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Dear FMS experts.

I have a commitment notification (email) via a Business Rule (BR) that is sent as Request have ETA in jeopardy. The existing BR updates the Request Events and add a Event Type “Sent Email” that triggers and email that is hardcoded to one individual email address.

The new requirement is to send the email to different recipients, such as engineers and manager

/1] I am struggling to find how the Event Type “Sent Email” is linked to a singular email address

f2] can I modify the XML message to include a parameters that look at engineer and manager?

Please see the BR in the next screenshot and XML_message code

 

 

Hi ​@MIGDNA,

you can create a Notification BR for that, on REQUEST_EVENT after “SENT EMAIL” event is inserted.

 

Hope it can enlighten you.

 

Best regards,

~Juni

​@MIGDNA 

You shared the BR that created the event. 

What BR is triggering the notification?

You could either create a new BR as suggested by ​@JuniSihombing  or modify the existing one.

Usually, we would use ‘Distribution List’ to specify a list of email recipients.

Cheers!

Hi ​@JuniSihombing & ​@Shneor Cheshin ,

Please see screenshot below. I found the second related BR. This BR did not have the correct prefix in the environment.

Could you please give some pointers in how to send a email to the Owner of the Request (first screenshot above) ? this field is of course dynamic. Different FSM user will be allocated to the Owner field in the request.

Many thanks

Miguel

 

Hi ​@MIGDNA, 

this post might be able to give the enlightenment.

5 Ways to get the Most out of FSM Notifications | IFS Community

 

Cheers,

~Juni

​@MIGDNA 

​@JuniSihombing gave a great reference.

Let us know if it works for you.

Cheers!

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