Question

Service Request Invoicing - Unissued Parts

+5

We are having an issue with a service request invoicing.

The issue occurs when we issue the material line, then unissue the material line as the component was not needed nor used.

On material issue a sales line is created.

On material unissue the sales line is not removed, a negative sales line is added.

The issue is at time of invoicing, the system is attempting to invoice a $0 amount and stopping the process from moving forward.

Wondering if we are missing something obvious, or if this is a bug?

Screenshots below

A few ways to get around this.

Remove the line as instructed, approve the invoice and set the sales lines as revenue 0%
Don’t group Based on Sales Part, and it should work fine.

What would you ideally want to happen? Do you want them on the invoice or not?

+5

A few ways to get around this.

Remove the line as instructed, approve the invoice and set the sales lines as revenue 0%
Don’t group Based on Sales Part, and it should work fine.

What would you ideally want to happen? Do you want them on the invoice or not?

Ideally what we want to happen is If we have unissued the full qty issued there shouldn’t be an invoice for that material line.

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