Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi ,I have created new committ  rule with rule type ”Commit overtask type”   our expectation is PSO should commit tasks based on  task types .but its not working for me could you please suggest.  Step:1 I have added  task types steps2: Created  2 commit rules and mapped with task types individually(ss1)Step:3 Created rule collection and mapped 2 rules under one rule collection. time horizon will be the difference  one is 4r and another one is 1hrStep:4  Mapped rule collection to a resources.Step4: mapped same rule collection at resource level  Thanks,Durga

Since changing to 24R2 and SU14-19  any work tasks that have previously had an incompleted work assignment are not closing on completion of the final assignment. The MWO user closes the task and there is no further work to be completed, however the work task retains all the closing information but NOT the actual finish date and the task remains at work started. This is due to the time to completion field having a value on the Incompleted assignment. Prior to the update, no value was stored here and work tasks changed to Work Done automatically. IFS thinks there is still outstanding time on the task.It now requires manual intervention to close these tasks down.Is there a way to stop the time to completion field being populated? The engineer cannot set this to zero on MWO and I cant find a way to delete the time to completion field in the Assignment.We do not use the direct allocations method to send work to device. Assign work or PSO scheduling.Any advice on how we can work around this

25R1 - Service ManagementLooking for some ideas on how to mass broadcast notifications to field operators using MwO.Example : Flooded area - do not go near this 

In 25R1, when we define the Service Notes in Request the same is not flowing to Request Work Tasks. can any one know about this ?

Hi,How can i get this screen configure basically i can see it open seperately into new screen.. i want to configure like below, so it should open inside cloud itself. Regards,Etmshiy

Hi, currently we have Task Notes being copied up to Request Notes as a ‘Task History’ line code note, what mechanism or process controls this? i cant see a Business Rule or App Parameter that controls this behaviour.  I need to add extra data to it (Original Text Block code used for eg). I could recreate this with a new Business Rule, but would need to turn the existing functionality off.  Is this possible at all?Thanks

 Hi all,Within the Edit Address work task, I’m able to define a task end location.We are using manual allocation.However, it’s not clear to me how this end‑location information is passed to MWO or the Dispatch Console (given that we’re not using PSO). Specifically, I’m trying to understand how the technician is informed not only of the initial task location, but also of the final destination.Essentially, it works like defining a route segment with a start and end point, but without using a linear asset.Could someone please provide some guidance on how this is intended to work?Thank you 

I am looking to create a business rule that performs an action at a 2x specific time of day, every day. For example at 8am and 8pm every single day.  Im assuming ill be using the ‘perform_send_to_monitor’ XML Business Rule, however the only implementations i currently have of this, trigger events at either a specific Time/Date value, or in x minutes or hours.  The specific Time/Date value would work once, but i need to to be a reoccuring event. Any ideas how i would need to achieve this? Also, the FSM documentation n the relevant section refers to ‘Perform Message’ report. Where do i find this report? ThanksMartinF

"There was an error deserializing the object of type Ifs.Uma.Utility.DiscoveryDocument. Encountered an unexpected character '<' in JSON."   Has anyone experienced this error?It is presented in both classic and MAUI apps.The error appears immediately after entering URL details.  

Hello experts,We currently use CSV XML maps to generate files and store them in an internal FTP location. Due to security concerns, we are changing our approach and plan to use an Azure File Share (shared location provided from the IFS side) instead.We have already requested and received the SAS token information, and we are able to access the file share using the provided SAS token via Azure Storage Explorer.Our requirement is to generate files using the existing CSV XML maps and store them directly in this Azure File Share location.We first attempted to use a message routing rule with the FileExtractHandler, but this resulted in an “Object reference not set to an instance of an object” error.    We then tried using Monitor Schedules with the Process File option. However, on the Data Connectors screen, we can only see the csvinbound connector and it seems it is only for inbound integrations.  Could you please advise how we can generate outbound CSV files and store them in the Azure Fi

Hello All, Is it possible to limit the list of locations to only the contract customer?  When the connection type of Location is chosen Cloud return all locations in the system.  Can we make the LOV list filter only to the contract CustomerId + any Additional CustomerIds?    Thanks to all in advance

I am trying to send Integration messages to PSO to create a bunch of resources & there shifts/skills/ect. Then send in an activity with an appointment template to then use PSO Workbench to book the appointment.However, i cannot seem to get it to work & have observed some very strange behavior that would love any information about.First let me set the stage!Here is what my resources & shifts look like:I created an activity that matches 3 of my resources (in fact you can also see its already scheduled above to 1 of them):But when i go to appointment booking i see this (all slots on Monday are unavailable): First off i cannot figure out why the UI here is so small with a huge scroll bar on the right but thats neither here nor there.But here is my observations:If i only create 1 shift for today & an activity with SLA pointed today i got NO slots returned. If i create 2 shifts (today & tomorrow) &  an activity with SLA pointed today i get slots returned with all stat

Hi experts,I need to know whether the existing FTPExtractHandler in the baseline integration framework support SFTP as well?Thanks,Hasara

how to enable SimulationOSV and what is use for Simulation.

We are facing an issue with the De-Kit functionality and would appreciate your guidance.When performing Kit functionality, after posting, all related items for the part are loaded correctly. However, the same behavior is not occurring for De-Kit after posting. The perform_create_kit MPM is not being triggered when executed via the XML poster, even though the correct parameters are being passed.Could you please confirm whether this is expected behavior for De-Kit, or if there are any additional configurations or steps required to enable this?Please let us know if you need any further details from our side. 

Hi ,In the cloud, I can see color differentiation while setting up region details. Is it possible to see color differentiation on PSO as well? 

Hi everyone,I'm currently trying to set up Object_Groups in PSO (we are using PSO Standalone 6.16), but I'm running into some issues and I’m not sure whether I’m missing something or if the configuration is wrong.I created Groups in PSO and sent the following RAM_Object_Group data via the ARP file:!--scriptorstartfragment--><RAM_Object_Group>    <id>200</id>    <group_id>Arbeitsplatz1</group_id>    <ram_resource_id>R1</ram_resource_id></RAM_Object_Group><RAM_Object_Group>    <id>201</id>    <group_id>Arbeitsplatz1</group_id>    <ram_resource_id>R2</ram_resource_id></RAM_Object_Group>!--scriptorendfragment-->In the Resource Data screen, the group assignments appear correctly for each resource.After generating the Rotas in PSO, I send the Task file with the following Object_Group entries: My test user has the following permissions:FilterResourceActivityBased = false FilterShowFullAllocat

Hi All, I am getting below error while initializing data from FSM to PSO. Could please help me to fix the issue.Configured  all parameters  in FSM  which are required to load data from FSM to PSO. An error occurred while making the HTTP request to https://XXXXXXXX:8744/IFS/Scheduling/Gateway/Service/Session. This could be due to the fact that the server certificate is not configured properly with HTTP.SYS in the HTTPS case. This could also be caused by a mismatch of the security binding between the client and the serverThanks,Durga

1.What is FSM's future update plan? Is FSM6Update32 the latest version?2.What is FSM's latest version's prerequisite OS, SQL and software and frameworks to hand, as well a server specs? 3.What is the latest information about FSM lifecycle? 

Hello,I’m having an issue with a web client script. The script checks the current task_status and builds a dropdown list based on that value. If task_status = 'APPOINTMENT', the dropdown should include APPOINTMENT. If task_status ≠ 'APPOINTMENT', then APPOINTMENT should be excluded. Test 1: When I test this using my own role, the script behaves correctly. However, when I switch to another role, it no longer works—even though both roles use the same screen configuration and the same function.Test 2: If I add an alert statement inside the script, it suddenly works for both roles.On the Screen it is set to: AddEditOpened and AfterDataLoad. Web Client Scriptvar taskStatus = getControlValue('task', 'task_status');var opt1 = [];if(taskStatus == 'APPOINTMENT') { arrayPush(opt1, createCodeTableOption('APPOINTMENT', getMessage('APPOINTMENT', 'CODE'))); } arrayPush(opt1, createCodeTableOption('ARRIVED', getMessage('ARRIVED', 'CODE'))); arrayPush(opt1, createCodeTableOption('ASSIGNED', getMessa

Hi Team,We are looking to enforce a single-device policy for Field Technicians to avoid mobile sync and MM queue issues.Could you kindly confirm: Is there any supported configuration or parameter in FSM to restrict an FT to one active mobile device? Is there a supported API/projection to reset or invalidate existing device registrations? Is multi-device usage an intended design behavior or a known limitation in FSM, and what is the recommended approach from IFS? Thanks in advance for your guidance.

Hi, We’re on Cloud 25R1 SU5. Have a general question about using Dispatch Console.As dispatch console shows only a limited date range into the past (max 14 days), what is the expected tool to view or plan active assignments and work tasks that are, say, older than 14 days? The dispatchers then have to use two or more pages - one for the tasks that appear on DC and the others for the tasks that don’t appear? How do you make this process easier for the dispatchers?Cheers.

Hi Experts,Iam not succeeding to commit activities automatically from the PSO.I can see that the PSO is sending the Dispatch Suggestion: On the IFS Cloud i can see the DSP message on the Scheduling Optimization Output messages as shown below, but no feedback from the IFS cloud to confirm the suggestion, and on the Application messages and background jobs there is no any feedback about Dispatch suggestion recieved from the PSO or any failed/error message . I ve checked the Commit rule mapping with Rule collection on the PSO and with the collection rule on the IFS cloud. Also the Rule Collection with resource Type. All ok.Schedule Dispatch Service is activated on th dataset.Modelling dataset is configured on the scheduling dataset .  Appreciate any idea that might help. Thanks// 

Hi all,Is it possible to hide the signature box on the screen DebriefCustomerSignature for the mobile FSM app?Thanks

Hi Experts,In Work order solution, we had a separate module to handle above, but in Request management solution it seems not available. Is this functionality exist in some other form ? or is there any workaround to handle this ?Thank you,Roshan