Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I am trying to send Integration messages to PSO to create a bunch of resources & there shifts/skills/ect. Then send in an activity with an appointment template to then use PSO Workbench to book the appointment.However, i cannot seem to get it to work & have observed some very strange behavior that would love any information about.First let me set the stage!Here is what my resources & shifts look like:I created an activity that matches 3 of my resources (in fact you can also see its already scheduled above to 1 of them):But when i go to appointment booking i see this (all slots on Monday are unavailable):

Hi experts,I need to know whether the existing FTPExtractHandler in the baseline integration framework support SFTP as well?Thanks,Hasara

how to enable SimulationOSV and what is use for Simulation.

We are facing an issue with the De-Kit functionality and would appreciate your guidance.When performing Kit functionality, after posting, all related items for the part are loaded correctly. However, the same behavior is not occurring for De-Kit after posting. The perform_create_kit MPM is not being triggered when executed via the XML poster, even though the correct parameters are being passed.Could you please confirm whether this is expected behavior for De-Kit, or if there are any additional configurations or steps required to enable this?Please let us know if you need any further details from our side. 

Hi ,In the cloud, I can see color differentiation while setting up region details. Is it possible to see color differentiation on PSO as well? 

Hi everyone,I'm currently trying to set up Object_Groups in PSO (we are using PSO Standalone 6.16), but I'm running into some issues and I’m not sure whether I’m missing something or if the configuration is wrong.I created Groups in PSO and sent the following RAM_Object_Group data via the ARP file:!--scriptorstartfragment--><RAM_Object_Group>    <id>200</id>    <group_id>Arbeitsplatz1</group_id>    <ram_resource_id>R1</ram_resource_id></RAM_Object_Group><RAM_Object_Group>    <id>201</id>    <group_id>Arbeitsplatz1</group_id>    <ram_resource_id>R2</ram_resource_id></RAM_Object_Group>!--scriptorendfragment-->In the Resource Data screen, the group assignments appear correctly for each resource.After generating the Rotas in PSO, I send the Task file with the following Object_

Hi All, I am getting below error while initializing data from FSM to PSO. Could please help me to fix the issue.Configured  all parameters  in FSM  which are required to load data from FSM to PSO. An error occurred while making the HTTP request to https://XXXXXXXX:8744/IFS/Scheduling/Gateway/Service/Session. This could be due to the fact that the server certificate is not configured properly with HTTP.SYS in the HTTPS case. This could also be caused by a mismatch of the security binding between the client and the serverThanks,Durga

1.What is FSM's future update plan? Is FSM6Update32 the latest version?2.What is FSM's latest version's prerequisite OS, SQL and software and frameworks to hand, as well a server specs? 3.What is the latest information about FSM lifecycle? 

Hello,I’m having an issue with a web client script. The script checks the current task_status and builds a dropdown list based on that value. If task_status = 'APPOINTMENT', the dropdown should include APPOINTMENT. If task_status ≠ 'APPOINTMENT', then APPOINTMENT should be excluded. Test 1: When I test this using my own role, the script behaves correctly. However, when I switch to another role, it no longer works—even though both roles use the same screen configuration and the same function.Test 2: If I add an alert statement inside the script, it suddenly works for both roles.On the Screen it is set to: AddEditOpened and AfterDataLoad. Web Client Scr

Hi Team,We are looking to enforce a single-device policy for Field Technicians to avoid mobile sync and MM queue issues.Could you kindly confirm: Is there any supported configuration or parameter in FSM to restrict an FT to one active mobile device? Is there a supported API/projection to reset or invalidate existing device registrations? Is multi-device usage an intended design behavior or a known limitation in FSM, and what is the recommended approach from IFS? Thanks in advance for your guidance.

Hi, We’re on Cloud 25R1 SU5. Have a general question about using Dispatch Console.As dispatch console shows only a limited date range into the past (max 14 days), what is the expected tool to view or plan active assignments and work tasks that are, say, older than 14 days? The dispatchers then have to use two or more pages - one for the tasks that appear on DC and the others for the tasks that don’t appear? How do you make this process easier for the dispatchers?Cheers.

Hi Experts,Iam not succeeding to commit activities automatically from the PSO.I can see that the PSO is sending the Dispatch Suggestion: On the IFS Cloud i can see the DSP message on the Scheduling Optimization Output messages as shown below, but no feedback from the IFS cloud to confirm the suggestion, and on the Application messages and background jobs there is no any feedback about Dispatch suggestion recieved from the PSO or any failed/error message . I ve checked the Commit rule mapping with Rule collection on the PSO and with the collection rule on the IFS cloud. Also the Rule Collection with resource Type. All ok.Schedule Dispatch Service is activated on th dataset.

Hi all,Is it possible to hide the signature box on the screen DebriefCustomerSignature for the mobile FSM app?Thanks

Hi Experts,In Work order solution, we had a separate module to handle above, but in Request management solution it seems not available. Is this functionality exist in some other form ? or is there any workaround to handle this ?Thank you,Roshan

Hi,I’m getting below error in task screen while trying to open a task_id, same error I’m getting in webclient as well.  

Getting the Error  - Send Dataset Force Load - Error: SvcschApptBooking.FND_LOCKED: The update could not be performed since the Appointment Booking record is currently locked. Please retry the operation. when trying to send Full Load

Hi All, Could someone share the process to set-up automated Time Type selection based on Calendar?I’m trying some things but I can’t seem to figure it out.The idea is to be able to set ‘Standard Time’ and ‘Overtime’ Automatically based on the Time Repôrted on a Work Task. Best RegardsRoel 

FSE reported few hrs in return travel while completing the task but the entry does not reflect on browser. Any idea why? MWO shows return travel hrsBrowser does not show return travel hrs 

Hi Community,Does anyone know if the IFS Cloud product supports the use of Active Directory, or EntraID authentication methods over JDBC for Oracle DB.  If so is there any reference article describing the setup parameters required. thanks

Hi everyone,As part of our PSO implementation, we are using ARP, and resource shifts are being created directly in PSO using automatic background shift generation.We would like to know whether, with our current ARP based implementation, it is possible to also view all resource shifts in FSM. This would help our business users especially Dispatchers (back office users) to easily observe technicians shifts and, in certain scenarios, manually assign tasks while taking into account resource shifts and calendar exceptions.Do we need to create rosters in FSM as well when using ARP, or is there an alternative approach to achieve this visibility?We are currently investigating this and would really appreciate any insights or best practices you can share.

We have a requirement from customer that should the activity be automatically scheduled or should there be manual scheduling based on activity type. They have the same set of resources hence different datasets is not a choice.Could someone help what could be the solution in this case?

​@Alexander Heinze maybe you can help here.Is there any reason why we cannot have task dependencies between tasks that below to different request scopes?Goal: Enable combined planning of multiple recurring tasks over different services​Example Use Case: Maintenance and Safety Check for the same equipment due at the same time → Technician should complete both in one visit. Tasks belong to different Request Scopes/Services. I’m very tempted of commenting the error message but I’m not sure what the implications would be 😁.Excerpt from JT_TASK_DEPENDENCY: Any hints would be very welcomed!

Hello everyone,We have a customer using PSO Standalone (Version 6.16.) who requires that short-term absences are immediately visible in the system. When a resource reports sick and this is entered in PSO under unavailabilities, the absence does not appear in the Gantt chart until after an import (load file). This is problematic for short-notice absences.Is there any way to make absences visible immediately?Thank you!

Hi, According to the IFS documentation, it's possible to rename a part serial linked to a serial object when it's listed as "In Inventory." To enable this, we used the "Move to Inventory" option. A work order was generated, and we completed the return process. The serial object's status was successfully updated.However, despite the part and serial now being in inventory, the rename operation is still failing. The error is “the serial exists in inventory and cannot be renamed” .. Are we missing any step once the serial is returned ??   

In Presales Support Services, we created a Proof of Concept for a new report: Service Report for Request Work Task, similar to the report generated from MWO (Mobile Work Order).Attachments:Ready-to-install solution Example report output  Thanks to ​@gisagb for the idea and key contribution.