Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I have a customer scenario involving PSO where they need to schedule jobs that run continuously for several days—some even lasting more than two months. Each job requires only one resource, but it must operate 24/7. Currently, they assign two resources per job: one works a 12‑hour day shift, and the other works a 12‑hour night shift.For the initial assignment, they want PSO to select the resource who is geographically closest to the activity. After being assigned, the resource will remain on the project site until the job is completed.Do you have any ideas on how we could configure this scenario within PSO? ​@Alexander Heinze ​@anmise ​@Paul Smith 

Hi All,having issues getting a cluster setup for HA.  i managed to get microk8s deployed on all 3 nodes and then joined into a cluster. The issue comes on installing ifs-ingress, 2 of the nodes can’t seem to start the proxy-injector and destination pods PS E:\svt\ifsroot> kubectl get pods -n ifs-ingressNAME                                     READY   STATUS             RESTARTS          AGEingress-ingress-nginx-controller-24rfd   1/1     Running            0                 141mingress-ingress-nginx-controller-q97k9   1/1     Running            0                 141mingress-ingress-nginx-controller-rt42d   1/1     Running            0                 141mlinkerd-destination-8799fff4b-55kpb      4/4     Running            0                 141mlinkerd-destination-8799fff4b-5rkqb      0/4     CrashLoopBackOff   139 (2m39s ago)   141mlinkerd-destination-8799fff4b-hrxfv      0/4     CrashLoopBackOff   138 (2m19s ago)   141mlinkerd-identity-5fc98769b4-cx88m        2/2     Running        

I have just created two requests in IFS-Cloud, the first one via API, the second one via screen.Both requests are identencial (besides of the starting time).Both requests are scheduled in future (07.03.2026). Both requests in the future raise the same execptions (they are marked as green)Why is the exception type raised: “Planned activity in Jeopardy” with more then 17.000 minutes? What das the exception type “Externally violated constraints” mean? How can I fix them? What do I have to insert where to get rid of these exceptions?Please give me some hints.

 When I attempt to complete the work after clocking in and clocking out, I’m getting a message “Resource Not Found”  The request bundle task is allocated to resource 4230. Any help would be appreciated. Thank you,Ed

Hi All, we are trying to find an automatic way to handle tasks/steps for multiple objects.Some info taken from Community threads. It is possible to automatically generate PM actions for multiple objects via PM Programs.. PM Program will create 1 PM Action for each object with same tasks and steps; from this to create only 1 work order I will need to go in each PM Action created, flag 1 by 1 “merge” feature and it will create 1 WO with 1 Task per Object...is it correct? If it is so we still need to perform manual steps each time PM actions will be created and then this solution will not be fully automatic. We can duplicate worksteps for each object we would like to apply maintenance activities but there is not way to automatically add all the objects desidered (unless you’ll perform a migration job each time). If my assumptions are correct, is it possible there is no way to handle multiple objects activity in IFS in a totally automated way? Or at list perform just a flag (as it is in PM

Hi,I need to set a column value and save changes where the field is not present in UI. I tried using setControlValue, but it is not updating the field. How can we perform setvalue for a field using client script where the field is not present in UI but in the backend.

Hi everyone,We are experiencing an issue in the TST environment when using the Appointment Booking API standard APIs from FSM.When we send an Appointment Booking request in TST, we receive the following error response {    "@odata.context": "https://iberdrola-fsm-tst.ifs.cloud/OData/$metadata#Edm.String",    "value": "Object reference not set to an instance of an object.\r\n"}We tested the same request in the DEV environment and this is working correctly, the issue could not be reproduced.

HiWe are using IFS FSM 6.27, I want to check the executed processes by users , something like background process of IFS 10 or cloud version.

Hi there IFS community!We want to manage both internal cost and potential sales price based on Time Type — without splitting the resource group? For example, electricians working during daytime cost the business $100/hour, but if they work at night, they cost $180/hour — all within the same resource group, but using different report code or Time Type? Is it possible to configure this in IFS Cloud without needing separate inventory parts or resource groups — just by using Time Type  and internal price configuration?  Thanks in advance!  

Hi ,I have created new committ  rule with rule type ”Commit overtask type”   our expectation is PSO should commit tasks based on  task types .but its not working for me could you please suggest.  Step:1 I have added  task types steps2: Created  2 commit rules and mapped with task types individually(ss1)Step:3 Created rule collection and mapped 2 rules under one rule collection. time horizon will be the difference  one is 4r and another one is 1hrStep:4  Mapped rule collection to a resources.Step4: mapped same rule collection at resource level  Thanks,Durga

Since changing to 24R2 and SU14-19  any work tasks that have previously had an incompleted work assignment are not closing on completion of the final assignment. The MWO user closes the task and there is no further work to be completed, however the work task retains all the closing information but NOT the actual finish date and the task remains at work started. This is due to the time to completion field having a value on the Incompleted assignment. Prior to the update, no value was stored here and work tasks changed to Work Done automatically. IFS thinks there is still outstanding time on the task.It now requires manual intervention to close these tasks down.Is there a way to stop the time to completion field being populated? The engineer cannot set this to zero on MWO and I cant find a way to delete the time to completion field in the Assignment.We do not use the direct allocations method to send work to device. Assign work or PSO scheduling.Any advice on how we can work around this

25R1 - Service ManagementLooking for some ideas on how to mass broadcast notifications to field operators using MwO.Example : Flooded area - do not go near this 

In 25R1, when we define the Service Notes in Request the same is not flowing to Request Work Tasks. can any one know about this ?

Hi,How can i get this screen configure basically i can see it open seperately into new screen.. i want to configure like below, so it should open inside cloud itself. Regards,Etmshiy

Hi, currently we have Task Notes being copied up to Request Notes as a ‘Task History’ line code note, what mechanism or process controls this? i cant see a Business Rule or App Parameter that controls this behaviour.  I need to add extra data to it (Original Text Block code used for eg). I could recreate this with a new Business Rule, but would need to turn the existing functionality off.  Is this possible at all?Thanks

 Hi all,Within the Edit Address work task, I’m able to define a task end location.We are using manual allocation.However, it’s not clear to me how this end‑location information is passed to MWO or the Dispatch Console (given that we’re not using PSO). Specifically, I’m trying to understand how the technician is informed not only of the initial task location, but also of the final destination.Essentially, it works like defining a route segment with a start and end point, but without using a linear asset.Could someone please provide some guidance on how this is intended to work?Thank you 

I am looking to create a business rule that performs an action at a 2x specific time of day, every day. For example at 8am and 8pm every single day.  Im assuming ill be using the ‘perform_send_to_monitor’ XML Business Rule, however the only implementations i currently have of this, trigger events at either a specific Time/Date value, or in x minutes or hours.  The specific Time/Date value would work once, but i need to to be a reoccuring event. Any ideas how i would need to achieve this? Also, the FSM documentation n the relevant section refers to ‘Perform Message’ report. Where do i find this report? ThanksMartinF

"There was an error deserializing the object of type Ifs.Uma.Utility.DiscoveryDocument. Encountered an unexpected character '<' in JSON."   Has anyone experienced this error?It is presented in both classic and MAUI apps.The error appears immediately after entering URL details.  

Hello experts,We currently use CSV XML maps to generate files and store them in an internal FTP location. Due to security concerns, we are changing our approach and plan to use an Azure File Share (shared location provided from the IFS side) instead.We have already requested and received the SAS token information, and we are able to access the file share using the provided SAS token via Azure Storage Explorer.Our requirement is to generate files using the existing CSV XML maps and store them directly in this Azure File Share location.We first attempted to use a message routing rule with the FileExtractHandler, but this resulted in an “Object reference not set to an instance of an object” error.    We then tried using Monitor Schedules with the Process File option. However, on the Data Connectors screen, we can only see the csvinbound connector and it seems it is only for inbound integrations.  Could you please advise how we can generate outbound CSV files and store them in the Azure Fi

Hello All, Is it possible to limit the list of locations to only the contract customer?  When the connection type of Location is chosen Cloud return all locations in the system.  Can we make the LOV list filter only to the contract CustomerId + any Additional CustomerIds?    Thanks to all in advance

I am trying to send Integration messages to PSO to create a bunch of resources & there shifts/skills/ect. Then send in an activity with an appointment template to then use PSO Workbench to book the appointment.However, i cannot seem to get it to work & have observed some very strange behavior that would love any information about.First let me set the stage!Here is what my resources & shifts look like:I created an activity that matches 3 of my resources (in fact you can also see its already scheduled above to 1 of them):But when i go to appointment booking i see this (all slots on Monday are unavailable): First off i cannot figure out why the UI here is so small with a huge scroll bar on the right but thats neither here nor there.But here is my observations:If i only create 1 shift for today & an activity with SLA pointed today i got NO slots returned. If i create 2 shifts (today & tomorrow) &  an activity with SLA pointed today i get slots returned with all stat

Hi experts,I need to know whether the existing FTPExtractHandler in the baseline integration framework support SFTP as well?Thanks,Hasara

how to enable SimulationOSV and what is use for Simulation.

We are facing an issue with the De-Kit functionality and would appreciate your guidance.When performing Kit functionality, after posting, all related items for the part are loaded correctly. However, the same behavior is not occurring for De-Kit after posting. The perform_create_kit MPM is not being triggered when executed via the XML poster, even though the correct parameters are being passed.Could you please confirm whether this is expected behavior for De-Kit, or if there are any additional configurations or steps required to enable this?Please let us know if you need any further details from our side. 

Hi ,In the cloud, I can see color differentiation while setting up region details. Is it possible to see color differentiation on PSO as well?