Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hello, how can I find the PSO version that I currently have? For example 6.12.0... or 6.13? I could only find this information.Thank you very much. Best regards,Iulia

Once logged into the FSM Web client and launching the Schedule Workbench to open PSO, when the user selects a task and view details and selects FSM Task Info, this launches a new browser window but back to a new log in page even though the original log in session is still open and active.  Is there a way to prevent this and just open the selected task? Richard

Hi, Can someone tell me please why a business rule (process ID 10, standard rule) would fire selectively bqsed upon a task update. For example. if i change the status on a task record, the rule will fire on certain statuses and not others (i have the watch turned on for that rule)? What controls this? ThanksMartin

Hi everyone,  How do businesses that employ field staff/ engineers manage van checks and fulfill related  requirements, particularly when using a PSO database primarily for engineers? Are there alternative database solutions commonly used by other businesses for similar purposes?Please let us know! Many thanks 😊

Hi everyone, How are customers community fulfilling orders ? Is this data being stored in pso or somewhere else. This goes for field staff/ engineers UK😊.  Many thanks    

Hi All,In FSM mobile can we check if in the field user is adding an alphanumeric value and trying to save to thrown an exception to add only numeric data. Is it possible using client script. Thanks,Lavanya 

HiI just want to display rows which have values. Any one have a idea to do this using a configuration ?. ‘Thank You.

As per the schedule, Release Notes should be made available as U28 should be released by 3rd May 2024. When will we expect to receive the Release Notes of FSM6 Update28?

Hi Experts,We are running into this annoying error that completely locks down the task and prevents any update. Above is when I tried to update the description field of the task 17525. This field is not associated with any business rule. In this example, this only occurs for the highlighted task 17525 whereas the other tasks can be updated without an issue. Also, I could update the task 17525 via SQL without an issue, so only an xml update seems to be causing this.So, we suspect a certain pattern of processing the task ends up in causing the task to be in this corrupted state. Our current suspicion is that when we at once trigger multiple integrations that update the task, it leads to this (we are yet to ascertain that). But my contention is that it shouldn’t leave the task in this type of a corrupted state regardless of the process.What I have since attempted is to mark all the custom metadata fields as “force select”, refreshed cache, re-logged in and tried to update the task. But it

Hello Team, We are working on the lobby and looking on dynamic navigation part, Once we configure the element designer It was working fine in smart client , But in the web client its getting concordinated in the same field . Iam attaching the screenshot below,Kindly verify and advice on the same.Web client:  Smart client Thanks & Regards,Archana Srinivasan

Hi All, When I try to initialize  the mobile device, the following error comes on the mobile error log. EXCEPTION Message: unable to open database file ... Stack Trace:    at System.Data.SQLite.SQLite3.Open(String strFilename, String vfsName, SQLiteConnectionFlags connectionFlags, SQLiteOpenFlagsEnum openFlags, Int32 maxPoolSize, Boolean usePool)   at System.Data.SQLite.SQLiteConnection.Open()   at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.CreateMobileDatabase(String personIdIn, String deviceSequenceIn, String messageIn) Any ideas about this issue?Best regards,Thank you

I have 2 dropdowns in mass update screen. I want to disable one of them based on a condition. How can I achieve that? 

Hi,I have a requirement to exclude the PART_USAGE.PART_LINE_CODE = ‘C_PDO’ from the list.After initialization the result is correct.But once I add a part usage which has part_line_code = ‘C_PDO’ inserted the the list will show the increasing number ( including PART_USAGE.PART_LINE_CODE = ‘C_PDO’ in the list) Example here: after reinitialization, the list = 4.  Add part-usage C_PDO, the list = 5.Do reinitialization, the list = 4 The PART_USAGE sync rule: Ownership Query:<hierarchy_select> <primary_table>task_assignment_view</primary_table> <from> <table>task_assignment_view</table> </from> <attrs> <attr>task_assignment_view.person_id</attr> </attrs> <where> <data_constraint> <constraint> <left_operand>task_assignment_view.task_id</left_operand> <operator>eq</operator> <right_operand>{task_id}</right_operand> </constraint> </data_constraint>

Hi, The requirement is to retrieve the value for WO No using an API call and to assign that value to a variable, so that it can be inserted into a custom field in Miscellaneous Resource Allocation page. The code to retrieve WO No value is shown below. The environment is IFS Cloud 22r2. SELECT Jt_Task_API.Get_Wo_No(task_seq) from SELECT Jt_Task_API.Get_Wo_No(task_seq) from JT_TASK_CLOCKING_TAB a WHERE a.C_allocation_no=:allocation_no AND a.C_resource_seq=:resource_seq a WHERE a.C_allocation_no=:allocation_no AND a.C_resource_seq=:resource_seq Is there a way to read (which is retrieved using an API call from the database) and assign that WO No value into a variable in a workflow?

Hi all,I’m trying to filter the Part Usage List, but no luck so far.There is no Where Script option (it’s a baseline screen) to use.I’m now trying to filter via the Populate script. But function like ‘deleteRow’ isn’t supported in mobile.Also no luck so far with creating a empty list and then add a line via ‘setRowOnListData’ Any suggestions?  

I selected a locale, PT-BR, on my FSM user settings. Unhappily a few menu did not receive a translation and they still listed on the main menu in English.Does any one knows how to translate this items. I already tried to use use the message translation on it, but it didn´t work. I Still have an option “STOCK”, on the main menu, and not “ESTOQUE” as expected. 

Hi Team, Can some one explain in details how this works “ SORT ORDERS FOR SAVED SEARCHES IN WEB CLIENT” . As i tried to sort based on status or priority it dint work. Need some documents pls.Regards,Shiyaz 

i am looking any information about the algorithms contained in the ifs pso?

Hello, I have a situation like the one in the picture below. The scheduling period is two days and activity duration is very short(3min).I would like to show "part Stock level" in a spaced out and visually understandable way. Could I focus on just one day? is it possible to zoom in or enlarge “Allocation over time” only for visualization purposes?I would like to show clearly what is happening in terms of the part stock level (Resource -Part Tab) and the chart trend (es: up and down)Is there any way to see this graph in a better way?  ThanksStefania

Dear All, Playing around with the IFS MWO Service app for Cloud. One of the features is the ‘New Request Quotation’. When you click it you get a window where you need to enter 4 mandatory fields: Description Customer Service Service Organization Description and customer are no issue. But under ‘Service’ and ‘Service Organization’ my drop down menu’s remain empty. Where do I add information so that these become available? For Service Organization => In IFS app I did find a window called ‘Service Organization’ and I added some default in but this does not seem to go through to the MWO app. Is this the correct window?  And for the ‘Service’ field, I don’t have any ideas. :-) Thanks for your help. Best RegardsRoel 

Hi Team,Am getting the below error message when am clicking the import/export.“Import/Export functionality not enabled for this installation” Appreciate your support

Hi, Is there a way can we hide or delete the work task that is completed by FSE already ? Thanks,Rishabh

Hi allHave found a potential issue which I wonder if there is a work-around for.We have a couple of real-time sync rules which are based on SQL Views/Custom Metadata.Completing a change in FSM (say moving some stock) is visible in the View BUT does not sync to mobile devices. It only syncs if there is a full re-initialization.This is an issue!Ganners 

We are trying to enable SSO to the FSM Smart Client and we are having Java script error pop-up and Overlapping of taxt in the rendered Sign-On Page. Please note that SSO is now working in our Warehouse Portal and Web Client Version. As per our SSO support:1) Java Script related pop-up - Resolution: Ensure running of Java Scripts is enabled for whatever in App browser you're using for SmartClient2) Overlapping of text - Due to unsupported IE browserWe have tested in our virual Machine and in our Citrix environment with Edge or Chrome as the defaul browser and set the Java Script enabled to the browser and same error/behaviur still occur.Can you please let us know if the package for the FSM Smart Client defaults the browser to EI and confirm if the Java scripting is enabled?

We are updating from FSM 6 v16 to v26 and are currently regression testing. So much of it looks good except for one area - opening Repair Center screen times out.It doesn’t matter if the unit selected was already available before the version update or if the RMA was created after, the result is the same.  We can search without issue, but clicking on an item to open the screen times it out.Opening a related task on the task screen is fine using the default repair center screen instead of their modified screen gets the same result I turned server log way up to see if it records anything, but I found nothing conclusive as the culprit.Has anyone seen this or have other suggestions on where I should continue my hunt for a solution?Any and all ideas are appreciatedGeoffrey