Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi, I generated a WO from a Service Contract and noticed that the Customer is empty. The PM that I used is linked to a Work task Template, and the Work Task Templates DO have the Customer on there. So why do the Work Tasks have the customer, but the Work Order itself is empty. This is rather confusing. Or is there a specific reason for this that I am missing here? Best RegardsRoel  

In Apps 9 there was a field within both Part and No Part Requisition Lines called ‘Cost Return At’. If this value was set to ‘Arrival’, this would create a work order posting when the purchase order created from the requisition was received. I cannot see an equivalent field in Apps 10. Is this functionality available somewhere else? We basically want an entry in the Cost tab of the Work Order Task when a purchase order (created via requisition) is receipted.    

Hi Team,Can we display the Product Image on Mobile Product Screen without any customizationProduct Image Mobile Product Screen 

When we change a technician’s truck in their PERSON record/Place for Stock, the PERSON_PLACE sync rules sends the update truck change to mobile within an hour.  However many screens continue showing the old truck value until the mobile user initializes.This is because these screens have client refresh scripts that populate fields from e.g. var Tech_Truck_Place = getUserInfo('StockFromPlace');How can I update that getuserinfo data on mobile without having to initialize the phone.

Dears, Please let me know we can disable Delete option under Notes Tab of Task Screen. Thanks & Regards,Narsing

We would like to use PSO Depots with FSM 6 to have technicians pick up parts for calls but don't know how or if this is even possible.In the PSO Scheduling Concepts - Parts Functional Guide, there is the following blurb which says "Depots are a special type of Activity (with activity_class_id=DEPOT)" but it looks like the activity_class_id for Activities (aka: Tasks) is hard coded to "CALL" in the Metrix.Threesity.Integration dll. From what we see, when GenerateActiviyExportXml is called, it internally calls AddActivtyToXDoc which has the following line, hard coding the activity_class_id to “CALL”:this.AddNodeAndValue(xDocIn, element, "activity_class_id", "CALL");) If PSO Depots are truly Activities with an activity_class_id equalling “DEPOT”, can we use PSO Depots with FSM 6 or is there another way to have technicians directed to pick up parts by the system to be dynamically scheduled for a call? PSO Scheduling Concepts - Parts Functional Guide - Page 6DepotsWhere there are lots of pi

 If you want to learn more about Service Management in IFS Cloud including all the new capabilities in 23R2, then this might be of interest. I have updated the Demystified Trilogy to 23R2 and posted the files here:IFS Cloud - Scheduling demystified (23R2)IFS Cloud - Next-Generation Service Management demystified (23R2)IFS Cloud - MWO Service demystified (23R2)

This is the 3rd release of Scheduling Demystified, which now includes everything that was added in 23R2.183 pages cover:Work Order Management vs. Request Management Scheduling Dataset Modelling data Scheduling Optimization Dataset User setup for the PSO Workbench Communication between MWO, Dispatch Console and PSO Shift templates Scheduling resources Crews Resource requirements Resource analysis MRA - Misc. resource allocations Skill Management Availability Patterns Scheduling activities Availability Patterns Appointment Booking Dispatch Console SLA Management Skills TroubleshootingDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - NGSM demystified (23R2) and IFS Cloud - MWO Service demystified (23R2).

This is the 2nd release of NGSM Demystified, which now includes everything that was added in 23R2.165 pages cover:Introduction to Next-Generation Service Management (NGSM) Request management Request Contracts Warranties Service organizations, user groups, and resources SLA Management Activity Types Scheduling Activity Types Service catalog and standard tasks Recurring Services Location data Availability Patterns Skills Miscellaneous Resource Allocations Brands, Object Families, and Models Service Object Structured Failure Management Service Notes Event Management Task BundlingDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (23R2) and IFS Cloud - MWO Service demystified (23R2).

Hi All,I got below requirement form client ,Is there any way to use full 8 hrs shift with out creating new template for 9 hrs.1.We use FSM Appointment Booking. We have Appointment Templates created for 2, 4, 6 and 8 hour blocks. Technician shifts are generally a maximum of 8 but sometimes 9 hours. Our Scheduling team needs to sometimes book appointments that take 490 minutes (8 hours) but FSM doesn’t show appointment availability for that length of time – we’re guessing that’s due to being beyond a one-day shift. We tried lowering the Duration until FSM finally showed offers and it looks like PSO’s offers include travel time in the formula for shift availability so won’t give offers for the full 8 hours. [However it appears that when Appointment Booking is accepted PSO does not include travel in scheduling]. We’re considering creating a new Appointment Template for a 9 hour block and wonder if that is a solution, or is there some other mechanism we can use for PSO to give offers for a

Dears, Will FSM6UPD25 still support the Key cloak version 12.0.4 for SSO Integration?Please let us know. Thanks & regards,Narsing

We have used mpm ‘perform_create_contract_bill_schedules_for_contract’ many times to regenerate bill schedules after doing mass contract pricing updates using an import map.  It would appear that the mpm has been deprecated from u6 to u25.  What is it replaced by?Thanks,Richard

Hi,Has anyone developed a quick report or something similar to generate a dynamic projected revenue for a given service contract? This is for projected revenue and not the actual revenue. This is somewhat possible by generating invoice preview lines, but is there a way to find it without generating them? Cheers

Good afternoon, We use ODATA integration to retrieve data from various Views and Tables in FSM.We've noticed that all ODATA "GET" requests are constrained by the value set in the "ROW_LIMIT" application parameter.Is there a way for ODATA to return more than the Row_limit set number of rows without increasing the Row Limit across the entire system?Perhaps this could be defined in the Custom Metadata, by Table or View? Thank you!

Hello, how can I find the PSO version that I currently have? For example 6.12.0... or 6.13? I could only find this information.Thank you very much. Best regards,Iulia

Once logged into the FSM Web client and launching the Schedule Workbench to open PSO, when the user selects a task and view details and selects FSM Task Info, this launches a new browser window but back to a new log in page even though the original log in session is still open and active.  Is there a way to prevent this and just open the selected task? Richard

Hi, Can someone tell me please why a business rule (process ID 10, standard rule) would fire selectively bqsed upon a task update. For example. if i change the status on a task record, the rule will fire on certain statuses and not others (i have the watch turned on for that rule)? What controls this? ThanksMartin

Hi everyone,  How do businesses that employ field staff/ engineers manage van checks and fulfill related  requirements, particularly when using a PSO database primarily for engineers? Are there alternative database solutions commonly used by other businesses for similar purposes?Please let us know! Many thanks 😊

Hi everyone, How are customers community fulfilling orders ? Is this data being stored in pso or somewhere else. This goes for field staff/ engineers UK😊.  Many thanks    

Hi All,In FSM mobile can we check if in the field user is adding an alphanumeric value and trying to save to thrown an exception to add only numeric data. Is it possible using client script. Thanks,Lavanya 

HiI just want to display rows which have values. Any one have a idea to do this using a configuration ?. ‘Thank You.

As per the schedule, Release Notes should be made available as U28 should be released by 3rd May 2024. When will we expect to receive the Release Notes of FSM6 Update28?

Hi Experts,We are running into this annoying error that completely locks down the task and prevents any update. Above is when I tried to update the description field of the task 17525. This field is not associated with any business rule. In this example, this only occurs for the highlighted task 17525 whereas the other tasks can be updated without an issue. Also, I could update the task 17525 via SQL without an issue, so only an xml update seems to be causing this.So, we suspect a certain pattern of processing the task ends up in causing the task to be in this corrupted state. Our current suspicion is that when we at once trigger multiple integrations that update the task, it leads to this (we are yet to ascertain that). But my contention is that it shouldn’t leave the task in this type of a corrupted state regardless of the process.What I have since attempted is to mark all the custom metadata fields as “force select”, refreshed cache, re-logged in and tried to update the task. But it

Hello Team, We are working on the lobby and looking on dynamic navigation part, Once we configure the element designer It was working fine in smart client , But in the web client its getting concordinated in the same field . Iam attaching the screenshot below,Kindly verify and advice on the same.Web client:  Smart client Thanks & Regards,Archana Srinivasan

Hi All, When I try to initialize  the mobile device, the following error comes on the mobile error log. EXCEPTION Message: unable to open database file ... Stack Trace:    at System.Data.SQLite.SQLite3.Open(String strFilename, String vfsName, SQLiteConnectionFlags connectionFlags, SQLiteOpenFlagsEnum openFlags, Int32 maxPoolSize, Boolean usePool)   at System.Data.SQLite.SQLiteConnection.Open()   at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.CreateMobileDatabase(String personIdIn, String deviceSequenceIn, String messageIn) Any ideas about this issue?Best regards,Thank you