Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

DST (Scheduling distribution service) error 

Hi,Recently jumped from 5.7 to 6u23. I’m looking at specific functions in our business to get them to move away from the Smart Client to the Web Client. One function loads a custom Product screen and in the Smart Client its sound, but the Web Client is showing the following error. Cannot read properties of undefined (reading 'childLists') First of all any idea’s what the root cause of that issue might be?Secondly to self review issues like this, does the web client write back to any logs anywhere to be able to go and check? RegardsAdy

I have successfully been using an “App password” and SMTP AUTH with no problems up until about 2 weeks ago. I have made no changes or updates to FSM and the user account is still active and able to send emails through Outlook.Does anyone know why this may have happened and also are there any instruction on setting up OAUTH & SMTP with O365 in FSM

Hello!I would like to trigger a business rule through a client script. If this is possible please let me know the syntax.

Hi All, Is there any possiblity that Sorting in FSM and PSO get saved and once user relogin they can able to view the data . Regards,Shiyaz

Hi community,we are looking for help to set up the work calendars in FSM to use the calendar exceptions also in PSO.Out goal is to assign different calendars to different users to manage the calendar exceptions for different regions in different countrys.For example: Hollidays in different regions of a country should be stored in different calendars which will assigned to the related users.In PSO these exceptions should be displayed and used for the scheduling.For now we set up four different calendars in FSM and assigned them to the related users. In PSO we only see the calendar exceptions which are set up up in the person records of the users.Any ideas whats missing or needed to get this runnig?ThanksBenjamin

Could someone explain what this warning relates to and how to solve it please? “Language model not found in loaded locales - restoring default, null”  

Hello,we need a solution to efficiently manage exceptions in the calendar for team meetings without the need for a manual import per technician. This solution should take into account both existing and future exceptions in reports.The question now is in which tables the recurring calendar exceptions entered in PSO are stored. Here we can examine in more detail what the solution idea is and how it can be implemented. Thank you Best regardsMarkus 

We are in the process of planning to upgrade FSM to either version 6U26 or 6U28. I know that both of those versions are certified to work with MS Server 2022 and MS SQL Server 2022. Question: Did any of IFS Customers has attempted to install FSM on SQL Server 2022 and if yes, were there any challanges? Is FSM performing better under MS SQL 2022 compare with MS SQL 2019 ?Should we chose Enterprise edition or Standard edition? Thank you. 

Hi All,I have one resource that I can’t add to a region.His ID will not show up in the drop down in Scheduling Resource Regions screen.Any clue why he’s being filtered out? Thanks,Rob

I integrated FSM and PSO using HTTPS method but received an error message when initializing the dataset for on-premises systems. PSO base URL also configured on web config   Below are my webconfig<endpoint address="https://xxx-xxx-xxx-xx.xxx.com:8744/IFS/Scheduling/Gateway/Service/Data" binding="wsHttpBinding" bindingConfiguration="WSHttpBinding_IDataRequest" contract="GatewayService.IDataRequest" name="WSHttpBinding_IDataRequest" />      <endpoint address="https://oxxx-xxx-xxx-xx.xxx.com:8744/IFS/Scheduling/Gateway/Service/SystemManagement" binding="wsHttpBinding" bindingConfiguration="WSHttpBinding_ISystemManagementRequest" contract="GatewayService.ISystemManagementRequest" name="WSHttpBinding_ISystemManagementRequest" />      <endpoint address="https://xxx-xxx-xxx-xx.xxx.com:8744/IFS/Scheduling/Gateway/Service/Session" binding="wsHttpBinding" bindingConfiguration="WSHttpBinding_ISessionRequest" contract="GatewayService.ISessionRequest" name="WSHttpBinding_ISessionRequ

Has anyone defined a Best Practice to follow when using the Symptom, Discover and Cause fields?

Our system has a large number of stock records for items that when they reach a count of 0, aren’t likely to be used again for months or years. We have an SQL statement to find these records and remove them from our stock table to clean it up so we don’t have thousands of empty rows to search through when running other queries. Rather than directly modifying a crucial table like ‘stock’ we opted to add them in a T-Table called ‘t_stock’ with the delete modifier. We then run a T-Import to delete these rows as a safer alternative, and also to trigger any business rules when they are modified. We are able to schedule the SQL query to run on a set schedule say, every night at 11pm.Is it possible to schedule a T-Import for this table to run at a similar time so it doesn’t have to be manually run? What other solutions might be possible when working with such a critical table? 

How do you add an entry to this table? 

HI Team,We are trying to insert a record for specific scenario for specific task_id value. But in the Custom processes where we added the query for the insert the task_id value is not retrieved for the exection point.We get this error in logs :Message: SQL Server exception (137:Must declare the scalar variable "@TASK_ID".) executing following SQL: Kindly revert on the solution for this process to handle the task_id in FSM 

We see no impact on the ‘shop order finish date’ in case of a reconfirmation of an external operation (say the confirmed lead time is 2 months, where the pre-filled purchase lead time is 1 month). Is there a setting/ possibility to see the impact of a reconfirmation on the the ‘shop order finish date’? Kind regards, Bart

We are using V10 IEE. Our business wants to schedule PM work orders out several years, to 2027. The Maintenance Plan for every PM Action we create will only plan work out to the end of next calendar year, Dec. 2025 in this case. This is observed across multiple sites and calendars used, even when the calendars are generated well past 2027.How do we get the Maintenance Plan to push planned work out multiple years ahead?  

Hi Experts:We have resource A where he is normally working for two types of jobs, Active and Passive. We have one dataset for ACTIVE and other one for PASSIVE.Question is How we can allocate the same resource into two datasets but job allocations should not conflicts?EX:If the resource A is allocated to a Task in dataset ACTIVE, at the same time he should not be allocated for any job in Dataset PASSIVE. Jobs should not conflics. Thank you,KM  

Good Day,We are currently running FSM 6 U25 and using mobile iOS.  I have been asked to provide synchronization history by certain device id or person id.  I have located login and logout history, but I cannot find any record related to sync other than last synchronization date and time in person mobile which is overridden with the last dttm each time synced.  Any options already available to capture this data?Thank you!

Dears, Can we disable/hide the Adhoc Report button on Reports Screen.Reports Screen is a baseline Function. So, we can’t modify or customize it. Thanks & regards,Narsing

Hello,We have a business rule that is running twice resulting in duplicate records in the event_history table. Do you know what could possibly be causing this? Do you know if there is a XML that can delete the duplicate record?

Hi All,We’re trying to figure out what the data source for this is in PSO: If I make changes to this in Scheduling Resources, it doesn’t seem to have an effect on the shift start/end I have tried sending the changes to the dataset, but that didn’t seem to change anything. Thanks,Rob

Hi All, As a case I am a Service Technician trying to report a Work Order performed for a customer.In IFS Cloud I used the lobby ‘Service Technician’ to travel to the customer and start my work. Now I want to issue materials that I am using during my job. I succeeded in issueing materials that are ‘Company Owned’ but how do I issue material that is ‘Customer Owned’?I’m in ‘Work Details’ and I click on ‘Material’ Here I can add “new material”But there does not seem to be an option to say that the material is ‘Customer Owned’ (because I used an unforeseen part from the customer’s own stock, but I would still like to track that it has been replaced at this intervention)  What is the solution here? How can the service technician easily report back to the back office that a piece from the customer’s own stock was used to repair this machine? Best RegardsRoel

Hi folks, Is there any IFS FMS Developer/Customization guide which can be used by developers? Best regards, 

Hello,  i notice that some of our users have a 24 hour clock in PSO/Cloud and some have the 12 hour AM & PM. How do we change the user preference settings on this?