile which has been permitted to visualize a service offering (as you can see below), but the offering is not showing in Self-Portal (picture below):
CONFIG:
PORTAL (logged with ADD_FPAIVA):
What am I missing? This process is so simple… :P
NOTE: CSG has NOT been enabled in this assyst installation.
Regards,
Elaine Berenguer
+6Hi,
The form associated with your offer almost certainly doesn't have a default import profile linked to it. That’s happened to me before.
Check to see if that might be the issue.
+5Thanks
Regards,
Elaine
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