Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi ,Prevailing wage can be enabled for a work order through the job rate management tab in prepare work order window. However, this is not available in Request Detail page. Does anyone have an idea on how job rate management can be integrated with Request labor rates. Thanks,Nethmini

 Hi All, I am generating Wo’s from my Service Contract through PM actions. But I noticed that trhe field ‘Contract Id’, ‘Line No’ and ‘Customer No’ are not defined when creating the WO from that Service Contract. That strikes me as odd since that info is easily obtained. Adding the info after creatin is also not possible - IFS will give an error that the Contract ID cannot be edited for WO generated from PM actions. So somewhere in the background, IFS knows the WO was generated from a PM Action/Service Contract ID - but it does not provide the info. Is this a bug of an inconsistency from the application? It seems very strange and I can’t think of any good reason why this info should be missing. Best RegardsRoel  Background info:Create Contract ID ‘3’Create PM plan for preventive maintenance for contract ID and generate WO ‘12’ from PM plan Check WO 12 - notice that Customer No, Contract ID and Line No are empty   

Hi,  Unlike PM Actions in FSM when a Request is generated from an Recurring Service Program it is created into Status Released automatically.Below I’ve created 4 scopes from an Recurring Service Program (Object Based). As you can see these Requests and Scopes have automatically been Released. I do not want this to be the case I’d like to keep them in “New” status for them to be reviewed by a Scheduler (just like PM Actions). Is it possible to configure this behaviour (within the application) without a customisation?   

Dear all,What shall I do do get the resource names from IFS-Cloud visible in PSO? In some cases, the names appear, in other cases not. Which configuration is necessary in IFS? What do I have to configure? 

I am a beginner with PSO.I would like to implement data integration from FSM to PSO.Currently, we are able to generate requests from FSM and dispatch technicians (FSM resources) in PSO (the status becomes “Assigned”). However, resource information and various master data have not been integrated into PSO, which is causing issues.I assume that unless data integration from FSM to PSO is properly configured, master data will not be synchronized.I would like to ask for your advice on the following two points: If there are any concrete procedures or operation manuals on how to integrate the master data registered in FSM (such as resources, skills, SLA, etc.) into PSO, could you please share them? I would also appreciate it if you could explain how to transfer data from PSO to MWO. We are able to transfer data from FSM to Mobile, but we do not know how to transfer data from PSO to Mobile.Thank you very much for your support.

I have a customer scenario involving PSO where they need to schedule jobs that run continuously for several days—some even lasting more than two months. Each job requires only one resource, but it must operate 24/7. Currently, they assign two resources per job: one works a 12‑hour day shift, and the other works a 12‑hour night shift.For the initial assignment, they want PSO to select the resource who is geographically closest to the activity. After being assigned, the resource will remain on the project site until the job is completed.Do you have any ideas on how we could configure this scenario within PSO? ​@Alexander Heinze ​@anmise ​@Paul Smith 

Is there any way in a config file to define the photo upload directory in Workbook?Product Version: MWM 7.2.2SP3_PR3

Is there a way to identify which Resource Group pool a specific Work Task is assigned to?We’re able to see which Work Tasks have been transferred to a pool via the Transferred Work Task/Assignments screen, but it doesn’t indicate which specific pool the Work Task was sent to. Since we have multiple pools set up based on Resource Groups for each site, this makes it difficult to determine where a task currently resides.We’ve reviewed several screens but haven’t been able to find this information. Is there a location in the system where this can be viewed?

I have a customer scenario involving PSO where they need to schedule jobs that run continuously for several days—some even lasting more than two months. Each job requires only one resource, but it must operate 24/7. Currently, they assign two resources per job: one works a 12‑hour day shift, and the other works a 12‑hour night shift.For the initial assignment, they want PSO to select the resource who is geographically closest to the activity. After being assigned, the resource will remain on the project site until the job is completed.Do you have any ideas on how we could configure this scenario within PSO? ​@Alexander Heinze ​@anmise ​@Paul Smith 

Hi All,having issues getting a cluster setup for HA.  i managed to get microk8s deployed on all 3 nodes and then joined into a cluster. The issue comes on installing ifs-ingress, 2 of the nodes can’t seem to start the proxy-injector and destination pods PS E:\svt\ifsroot> kubectl get pods -n ifs-ingressNAME                                     READY   STATUS             RESTARTS          AGEingress-ingress-nginx-controller-24rfd   1/1     Running            0                 141mingress-ingress-nginx-controller-q97k9   1/1     Running            0                 141mingress-ingress-nginx-controller-rt42d   1/1     Running            0                 141mlinkerd-destination-8799fff4b-55kpb      4/4     Running            0                 141mlinkerd-destination-8799fff4b-5rkqb      0/4     CrashLoopBackOff   139 (2m39s ago)   141mlinkerd-destination-8799fff4b-hrxfv      0/4     CrashLoopBackOff   138 (2m19s ago)   141mlinkerd-identity-5fc98769b4-cx88m        2/2     Running        

I have just created two requests in IFS-Cloud, the first one via API, the second one via screen.Both requests are identencial (besides of the starting time).Both requests are scheduled in future (07.03.2026). Both requests in the future raise the same execptions (they are marked as green)Why is the exception type raised: “Planned activity in Jeopardy” with more then 17.000 minutes? What das the exception type “Externally violated constraints” mean? How can I fix them? What do I have to insert where to get rid of these exceptions?Please give me some hints.

 When I attempt to complete the work after clocking in and clocking out, I’m getting a message “Resource Not Found”  The request bundle task is allocated to resource 4230. Any help would be appreciated. Thank you,Ed

Hi All, we are trying to find an automatic way to handle tasks/steps for multiple objects.Some info taken from Community threads. It is possible to automatically generate PM actions for multiple objects via PM Programs.. PM Program will create 1 PM Action for each object with same tasks and steps; from this to create only 1 work order I will need to go in each PM Action created, flag 1 by 1 “merge” feature and it will create 1 WO with 1 Task per Object...is it correct? If it is so we still need to perform manual steps each time PM actions will be created and then this solution will not be fully automatic. We can duplicate worksteps for each object we would like to apply maintenance activities but there is not way to automatically add all the objects desidered (unless you’ll perform a migration job each time). If my assumptions are correct, is it possible there is no way to handle multiple objects activity in IFS in a totally automated way? Or at list perform just a flag (as it is in PM

Hi,I need to set a column value and save changes where the field is not present in UI. I tried using setControlValue, but it is not updating the field. How can we perform setvalue for a field using client script where the field is not present in UI but in the backend.

Hi everyone,We are experiencing an issue in the TST environment when using the Appointment Booking API standard APIs from FSM.When we send an Appointment Booking request in TST, we receive the following error response {    "@odata.context": "https://iberdrola-fsm-tst.ifs.cloud/OData/$metadata#Edm.String",    "value": "Object reference not set to an instance of an object.\r\n"}We tested the same request in the DEV environment and this is working correctly, the issue could not be reproduced.

HiWe are using IFS FSM 6.27, I want to check the executed processes by users , something like background process of IFS 10 or cloud version.

Hi there IFS community!We want to manage both internal cost and potential sales price based on Time Type — without splitting the resource group? For example, electricians working during daytime cost the business $100/hour, but if they work at night, they cost $180/hour — all within the same resource group, but using different report code or Time Type? Is it possible to configure this in IFS Cloud without needing separate inventory parts or resource groups — just by using Time Type  and internal price configuration?  Thanks in advance!  

Hi ,I have created new committ  rule with rule type ”Commit overtask type”   our expectation is PSO should commit tasks based on  task types .but its not working for me could you please suggest.  Step:1 I have added  task types steps2: Created  2 commit rules and mapped with task types individually(ss1)Step:3 Created rule collection and mapped 2 rules under one rule collection. time horizon will be the difference  one is 4r and another one is 1hrStep:4  Mapped rule collection to a resources.Step4: mapped same rule collection at resource level  Thanks,Durga

Since changing to 24R2 and SU14-19  any work tasks that have previously had an incompleted work assignment are not closing on completion of the final assignment. The MWO user closes the task and there is no further work to be completed, however the work task retains all the closing information but NOT the actual finish date and the task remains at work started. This is due to the time to completion field having a value on the Incompleted assignment. Prior to the update, no value was stored here and work tasks changed to Work Done automatically. IFS thinks there is still outstanding time on the task.It now requires manual intervention to close these tasks down.Is there a way to stop the time to completion field being populated? The engineer cannot set this to zero on MWO and I cant find a way to delete the time to completion field in the Assignment.We do not use the direct allocations method to send work to device. Assign work or PSO scheduling.Any advice on how we can work around this

25R1 - Service ManagementLooking for some ideas on how to mass broadcast notifications to field operators using MwO.Example : Flooded area - do not go near this 

In 25R1, when we define the Service Notes in Request the same is not flowing to Request Work Tasks. can any one know about this ?

Hi,How can i get this screen configure basically i can see it open seperately into new screen.. i want to configure like below, so it should open inside cloud itself. Regards,Etmshiy

Hi, currently we have Task Notes being copied up to Request Notes as a ‘Task History’ line code note, what mechanism or process controls this? i cant see a Business Rule or App Parameter that controls this behaviour.  I need to add extra data to it (Original Text Block code used for eg). I could recreate this with a new Business Rule, but would need to turn the existing functionality off.  Is this possible at all?Thanks

 Hi all,Within the Edit Address work task, I’m able to define a task end location.We are using manual allocation.However, it’s not clear to me how this end‑location information is passed to MWO or the Dispatch Console (given that we’re not using PSO). Specifically, I’m trying to understand how the technician is informed not only of the initial task location, but also of the final destination.Essentially, it works like defining a route segment with a start and end point, but without using a linear asset.Could someone please provide some guidance on how this is intended to work?Thank you 

I am looking to create a business rule that performs an action at a 2x specific time of day, every day. For example at 8am and 8pm every single day.  Im assuming ill be using the ‘perform_send_to_monitor’ XML Business Rule, however the only implementations i currently have of this, trigger events at either a specific Time/Date value, or in x minutes or hours.  The specific Time/Date value would work once, but i need to to be a reoccuring event. Any ideas how i would need to achieve this? Also, the FSM documentation n the relevant section refers to ‘Perform Message’ report. Where do i find this report? ThanksMartinF