Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

We are exploring the use of Route Work Orders in IFS Apps 9. The route work is pre-posted, however when I booked time to the work order, the postings have not appeared on the transaction. This means I cannot transfer the maintenance time transactions into the GL for this transaction. Any ideas what might be causing this? I thought posting controls might play a part but from what I can see wee have them configured correctly.   

As per the requirement In the Requisition page when the Wanted by Date is greater than the System date and time then the message text in the notification message need’s to be sent to the mail id’s present in the distribution list. This can be achieved by the XML Business Rule with the <Perform_send_to_monitor> .So I require some references from any one about this requirement.Attached images below for reference.       Thanks,M P Shashank

Hello all,We are trying to set up an outgoing message using XML Maps. In our message we want to have two namespaces, in different parts, like in the example above:Our configuration is shown below:However, if we try to add the namespace to the remaining map items, the fields don’t appear on the outgoing message. It seems that if we try to add the namespaces before the tag, it doesn’t work.Is there anyone who has faced similar issue before.Kind Regards, Bernardo Moura

Is anyone aware of a customer that is using Microsoft reporting tools (PowerBI etc) to do reporting by interrogating data in their FSM6 or IFS Cloud solution?

In Cloud, is there a way to move a group of serial objects that belong to the same functional object to a new functional object as well as:Replace the current party assigned to the serial objects with the part assigned to the new functional object. Change the Owner on the serial objects/part serials to be the party assigned to the new functional object? 

In FSM, inside dispatch console, one criteria in a filter works at a time but not multiple like I used competency F3 & it filtered some resourcesWhen I use competency F5, it filters other resources but when I use both F3 & F5, it does not filter & show anything. I want to see the resources who have F3 OR F5, how can I do that?It seems Match all is affecting here as it is ticked by default 

I am needing help identifying which permission controls the lasso (Select Order Group) function on the Map.  

where do i find the user manual for stock counts and reverse logistics process for FSM?

Good Morning All,I am aware that the Customer Contact Name which appears on the Work Order (CO Info Tab) is extracted from the Functional Object (Address Set Up).The issue we are experiencing is that when the contact details are updated on the Functional Object the Contacts entered on existing work orders has to be manually updated.  For example a large volume of Maintenance Work Orders are created at the start of a contract period. During this contract period the site contact within the Functional Object may need updating. Is there a way a functional Object update can automatically update existing work orders? Many thanks for you help.RegardsDave  

Hello Everyone,Can anyone please help me with API requesthttp://1.1.1.1/FSMServerTest/odata/product?$filter=(user_def1 eq 'Qtrap 6500+') and place_id_owned_by eq '3650'&$expand=modelI am getting empty result for this one.I know the reason which is using ‘+’ in filterIs there any alternative way  to use this value to get resultYour feedbacks are highly appreciated Shaik

Hi Experts,I applied a backup package for the first time (by hitting the apply button on the header) and observed the following,The package application is still in the status “running” and has been the case for the last 2.5 hours.But as shown above I see a log with an error status.When you expand it, and the run log is as follows, I can see that some of the configs have been rolled back (i.e the package application has started to execute). But now I’m not sure whether it has stopped with this error, or still executing despite the error since the status is still “Applying”.So, the questions I have are,*Did I apply the backup package correctly? Is the way to do this different from than just hitting “apply” on the header?*Is this error accurate? afaik, all the backup packages get created with execution parameters being empty*Does the package application process continue despite this error? 

Hi,We have a requirement, is there any possibility to filter duplicate WO number from task screen. For example:In task screen its showing open tickets as 10, but basically it may be having multiple task on same WO.There may be only 5 WO, it creates 2 tasks & showing 10 tasks.Out of 10, 5 are duplicate cases.Regards,Shiyaz 

We are looking to use the Warehouse Portal. I seem to have documentation for all FSM Portals other than the Warehouse Portal.Can any of you share this documentation?Thanks,Barry

Hi, We have an issue with Email notifications occasionally failing.  Do the above app params allow it to retry sending emails? If so what is the correcr process name to use? also is the delay value in seconds? Thanks,

Hi Team,Below are the steps which I have followed.Can you please see if aligns to the best practices or if we need to do it any differently.Confirm the Task Status Flow is defined as required My Scenario : ACCEPTED --> ENROUTE --> ARRIVED --> IN PROCESS --> READYTOCOMP --> COMP Confirm the Mobile SYNC RULE for TIME_CLOCK, TIME_CLOCK_EVENT & TIME_EVENT have required conditions Navigate to ADMIN --> TIME CLOCK Define as below for Labour Calculation Description : Task Status Labour Active : True Table Name : TASK Column Name : TASK_STATUS Line Code : Labour Time Unit : Minutes Rounding Direction : Up Char 1 Col Name : TASK_STATUS Num 1 Col Name : TASK_ID Rules as below Define as below for Travel Calculation Description : Task Status Travel Active : True Table Name : TASK Column Name : TASK_STATUS Line Code : Labour Time Unit : Minutes Rounding Direction : Up Char 1 Col Name : TASK_STATUS Num 1 Col Name : TASK_ID Rules as below

Can I get the IFS IOT based EAM with FSM & PSO solution - KPI, Out-of-Box Dashboard & Reports. 

Hi, just reaching out to see if anyone has any experience re migrating FSM/PSO from an Oracle database to MS SQL  Many thanks.

hiI need my baseline environment to have updates from IFS given in version 22.2.4. My teammate did some steps as per IFS documentation & now, in the release update studio, the baseline environment shows as 22.2.4 But in build places, it shows me an older version for baseline Also, when I try to apply service updates to baseline, it does not show me any latest updates/tags 

We are currently using FSM Technician portal from version 5.6.3 on which we were able to add custom validation logic (via .NET code), including highlighting specific fields or line to make it easier for our team to do their tasks. Wondering what options we have if we’ll use version 6U24 ? Client scripting functionality is not robust enough to accommodate complex logic we need. Is there a way to insert .NET code or JScript code in this version of Technician Portal? 

Is it possible to create a custom field that would allow for a working link to a network file location.I can create a custom field where I can store a url for an internet location, and that works fine. But have not been able to get a network location link to work.have tried file://path and file://///path Currently they are using Sticky Notes for this information, which is less than IDEAL since this is not secure in that anyone can delete them, but also since sticky notes will be deprecated in Cloud, the information would not be transferable in the upgrade. Any alternatives would be appreciated….

Hello IFS Community, I am struggling to figure out why I am getting one of my Operations with status “unscheduled” in APB. The operation 10 gives me the information: “Not enough materials available to schedule the operation”. However, the following subsequent Operations are successfully scheduled. How is it possible, that I don’t have enough materials for the first operation but I have it for the following operations!?   Any light on this issue will be greatly appreciated. 

The client is organized in Service Organizations and Service Delivery units, and both resources and tasks can be traced back to a combination of S.O. and S.D.U.As concerns scheduling, their requirement is to manage all resources/tasks of a Service Organization within the same PSO View.At the same time, they want PSO to respect the Delivery Unit constraint: meaning that Tasks assigned to a given Delivery Unit should be taken over only by resources of the same D.U.The viability of this is also corroborated by the behavior of the Apply Constraints function: EXAMPLEThe Service Organization 1121 has 2 Service Delivery Units, 221 and 222.I created a dataset for S.O. 1121To prove the point, I created a scenario where all 3 resources are of the Delivery Unit 222, whereas the Requests (Tasks) have been specifically created for Delivery Unit 221.Unlike I would have expected, the 221 Task has been scheduled on a 222 Resource nonetheless.Is this behavior wanted or to be regarded as a bug?Are there

Hi Experts,I need to review some configurations in FSM to determine if they are built, tested, stored, and documented according to the Tailoring Guide and IFS Application Quality Standards.How can I get started with this? Are there any specific documents that I can refer to and where can I find them?Thank you :)

Hi,I am working on FSE-service request management module of IFS & need 2 roles. 1-Sales manager who will be creating the service request & tasks under them & another technician who will be assigned to a work task inside the request. My question is what permissions should be given to Sales manager vs technician? Another is what should be done so that a technician can see all tasks of a service request assigned to him even if the other tasks are assigned to some other FSE?

Hello All,I need details of connectivity architecture of FSM and PSO. Anyone having any references available please share. In current scenario I need to connect FSM (Hosted in client network) with PSO (Hosted in IFS cloud).