Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

HiWe are using IFS Cloud for Service Management connected to IFS PSO 6.15. I am currently trying to run a simulation of a day of service using the OSV functionality. I have successfully created the activity data to replicate the time slots for appointments used for work in the simulation. The problem arises that the shift defaults to a 9am start and the start of the simulation is from 08:50, but the first appointment starts at 8am.My question is if this time can be adjusted to cover the time period I’m looking to replicate in this scenario?My only alternative I can think of is to move all appointment slots back 1hr (so the earliest starts at 9am) and then extend the shift back 1hr using an overtime at the same cost as the regular shift.Thanks

Hello All,While installing FSM on premise for HTTP (clarification, we setup 443 on HTTP and 8443 for HTTPS)We are getting error port number does not match with configuration site bindings. Please specify a valid port number. Our Bindings looks like this: So far we tried, changing HTTP back to 80 followed by IISRESET and setting up streaming Endpoint also to 80, 443 etc but the error remains same.In general, what are the guidelines to setup FSM application on HTTP?

When I try to allocate/Assign a person to a work task from the prepare work order window (Assign multiple Task > Type Resource > Select Resource from Drop down> Click on OK) at times it get below error message (picture 1) which results in below assignment without a resource tied to it (picture 2) – that cannot be used and need to be cancelled. This happens intermittently and doing the exact same (typing the same letter, pressing the same resource) works 1 minute after.Pic 1:Pic 2:   

Hello Community,I am experiencing an issue when trying to log in to the IFS Field Service Management (FSM) Smart Client on my Windows laptop.Steps to reproduce: Open Start Menu → Search for FSM. Launch the FSM application. Enter Person ID and Password, then click Login. A login window appears, but after submitting credentials I receive an error: "The requested operation could not be completed due to a file system limitation." Clicking on Details shows a log with technical information (I can provide a screenshot or full text if needed). My environment: Device: LAP-1023-01 (x64-based)

Hello Community! I have a question regarding the sorting of the event log. On the Work Order and Work Task, the event log is listed under the attachments. You would expect that the first event log on the Work Order/Task appears at the bottom and the most recent one at the top. However, as you can see in the image below, the event logs don’t seem to follow any logical order.Is there a way to determine how this list is currently being sorted, or whether we can define the sorting ourselves? I understand that the attachment is a framework object, so unlike other client objects, we cannot apply sorting directly from the page designer. In my view, the event log should ideally be sorted by sequence or by date/time created. I’m aware of the dedicated Work Order Event Log page where sorting is possible, but this does not full

Hi Experts, I need to create a JSON array in an FSM Outbound Integration. I followed this article, which was helpful.FSM Outbound Maps - Always use the Json array for specific entitiesHowever, this method somehow includes the JSON root element in the outbound payload. I have already set 'Omit JSON Root' in the details section, but the root element is still present. Is there another way to remove it?Here is sample outbound payload -{  "part_need": {    "sequence": "1134395",    "wCode": "CC",    "priority": "1",    "tCode": "",    "part_need_tasks": [      {        "pCode": "40103-1001",        "bCode": "40103-1001",        "orderN

Hi Community, Does the FSM Baseline App support barcode scanning on Android devices? If so, which version of the app introduced this feature? Thanks in advance for your help!  

Company schedules technician work in PSO. At times technicians who have active shifts in rota are doing deliveries instead of tech work. Would like to filter or colour/color scheduling Gantt or do something visual in the Gantt in PSO for shifts when tech is driving a delivery truck in order to know that the tech is not doing tech work those days. Truck types are skills in our application, and truck skills are associated with either tech or delivery work, but don’t see any way to filter on skills? Viewing the scheduling XML one can see Resource_Skill and Activity_Skill, but can’t filter? Appreciate any guidance, thanks. Using PSO 6.15.0.46.

IFSCloud 23R2Currently we are using Dispatch Console for day to day Resource and Work Task Activities.We see there is one key difference in Dispatch Console and PSO ie PSO does not show Inactive resource as expected ie Scheduling Resource(InActive), However Dispatch console does not consider this and will always show all resources regardless of Active/Inactive. This is causing issue for dispatcher, as it is hard to manage resource without any filter and this behaviour and they often end up scheduling to InActive resources during manual scheduling. Can you please advise how are other customers dealing with this behaviour, is this normal behaviour or environment issue at our end? How can we limit Dispatch Console to show valid Active resources only. Thank you

Hi there, Is there any way to change the view in Dispatch console for a specific task, to the actual start and finish of the work task, when a job has been done?In this example, the technician has started the travel of a work task in MWO, then realized this was a job for another day, so he put it on pauze, and restarted it a couple of days later.Maybe this is where it went wrong, but then what is the best way to handle this from MWO?Now in Dispatch Console, it looks like he has worked multiple days on this, which is not very easy for planning… (see attachments)

Hi,It is possible that PSO takes into account the stock of a resource before allocating the activity? Please take into account the fact that data comes from IFS Cloud, it is an integration between PSO and IFS Cloud (FSM). At the moment I do not see the ,,parts" tab on the resource, in PSO.Thank you in advance!Best Reagrds,Miruna

Can we add IFS MWO service classic app in application  like simulation-Android studio application so that it will looks like mobile?

In service technician portal,tasks created from service request are not visible in assigned,completed etc.

Requirement - select a relevant Service on the Create Request screen and have the Service Price Rule be applied to the Request instead of the Price Rule defined on the Contract Line. This works for SLAs but not for the Price Rule? I have a Service defined with it’s own Price Rule set, see screenshot.This Service is then added to the Services tab in my Contract. However, when I’m logging my Request, the SLA is being read from the Service ok (as expected) BUT my Price Rule is not being pulled into the Request like the SLA. Does anyone know why this might not be?  I’ve done two tests:  Test 1 - a Contract Line set to Invoice Plan (therefore no price r

Hi,  Could you please confirm whether the IFS Mobile app supports Android devices with 16KB memory page sizes?We’re reaching out due to a platform requirement: newer Android OS versions are enforcing 16KB memory page sizes. Apps not compiled with proper support for this may crash or fail to load on these devices.This is a critical concern for our environment, as users may begin to experience issues on newer Android OS versions if the app is not updated accordingly.Could you confirm if this support has already been implemented? If not, we would like to request that it be included.Thank you for your support. Regards,Aruni 

Does FSM On Premise OData supports caching of transactional data? If yes, where to configure this?We noticed that first few transactions are slow, while after few OData inbound API requests, the transactions starts processing faster. This looks application is storing cache somewhere. (Just to clarify, we are not looking for metadata caching or refresh cache option (which is done after making config changes in the application))

Hi All,I understand that editing the quantity in IFS FSM is currently not allowed (blocked hardcoded). However, we would like our users to be able to adjust the quantity of (after) an entered part usage directly in the mobile app.Does anyone have suggestions or know of a possible workaround?Regards,

Hi,I was trying to configure other Task status in ifs cloud, but unable to found any screens related to it.After analysis, I found there is a screen in Service→ Admin-→ Task Status Flow but I was unable to see that screen. I tried logging in with IFSAPP as well but still unable to see that screen. Any idea what needs to be checked?

Hi All Is there any possiblity to give override region restriction between 2 area for filed technician .

Hi All, Is there any possibility in PSO or FSM where the system will dispatch (commit) a task to a field technician who is already working in a borderline area of one region, if another issue is identified in a nearby location (within 5 km)? In such a case, can the system assign the new task to the same technician working near the border?

Hi all, when having one Request with multiple Request Scopes, it is only possible in the Cost and Sales view to display one Request Scope at a time. Even if more than one Scope is selected, only the first one selected is displayed in the Sales and Cost Lines. This makes it very cumbersome to create an invoice, as all individual sales lines need to be included/excluded and the Cost Lines need to be approved. In the Work Task Sales and Work Task Transactions this can be done in one go (more or less).Is there a way to do that, implement it in the Request - Cost and Sales view?  

Hi all,in the Dispatch Console it is only possible to show up to 14 past days.In the Resource Monitoring Gantt I can choose whatever date and timeframe.Is there a way to increase the 14 days in the dispatch console? Thanks, 

The customer is looking to search integration logs based on the contents of an incoming message. The search screen doesn’t seem to allow to search directly into the incoming data. I am trying to use the fields “Reference Name 1” and “Reference Value 1” for that, but I would have to provide these values in the payload and somehow they would end up in the reference fields. I am looking for tips or documentation on how I can provide values for these two fields and then later search them in the integration logs screen. Thanks,

We are currently experiencing an issue that we believe is a product bug. We have reported this through an IFS Case. In the meantime, we would like to understand the steps for applying a patch update once we receive it from IFS.Could you provide a step-by-step guide on how to apply the latest patch? Specifically, can we apply this patch by replacing the DLL only,or through any easy way or shortcut or we need to run the installer again and complete the installation?We need this information ASAP so that we can plan accordingly.Thank you.

Hi everyone,I'm working on a custom consolidated task report in FSM where I merge multiple tasks into a single output. I created a new report template (FULL_INSPECTION_REPORT_GROUPED_4) to generate this merged report.When triggering the report generation from the WebClient, I receive the following message:"Report FULL_INSPECTION_REPORT_GROUPED_4 is being generated asynchronously."However, I never receive a follow-up notification or download link. The report doesn't appear in the downloads, and I can’t retrieve it from anywhere else either.Has anyone faced a similar issue with asynchronous report generation? Any guidance on how to debug or force the download (e.g., check report queue, logs, or configurations) would be greatly appreciated.Thanks in advance!