Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi Everyone,We want to know Is there any In-built mechanism to capture the technician for a particular Interval without manual intervention updates (like tech work status updates or task status and person status updates by tech ) as part of Geofencing ? and we are Interested to know If there is any such feature ? In case if we have , what is the configuration and working mechanism and Limitations in the Product w.r.t to Mobile as most of the technicians are using mobile.

Hi,We recently noticed an issue, whereby Attachments cretaed on the system, end up as a record with no File Path or BLOB data. As a result, the attachment is not useable.  It happens frequently enough to be a concern, but also the majority of Attachments get created without any issue. Its just the occasional one. Any clues as to what may cause this? Thanks,Martin

We are using IFS Cloud 25R1. In the Dynatrace we need  application performance monitoring and infrastructure monitoring. Can Anyone help meThanks in Advance

Hello together, we have the situation when manually changing the service organization and also if we want a service  for a request the access group will not be updated in baseline?  Do you have the same behaviour? ThanksMarc

Hi,Is it possible to mask the data on FSM application, for eg: email : abcedghijkl@gmail.com should be masked and shown as a********@g****.c**. How to implement/configure this in FSM application.

Hi all, I'm looking for some up to date documentation regarding the minimum requirements for using the IFS FSM mobile app (android and iOS).  Someone knows where to find them? Regards,

When trying to request for Appointment Booking page on Work task, I am getting this error Field [PLAN_ID] is mandatory for Scheduling Plan and requires a value. Can anyone guide me where this plan id can be entered? See the below screen shot for reference .Thank you,Rachit 

I am new to IFS and the company I work for, I have been asked to run simulations on data using the Analysis tab in PSO.  Is this the correct way? or is there a better way?These are the steps I am told to follow:1) Pull snapshot from the archive in production2) Loan snapshot into training environment to get the baseline file using Data Viewer3) Using the Analysis tab, download the Group By extracts 4) Change the baseline file for the simulation (ie. change base values)5) Load simulation data into the training environment  using Data Viewer 6) Using the Analysis tab, download the Group By extracts 7) Compare the baseline and simulation Group By extracts manuallyI am having a hard time understanding the changes since all I get is summarized data, I can’t dive into the data and see why things changed since all I get a summaries. So here are some questions I have but can’t seem to get answers too:1) I re-ran the simulation with the same simulation data a few days later, compared it to the o

Hi Experts, I would like to understand, what is the Schedule Value used in tasks (in scheduling tab) related to the FSM–PSO integration?What is the purpose of this value and how it is used within the integration flow? I also want to understand how these values are set up and where the mapping for different schedule values is defined.All values appear as numeric IDs. Are they represent a time duration or simply an id?If it is an id, where is it defined. Also, can these values be customized, or are they hardcoded by default. Best regards,Suvini

Hi Sometimes we are getting only evening slots when customer requested for get appointment. we have Moring, afternoon and evening  appointment templates. for specific request we are sending all the appointment templates.usually  PSO will give 12 * 3 (Moring ,afternoon, evening) but below task it was  fetched only evening slotsI have verified  availability /Skills /shifts of the resources  everything was fine. Half of the resources having  evening shifts compare to Moring and afternoon. but still resource of available in Moring and afternoon too. could please help me out how we can check why PSO gave only evening slots?    Thanks, 

There is a Operation Not Allowed --Failed Transaction .Tried to ignore that transaction.And it was successfully moved to “Ignored Failed Transactions” screen. But, There are many subsequent transactions without any “Error Details”.  (They are related to the same WOrk order/Task).When trying to ignore them , they are not clearing up from Failed transactions screen. Any suggestions you have on how to clear these failed transactions would be appreciated.

I am getting error - Object reference not set to an instance of an object. when executing XML poster1 XML Poster<perform_travel_time><parameters><task_id>78691</task_id></parameters></perform_travel_time> 2- I have created Custom Metadata- Road_distances3- created perform definition - perform_travel_time 4- checked select * from Road_distances→ table exist

Hello everyone,I have the following problem in FSM Mobile: when using the function populateListFromQuery, the list is filtered as expected, but when saving the information, the field does not save the selected value. I imagine that when performing the filtering, it must be somehow setting it as empty. Is there a solution for this?Script:var taskId = getCurrentKeys("task", "task_id");setCurrentKeys("task", "task_id", taskId);var tensao = getDBValue(stringFormat("select com_voltage from task where task_id ='{0}'",taskId));if (tensao >= 4 || tensao <= 9){    var query = "select code_value, description from global_code_table where code_name = 'C_CELESC_LACRE_LOCALIZACAO' and user_def1 ='A'";    populateListFromQuery("c_task_lacres","c_localizacao_do_lacre",query,true);} else if (tensao >= 1 || tensao <= 3){    var query = "select code_value, description from global_code_table where code_name = 'C_CELESC_LACRE_LOCALIZACAO' and user_def1 ='B'";    populateListFromQuery("c_task_la

Hi.We create customers via REST API.After we upgraded from 24R1 to 25R1, and ever since upgrade we have started to get a error: “ORA-20124: Error.NULLVALUE: Field [DefaultInvCurrency] is mandatory for Customer and requires a value.”Is DefaultInvCurrency some new field in IFS (or renamed)?/Andreas

Hi, I want to be able to raise a “fixed price” Request in IFS Cloud. “No matter how much labour or materials are consumed on a Request, customer will only pay “£XXX”. The options I can see are as follows: Create a Request with a Price Rule that contains a Fixed Price Line - is it then possible to amend this Fixed Price amount?  Create a Request Quotation and add a fixed Price Line. Process request from Quotation. This seems slightly lengthier than the above process. If possible I’d like to skip the quotation process all together and simple raise a fixed price job. ThanksTom      

Is there a way to auto approve the time entered by FSE in the tasks? We want it to certain technicians.

I’m working on an IFS FSM application where I’m adding functionality.Task: search for Open task → click the Recall button → show a table popup that shows the technician’s travel time from current location and from home location to the task location (based on latitude/longitude).I created a .NET function that calls the Bing API to calculate these travel times. However, when I try to call the .NET function from the client script, I get errors.Attempts:var calcResult = getDBValues('C_CALCULATE_RECALL_DISTANCES', [currTaskId]);Output: No change is reflected. JavaScript var calculator = new WOMIntegrationPolicies.BusinessPolicies.RecallNAManagerComponent.RecallNAManagerCustBusPolicyMgr(); var calcResult = calculator.CalculateRoadDistancesForRecall(currTaskId.toString()); Show more lines Error: Unimplemented constructor called: WOMIntegrationPolicies.BusinessPolicies.RecallNAManagerComponent.RecallNAManagerCustBusPolicyMgr JavaScript if (currTaskId && currTaskId != '') { var xmlPer

I’m working on an IFS FSM application where I’m adding functionality.Task: search for Open task → click the Recall button → show a table popup that shows the technician’s travel time from current location and from home location to the task location (based on latitude/longitude).I created a .NET function that calls the Bing API to calculate these travel times. However, when I try to call the .NET function from the client script, I get errors.Attempts:var calcResult = getDBValues('C_CALCULATE_RECALL_DISTANCES', [currTaskId]);Output: No change is reflected. JavaScript var calculator = new WOMIntegrationPolicies.BusinessPolicies.RecallNAManagerComponent.RecallNAManagerCustBusPolicyMgr(); var calcResult = calculator.CalculateRoadDistancesForRecall(currTaskId.toString()); Show more lines Error: Unimplemented constructor called: WOMIntegrationPolicies.BusinessPolicies.RecallNAManagerComponent.RecallNAManagerCustBusPolicyMgr JavaScript if (currTaskId && currTaskId != '') { var xmlPer

Hi all,maybe this is a very trivia question. Is it possible to have more than 1 active sessions for the same applicaiton type (e.g.  more than 1 active sessions for webclient)? If it’s possible, where to set it? Thanks in advance for your response. ~Juni

Hi all,anyone has an idea how to setup table relationships for PART_NEED.PLACE_ID_FROM lookup in DebriefPartNeeds. The lookup should show:place.place_idplace.namelocation.locationlocation.description the filter should be:PERSON_PLACE.place_relationship like 'C_ORDER_FROM%' How to setup the connection of PERSON_PLACE to PERSON AND LOCATION? The lookup in PART_NEED.PLACE_ID_FROM should show these 2 places/locations (in the box)  This is the setup I have done.   This PERSON_PLACE and LOCATION relation maybe wrong.  :-)How to setup the correct one? The filter:  Cheers,~Juni  

I have a requirement to insert an Task Event when TASK.PLAN_START_DATE is changed in mobile DebriefOverview screen.   I have tried to achieve it by:Create a custom.old_plan_start_date field.In DebriefOverview Refresh event, I set a client script which will also set this:  // 405789 STARTvar planStartDttm = getControlValue("task", "plan_start_dttm");setControlValue("custom", "old_plan_start_dttm", planStartDttm);// 405789 FINISH In task.plan_start_date, on “Value Changed” event I set a client script which look like this: var taskId = getCurrentKeys("task", "task_id");var oldPlanStartDttm = getControlValue("custom","old_plan_start_dttm");var newPlanStartDttm = getControlValue("task","plan_start_dttm");if (oldPlanStartDttm != newPlanStartDttm){ var eventTaskKey = generatePrimaryKey("task_event"); var eventTaskKey = generateDataTransaction("task_event", "INSERT",""); eventTaskKey = addToDataTransaction(eventTaskKey, "event_sequence", eventTaskKey); eventTaskKey = addToDataTransaction(even

Hello together,  with 24R1/R2… so to say service apis with the possability to update its childs is possible from an external system to ifs cloud. When will this be not only possible with a post but also to retrieve information from cloud to a third party application with a GET? Thank you Marc Ringwelski

Hi All,When requesting for slots getting the response as below: {    "@odata.context": "https://elex-fsm-tst.ifs.cloud/OData/$metadata#Edm.String",    "value": "Error occurred when retrieving Appointment Offers from the PSO Gateway. Please press the \"Get Offers\" button to try again. If this continues to fail, please go to the Schedule Workbench and look at the Events table found within the System tab of the Administration Workspace for more information.\r\n"}Any idea on this.Thanks,Lavanya

Cloud Latest Version In Request/Appointment Booking field SLA start and SLA end date any one can explain about this field works, its not corelating with Request /SLA due date.