Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi,I’m getting below error in task screen while trying to open a task_id, same error I’m getting in webclient as well.  

Getting the Error  - Send Dataset Force Load - Error: SvcschApptBooking.FND_LOCKED: The update could not be performed since the Appointment Booking record is currently locked. Please retry the operation. when trying to send Full Load

Hi All, Could someone share the process to set-up automated Time Type selection based on Calendar?I’m trying some things but I can’t seem to figure it out.The idea is to be able to set ‘Standard Time’ and ‘Overtime’ Automatically based on the Time Repôrted on a Work Task. Best RegardsRoel 

FSE reported few hrs in return travel while completing the task but the entry does not reflect on browser. Any idea why? MWO shows return travel hrsBrowser does not show return travel hrs 

Hi Community,Does anyone know if the IFS Cloud product supports the use of Active Directory, or EntraID authentication methods over JDBC for Oracle DB.  If so is there any reference article describing the setup parameters required. thanks

Hi everyone,As part of our PSO implementation, we are using ARP, and resource shifts are being created directly in PSO using automatic background shift generation.We would like to know whether, with our current ARP based implementation, it is possible to also view all resource shifts in FSM. This would help our business users especially Dispatchers (back office users) to easily observe technicians shifts and, in certain scenarios, manually assign tasks while taking into account resource shifts and calendar exceptions.Do we need to create rosters in FSM as well when using ARP, or is there an alternative approach to achieve this visibility?We are currently investigating this and would really appreciate any insights or best practices you can share.

We have a requirement from customer that should the activity be automatically scheduled or should there be manual scheduling based on activity type. They have the same set of resources hence different datasets is not a choice.Could someone help what could be the solution in this case?

​@Alexander Heinze maybe you can help here.Is there any reason why we cannot have task dependencies between tasks that below to different request scopes?Goal: Enable combined planning of multiple recurring tasks over different services​Example Use Case: Maintenance and Safety Check for the same equipment due at the same time → Technician should complete both in one visit. Tasks belong to different Request Scopes/Services. I’m very tempted of commenting the error message but I’m not sure what the implications would be 😁.Excerpt from JT_TASK_DEPENDENCY: Any hints would be very welcomed!

Hello everyone,We have a customer using PSO Standalone (Version 6.16.) who requires that short-term absences are immediately visible in the system. When a resource reports sick and this is entered in PSO under unavailabilities, the absence does not appear in the Gantt chart until after an import (load file). This is problematic for short-notice absences.Is there any way to make absences visible immediately?Thank you!

Hi, According to the IFS documentation, it's possible to rename a part serial linked to a serial object when it's listed as "In Inventory." To enable this, we used the "Move to Inventory" option. A work order was generated, and we completed the return process. The serial object's status was successfully updated.However, despite the part and serial now being in inventory, the rename operation is still failing. The error is “the serial exists in inventory and cannot be renamed” .. Are we missing any step once the serial is returned ??   

Hi, I am working on an enhancement where the logic should execute on the click of a button.In the Web Client, this is implemented using executePerform in the Client Script.Now, I need to implement the same functionality in the Smart Client. However, Smart Client does not have a built-in feature to trigger a perform. I tried creating a Business Rule for an explicit call, but I am not sure how to proceed. Could someone explain how to use an explicit call in a Business Rule? Or is there any other way to trigger the functionality on button click? Please let me know.

Morning, I have the following workflow and this is the order of the screens we want to see. However when it is saved and published the 4th screen (PrerearMM) is showing before the 3rd Screen (DebriefSurvey1) through the Workflow. Any reason why this would happen, and what we could check? Regards Ady

Hi all,I have a Company and Service Organization set up with a certain time zone, but the Scheduling Dataset does not have the same time zone and I cant change it in the creation of a Scheduling Dataset.Company Time ZoneService Organization Time ZoneScheduling Dataset Time ZoneIn the Dispatch Console all the Request Work Tasks created for the Service Organization are displayed in the wrong timezone and have a shift of 8 hours compared to the plannable time sections.How can the time zone on the Scheduling Datasets be corrected and set up?Thanks,Chris

Hi Everyone,We want to know Is there any In-built mechanism to capture the technician for a particular Interval without manual intervention updates (like tech work status updates or task status and person status updates by tech ) as part of Geofencing ? and we are Interested to know If there is any such feature ? In case if we have , what is the configuration and working mechanism and Limitations in the Product w.r.t to Mobile as most of the technicians are using mobile.

Hi,We recently noticed an issue, whereby Attachments cretaed on the system, end up as a record with no File Path or BLOB data. As a result, the attachment is not useable.  It happens frequently enough to be a concern, but also the majority of Attachments get created without any issue. Its just the occasional one. Any clues as to what may cause this? Thanks,Martin

We are using IFS Cloud 25R1. In the Dynatrace we need  application performance monitoring and infrastructure monitoring. Can Anyone help meThanks in Advance

Hello together, we have the situation when manually changing the service organization and also if we want a service  for a request the access group will not be updated in baseline?  Do you have the same behaviour? ThanksMarc

Hi,Is it possible to mask the data on FSM application, for eg: email : abcedghijkl@gmail.com should be masked and shown as a********@g****.c**. How to implement/configure this in FSM application.

Hi all, I'm looking for some up to date documentation regarding the minimum requirements for using the IFS FSM mobile app (android and iOS).  Someone knows where to find them? Regards,

When trying to request for Appointment Booking page on Work task, I am getting this error Field [PLAN_ID] is mandatory for Scheduling Plan and requires a value. Can anyone guide me where this plan id can be entered? See the below screen shot for reference .Thank you,Rachit 

I am new to IFS and the company I work for, I have been asked to run simulations on data using the Analysis tab in PSO.  Is this the correct way? or is there a better way?These are the steps I am told to follow:1) Pull snapshot from the archive in production2) Loan snapshot into training environment to get the baseline file using Data Viewer3) Using the Analysis tab, download the Group By extracts 4) Change the baseline file for the simulation (ie. change base values)5) Load simulation data into the training environment  using Data Viewer 6) Using the Analysis tab, download the Group By extracts 7) Compare the baseline and simulation Group By extracts manuallyI am having a hard time understanding the changes since all I get is summarized data, I can’t dive into the data and see why things changed since all I get a summaries. So here are some questions I have but can’t seem to get answers too:1) I re-ran the simulation with the same simulation data a few days later, compared it to the o

Hi Experts, I would like to understand, what is the Schedule Value used in tasks (in scheduling tab) related to the FSM–PSO integration?What is the purpose of this value and how it is used within the integration flow? I also want to understand how these values are set up and where the mapping for different schedule values is defined.All values appear as numeric IDs. Are they represent a time duration or simply an id?If it is an id, where is it defined. Also, can these values be customized, or are they hardcoded by default. Best regards,Suvini

Hi Sometimes we are getting only evening slots when customer requested for get appointment. we have Moring, afternoon and evening  appointment templates. for specific request we are sending all the appointment templates.usually  PSO will give 12 * 3 (Moring ,afternoon, evening) but below task it was  fetched only evening slotsI have verified  availability /Skills /shifts of the resources  everything was fine. Half of the resources having  evening shifts compare to Moring and afternoon. but still resource of available in Moring and afternoon too. could please help me out how we can check why PSO gave only evening slots?    Thanks, 

There is a Operation Not Allowed --Failed Transaction .Tried to ignore that transaction.And it was successfully moved to “Ignored Failed Transactions” screen. But, There are many subsequent transactions without any “Error Details”.  (They are related to the same WOrk order/Task).When trying to ignore them , they are not clearing up from Failed transactions screen. Any suggestions you have on how to clear these failed transactions would be appreciated.

I am getting error - Object reference not set to an instance of an object. when executing XML poster1 XML Poster<perform_travel_time><parameters><task_id>78691</task_id></parameters></perform_travel_time> 2- I have created Custom Metadata- Road_distances3- created perform definition - perform_travel_time 4- checked select * from Road_distances→ table exist