Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

SDNSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Issue with Isochrones Functionality: Circle Not Updating with HTM Method

Hi,I am setting all the parameters for the isochrones, but when I try to use the functionality, I always get the circle in this image. Pending isochrones 0/1 changes to 1/1 for a few seconds, but does not change the circle.The travel calculation method is ‘HTM’, but in Event I see this message: What can I do to get the expected result?

232

3 months ago

ERCPRATIKDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Scheduling exception

Hi Team, We have one Workorder and under that Workorder we have 3 different tasks and the Workorder status is waiting Internal and status change reason is ‘Dispatcher Action Required’ .So, in this condition associated tasks(Linked tasks) will be visible in PSO or not ?

211

3 months ago

vbnk91Do Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

In IFS cloud, how can I see the availabilty/ capacity of the technicians in one page? In the Resource availability I can see for Individual engineers, how can I see for all?

I need to see the capacity for all the engineers in the system. I explored the resource availability page and I can see that I can get the capacity for individual engineers. Is there a page from where I can get the capacity/ availability for all the engineers in one go in IFS cloud?

161

3 months ago

SDNSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Travel details in PSO: nothing appears

Hello, Is it correct that nothing appears if I click on ‘Travel Details’? Is there some parameter to be set?In addition: Using Google Maps distance between activity is: I’m using HTM, but I think something is wrong. Could someone Help Me?

191

3 months ago

SDNSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

photos/images of resources in the dispatch console

In the previous version of IFS cloud (23R1 for sure), there was the possibility to add a picture to resource icon on dispatch console, under the person page. I can see only the fist letter of name and surname. (T0)Do you have any suggestions?

391

3 months ago

SDNSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Incorrect activity commitment and Broken Activity Link

Hi, For some resources I have a shift build up like this: (es: 27 in pic)1. 00:00 - 07:00 Manual only2. 07:00 - 15:30 3. 15:30 - 00:00 Manual onlyI have a situation like this.1 task: 3 demand linesWhen I click on Assign from IFS Cloud or Commit from PSO: As you can see: the link is broken, but also it doesn’t respect the allocation start came from IFS CLOUD.After a while, also the Ass n=3 in Cloud will be update with the allocation start came from PSO: 00:17 How can the commit be done properly? (All tasks are committed at the same time, according to the PSO suggestion). Thanks!

3 months ago

ssaboSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Setting up Server Side Printing

How do we configure server side printing of reports in a stock environment? We have a Domain user, The network Printer is connected to the Server running the FSM application

3 months ago

Narsing RaoDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Server log Exception "datatable could not be found for table".

Dears, We have noticed below exception from Application server log.Timestamp: 2024-09-05T12:30:46.8517151+03:00Message: A datatable could not be found for table task_ext in namespace Metrix.BusinessEntities. A datatable was created automatically based on the metadata records.Machine: SCDVWFSM04App Domain: /LM/W3SVC/1/ROOT/FSMQA2-1-133700022188453582ProcessId: 9404Process Name: w3wpThread Name: Can anyone brief about this as this exception is noticed frequently in server log on multiple tables.Please let us know there is solution to overcome this exception. Thanks & Regards,Narsing

455

3 months ago

aishwaryaSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Attachment value is inserting as -ve integer value

Hi Team,I’m using the Attachment functionality in mobile to capture attachments for ESCALATION table. From the IN_CORRECTIVE _MAINT designer screen by using the Attachment icon of damage photograph field(user_def13), i am saving the data.After choosing an attachment and while the record is saved, the damage photo.user_def13 field stores a negative integer value such as -1, -2, etc., in the DB instead of the Attachment ID. Is there any step to be configured to capture the Attachment ID apart from the above? Kindly advice. please find the reference below Thank you in advance

130

3 months ago

Narsing RaoDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

THREESIXTY_RAM_LOAD_HISTORY Table.

Dears, Any idea on this THREESIXTY_RAM_LOAD_HISTORY table structure and data inside this table.This table contains huge records, and we need to delete the records.let us know the impact on both FSM and PSO after records deleted. Thanks,Narsing

221

3 months ago

TDCMOHAMMEDDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

how to decrypt the downloaded resource ARP file?

while exporting the resources data, it is getting downloaded in arp format(screenshot below) and when we are opening this arp file, it is not showing in readable form in notepad. Please let me know how to view the data inside the downloaded resource arp file in readable form. PSO version 6.11.0.11

220

3 months ago

SDNSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Duration of activities in the committed (assigned) state lasts only a few seconds.

Hi, I’m trying to assign manually a suggestion from PSO. But few second later:The only way to remain in the assigned state is to ‘accept’ the task immediately.This is very weird, it should not work that way.Can anyone help me find a way to solve this problem?

440

3 months ago

ShamikDattaSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

access group in shipment and receiving screen in FSM Smart client

Hi Team, Can anyone tell me the easiest way for setting up access group for Shipment and Receiving screen in FSM smartclient apart from reserving a user Def field and populating the access group value.

443

3 months ago

AccCatOliDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6.8 - XML Maps - Delay for outgoing messages.

Hello,Does anyone know if it is possible to add a delay of x milliseconds to an outgoing message?Thanks,Cátia Oliveira

311

3 months ago

rajdeep.mahatoDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Travel from travel to in PSO

Value of Travel from and travel to data is not flowing from FSM to PSO

131

3 months ago

DurgaDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

resource preference issue with dataset in pso

Hi All,I am facing an issue with resource preference data in PSO dataset . we have one dataset in FSM and mapped only one team under this dataset in team table. while loading dataset from FSM to PSO getting error in events like bulk resource insertion failed ,To check this issue verified audit file and identified unnecessary resource preferences added in the loaded dataset irrespective of team associated to the dataset. I was not able to identify why other team resources preferences were loading in this dataset which are not belongs to dataset team.Could you pleas help me to stop sending unnecessary resource preference to the dataset. Thanks,Durga

351

3 months ago

mpolkeDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Add / Edit / Delete Shifts in existing Rota by using XML Upload

Hi,Is there any example for Adding / Editing and Deleting Shifts inside an existing ROTA with the ROTA XML Upload Function inside the PSO Ressource Planner?Kind Regards,Michael

322

3 months ago

AmandiDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Custom Screen Not Working in FSM Web Client After Update from 6u7 to 6u25

Dear FSM experts, One of our customers is currently experiencing the following issue, and I would appreciate your assistance.We created a custom screen for the web client and tested it with version 6u7 before updating it to version 6u25. It worked correctly as expected. Recently, they updated the FSM environment from version 6u7 to 6u25. Since the update, they have identified that the custom screen is not functioning properly. Custom Screen Error Client Script for Web Client var sellerPlaceID = getControlValue('sp_coo_data','seller_place_id');var purchaserPlaceID = getControlValue('sp_coo_data','purchaser_place_id');var sellerPlaceIDFromDB = getDBValue('C_GET_PLACE_ID',sellerPlaceID);var purchaserPlaceIDFromDB = getDBValue('C_GET_PLACE_ID',purchaserPlaceID);var whos_place;var status;if(isNullOrEmptyString(sellerPlaceIDFromDB) && whos_place != "CUST" && status != "A"){ alert("Please enter valid Seller Place ID"); return false;}if(isNullOrEmptyString(purchaserPl

654

3 months ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

BATCH_DELTA sync rule not syncing

Hi All, Just noticied that our sync_rules that are ACTIVE and set to BATCH_DELTA are not automatically syncing at the set interval (24 hours), even though the table data has changed. Any ideas, why this would be? Thanks

372

3 months ago

SDNSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Shift Discrepancies in IFS Cloud and Dispatch Console

HI, I have created some shifts in the following way:Each Shift is divided into 3 parts:1. 00:00 - 07:00 Manual only2. 07:00 - 15:30 Overtime (0.5)3. 15:30 - 00:00 Manual onlyHowever, what I see in the Dispatch Console is not consistent with what I created in Ifs Cloud. There is an overtime in DC even when not required.In addition there is a difference between PSO and Dispatch Console. In PSO overtime is entered correctly, however I can't see a shift (15:30-00:00), even though this information is received correctly by PSO. Any idea why and how I can fix this? IFS Cloud VS PSOShift of 1st row in PSODetail of Shift in IFS Cloud

100

3 months ago

Deepali JainDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Unable to launch default email app in mobile

We are encountering an issue with the launchEmailApp() function in our mobile client script. On MDM-managed devices, the function displays an error message: “No email client installed.” However, it works correctly on unmanaged devices. Current Behavior:The function works on unmanaged devices but fails on MDM-managed devices, displaying the error message.Additional Information:We are using Intune MDM. The native Apple Mail app is not managed by our company portal. The restriction “Block viewing corporate documents in unmanaged apps: Yes” causes the error. The IFS App currently only tries to use the Apple Mail app, which is not managed.Summary:Mail app launches on unmanaged iOS devices. Mail app doesn’t launch on managed iOS devices.Analysis by MDM Team:The native Apple Mail app is not managed by the company portal. The restriction “Block viewing corporate documents in unmanaged apps: Yes” causes the error. We request a change in the IFS App to use the default email app specified in iOS

343

3 months ago

SDNSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Share with Corequisite: unallocated task vs allocated task

Hi, I hope someone can help me. I am trying to better understand the ‘Share with Corequisite’ functionality when I have more than one planned quantity in the work activity requests tab. At the moment in the requisitions I am only using skills, no certificates, no competencies. I am analysing two activities:112: request for 2 resources - allocated 113: request for 3 resources -unallocatedThe competences match correctly, in my opinion. The following pictures show how the task is structured and how the PSO analyses it.For task 113, the explanation is ‘Missing conditional competences’.Message: Task 301 required shared competences with co-requisites that cannot be found: SKL-‘skills name changed by attempt’.Can anyone help me? I have 3 resources with the following competences: Res Skills Dispatch Console Task 112 - demands tabtask 112 compare Task 113 - demands tabtask 113 - compare

323

3 months ago

MWAMAITTEAMSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Repair Board - A Couple of Questions

We user Repair Centre in FSM U27 and I have had a look at the Repair Board screen to establish if it is of interest to us. At first glance, functionality looks quite basic so I just want to confirm I have not missed anything. My observations are that;Tasks are static on the Repair Board. They do not lengthen in time if a repair tech is delayed on a particular tasks. Nor do subsequent, yet to be started tasks move with the timeline if the current, in progress task is delayed. The Repair Board cannot handle tasks straddling two days. In our example we work a 09:00 to 17:00 shift only. If a two hour task starts at 16:00, the Repair Board will expect its completion at 18:00 when it should in fact be 10:00 the following day. Completed tasks disappear from the Repair Board meaning supervisors lose the visual display of all tasks completed during the shift. It is not possible to scroll to the previous days Repair Board date to drag and drop any yet to be started tasks to current day. The only

202

3 months ago

csandersSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Never reprice certain line codes?

Hello,We have an issue where some line codes are getting re-priced to $0 when a contract is selected on a request. Is there a way to prevent this?For example, we have a freight line code that is added to the request via an integration when parts ship. If someone later selects a contract to use on the request the freight line will be set to $0. This creates a big inconvenience. If we even catch this, we will have to go lookup the shipping cost in another system.We are using FSM 6.5 (Smart Client)Thanks,

182

3 months ago

mihiran.pSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Missing Activity in PSO

I've set up the PSO Environment and integrated it with FSM. When I send the dataset, it goes to the PSO and shows up in the event logs and Scheduling Dataset. However, in the event logs, there are no errors. But when I check the resource and activity, it appears empty. I've checked the audit LOAD file, and in that file, the resources are shown.any idea why those resources are not appearing in the resource section?@tomgreenwood

512

4 months ago

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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

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