Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

2550 Topics

dikapadoukasDo Gooder (Customer)

posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

100% CI/CD coverage for FSM/PSO

Hello everyone,How can we ensure comprehensive CICD (Continuous Integration and Continuous Delivery) coverage for both the codebase and configuration for both FSM & PSO? What strategies and best practices should be implemented to achieve 100% coverage, addressing both code and configuration effectively? Thank you in advance.

2 months ago

AccManisCDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Content based routing for inbound JSON

Hi, I am receiving a JSON payload on an incoming request and so I have created a routing rule with type NONE_XML.I want to route this message based on the attribute values in payload. For example, only if the customer_id = abcd, i would like to handle this message else i am least concerned. Is there a way to define content based routing for this kind of scenario with incoming JSON payload.Any suggestions are much appreciated.

3 months ago

RehaanDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Moving Filters

Hi All, Is it possible to Move PSO Filters from one environment to other? From Dev to Production. Regards,Rehaan

3 months ago

SowmiyaSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM

Hi,Now, we have a new requirement to rent our parts to customers and also need to track the location of the parts in the logistics manager.please can you suggest functional flow?

3 months ago

AnupamaHNSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Disabling certain menu entries in the technician portal

Hi FSM experts,I need to disable the following menu entries in the technician portalBut seems like these entries are not associate with menus but appear independantly. Appreciate if you could let me know how to diable these entries for the technicial portal menu Kind regards,Anupama Nagahawatta

3 months ago

lisa.gilesABSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Customer Order Mobilisation Work Orders

We have a Customer Order which has a Reservation, the Reservation triggers a Mobilisation Work Order to be Generated. We have a few Customer Orders where the reservation serial no needs to be amended but we cannot unreserve the CO due to the Linked Work Order and we are unable to Delete the WO as it is ‘Work Done’ with Time Transactions. How can we remove the WO linked to the CO so we can unreserve and reserve a new serial no?

3 months ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Clientscript looping through Notes on SmartClient

Hi, On the SmartClient, Is there anway to loop through the notes on a Project (same would apply to Request) within a ClientScript? For context, i am writing a validation script fired from the pressing the save button on the SmartClient. I can retrieve the saved notes from the database, but i want to compare them to the notes that are on the screen to see if any have been updated. If i use getControlValue() it just returns the values fron the first note in the list. Secondly, can i create new Tasks and Events from clientscripts on the SmartClient? Thanks

3 months ago

ankit.singhDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Release Notes of IFS FSM6U27

When we expect the Release notes of FSM6U27 available at community > Product Updates.Unfortunately, we as Customer don't have access to IFS SharePoint.

3 months ago

LeeTDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

configuring custom table

I’ve created a custom table (fsm 6.22) with a composite primary key of both team id and pm frequency (e.g., annual vs quarterly).I had defined in custom meta data for the custom table a parent relationship to the team table, along with other views, etc.I added the custom table as a listview on the team screen. I had it displaying the proper team and pm frequency combinations. Unfortunately, the team screen was reverse deployed from prd into DEV where I had my work.I re-added the custom table as a list view item again or tab. Now nothing seems to work. Using FSM utilities I tried to insert into a new team with the following xml in the fsm utitlites poster tool: <update_insv_team_pm_status> <insv_team_pm_status> <team_id>@team_id</team_id> <pm_frequency>@pm_frequency</pm_frequency> <pm_frequency_status>1</pm_frequency_status> <insert /> </insv_team_pm_status> </update_insv_team_pm_status>Th

3 months ago

rodrigocivil18Do Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Populate Dependent dropdowns in fsm fields for user_def

Hello experts,I managed to do what was suggested by the friend in the following post:https://community.ifs.com/implementation-306/how-to-populate-dependent-dropdowns-in-fsm-fields-5568?tid=5568&fid=306I succeeded for FSM core fields. But for user_def fields I couldn't make this relationship.Am I doing something wrong or could it be a bug?Attn,

3 months ago

rodrigocivil18Do Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - Filtered field based on another field

Hello Specialist,In the request table, if you choose a particular contract, I would like the LOV of request_type to show a list of the types of requests that contract can fulfill.What is the best way to filter LOVs?

3 months ago

KAMANUKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Broadcast

Hi Experts,Could you please let us know if PSO can Broadcast to a service bus? Thank you,KM

3 months ago

Thomas WidmoserSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Custom views in Rest API / Odata

Dear all,we just created a custom view and custom metadata in the FSM database and wanted to retrieve the data via rest API / Odata user with postman:c_workload_capacity_person_viewCurrently I receive the following error message when trying to retrieve the data The resource you are looking for has been removed, had its name changed, or is temporarily unavailable We can use other custom views and tables, that had been created some time ago. Which step are we missing to include the new view into the OData service? Regards,Thomas

3 months ago

AmandiDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Best Use Cases for Scheduled Processes and Integration Schedules in FSM

Dear FSM experts, I am seeking documentation that outlines the best use cases regarding when to use scheduled processes and integration schedules in FSM. If anyone has access to such documentation or any ideas, please share them with me. Thank you. Thanks & Best Regards,Amandi Soysa

3 months ago

drooijSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hide/Show field in side panel of Tab

Hi All,Is it possible, based on a criteria of a other field, to hide/show a field in the side panel of a Tab?I tried with setControlVisibility, setTabItemVisibility, setRowControlVisibility.

3 months ago

Isora DolageDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Integration Schedule Types

Dear FSM experts,I’m seeking out documentation that explains the type of schedules displayed in the Integration Scheduling Wizard.Process File Process I-Table Process Explicit Transaction Process Attachment Process External Datasource Process HTTP Request Process (S)FTP Upload Process (S)FTP Download While the FSM Connect Guide explains the setup procedure for each type, it doesn’t mention information on when to use each type and the best scenarios for their application. Your insights and responses would be greatly appreciated.Thank you and best regards,Isora Dolage

3 months ago

JuniSihombingHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Server TimeOut during importing Mobile Design

While importing mobile design often times I get server timeout error:“The server has not responded in the past minute. Click OK and verify that the operation has completed. If this message reappears, contact your administrator.” The xml file only has 2 designs. Is there any way to avoid the timeout?

3 months ago

ajayifsDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Smart Client - Load FSM dropdown using Client Script.

We have a business requirement to filter the list in one of the combo box/dropdown in FSM screen based on the user's access group.Currently, the this dropdown field display value without filtering through configured lookup in metadata.Is it possible to filter this list based on Client Script. For example, we get data to be shown inside dorpodown in the client script, lopp through the values and add them to the dropdown list.

3 months ago

PLaborDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Exclude single Work Assignment from Scheduling

We are aware how to utilize the “Exclude from Scheduling” checkbox at the Work Task level to prevent the entire work task from being sent to PSO. However we have a need to exclude only specific work assignments from scheduling, while other work assignments on the same work task get sent to PSO. Is this possible?

3 months ago

rfedorchukSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

ORA-00904: "DBMS_SERVICE_PRVT"."GET_TOPOLOGY": invalid identifier

Hi,has anyone seen this before?ORA-00904: "DBMS_SERVICE_PRVT"."GET_TOPOLOGY": invalid identifier Not even sure what page if any is being called. Thanks,Rob

3 months ago

buddhimaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Message: A102 in FSM server logs

Hi experts, What does “Message: A102:” in FSM server logs refer to?E.g.Message: A102: tokenId=yTfMrcddj7BIOTOHWgLalcTO47z/+r6AhHOGviMEpR5olnKn0iLtWaKIkttseJZCxcr0l5GgHIElYhWdP2QhxWX0Giw/JtbqpkqqEBJFXKOl5ujgd0wGA2vtROEchDVH, clientId=localhost, sessionId=w5/AWjYF5w0oMrZ+oIIsS0qB2zxvNkyihjq/8Vg3gohRAGIEh/rgp8fBeFN2Hf/GKl+bznlwmBvG2Q1FFCvg5A==f4+rP3Hg3YzcyEtxtEvETw==g3YW/QTPxrpcEtJ4CMAomQ==, tenantName= Cheers,Buddhima

3 months ago

YAkhilDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Team Tasks

Hi Community,In FSM 6, Team members should be able to see all the tasks assigned to only their TEAM on the mobile even if the tasks are in “OPEN” status too. So that any member whenever they are free could assign to themselves and start working on task. How can we do this?Thanks in advance for your help!!

3 months ago

rfedorchukSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Optimize Certificates - Permission Needed?

Hi,What permission is required to be able to press the Optimize button in Certificates?The user has Supervisor rights. Thanks - Rob

3 months ago

KAMANUKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO RESTfulGateway - Post Activities to API

Hi Experts,We need to use a POST API to post Activities into PSO via API calls. Could you please advise on how to do this?Please see the API documentation below highlighting the issue, there is only a GET API associated to PSO ACTIVITIES.Please advise. Thank you,KM

3 months ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Smart Client, locking fields upon status

Hi, What would be the best way of selectively locking fields on a screen on the SmartClient? I am trying to disable certain fields on the project screen depending on the project status. This script below almost works, but diesnt lock the Notes tab records. Is there a better way of doing this? essentially, if the project is approved, the details cant be updated by everyone, only certain people (who use a different project screen).We cant use the app param ‘FREEZE_PROJECT_APPROVAL_STATUS’ as some people will be allowed to update but not others. The ones that it will be disabled for still need to be able to update the proect for any other status. var lockFields=false;var projectApprovalStatus = getControlValue("project","approval_status");if(projectApprovalStatus=="APPROVED"){ lockFields=true;} if(lockFields){setControlEnabled("project","project_title",false);setControlEnabled("project","place_id",false);setControlEnabled("project_text","text_id",false);setControlEnabled("project_

3 months ago

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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

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