Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi experts,I’m noticing a difference in the number of Place records when testing the baseline Place sync rule. When I run the Place sync rule XML through the XML Poster for a technician, it returns more records than what actually ends up in the Place table of the mobile database after initialization.Could it be that other sync rules are removing some of the records fetched by the Place sync rule? Or are there any baseline-level filters applied by the FSM framework during the initialization process?Has anyone come across this before?Appreciate any insights. Thanks! :) 

ERRINV: Instance of entity JT_TASK_CLOCKING with primary key [-54.0] not found in database. Some issues have been identified in CLOCK-OUT. When I checked the Time report in the Work order, 'Work Time' was not captured for this user since a failed transaction was logged. Please advise. Can anyone help me troubleshoot this issue?

EMBEDDED WEB PAGES IN WEB CLIENT using iframe was introduced in Patch 5 of FSM update 6. However this MetrixBrowser implementation on the Webclient is not consistent with the behavior from the smart client.In smart client the iframe url is able to resolve the substitution variable however the webclient is unable to do it. See example belowEx using the URL -> https://www.google.com/webhp?igu=1&q={{address.geocode_lat}}&output=svembed on the address screen we see that the webclient is unable to resolve the substitution variable {{address.geocode_lat}} like the smart client Smart client – The URL is able to substitute {{address.geocode_lat}} with the value of address.latitude which is 43.0333862305

Hello Community,We are currently working with IFS Cloud 24R2 and are trying to configure a navigation URL for a lobby element. Specifically, we would like to pass multiple values (an array of values) to a page parameter.Our current use case involves navigating to the following URL:page/SvcschScheduledWorkTasks/List?$filter= startswith(tolower(ResourceId),$[Employee ID])This works fine when passing a single value for the Employee ID parameter. However, we need to pass multiple values (an array of Employee IDs) and are looking for a way to achieve this within the navigation URL.Is there a supported way in IFS Cloud to pass multiple values for the same parameter in such scenarios? Any guidance or best practices would be greatly appreciated.Thank you in advance!

Hello,Within the installation guide for PSO 6.15 using the “Deploying an Azure service using the IFS PSO Installer” method, is it possible to use an existing “Azure SQL managed instance” instead of an “Azure SQL Database”.  Our company only supports the use of  SQL managed instance.thanks

Hi everyone In service  management, when shipping the same maintenance parts to different customers, we want to make the movement of the shipping personnel more efficient by consolidating multiple shipping instructions for multiple customers into a single shipping instruction. For example, regardless of whether it is for customers A, B, or C, one shipping personnel will dispatch 8 of 'Maintenance Part 001', and then sort them later into 3 for customer A, 2 for customer B, and 3 for customer C.Is there any solution to create a single shipping instruction (8)for customers A, B, or C? 

Are other MWM users having issues with the Control Click or Shift Click function? I wanted to verify it was a common issue before submitting a Defect. The function is spotty at best.

Hiin the Appointement booking screen, I see the Slots only in the top of the screen.It seems that the main part of the screen is not used Why we don’t use the whole screen to display the slots ?Thanks and Regardsanthony

It is currently not possible for co-requisite activity groups to be shared by a bucket resource and an individual resource.This would be a useful addition for customers who wish to utilise 3rd party resources for 2 person jobs.Can this be added to a future release of PSO?

Hello Everyone, While trying to run odata api in postman i am getting this error {    "Message": "The node count limit of '100' has been exceeded. To increase the limit, set the 'MaxNodeCount' property on EnableQueryAttribute or ODataValidationSettings."}May i please know where do i increase the value I tried in changing App params IFS_MAX_ROWS_ODATA but still getting same error Is there any other place to increase the value to more than 100? Shaik

Hi allWe are looking for a solution within IFS to plan and schedule our crew resources in the vessels. I know the dispatch console in IFS has this planning capability. However, we are looking for something more related to marine certificate availability / validity. Has anyone developed something similar in IFS? I would appreciate very much your suggestions. In my previous organization we used a tool called On-board Tracker [OBT] but the requirement is to find something within IFS.Thanks,Asela

Hi,I’ve gone through all the documentation supplied with the latest PSO version and there is only a few lines on Travels With and nothing that explains how it should be used. Does anyone have anything detailed on using this function? Does anyone currently use this within PSO please? 

Any Idea how we can use IFS developer studio and Aurena for IFS cloud, any documentation for setting it up?

Hi all,We’re encountering an error when trying to use the "Transfer to Mobile" functionality for a service task. The system throws the following message:  ORA-20110: Not allowed to assign to resource <resource_id> which is not Used in Service However, I’ve verified that: Resource  is marked as "Used in Service" The resource is active Mobile configuration for the user appears to be set up correctly Could anyone help me understand what might be triggering this error?

Hello, Our customer has following scenario:Some technicians have different regular duties (e.g. office work) during their normal day, and they should be seen as absent in PSO. In this case, the easiest way to build this in the system would be to create miscellaneous resource allocations as recurring. For example, technician X is absent each Monday morning from 8 to 12.Does anyone know if this will be available in the near future?Thank you very much. Best regards,Iulia 

Hi,I am finding when trying to rollback a schedule it can fail. In the example below I am trying to get 29th Apr (yesterday), but the Schedule Time comes up for May last year.  I am finding sometimes the roll back works fine. In other times I shows me a date from a year ago, but the data in PSO for the plans are as if they’re live. Any ideas on this, or what to looks at in the events? Ady

Hi everyone,I'm working with the perform_hierarchy_select endpoint in the FSM OData API and trying to limit the number of records returned. This is the code I’m trying to use: {  "parameters": {    "query": {      "hierarchy_select": {        "attrs": {          "attr": [            "task.task_id",            "task.task_status"          ]        },        "primary_table": "task",        "from": {          "table": ["task"]        },        "max_rows": 15      }    }  }} 

1.What is FSM's future update plan? Is FSM6Update32 the latest version?2.What is FSM's latest version's prerequisite OS, SQL and software and frameworks to hand, as well a server specs? 3.What is the latest information about FSM lifecycle? 

Is there a way to tell what action corresponds to the ID listed in PSO? I am trying to find out what ID 715137 is. 

Hello everyone,Our customer would like to carry out vacation, sick leave and tour simulations based on historical data.We have tried to upload the data to WISE using a CSV file. However, no activities are displayed on the map.If we select the option “Use from existing Schedule”, the activities appear as expected.However, since we want to use historical data to simulate a scenario for a whole year in advance, this option is not suitable for us.We have checked the coordinates and they are correct. Does the Activity_Type have to be defined in PSO beforehand or something else?  Does anyone have any idea why this might be the case? Thank you!

What type of visual studio version required/compatible for IFS developer studio (community version is fine or we need enterprise license type?) 

Hi,Is there a way to create Return materials (RMA) to return issued parts from MWO?This is for a company doing delivery services using request management and how to return the parts if there is a defect or customer refuse the parts ex: delivered 3 parts, but need only 1.  

Hello experts,We are working with a customer with a multicompany environment. For instance, this customer has setup Company A, Company B and Company C in IFS Cloud 24R2.Is it possible to enable company A to perform service work while Company B holds the service contract?At this point we are interested in potential approach considering we are talking about allocating a WO to Company A while the Service Contract is hold by Company B.Many thanks for you help.Miguel NB: changing the Forum

Hi all,For 1 of my customers we are planning to have 2 contractors to work on "Delivery” or "Installation” Request Work Tasks. Also in combination with PSO to schedule.Basically we want 1 of them to use the MWO Service App so that work get's assigned and work will be reported via a mobile device. So what I was planning is to have 1 unnamed person and 1 bucket resource. The unnamed person should get the assignment on his mobile device while the bucket resource is not expected to accept or report work.It turns out that my example scenario doesn't work because I am getting this error message:"Person '1000' is not connected to a valid Mobile User.”I can also not set the Bucket Resource as Mobile user. Which makes sense because it is not a real person but more a capacity placeholder. But then I

Hi everyone, I have a situation, where there has been registered absence in the IEE Client - this absence is then showing as expected in PSO as a Private Activity.However, when changing the status on the absence in the Client to “Cancelled”, this status change is not reflected in PSO. In the Client, is can be seen that it’s in status “Cancelled” and nothing is showing on the Time Card Absence is working as intended, but not when it is cancelled. PSO: 6.11.0.21IEE: IFS10 UPD5