DB Task Schedule "Remove completed/Incompleted jobs"

Question

We are looking for a way to “take back” Work Assignments which have been transferred to the mobile app (MWO). Currently the only way open to us is by the App User to actively send it back.

We have several cases now where going via the app is no longer possible.

We have recently upgraded to 25R1 and I was hoping to use the DB Task Schedule "Remove completed/incomplete jobs” for exactly this case. But it seems to not removed the “transferred” as expected for incomplete jobs

Can anyone give me the technical description? I cannot find this job in the usual place (https://docs.ifs.com/techdocs/25r1/030_administration/020_bckgrnd_processing/020_database_tasks/110_predef_db_tasks/)
My current setup: I would have expected it to clean up any assignments older then 200 days.

But for example this assignment remains “transferred”:

Does anyone know of a different way to take back transferred work assignments?

Thank you very much in advance. Any input on this subject is highly appreciated.

BR, Catherine

Alexander Heinze · Answer

The database schedule task Remove complete/incomplete jobs can be used to remove completed and/or incomplete work assignments from MWO if they are older than the defined attribute NO_OF_DAYS_. In your case the assignment is in status “Waiting at location” i.e. still in progress.Something you could try is the “Transferred Tasks/Work Assignments” page, which allows you to incomplete an assignment, which also removes it from MWO (could only test this in 25R2 though).On the Dispatch Console there is also a “Recall from Mobile” command, but it’s only possible to recall an assignment up to the status “Accepted”, start travel or start work will disable this functionality.For more details:https://community.ifs.com/service-touch-apps-mwo-mro-43/ifs-cloud-mwo-service-demystified-25r2-63813?fid=43&tid=63813

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