Hello dear readers, users of Astea.We have a query around behaviour of version 15.1. Have you seen/experienced the same? we have an active contract with a contract line (installed item) that has PM cycle and it has 3 visits per year, every 4 months we have created a quotation for the same installed item, including a change to the PM cycle to have 2 visits per year, every 6 months the issue we see is that, even before the quote is activated, the 3rd visit on the existing contract is removedregards,Bart van den Hurk / ASSA ABLOY

Question

Astea 15.1 - Quote changing PM dates on Contract?

+4

Hello dear readers, users of Astea.

We have a query around behaviour of version 15.1. Have you seen/experienced the same?

we have an active contract with a contract line (installed item) that has PM cycle and it has 3 visits per year, every 4 months
we have created a quotation for the same installed item, including a change to the PM cycle to have 2 visits per year, every 6 months
the issue we see is that, even before the quote is activated, the 3rd visit on the existing contract is removed

regards,

Bart van den Hurk / ASSA ABLOY