Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

24R2, In PSO/Audit/Load/Input Reference Appointment window Durations is showing as 54 Days. how is this calculating.In Scheduling Dataset, Scheduling working days is ‘4’ and Appointment Working Days is ‘38’

Hi,When IFS Cloud sends an outgoing message to a 3rd party system, an Application Message is generated which contains an External Message ID identifier. This is a GUID which we believe is generated by IFS:Can someone advise me when this is created? Is it when the application message is first created? If so, can it be added to the outgoing payload either as a parameter or a header on that message?We would like to catch this ID and store it somewhere so that, should the message need to be replayed (due to a failure for example), then we have a method of finding it easily and resending it via standard IFS Connect.Thanks

Would there ba any issue using a forwards in compny ID’s or customer ID’s this is to concatenate detail from an integrated system

In Wise, while trying to load the Resource Data. getting this below error, can anyone suggest on this ? 

 25R1 version!Issue Observed on work tasks:While assigning work, the Allocations / Direct Allocations section did not show the full list of resources. The “Apply Constraints” toggle was disabled to check if it affected visibility. Even after disabling it, resources from other resource groups were still not displayed.  Under Allocations Tab:In 24R1 Release: I was able to see all resources list under the allocations tab upon disabling the ‘Apply Constraints’ button. Whereas, in 25R1 version, even after disabling the toggle button, only the resources listed under the specific resource group/demand were displayed.Under the Direct Allocations tab:The resource list is empty. Not even a single resource id was displayed. So, currently, i cannot assign any specific resources to the work tasks and unable to transfer them to MWO.Has anyone else run into the same behavior or noticed similar missing resources?!--Any guidance or suggestions would be appreciated.

Hi Experts,How can I add scheduling exception types in IFS cloud, I can see few also no new Icon or import options to get it from PSO?  ThanksKM

Hi,Can anyone tell me how IFS FSM6 utilizes file versioning? Are there any standard practices for purging old or dated versions? Are there any issues with purging these versions? Thanks for the support.

Hi All,I have been exploring the new Contractor Management solution in 25R1 for Request Tasks. I like the idea of creating the PO Lines based on actual reported items like time reported of the contractor. There are multiple customers who have modifications for that in the Work Order solution.But I am supprised to see that in the Release Notes there is a restriction. Which makes it not possible to send the Request Task to the mobile of the Subcontractor Resource...Mobile Work Order for Service Contractor Resources. It is not possible to utilize Mobile Work Order for Service Contractor Resources. Any Request Work Task that is assigned to a Service Contractor cannot be transferred to mobile. I am looking for the reason why this restriction is build in?I have customers who wants to have both their own employees and subcontractors to work with the same mobile Service MWO Solution. But that is not possible for subcontracted orders, as described in the Release Restrictions and by my own test

Where can I find the configuration information for setting up the mapping view on the ADDRESS screen in FSM 6u30 for web and smart client? Thanks,Richard

Is there a powerpoint detailing the changes made to IFS Cloud service management 26R1?

Hi All,Just wanted to know from the community your feedback on the new scheduling workbench experience in IFS Cloud from 25R2 onwards. Please feel free to share your concerns and suggestions as we’d love to get your feedback on this.  Thanks,Minindu

Obtain detailed information from the Cloud regarding the version of the MWO App that a user is utilizing.Currently the information is about the version from which app was initialized and that differs from the version user is currently on.

Add as many details as possible, by providing details you’ll make it easier for others to reply

We defined a Calendar for Service techs based on Work Day Type from 8 to 12 and from 13 to 17. In case a service technician on an Assignment “Start Work” out of those period of time is there a constraint or not? I ask the question because back in time I experienced a constraint not to be able to “Start Work”

Our Client has a requirement that they would like the orders to be allocated by PSO before the shift start and afterwards PSO should not allocate any other order for the current Day. They have a process for handling emergency orders manually during the Day. We have used Time Before Shift Start to 2 hours so that the orders start getting committed 2 hours before shift start and Max commited activities to 50(Due to activity durations this is the max possible orders that the tech can work on)However in scenarios where there is not enough work at the start of the shift,PSO ends up committing new orders to tech when any new orders come to the system.Do we have any way to stop this so that no new order are commited. Any help would be highly appreciated    

Hi, How can i remove the scheduling exception showing below.. May i know the settings.  Regards,Shiyaz

Hello everyone,I would like to better understand how Read Type and Read Type Validation work in IFS FSM, specifically in the context of the Meter Readings table.However, I still have some questions:What is the exact role of Read Type within the Meter Readings table? How does Read Type Validation work when validating these readings? What kind of rules are typically applied? Are these validations configurable? If so, where are they defined? Are there any best practices for using these concepts in meter reading scenarios?If anyone can share practical examples or official documentation, it would be greatly appreciated.

Are skill unavailabiltiies an option? Either now or in the future. Currently we only have the option for skill availabilities (inclusive range) We would like to have the option exclude a period of time from a skill (unavailability)Also, can the maximum duration of a skill availability be increased further than 99 days? I would need to utilize a skill availability to 6 months or more (seasonal demand etc) 

Request Bundle tasks not posible to set *Multiple Visit Allow* Is this functionality not supported for bundle task. Customer has problem with planning these task using PSO. ​@Björn Kleist ​@André 

Hello everyone, I've been facing a big problem for some time and I would like your help, maybe we can find a solution.I have made some changes in IFS Cloud (24 R1) such as: creating custom fields, changing some field names according to customer requirements, hiding/deleting some fields etc. Each time a release/service update takes place, these changes are lost and the system reverts to the standard version.Also, if in a new release, the interface of an IFS Cloud page changes its appearance by rearranging fields/windows, introducing a new design, all changes made on that page are lost.So far, every time this happens, I have to make all the necessary changes manually over and over again.I need to find a solution so that all existing changes are not lost in the future.Has anyone else experienced this? Do you know how I could solve this problem? Thank you in advance for your help!Kind Regards,Miruna

Hi ,I have created a custom attribute on the Resource entity (e.g., a boolean flag to identify specific resources).Now, I need to filter the Resource ID LOV in the Service Object screen so that it only displays resources where this custom attribute is set to TRUE.This is the LOV where i need to filter based on my custom attribute  Is there any way to modify or extend the LOV to include this custom attribute in the filter?Has anyone implemented a similar requirement?Any guidance would be appreciated.Thanks in advance!

I have created a scheduled job that is supposed to run every day to archive the ROAD_DISTANCES table. Earlier, the job was running automatically as expected and During testing, I was also able to manually run the job without any issues. However, after some time, the job still shows as running (both automatically and when clicking Run Now), but the archiving does not occur.   When I use the Archiving Engine, the ROAD_DISTANCES table is archived successfully.   it seems the scheduled job is behaving differently. Does anyone have an idea why this might be happening?

Hello Community,I am working with Work Order Requests in IFS Maintenance where a single Request contains multiple tasks.Currently, when the Request is released, all tasks under that Request are automatically released as well. However, from a business perspective, we would like to release the Request without releasing all associated tasks, so that tasks can be released individually at a later stage based on priority or readiness.I would like to understand:Is there any standard IFS functionality or configuration available that allows releasing individual tasks under a Request? Is this behavior by design due to the hierarchical status control between Requests and Tasks? If individual task release is not supported in standard IFS, are there any recommended functional workarounds or best‑practice approaches (for example, separating Requests, alternative object structures, or planning controls)?We are looking to stay within standard IFS functionality and avoid heavy customizations wherever p

Hi Community,How can i send from cloud news attributes values to PSO?Is it possible to set up new attributes values? Examples:1-From a Prepare work order => Send Object information to Activity details, Activity tooltip in PSO2-From a Task, send Long Description information to Activity details, Activity tooltip in PSO3-From Absence details, send Absence Type in description in Private activity to display it on the workbench PSOFrom menu Scheduling Dataset in cloud, it’s possible to set-up attributes values but it’s limited to a few values Thank you for your help 

 HelloI have the following question:We can assign a default time type to a resource group, and it's applied automatically.This works perfectly with MWO.I have a calendar option in Time Type, but I can't seem to configure it. My situation is as follows:1. A single resource group.2. A time type is automatically added based on the schedule.Is it possible to automatically register multiple time types with a single resource group?The time types would be:a) Regular Scheduleb) Weekendc) OvertimeCould the task costs be dynamic depending on the schedule? IFS 25R1Thanks.