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On-call shift management on PSO/DC

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Sidekick (Partner)
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  • SDN
  • Sidekick (Partner)
  • 17 replies

Good morning, 
The technicians' shifts are generally 5/7 from 7 am to 5 pm.
However, every week, some technicians have a shift composed of standard shift + on-call
-On-call: (from 00.00 to 7.00) + (from 17.00 to 00.00) (Monday/Friday)
-On- call: Saturday and Sunday: on-call (00.00 to 00.00).
Shifts must be split up and separated from standard shifts, while during on-call hours tasks can only be assigned manually. (MANUAL_SCHEDULING_ONLY)
How can I manage this in PSO, as I have visibility of the shifts in DC/PSO? 
My understanding is that the on-call=yes function does not allow me to do this and I thought I could handle this by creating shift deviations.

 

Doing this for each resource once a week seems very time-consuming and not very smart.

Is there a better and faster way? Is it a correct way?

 

Best answer by Wasu

Hi,

Unfortunately, although we could define on-call shifts in Resource Availability those are not visualized in DC/PSO at the moment. But the best news is this included in 24R2 developments. If you don't want the PSO to schedule work for oncall shift that we might have to take into account in our new design. 

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Stefania Di Nardo
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Do Gooder (Employee)
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  • Wasu
  • Do Gooder (Employee)
  • 17 replies
  • Answer
  • June 6, 2024

Hi,

Unfortunately, although we could define on-call shifts in Resource Availability those are not visualized in DC/PSO at the moment. But the best news is this included in 24R2 developments. If you don't want the PSO to schedule work for oncall shift that we might have to take into account in our new design. 

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1 person likes this
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    VinuP
R
Do Gooder (Partner)
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  • roman.fara
  • Do Gooder (Partner)
  • 3 replies
  • March 18, 2025

hello ​@Wasu do you still plan on making this On call shifts visible in Resource availability in PSO? and if so, would you know when? is it 25R1? 
thank you 
Roman

W
Do Gooder (Employee)
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  • Wasu
  • Do Gooder (Employee)
  • 17 replies
  • March 18, 2025

On call shifts are already visualized on DC from 24R2 but this is not sent to PSO at the moment. But we have some enhancements planned in the future releases to improve better support on call shifts in Resource management and Scheduling. 



 

R
Do Gooder (Partner)
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  • roman.fara
  • Do Gooder (Partner)
  • 3 replies
  • March 18, 2025

Hi ​@Wasu we would appreciate it if this is also visible in PSO, do you have an ETA please? at least if you aim for 25R1  or 25R2? 
you reply is most appreciated
Roman

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