Solved

Media items which are attached to an active work order, disappear once the work order is moved to a status of Finished.

System parameter SHOW_HANDOVER_WO is used in Call center configuration. What is the usage of this parameter ?

In APP9 version unable to update work order Inspection Notes field.

How does the Elimination at (%) works in PM actions?

How to check What TAS version is compatible with IFS Mobile work order Version?

From Apps 9 onwards , outstanding Purchase orders will not auto populate in the Post from Purchase Order/ Manual supplier invoice window, when we have not entered a ‘PO Ref’ . What is the reason behind this functional change?

[b]If you feel that the system is very slow to sync, How to fix it (initial steps) ?[/b]

In PSO, Log-tool is restricted to load around 200000 rows, how to load more rows?

Is there any possibility to change log on user in APP9 mWO Android App, and login again with another user?

We have different sites in different locations so that we need to restrict to show some screens to different users based on their locations. Can anyone please help on this regard?

What is the reason for 'custom defined schedules' for mwo 'Synchronization Rules', not been copied from previous application version to a new version?

We have issues with data provided by Bin. All technicians are unable to rely on the city provided on the order they are given. When receiving an order FSM does a look-up on Bing Maps which returns an incorrect city for the postal code. Can you please let us know if this is a known bug? If so, if there are any workarounds we can perform?

We currently have an issue where incorrect surveys get synced to mobile. In brief, We have set our sync rules to exclude survey type = Call Center that in inactive. But it is not happening as intended. Inactive surveys are also getting synced. Could you please give a heads up where else I should check if this is properly configured?

When purchasing customer owned parts from work order with the setting Cost Return At = Arrival, Why do we get posting lines created at receipt ?

1. Create work order and work task. 2. In the work task enter the duration xx, enter planned start and finish date to a larger period. 3. Enter a demand line for person resource group. 4. Select the line RMB Allocate Resource. Here it seems no calendar is considered :thinking:

When using Call Center the times recorded are incorrect (created, modified...);showing 1 hour behind the actual time. The support organization time zone is Europe/London(UTC + 0). Is there any setup to make sure the right time is recorded for case activities?

When sending mails from 'Call Center', it uses the user's local outlook, and the user's mail address is set as sender address. We cannot send mails from the generic support organization's mail address. Is there any set up on the IFS side to enable selecting 'from address'?

What is the method of choosing the 'sales price' of a work order posting ?

What is the reason for the document object connections to remain even after deleting the connected objects?

Can you please explain why "Macros" do not work on multiple document selections, but only on a single document selection? Is it a software fault?

We have a requirement to trigger task details messages when task is marked as error. Can you please let us know if any core trigger already exists when task is marked as ERROR?

Time reporting, manual transactions and material issues are allowed when the task is on hold. It looks like on hold doesn't do anything other than restrict the status change. What is the exact purpose of having the on-hold functionality in work tasks?

After migrating from old versions, some of the macros written using COM access provider do not work anymore.

How to correct the discount for the material un-issue line in postings

In the customer window price list per price group tab, it is possible to add several price lists in different currencies. And if the Preferred Price List tick box is selected, it says the ticked price list would always be fetched into the Customer Order Line. But it was noted in some scenarios even though a preferred price list tick box is selected COL picks up a different price list. What is the reason behind this?