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IFS Solutions

Q&A Discussion of IFS Solutions for our IFS Employees, Partners and Customers

10000 Topics
K
Do Gooder (Partner)
ken milesDo Gooder (Partner)
asked in Finance (Financials)
depreciation proposal does not capture one object

depreciation proposal does not capture one object.I check for the basic data and all look fine and similar to other objects and this  particular object doesn't get included in dep. proposal. and has not depreciated from the activation in 2021.the asset is in active status.        

22312
J
Do Gooder (Partner)
D
Sidekick (Customer)
DSL_Em
asked in Service (Touch Apps, MWO, MRO)
Force a Return from IFS MWO Service app for Completed Tasks

Hello,We currently have an issue where our IFS MWO Service app users are not returning their tasks from their mobile, they keep them in their Completed tasks tile which is storing 10-100+ tasks on their app.Is there a way to pull these tasks from their device as it’s causing issues with being able to close off the request/task?Thanks!

1064
K
Sidekick (Partner)
K
Sidekick (Partner)
KAMANUKSidekick (Partner)
asked in Assets (Asset Management)
force Return completed work assignements

Hi Experts,There are many Completed work assignements in MWO, that engineers are not attending so we need to force close it. In this post it say the function will be implemented in 24R1. Could someone help me to find the exact location of doing this? I could not find it anywhere. Thank youKM

241
K
Sidekick (Partner)
H
Do Gooder (Customer)
HAFARDo Gooder (Customer)
asked in Insights (Business Reporter and Analysis Models, EOI)
How to log into Power BI Sample Reports

Hi,I want to log into the IFS Power BI Sample Reports using my company email:However, I encounter the error as attached below. Does anyone have a solution to fix this issue step by step? 

281
S
Hero (Employee)
Franck.G
Sidekick (Employee)
Franck.GSidekick (Employee)
asked in Distribution (CRM, Commerce)
bookmark with the dynamic filter

Hi,Save the bookmark with the dynamic filter and not the dates:     

240
Franck.G
Sidekick (Employee)
udgnhlh
Do Gooder (Customer)
udgnhlhDo Gooder (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
To hide 'Duplicate button' from Business Leads using Aurena configuration - page designer

Hi,Could we configure using Aurena configuration - Page designer? To hide Duplicate button in a standard client - Eg: Business LeadsAPP10 UPD 17Regards,UdGn

242
udgnhlh
Do Gooder (Customer)
udgnhlh
Do Gooder (Customer)
udgnhlhDo Gooder (Customer)
posted in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
Aurena - APP10- Failed to load attachment - ODP_SERIALIZATION_ERROR

Hi,We are APP10 UPD17.In progress of configuring Aurena client for the users. Their starting to use Aurena.Below error:When clicking the attachment clip in Expense Sheet Details below error occurred. When debug it gives a serialization error.  Permissions granted,Could this be due to permission?Tried previous posts  - Aurena Permission Issue - No access/Failed to load attachments.But did not work.Thanks and Regards,Udeni

180
udgnhlh
Do Gooder (Customer)
T
Do Gooder (Customer)
teojparsonsDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
IFS Developer tools compatibility (25R1)

As per the Supported platforms documentation, the development tool set appears to have split compatibility.Developer Studio is only compatible with Windows 11 and the rest of the tool set is only compatible with Windows 10. Can you please confirm if we can install all the toolsets on a single desktop (either windows 10 or windows 11)https://docs.ifs.com/techdocs/25r1/080_supported_platforms/#development_and_installation_toolsDevelopment ToolsTools /Client Operating System /Server Operating System /IFS Support as of /Limitation /SolutionIFS Report Designer,IFS Update Analyzer,IFS Configuration Analyzer,IFS Report Data Source Extension                    / Windows 10 64-Bit Only / 2016,2019 / GA IFS Developer Studio                                            / Windows 11 21H2 64-Bit Only / 2016,2019 / GA 

170
T
Do Gooder (Customer)
bgkprathibha
Do Gooder (Customer)
bgkprathibhaDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
Work Orders are not getting assigned immediately to app users

I'm hoping to get some insights from the community here. We're encountering random delays between the time a work order is assigned and when it's actually received on the service engineer's mobile app. These delays are inconsistent and can vary quite a bit.We've already tried several recommended troubleshooting steps, including:Increasing server resources Reconfiguring settings with higher max pool sizesUnfortunately, none of these have resolved the issue so far.We know that downloads only happen when the device is connected to data and powered on, and I can confirm that all these conditions are met—yet the delays persist.Has anyone else experienced something similar with Apps 10 UPD17? If so, what solutions or workarounds did you find that helped? Any advice or shared experiences would be greatly appreciated!Thanks in advance!  

90
bgkprathibha
Do Gooder (Customer)
A
Sidekick (Partner)
aishwaryaSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
"Minutes Open" Field Is Not Updating After Escalation Completion in Escalation Tab

Hi Team,We are facing an issue in the FSM application. In the Escalation tab under the Task screen, the 'Minutes Open' field is supposed to update and reflect the total ON HOLD duration once the escalation is completed.However, for some tasks, this value is not updating.To identify the cause of this issue, we checked the business rules and found one rule where the 'Minutes Open' value is being updated. When we executed the script through XML Poster, we identified a configuration issue at the database table level. It was throwing an error because the decimal value limit was being exceeded. find the XML query for your reference<perform_batch>  <sequential_dependent>    <hierarchy_select result_name="escalation_result" return_only_requested_attrs="true">      <primary_table>escalation</primary_table>      <attrs>        <attr>escalation.esc_id</attr>        <attr>escalation.created_dttm</attr>        <attr>escalation.resolv

9627
Shneor Cheshin
Superhero (Employee)
D
Do Gooder (Customer)
dtarantoDo Gooder (Customer)
asked in Supply Chain
Netting Excess Supply on Capability Check

I can’t seem to get the capability check to consider excess supply (a purchase order) during its calculation. I have a [level 2] purchased component that is included within the critical path determined by the capability check. I then created a PO for this part to arrive in tomorrow. When I re-ran the capability check it does not considering this purchase order. It is using the lead time of the this purchase part, even though we have “excess supply” arriving tomorrow. I have tested using both Inventory Part settings DOP Netting = “Netting” and “Auto Netting”. Neither setting for my purchase component is correctly netting against the PO. I also tried applying these setting for all parts in the multi-level structure. The capability check still was not netting against the excess supply / PO. IFS documentation states the netting applies to both excess inventory and excess supply quantities. Does this hold true for DOP Netting and Capability Check Netting? Is there another setting / field I

200
D
Do Gooder (Customer)
S
Do Gooder (Customer)
sstevensDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
Is a child WO not supposed to inherit the parent's Customer No?

In IFS Cloud, when you create a child work order from a parent, the child is created with the customer no field blank. I assumed the child would inherit the parent’s connected customer. Is this how it’s supposed to work or is this a bug?

120
S
Do Gooder (Customer)
S
Do Gooder (Customer)
sstevensDo Gooder (Customer)
asked in Distribution (CRM, Commerce)
Set Filter of Reference Field Based on Other Field

On Sales Quotation Line, I created a custom reference field called Product Structure that will display the Product Structure Revision No and Alternate No. The user is required to choose the correct Product Structure for the shop order as a means of communication to the order processing team.Right now, the LOV shows all product structures for all parts and the user has to manually filter the list based on the sales part. I want the LOV to default the Part_No filter to the Sales Part (CatalonNo) chosen on the OrderQuotationLine. I cannot find a good walkthrough online. Can anyone assist? 

461
S
Do Gooder (Customer)
PorAlineM
Do Gooder (Partner)
PorAlineMDo Gooder (Partner)
asked in Supply Chain
where can I find "IFS interface browser" in Cloud 25R1?

hi,In version 10 we have this option here called ‘IFS interface browser”:  when I open it I’m able to see example files for companies who works EDI for example, receiving customer schedules etc. I dont see this option in CLoud, even the last one, 25R1:​​​​how do I access this interface browser in CLoud? thanks, 

302
PorAlineM
Do Gooder (Partner)
Mathias Dahl
Superhero (Employee)
Mathias DahlSuperhero (Employee)
posted in Document Management (DocMan)
Manually changing the document repository - what tables are involved and what do we do?

Changing document repository About this document The purpose of this document is to give you the knowledge needed to "manually" migrate files between document repositories. It's important to first understand how Docman keeps track of the files that is stored in IFS.Data model These are the entities involved when document files are stored and retrieved.Apart from just reading the below, it is a good idea to actually look at the contents of the database tables for the entities. Just by looking at the data in EdmFile and EdmLocation, together with the data in your repostitory, should give you a good idea on how things fit together.EdmFile (edm_file_tab) This is what we call the "file reference" of document / document revision. This entity is used to store the original file name as well as the file name in the document repository. Another important attribute is the storage location.Here are the most important attributes:FileName: This is the file name used in the repository / backend. It's

7460
ashen_malaka_ranasinghe
Hero (Employee)
Shehan Almeida
Superhero (Partner)
Shehan AlmeidaSuperhero (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
Access to new lobby elements added after granting permissions.

Hi Experts,I have a question relating to Lobbies and Permissions.When we initially connects a lobby to a permission set, it automatically adds the relevant elements in it. However, if we add new elements to the lobby after granting the permissions, the new ones won’t be added the permission set automatically. Therefore, users would get errors if they try to access them. To fix this we have 2 optionsAdd the new elements to the permissions set manually Remove the lobby from the permission set and add again. Both the options seem to be time consuming. Is there a better way of doing this? Thank You,Shehan Almeida.

713
NickPorter
Superhero (Customer)
tadasobff
Do Gooder (Customer)
tadasobffDo Gooder (Customer)
asked in Buying (Procurement, Demand Planner, ASC, SRM)
MFA for IFS Demand Plan Client (Aurena)

Hello,Would anyone know if there were plans to secure IFS Demand Plan Client with Multi-Factor Authentication (MFA) when using AD integration?We cannot figure out how to login to IFS Demand Plan Client while account is setup for AD integration.Thanks,Tadas

803
T
Do Gooder (Customer)
PMGannon
Sidekick (Customer)
PMGannonSidekick (Customer)
asked in Supply Chain
Print a Purchase Order Created from a Distribution Order

Clicking Share > Print on a purchase order created from a distribution order results in an error, “The operation is not possible for a purchase order created from a distribution order.”Is there a workaround or setting that will allow users to print a purchase order created from a distribution order?  

251
W
Sidekick (Partner)
R
Do Gooder (Partner)
RaviprasadpremDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
Service Notes are not flowing from Request to Request Work Task

In 25R1, when we define the Service Notes in Request the same is not flowing to Request Work Tasks. can any one know about this ?

232
R
Do Gooder (Partner)
C
Sidekick (Partner)
CgiTomasGSidekick (Partner)
posted in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
IFS Developer Studio - bugs

Topic for reporting IFS Developer studio bugs

23719
C
Sidekick (Partner)
B
Do Gooder (Partner)
Branislav.DDo Gooder (Partner)
asked in HCM (Human Capital Management, Payroll)
Registered Absences in Resource Monitoring Gantt

Hello!I am struggling with absences in “Resource Monitoring Gantt”. Whereas a planned absence in any status in not visible - which is reasonable for me - absence request is not visible neither in “Approved” status nor in any other status. How is a manager supposed to plan with incomplete data? Or do I something wrong? Otherwise absence request approved by supervisor is in my point of view serious enough to be part of Resource Monitoring Gantt.How do you see this issue? Thank you in advance, best regardsb.d

162
B
Do Gooder (Partner)
A
Do Gooder (Partner)
ARCMARCOSDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
PSO Fields Plan Travel to Cloud

Hi all,after plenty of reading and no direct solution I need to ask.How can I write Plan Travel fields (Customer requires Plan Travel Start and Plan Travel End) to IFS Cloud on to the Scheduling Allocation page.Idea was to setup a workflow and fetch those fields, but there is no proper connection handling to PSO in place in Cloud 25R1.Question, is there any documentation available to get PSO authorizied to Cloud? Only found an example to Okta. Found nothing for IFS_scheduling IAM though and haven’t seen ny further solution than User/Password here.Tested in Postman and everything works well here. Only issue there is no straight forward connection to PSO available in Cloud workflows. Topic PSO to IFS Cloud miles  isn’t the desired solution as it is only meant for lobbies.  Any idea how to handle custom queries to PSO easier? ThanksMarco

150
A
Do Gooder (Partner)
Ü
Do Gooder (Customer)
Ümmü Gülsün DemirciDo Gooder (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
Customize Standard Report

Can the modeling part of the standard report be customized? How?

300
Ü
Do Gooder (Customer)
R
Do Gooder (Partner)
randevpereraDo Gooder (Partner)
asked in Supply Chain
Volume Division in Storage Capacity Requirement Group

Hi, When defining the storage capacity requirement group, there is an assistant for defining the quantity per location based on the location volume.The calculation here is then recorded into the ‘Qty Per Volume’ field in the main page.However, when fetching these values into the table, there seems to be another calculation happening from the framework side. When examining the query, value is being divided by 1 and fetched to the table,Any insight into why this is happening from both a functional and technical standpoint would be much appreciated. Thanks, and regards,Randev

160
R
Do Gooder (Partner)
P
Do Gooder (Customer)
puzinojDo Gooder (Customer)
asked in Data Migration
External File Assistant Deprecated in IFS Cloud

We recently found out the External File Assistant has been (or is about to be) deprecated in IFS Cloud.  Is there any information on a replacement for this functionality?  Will that replacement be an additional cost?

301
M
Hero (Partner)

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