Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I selected a locale, PT-BR, on my FSM user settings. Unhappily a few menu did not receive a translation and they still listed on the main menu in English.Does any one knows how to translate this items. I already tried to use use the message translation on it, but it didn´t work. I Still have an option “STOCK”, on the main menu, and not “ESTOQUE” as expected. 

Hi Team, Can some one explain in details how this works “ SORT ORDERS FOR SAVED SEARCHES IN WEB CLIENT” . As i tried to sort based on status or priority it dint work. Need some documents pls.Regards,Shiyaz 

i am looking any information about the algorithms contained in the ifs pso?

Hello, I have a situation like the one in the picture below. The scheduling period is two days and activity duration is very short(3min).I would like to show "part Stock level" in a spaced out and visually understandable way. Could I focus on just one day? is it possible to zoom in or enlarge “Allocation over time” only for visualization purposes?I would like to show clearly what is happening in terms of the part stock level (Resource -Part Tab) and the chart trend (es: up and down)Is there any way to see this graph in a better way?  ThanksStefania

Dear All, Playing around with the IFS MWO Service app for Cloud. One of the features is the ‘New Request Quotation’. When you click it you get a window where you need to enter 4 mandatory fields: Description Customer Service Service Organization Description and customer are no issue. But under ‘Service’ and ‘Service Organization’ my drop down menu’s remain empty. Where do I add information so that these become available? For Service Organization => In IFS app I did find a window called ‘Service Organization’ and I added some default in but this does not seem to go through to the MWO app. Is this the correct window?  And for the ‘Service’ field, I don’t have any ideas. :-) Thanks for your help. Best RegardsRoel 

Hi Team,Am getting the below error message when am clicking the import/export.“Import/Export functionality not enabled for this installation” Appreciate your support

Hi, Is there a way can we hide or delete the work task that is completed by FSE already ? Thanks,Rishabh

Hi allHave found a potential issue which I wonder if there is a work-around for.We have a couple of real-time sync rules which are based on SQL Views/Custom Metadata.Completing a change in FSM (say moving some stock) is visible in the View BUT does not sync to mobile devices. It only syncs if there is a full re-initialization.This is an issue!Ganners 

We are trying to enable SSO to the FSM Smart Client and we are having Java script error pop-up and Overlapping of taxt in the rendered Sign-On Page. Please note that SSO is now working in our Warehouse Portal and Web Client Version. As per our SSO support:1) Java Script related pop-up - Resolution: Ensure running of Java Scripts is enabled for whatever in App browser you're using for SmartClient2) Overlapping of text - Due to unsupported IE browserWe have tested in our virual Machine and in our Citrix environment with Edge or Chrome as the defaul browser and set the Java Script enabled to the browser and same error/behaviur still occur.Can you please let us know if the package for the FSM Smart Client defaults the browser to EI and confirm if the Java scripting is enabled?

We are updating from FSM 6 v16 to v26 and are currently regression testing. So much of it looks good except for one area - opening Repair Center screen times out.It doesn’t matter if the unit selected was already available before the version update or if the RMA was created after, the result is the same.  We can search without issue, but clicking on an item to open the screen times it out.Opening a related task on the task screen is fine using the default repair center screen instead of their modified screen gets the same result I turned server log way up to see if it records anything, but I found nothing conclusive as the culprit.Has anyone seen this or have other suggestions on where I should continue my hunt for a solution?Any and all ideas are appreciatedGeoffrey

I want to create a Business Rule of type Input XML. Can anybody guide me with the steps?

Hello, I am running into an issue where an element in a lobby is not showing data in the web client, but it is in the smart client. Web ClientSmart Client 

I have a custom screen like the following. I want to search on a person ID or person ID and skill both and do a mass update like adding a skill to those particular technicians or mass delete those technicians. I have tried adding the delete button but it is not working. How can we perform these tasks on FSM?  

I read in another thread that there may be an MPM to re-price a request. My first question would be, is there documentaiton on available MPMs?If not, could someone confirm if there is a re-price request MPM and if so its name?The intention would be to assign it to a button on the request screen to re-price any part on non-part usages lines. We change linecodes if the customer has caused the breakdown to initiate charging however changing a linecode on a part usage line does not initiate a re-price.If I can get that working I may look to do it automatically using a business rule to trigger the MPM however I need to know if such an MPM is available in the first instance.Thanks,Barry

Problem:The complete pricing in SMT is not devided by access-groups.Every country (access-group) can see and adjust all prices. If we create in Part Pricing a new rule, we can see a coloumn Access Group, but can not change/select a Access Group. Requirement: Every country (access-group) should only see and maintain there pricings

 Hi, a user has reported receiving the following message, does anyone know what this refers? I am struggling to understand the cause of the error. 

I am attempting to update all part usage lines on a Task when task.user_def4 is set to a particular value.I have setup a Custom Process XML business rule with TASK as the Primary Table and this is firing when task.user4 is set. The Custom Process is shown below.I want to update part_usage.part_line_code on all part usage lines on the task. The Business Rule is shown below.The error I get when my BR fires is  “Attempt to update a record without providing all Primary Key information”.My XML is as follows. <update_part_usage><part_usage><part_usage>@task_id</part_usage><part_line_code>MIS</part_line_code><update/></part_usage></update_part_usage> Any guidance on where i have gone wrong would be appreciated.Thanks,Barry

Hi, We have an extract rule on a custom table for mobile that doesn’t appear to be triggering any data out to mobile.A record is getting created. The extract rule for the table looks the same as other tables that are working just fine (e.g PART_NEED).The sync rule looks fine, again as above no different to what we have for PART_NEED.However when a record is created nothing is happening in terms data created to MM_MESSAGE_OUT for mobile to pick up. What can I use to be able to root cause why? i.e. server logging.Or is there a generic have you remembered to do ‘x’? Any directions would be greatly appreciated. RegardsyAdt

Hi All,Getting an  502 error while accessing PSO application. we did iis and server restart but still getting same error.Kindly suggest  how we can  fix the  issue.Thanks,Durga

 Hi community, We have a problem with service notes created from MWO, which was reported by the customer:If I add a new service note from the cloud, it’s synced down to mobile If I add a new service note from the mobile, it’s not synced back to the cloud. In fact, the status of the work task is stuck on “work started” and I can’t get anything synced to cloud.This is what we can read from the failed transactions: I dont know if it helps, but we noticed that when you are adding a service note from the cloud, MWO is not retrieving correctly if the service note is external/internal.Only if you click on the toggle bar, it retrieves the correct internal/external type for that note type.  After toggling Can you please provide any help?Thank you, Andrea

I want to perform “MASS DELETE” on some selected skills in a screen. Is there any functionality in FSM that can do it or is there any way to do it? 

We have a situation where we will not have the full address at the time of appointment request. We will only have city, country and postal code at appointment request and later at the time of slot confirmation, we will have the full address. Since address is a mandatory field in FSM, we want to use some default address per postal code at time of appointment request and update later once we receive actual address at slot confirmation. The question is PSO will show slots based on default address and later when address gets updated co-ordinates will be changed so will there be any known impact on the task or on the PSO schedule with this address update.Note : Default address and actual address both lie in same zip code so we should not have a situation where there is very huge distance between the co-ordinates of the 2 addresses.

Hi All,If we have multiple server and multiple process then how to segregate outgoing servers for staging functionality.If we have 10 server and 20 process then how we can divied servers equaly. Menas A server can process only B not C and D can only process E not B and C as per the configuration.

All, Is there a way to Hierarchy select with a variable date? Static dates work fine, but I cannot figure out how to put a variable date in a hierarchy selectI tried a variety of expressions & variables without luck, such as: Today() @expression[Today()] @expression[Now()] another dttm column (such as task.plan_end_dttm) This works as intended, with a static date value:<hierarchy_select> <attrs> <attr>task.task_id</attr> </attrs> <primary_table>task</primary_table> <from> <table>task</table> </from> <where> <data_constraint> <constraint> <left_operand>task.plan_start_dttm</left_operand> <operator>gt</operator> <right_operand>4/26/2024</right_operand> </constraint> </data_constraint> </where></hierarchy_select> This is what I’m trying to accomplish, which I cannot get to workSample 1 (variabl

Hi Team I am looking for a document with the comparison feautures of IFS Cloud Service management vs IFS FSM Stand Alone tool. What are available in cloud which is not in FSM and vice versa.