Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hello everyone,I have the following problem in FSM Mobile: when using the function populateListFromQuery, the list is filtered as expected, but when saving the information, the field does not save the selected value. I imagine that when performing the filtering, it must be somehow setting it as empty. Is there a solution for this?Script:var taskId = getCurrentKeys("task", "task_id");setCurrentKeys("task", "task_id", taskId);var tensao = getDBValue(stringFormat("select com_voltage from task where task_id ='{0}'",taskId));if (tensao >= 4 || tensao <= 9){    var query = "select code_value, description from global_code_table where code_name = 'C_CELESC_LACRE_LOCALIZACAO' and user_def1 ='A'";    populateListFromQuery("c_task_lacres","c_localizacao_do_lacre",query,true);} else if (tensao >= 1 || tensao <= 3){    var query = "select code_value, description from global_code_table where code_name = 'C_CELESC_LACRE_LOCALIZACAO' and user_def1 ='B'";    populateListFromQuery("c_task_la

Hi.We create customers via REST API.After we upgraded from 24R1 to 25R1, and ever since upgrade we have started to get a error: “ORA-20124: Error.NULLVALUE: Field [DefaultInvCurrency] is mandatory for Customer and requires a value.”Is DefaultInvCurrency some new field in IFS (or renamed)?/Andreas

Hi, I want to be able to raise a “fixed price” Request in IFS Cloud. “No matter how much labour or materials are consumed on a Request, customer will only pay “£XXX”. The options I can see are as follows: Create a Request with a Price Rule that contains a Fixed Price Line - is it then possible to amend this Fixed Price amount?  Create a Request Quotation and add a fixed Price Line. Process request from Quotation. This seems slightly lengthier than the above process. If possible I’d like to skip the quotation process all together and simple raise a fixed price job. ThanksTom      

Is there a way to auto approve the time entered by FSE in the tasks? We want it to certain technicians.

I’m working on an IFS FSM application where I’m adding functionality.Task: search for Open task → click the Recall button → show a table popup that shows the technician’s travel time from current location and from home location to the task location (based on latitude/longitude).I created a .NET function that calls the Bing API to calculate these travel times. However, when I try to call the .NET function from the client script, I get errors.Attempts:var calcResult = getDBValues('C_CALCULATE_RECALL_DISTANCES', [currTaskId]);Output: No change is reflected. JavaScript var calculator = new WOMIntegrationPolicies.BusinessPolicies.RecallNAManagerComponent.RecallNAManagerCustBusPolicyMgr(); var calcResult = calculator.CalculateRoadDistancesForRecall(currTaskId.toString()); Show more lines Error: Unimplemented constructor called: WOMIntegrationPolicies.BusinessPolicies.RecallNAManagerComponent.RecallNAManagerCustBusPolicyMgr JavaScript if (currTaskId && currTaskId != '') { var xmlPer

I’m working on an IFS FSM application where I’m adding functionality.Task: search for Open task → click the Recall button → show a table popup that shows the technician’s travel time from current location and from home location to the task location (based on latitude/longitude).I created a .NET function that calls the Bing API to calculate these travel times. However, when I try to call the .NET function from the client script, I get errors.Attempts:var calcResult = getDBValues('C_CALCULATE_RECALL_DISTANCES', [currTaskId]);Output: No change is reflected. JavaScript var calculator = new WOMIntegrationPolicies.BusinessPolicies.RecallNAManagerComponent.RecallNAManagerCustBusPolicyMgr(); var calcResult = calculator.CalculateRoadDistancesForRecall(currTaskId.toString()); Show more lines Error: Unimplemented constructor called: WOMIntegrationPolicies.BusinessPolicies.RecallNAManagerComponent.RecallNAManagerCustBusPolicyMgr JavaScript if (currTaskId && currTaskId != '') { var xmlPer

Hi all,maybe this is a very trivia question. Is it possible to have more than 1 active sessions for the same applicaiton type (e.g.  more than 1 active sessions for webclient)? If it’s possible, where to set it? Thanks in advance for your response. ~Juni

Hi all,anyone has an idea how to setup table relationships for PART_NEED.PLACE_ID_FROM lookup in DebriefPartNeeds. The lookup should show:place.place_idplace.namelocation.locationlocation.description the filter should be:PERSON_PLACE.place_relationship like 'C_ORDER_FROM%' How to setup the connection of PERSON_PLACE to PERSON AND LOCATION? The lookup in PART_NEED.PLACE_ID_FROM should show these 2 places/locations (in the box)  This is the setup I have done.   This PERSON_PLACE and LOCATION relation maybe wrong.  :-)How to setup the correct one? The filter:  Cheers,~Juni  

I have a requirement to insert an Task Event when TASK.PLAN_START_DATE is changed in mobile DebriefOverview screen.   I have tried to achieve it by:Create a custom.old_plan_start_date field.In DebriefOverview Refresh event, I set a client script which will also set this:  // 405789 STARTvar planStartDttm = getControlValue("task", "plan_start_dttm");setControlValue("custom", "old_plan_start_dttm", planStartDttm);// 405789 FINISH In task.plan_start_date, on “Value Changed” event I set a client script which look like this: var taskId = getCurrentKeys("task", "task_id");var oldPlanStartDttm = getControlValue("custom","old_plan_start_dttm");var newPlanStartDttm = getControlValue("task","plan_start_dttm");if (oldPlanStartDttm != newPlanStartDttm){ var eventTaskKey = generatePrimaryKey("task_event"); var eventTaskKey = generateDataTransaction("task_event", "INSERT",""); eventTaskKey = addToDataTransaction(eventTaskKey, "event_sequence", eventTaskKey); eventTaskKey = addToDataTransaction(even

Hello together,  with 24R1/R2… so to say service apis with the possability to update its childs is possible from an external system to ifs cloud. When will this be not only possible with a post but also to retrieve information from cloud to a third party application with a GET? Thank you Marc Ringwelski

Hi All,When requesting for slots getting the response as below: {    "@odata.context": "https://elex-fsm-tst.ifs.cloud/OData/$metadata#Edm.String",    "value": "Error occurred when retrieving Appointment Offers from the PSO Gateway. Please press the \"Get Offers\" button to try again. If this continues to fail, please go to the Schedule Workbench and look at the Events table found within the System tab of the Administration Workspace for more information.\r\n"}Any idea on this.Thanks,Lavanya

Cloud Latest Version In Request/Appointment Booking field SLA start and SLA end date any one can explain about this field works, its not corelating with Request /SLA due date. 

I have a user that cannot populate the calendar on a Datetime field in Chrome. We tried in Edge and it works. Is there a setting in Chrome that I need to look at?Troubleshooting that was done to no avail:The user’s profile is working when she logs into my computer Had the user clear cookies and cache.  Reset her Chrome settings Tried other date fields  

Does anyone know if it is possible to host the MWM front-end of something other than Microsoft IIS? We are trying to transition our applications to Linux based infrastructure wherever possible. I posed this question the support team via a ticket, but they directed me to the user community. 

Is there a way to automatocally create a Case or service request from mail in Cloud   

Hi all,Is there a way to export the complete list of parameters from PSO? I need to compare two different environments and identify the differences.

Hello All, I am getting attached error while trying to upgrade DB for FSM 6.34 Can anyone please help me Shaik

Is it possible in IFS Cloud 24R2 to print and issue a post-dated supplier check without immediately impacting the cash account balance, and if so, what configuration or payment method setup is required to route the initial posting to a clearing account instead of the cash account?

Hi all,when creating a Bundle Task and assigning this to a Resource via the “Assign Work” site, it is not displayed in the Dispatch Console or the Resource Monitoring Gantt.For normal Request Work Tasks this works fine. Assignment of Bundle TaskNo display of the assignment in the Resource Monitoring GanttIs this a Bug or intended? Regards,Chris

Hello everyone,I need to create a commit rule that automatically commits suggestions every Monday for the entire week.Can anyone confirm if this rule is correct?I am currently using a static dataset, but the client should use a dynamic one. Can you help me understand how to use the commit rule in a static dataset, if possible?Thanks  

Can’t see Request visibility in the demo environment as shown in the courses on academy.  

Hello IFS Community, I am struggling to figure out why I am getting one of my Operations with status “unscheduled” in APB. The operation 10 gives me the information: “Not enough materials available to schedule the operation”. However, the following subsequent Operations are successfully scheduled. How is it possible, that I don’t have enough materials for the first operation but I have it for the following operations!?   Any light on this issue will be greatly appreciated. 

We want to add a filter and sort functionality in Mobile Device (iOS). We get the 2 statements from the previous entries:1. Says yes, we can do that : (community link below)  2.Says no, there is no such functionality which we can config.: (community link below) May, we know the official statement or comment on this topic? If possible, could you please inform us about the necessary steps how we can add the sort or filter option in any screen on mobile device? BR, Deepali Jain