Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

2884 Topics

ShamikDattaSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

access group in shipment and receiving screen in FSM Smart client

Hi Team, Can anyone tell me the easiest way for setting up access group for Shipment and Receiving screen in FSM smartclient apart from reserving a user Def field and populating the access group value.

383

2 months ago

AccCatOliDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6.8 - XML Maps - Delay for outgoing messages.

Hello,Does anyone know if it is possible to add a delay of x milliseconds to an outgoing message?Thanks,Cátia Oliveira

311

2 months ago

rajdeep.mahatoDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Travel from travel to in PSO

Value of Travel from and travel to data is not flowing from FSM to PSO

121

2 months ago

DurgaDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

resource preference issue with dataset in pso

Hi All,I am facing an issue with resource preference data in PSO dataset . we have one dataset in FSM and mapped only one team under this dataset in team table. while loading dataset from FSM to PSO getting error in events like bulk resource insertion failed ,To check this issue verified audit file and identified unnecessary resource preferences added in the loaded dataset irrespective of team associated to the dataset. I was not able to identify why other team resources preferences were loading in this dataset which are not belongs to dataset team.Could you pleas help me to stop sending unnecessary resource preference to the dataset. Thanks,Durga

331

2 months ago

mpolkeDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Add / Edit / Delete Shifts in existing Rota by using XML Upload

Hi,Is there any example for Adding / Editing and Deleting Shifts inside an existing ROTA with the ROTA XML Upload Function inside the PSO Ressource Planner?Kind Regards,Michael

322

2 months ago

AmandiDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Custom Screen Not Working in FSM Web Client After Update from 6u7 to 6u25

Dear FSM experts, One of our customers is currently experiencing the following issue, and I would appreciate your assistance.We created a custom screen for the web client and tested it with version 6u7 before updating it to version 6u25. It worked correctly as expected. Recently, they updated the FSM environment from version 6u7 to 6u25. Since the update, they have identified that the custom screen is not functioning properly. Custom Screen Error Client Script for Web Client var sellerPlaceID = getControlValue('sp_coo_data','seller_place_id');var purchaserPlaceID = getControlValue('sp_coo_data','purchaser_place_id');var sellerPlaceIDFromDB = getDBValue('C_GET_PLACE_ID',sellerPlaceID);var purchaserPlaceIDFromDB = getDBValue('C_GET_PLACE_ID',purchaserPlaceID);var whos_place;var status;if(isNullOrEmptyString(sellerPlaceIDFromDB) && whos_place != "CUST" && status != "A"){ alert("Please enter valid Seller Place ID"); return false;}if(isNullOrEmptyString(purchaserPl

644

2 months ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

BATCH_DELTA sync rule not syncing

Hi All, Just noticied that our sync_rules that are ACTIVE and set to BATCH_DELTA are not automatically syncing at the set interval (24 hours), even though the table data has changed. Any ideas, why this would be? Thanks

322

2 months ago

SDNSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Shift Discrepancies in IFS Cloud and Dispatch Console

HI, I have created some shifts in the following way:Each Shift is divided into 3 parts:1. 00:00 - 07:00 Manual only2. 07:00 - 15:30 Overtime (0.5)3. 15:30 - 00:00 Manual onlyHowever, what I see in the Dispatch Console is not consistent with what I created in Ifs Cloud. There is an overtime in DC even when not required.In addition there is a difference between PSO and Dispatch Console. In PSO overtime is entered correctly, however I can't see a shift (15:30-00:00), even though this information is received correctly by PSO. Any idea why and how I can fix this? IFS Cloud VS PSOShift of 1st row in PSODetail of Shift in IFS Cloud

2 months ago

Deepali JainDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Unable to launch default email app in mobile

We are encountering an issue with the launchEmailApp() function in our mobile client script. On MDM-managed devices, the function displays an error message: “No email client installed.” However, it works correctly on unmanaged devices. Current Behavior:The function works on unmanaged devices but fails on MDM-managed devices, displaying the error message.Additional Information:We are using Intune MDM. The native Apple Mail app is not managed by our company portal. The restriction “Block viewing corporate documents in unmanaged apps: Yes” causes the error. The IFS App currently only tries to use the Apple Mail app, which is not managed.Summary:Mail app launches on unmanaged iOS devices. Mail app doesn’t launch on managed iOS devices.Analysis by MDM Team:The native Apple Mail app is not managed by the company portal. The restriction “Block viewing corporate documents in unmanaged apps: Yes” causes the error. We request a change in the IFS App to use the default email app specified in iOS

333

2 months ago

SDNSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Share with Corequisite: unallocated task vs allocated task

Hi, I hope someone can help me. I am trying to better understand the ‘Share with Corequisite’ functionality when I have more than one planned quantity in the work activity requests tab. At the moment in the requisitions I am only using skills, no certificates, no competencies. I am analysing two activities:112: request for 2 resources - allocated 113: request for 3 resources -unallocatedThe competences match correctly, in my opinion. The following pictures show how the task is structured and how the PSO analyses it.For task 113, the explanation is ‘Missing conditional competences’.Message: Task 301 required shared competences with co-requisites that cannot be found: SKL-‘skills name changed by attempt’.Can anyone help me? I have 3 resources with the following competences: Res Skills Dispatch Console Task 112 - demands tabtask 112 compare Task 113 - demands tabtask 113 - compare

323

2 months ago

MWAMAITTEAMSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Repair Board - A Couple of Questions

We user Repair Centre in FSM U27 and I have had a look at the Repair Board screen to establish if it is of interest to us. At first glance, functionality looks quite basic so I just want to confirm I have not missed anything. My observations are that;Tasks are static on the Repair Board. They do not lengthen in time if a repair tech is delayed on a particular tasks. Nor do subsequent, yet to be started tasks move with the timeline if the current, in progress task is delayed. The Repair Board cannot handle tasks straddling two days. In our example we work a 09:00 to 17:00 shift only. If a two hour task starts at 16:00, the Repair Board will expect its completion at 18:00 when it should in fact be 10:00 the following day. Completed tasks disappear from the Repair Board meaning supervisors lose the visual display of all tasks completed during the shift. It is not possible to scroll to the previous days Repair Board date to drag and drop any yet to be started tasks to current day. The only

202

2 months ago

csandersSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Never reprice certain line codes?

Hello,We have an issue where some line codes are getting re-priced to $0 when a contract is selected on a request. Is there a way to prevent this?For example, we have a freight line code that is added to the request via an integration when parts ship. If someone later selects a contract to use on the request the freight line will be set to $0. This creates a big inconvenience. If we even catch this, we will have to go lookup the shipping cost in another system.We are using FSM 6.5 (Smart Client)Thanks,

182

2 months ago

mihiran.pSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Missing Activity in PSO

I've set up the PSO Environment and integrated it with FSM. When I send the dataset, it goes to the PSO and shows up in the event logs and Scheduling Dataset. However, in the event logs, there are no errors. But when I check the resource and activity, it appears empty. I've checked the audit LOAD file, and in that file, the resources are shown.any idea why those resources are not appearing in the resource section?@tomgreenwood

482

2 months ago

preethi.a05Do Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Lookup

Hi,I would like to sort two columns in this lookup by default, But when I do that, only one column is getting sorted in ASC order not the other one, I would like to see both the columns getting sorted in ASC order. Is there any possibility to do so?

263

2 months ago

SDNSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Ignore Suggestion flag in Assign Assistant

Hi,I noticed that in older versions of the Dispatch Console it was possible via the ‘ignore suggestion’ flag to ignore when ‘thought of’ by the PSO and change, times and/or Resources. Currently, it would seem to me with 24R1 this is not possible. Am I doing something wrong? Are there any flags that need to be activated? Has this functionality been removed?Please refer to the images below: Version 23R1Version 24R1

110

2 months ago

aishwaryaSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS FSM baseline table alter

Is it possible to alter baseline table in fsm. If yes , then how we can do that and if no , then please suggest how to add or alter column in the baseline table.

6312

2 months ago

acarrerDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Service Notes - Multi Language & Customer/Site Management

Hi, currently we are implementing Service Notes for a customer in cloud.We are looking to leverage Text Templates to provide some default choices when creating the Service Note.Currently we are missing:how we can filter the Text Templates by customer/site if there is a way to implement multi-language management for the same Text Template (i.e. create a Text Template with translations in different languages)Do you have any ideas on how to implement this in the current release?Or if this will be the subject of future releases?Thank you, Andrea

422

3 months ago

MIGDNASidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

GPS Fix History

Hi PSO experts,Could you please confirm that the GPS fix functionality only presents the latest GPS Fix in the Map?I am sure I have seen before a history of GPS fix displayed under the Events.We are on PSO 6.13. I have found this information this information in the latest PSO updates logMany thanks Miguel

242

3 months ago

Tharaka_DilanthaDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Un-issue material

I’m getting following error when update, Material Un-issue

190

3 months ago

MatBarenFDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Can the PLACE_ID_OWNED_BY field be left blank in FSM6

Good dayIs it fine to leave the PLACE_ID_OWNED_BY field blank on the PRODUCT screen?We are not sure if there are other dependencies that may cause issues if this field is not populated. Also please describe how the PLACE_ID_OWNED_BY is typically used. ThanksBarend Fair

211

3 months ago

aishwaryaSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to use Regular expression in client

Hi,I want to write query in client script for validation.requirement- A particular field (in mobile application) should be in capital letter and numbers. So, i want to use regular expression.expression i am using- ^[A-Z0-9] $ Problem - How to use this expression and how to write the query for this.can anyone help me on this Thanks in advance

1039

3 months ago

HDZRISHABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Not able to delete task

Hi,We have cancelled one of the assigned task to a resource but not able to delete it . getting following error.

973

3 months ago

HeshalaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM mobile Android back button

Hi Experts,Following is a requirement from the customer as follows.This is regarding the use of the FSM Mobile App for Android. Currently, when logged into the App. Users can use the ‘back’ button of the android default UI to proceed back. They can do this until they are logged out.If possible please advise me,is there any way we can disable to back button in the Android to go ‘back’ in the app and does not log out. Thanks,Heshala.

13613

3 months ago

mihiran.pSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Fatal Error for Gateway/Servce

I previously used the POS environment and uninstalled it using the PSO installer. After that, I uninstalled the IIS and reinstalled the PSO. It installed without error. However, once I browsed the PSO event, I noticed a fatal error.System.ServiceModel.AddressAlreadyInUseException: HTTP could not register URL http://+:8744/IFS/Scheduling/Gateway/Service/. Another application has already registered this URL with HTTP.SYS. ---> System.Net.HttpListenerException: Failed to listen on prefix 'http://+:8744/IFS/Scheduling/Gateway/Service/' because it conflicts with an existing registration on the machine. at System.Net.HttpListener.AddAllPrefixes() at System.Net.HttpListener.Start() at System.ServiceModel.Channels.SharedHttpTransp

221

3 months ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Setting Part Usage place id from

Hi,Historically we’ve always set the place_id_from on Part Usage to that of the FOR_STOCK value of the person record creating the part usage. At the minute we have a number of resources assisting different area’s due to the seasonality of various locations.We have built a process that see’s the resource is working out of a different location for set days, and as part of this process we’re triggering an update to mobile to perform_replication_for_table_and_person on the PERSON_PLACE Table. When this runs I can check the device and query that table for the data, and it shows correct. The problem I am having is that even though the table on the mobile has been truncated, when the technician is looking to use a part it’s trying to use from the previous place and not the new data that shows after receiving the update.Am I doing something wrong, or is my understanding of what should happen after invoking that perform message. Any assistance will be greatly appreciated. Ady

150

3 months ago

Page 8 / 116

Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Badges

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded