Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

When attempting to change the status of a work task from Work Started to Work Done, we receive the error message below - divisor is equal to zero.In reviewing the work task, the work order, the PM Action, the measurements for object, no issue can be found. Any insight/thoughts would be helpful!  

When creating a Customer Location I have the option to assign a Validity period against the location with a start date and end date:There doesn’t appear to be any enforcement of this parameter when I am creating a Service Request/Task at the customer location if the end date has been passed. Is this by design or is this possible a bug? The idea would be that the customer Location shouldn’t be shown on the LoV after the end date has passed.Thanks

Hi all,I’m working with a Work Order that includes two Work Tasks: one handled by an external resource and one by an internal technician. These tasks are linked by a dependency and must be executed together.The external Work Task is assigned via the B2B Portal by the subcontractor, and the internal dispatcher must validate/confirm the proposed date before planning the internal task.The issue is that, in the B2B Portal, the dependency is not shown—even though the dependency is correctly defined and visible in IFS Cloud. I can see the “Dependency” section in the B2B Work Task screen, but no data is displayed.Has anyone experienced this? Is there a configuration or limitation in the B2B Portal that prevents dependencies from being displayed?IFS Cloud Dependencies 

Hi Experts, In FSM6.30 → PSO 6.14 integration, I noticed the person skills are not sent when expiry date is updated.Ex: I update a person skill record’s expiry date in FSM side. But it was not update in PSO Resource planner. But when I update the same person skill record’s skill, the update is sent to PSO.Is it the intended baseline behavior? or could that be an issue in this solution/environment?Appreciate your help.Thanks,Sanjeewa 

Hi Experts,My user is connected to PSO Workbench Administrator users but in PSO I cannot see some Admin functions. All Admin persmissions are granted from PSO end as well Some missing functions in PSO,I cannot see ADMIN Group under Parameter I cannot see “AdminApplicationsView” under persmisssion?    Any reason for these limitations? ThanksKM

On the Purchase Order screen:Where can I find how TTL PO Cost (purchase_order.total_cost) is calculated? Under Goods and Services, how is Total Cost (purchase_gns.total_cost) calculated? Under Goods and Services, how is PO Cost (purchase_gns.po_cost) calculated? 

Users are able to by-pass forms in a workflow if they make certain selections and end up having the ability to complete an order. Is there a particular field this selection is being identified with, in order to key off of this selection and build logic around for post-processing? Thank you. 

​We have created thousands of request with given PlannedStart and PlannedFinish.Via API-Call we want to clear these both fields and set the other fieldsjson = $"{{\n";                                                                     json += $" \"PlannedStart\" : \"\" , ";json += $" \"PlannedFinish\" : \"\" , ";json += $" \"EarliestStart\" : \"{EarliestStart}\" , ";json += $" \"LatestStart\" : \"{LatestStart}\" , ";json += $" \"LatestFinish\" : \"{LatestFinish}\" , ";json += $" \"Duration\" : {Duration} , ";json += $" \"Objsite\" : \"{Objsite}\" ";json += $"\n}}";endpoint = $"main/ifsapplications/projection/v1/WorkTaskServiceHandling.svc/JtTaskSet(TaskSeq={TaskSeq})";response = await Rest.PATCH(endpoint!, json, "", eTagTask); The response throws an error, because PlannedStart and PlannedFinish are not set.Example:In the above example: Set earliestStart to 11:00, LatestStart to 15:00, LatestFinish to 17:00 on the same day. The goal behind is: make the requests (tasks) more flexible by

Is there a way in custom metadata to do calculations on 2 columns and spit out the results in a new column?In the PURCHASE_GNS Custom Metadata, is it possible to have PO_COST = PURCHASE_GNS.UNIT_COST * PURCHASE_GNS.QTY_ORDERED 

We go live in a week or so.  Is there a way in service to define the starting ID for Service Requests and Request Work Tasks.  Right now the sequencing starts at one.  With the way oracle sorts IDs, this will become a problem when there are million plus IDs… i.e. the sort sequence will look like this: 1, 10, 100, 1000, 10000 then 2, 20, 200, 2000 20000 etc.  If there were a way to define the start value, we would like to know about.  I suspect it is not possible.   

Hi,I am trying to create an Object Connection Transformation(OCT) between Standard Task and Service Catalog. However, both objects do not seem to have any common key values, so I am unable to map them directly.Is there any way to create this Object Connection without customization or without adding new columns/extensions?If anyone has implemented a similar connection between these two objects, could you please suggest the recommended approach?Thanks in advance.

Hi IFS,How we can add a new PSO theme and select it here.  ThanksKM

Enhancement DescriptionIn IFS PSO version 6.16.0.44, when a technician is manually allocated two long-duration activities in parallel at the same location, the visit-splitting behavior is inconsistent. Although both activities exceed the technician’s shift duration, only one activity is automatically divided into multiple visits aligned with the technician’s working shifts. The other activity remains as a single continuous visit and extends through non-working hours, including overnight periods.This behavior occurs specifically in scenarios involving manual parallel allocations. While the standard optimization engine correctly applies visit-splitting logic for long activities during automated scheduling, this logic is not consistently re-applied when activities are manually allocated in parallel. As a result, activities with identical characteristics—same duration, same location, and same assigned technician—can be treated differently from a visit segmentation perspective.Business Impa

Hi all,When I open 'Map' via the Schedule Board, I get the message 'Map provider not configured'. The same thing happens with the map at an address.Does anyone know where to configure the map? I would like to use Azure Maps since Bing Maps is being deprecated. Regards,

Hi All,I am trying to implement the following requirement in FSM 6When a user clicks a custom button on the Quote screen: FSM should trigger an outbound HTTP call  The external service returns JSON. FSM should update two fields on the SAME Quote record (e.g., User_def5 and User_def6).

After upgrade some users cannot complete the steps for New Service Request and receive get an error message that they don't have sufficient privileges.The trace log indicates that the error is 403 and /main/ifsapplications/projection/v1/CreateServiceRequestHandling.svc/GetFirstTaskSeq(WoNoIn=36040)I haven't been able to find the projection that GetFirstTaskSeq actually requires to work.Thanks in advance for any pointers.

We are looking for a way to “take back” Work Assignments which have been transferred to the mobile app (MWO). Currently the only way open to us is by the App User to actively send it back.We have several cases now where going via the app is no longer possible.We have recently upgraded to 25R1 and I was hoping to use the DB Task Schedule "Remove completed/incomplete jobs” for exactly this case. But it seems to not removed the “transferred” as expected for incomplete jobsCan anyone give me the technical description? I cannot find this job in the usual place (https://docs.ifs.com/techdocs/25r1/030_administration/020_bckgrnd_processing/020_database_tasks/110_predef_db_tasks/) My current setup: I would have expected it to clean up any assignments older then 200 days.But for example this assignment remains “transferred”: Does anyone know of a different way to take back transferred work assignments?Thank you very much in advance. Any input on this subject is highly appreciated.BR, Catherine 

Hi,I am trying to add Slot Usage Rules at Different types of activities in IFS cloud, I have enabled the Filter by activity Type, but no such option to define the activity type.is there any technical document for slot Usage Rule?thanks!!

Hi all, As most know, Microsoft is retiring SMTP Legacy Auth on 5/1/2026.Is there a way to allow/configure Modern Authentication, OAuth if we are still using FSM 6? We are on .26 and using Basic Auth currently. Is there current support for Modern Authentication for SMTP in FSM6?  Thanks ahead for any information.

Whenever we try to split a task using the ‘split task’ button (image: split_task_issue.png) to create child tasks there is always a pop up (image: split_task_popup.png) to save the new task. Is there any way to create the task without the pop-up by just clicking the 'Split Task' button? 

Hi all,Is there a way to change the name of an attachment? We are trying to use the cust_signature_id field as a signature field in the FSM mobile app. Also, the attachment isn't added to the task_attachment by default and the attachment name is always something like:task_username_6164_20260309172119.jpg.

When we add signatures from the ‘DebriefReview’ screen, the signature is saved as an attachment. How can we save it to the task it was created from?

I am attempting to apply a screen search filter through the Lobby Element Designer. The condition I am using is <>CW%|PL%|PM%|EV%, however, this filter is not working as intended. I observe the same behavior when performing the search directly on the screen.Interestingly, when I use a simpler condition such as <>CW%, the search works correctly.In the Data Source Designer, we do have the option to retrieve results using the Query Builder. Could you please suggest what the possible workaround would be for achieving this type of filtering through the screen search itself?

Hi All,I tried to set a sort order on the FSM Repair Centre Screen in the usual way in Primary Table Constraints Editor and noticed it did not work (screen shown below). On loading the baseline screen I then noticed none of the column sorts work when you click each of the column headers. This will likely be why my sort configured in Primary Table Constraints Editor did not work. Have any of you come accross this before and is there a fix? We are on U27. Thanks,Barry

We just switched from Apps 10 to Cloud. We are now noticing Shop Order Need Dates and Shop Order Finish Dates being the same day. With backwards scheduling in Apps 10, there was always a 1 working day gap between these dates, based on the MFG calendar. Is this no longer the case in Cloud or is there a setting we are missing somewhere.