Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Does anyone know how regular expressions work with FSM? As in, how do you specify the (input)value that needs to be validated and how do you specify the ‘Output format’?  There are some examples which sort of make sense, but it is to little to fully understand it.     

Can anyone please suggest me how i can to database migration from my SQL server FSM 5.7 Database to FSM 6 Database or any other external database. Regarding database migration any sample will be very helpful.

We have the below XML being triggered from a business rule, after commit insert or update on the TASK table.  This XML creates a new address (using a custom view) and updates the address_id of the task.  We sometimes see that,  if there are 2 TASK’s created almost at the same time (with just 1 second delay or less than 1 second delay)  then both the task’s  are updated with the same address id.    The below expression that is updating the address_id returns the same address_id in  both cases.  <address_id xpath_node="//update_address_result[@result_name='update_tmfb_address']/address/address_id" />   However we see in the database that 2 new address_id are created but the both the task’s are updated with only 1 of them.    So basically when we have 2 similar tasks created at the same time then this business rule executes 2 times and the expression “//update_address_result[@result_name='update_tmfb_address']/address/address_id" doesn’t return unique result.  The task ‘s ar

Is it possible to show/hide fields (setControlVisibility) or set some fields as required/not required (setControlRequired) on the FSM Smart Client Screen using Client Script?  I want to set some fields as not required based on the task_type on the TASK screen, so that I do not get the validation error when saving.  If task_type = A set user_def1 as required  else if task_type = B set user_def1 as not required

Hello In FSM 5.7 mobile, when attaching photos, you can only take the photo and save within FSM but not to your camera roll. This is an issue as there have been many instances of the file getting corrupted and unable to retrieve it since it only exists in the attachment database.   Is there a way to allow the app to save these photos to the camera roll as well? I know users can upload there own photos but you have to navigate through android root menus and that is not user friendly 

Hi, Can anyone suggest how to create model window screen(like about screen ) in FSM.

When generating the tasks from a contract using PM Contract Manager i get an error in the run log the error states “There is no row at position -1.”   i re-created the contract and the results are the same. any idea what this is referring to?    

Can anyone please tell me how i can do some admin level changes in Web client portal.i want to do some customization that should affect on the web client. Do I need to do some code level .dll customization for that as there is limited option to do the changes from the smart client back end which reflects on the Web client.

Hi can anyone please tell me how to install FSM mobile service in my Mobile.Now i am using mobile service through NOX mobile emulator but i want to use the service in my mobile phone only. I tried to download the service in mobile through but its not connecting its saying localhost refused to connect.Remember the FSM i installed is on premise installation only with my local IIS server. Please help me how i can use FSM mobility service in my Mobile.

When i am trying to print a custom SSRS report from FSM Reports screen it is redirecting me to the Web browser where it is not printing. I want to print that report within FSM report window.Some application parameter i need to check for this in APP PARAMS, Can somebody please tell how i can fix this. Remember i can print baseline reports within my FSM Reporting window.    

While accessing the FSM Web Client Portal from IIS server.It is  throwing 500.19 Internal Server error. How to solve this error. Remember that its an on premise installed web client portals. I believe i need to do some configuration in the web config file.Can someone tell me what i need to do?    

We have just installed FSM 6.4 in our test environment, but cant find how to access the Technician Portal.  We installed the Web Client (of which i understand the Technician Portal is part of?), however if we try and log in as a TECHPORTAL licence we get an error stating user is only configured for Tech Portal access.  So how do we log in as Tech Portal?   Thanks in advance

hi can anyone tell how to reflect the data to smart client or back office . i am wrote a script for mobile using the  setdbvalue(stringformat(“update person set user_def12=’{0}’ where peron_id =’{1}’”,y,personid)); here y and personid is parameters that i am passing . the script executes but the data is not reflected in back office or smart client  , so anyone tell me how this can be archived . thanks in advance .

Hi can anyone tell me , how to update the value back to the database when we are using setDBValue function in script for mobile.

Hello everyone,   Is it possible for FSM Mobile execute a custom script during a sync? My goal is to leverage a script to force a sync on another application on the mobile device after or during a sync in FSM.   Thanks, Jack Olson

As communicated by Apple, the Apple Volume Purchase Program (VPP) will cease to exist and it is replaced by Apple Business Manager (ABM).As a result of the above, customers using mobile applications from IFS distributed previously through VPP need to change their distribution method to use an ABM account instead for receiving IFS apps All customers who have VPP accounts should be aware of that they need to move to ABM.  Apple changed the links to redirect them to the new program, and new links are required to get to the VPP program: https://vpp.itunes.apple.com/ . Once there, customers are reminded to update to Apple Business Manager. Once they have enrolled in ABM, they create a Location for each VPP account and invite the VPP Purchaser.  All apps should continue to operate without issue The IFS/Partner App Manager needs to make sure to add the Organization ID to Pricing and Availability when sending the new app version to the customer . (customers can only have the  Organization ID

Impact on IFS Customers Apple have enforced a policy that all applications must be built using the iOS 13 SDK (Xcode11) by the 30th June 2020. From this date, new submissions of new or existing apps that are not built on this version will not be accepted into the store. FSM 5.7 Update 10 and FSM 6 Update 5 both comply with this requirement. Previous versions of FSM do not comply with this requirement. Another part of our application is affected by these changes from Apple. Our photo redlining/editing tool is no longer supported and has been removed from FSM 5.7 Update 10 and FSM 6 Update 5. It is our intention to reintroduce this capability by embedding a different 3rd party controller in a future update of FSM 6 once an appropriate tool is selected. Why does this matter? If you have modified the FSM mobile application on iOS and have not had your app accepted by this date, any new submissions of that app will be refused. This change does not affect existing apps that are already subm

New to FSM. Can someone please share any presentation on IFS FSM its functions, features and how to use FSM

I found the issue in Mass update of tasks in FSM 6U3 fresh installation. It seems, the bug in 6.3 and it works fine in 6.4 (refer image 02 for 6.3 issue) However, I have to fix this for a 6.3 customer without upgrade to 6.4 Anybody have workaround for this? Or else did I do something wrong?   Note - You can find the mass update for task from the dropdown in task search button. (image 01) Image 01 Image 02 This should be changed to Completed status and Processed count should be 4(equal to Total).

Can anyone please guide me what is the use of MPM in FSM and how it works in our application? one normal sample will be very helpful.

Hi All, In FSM there is this IQA function that we can choose either in REQUEST, RAM also in Warehouse Portal. Question is can we make it Mandatory to perform for example when starting a Request? Else no one will use it or they can skip, appreciate for your assistance. Requirement is we need to set it Mandatory.   Thank You, Kasun    

Can any one suggest how explicit call as execution point in FSM business rule will work. One sample data will be very helpful. 

Can someone tell me what is non part usage disposition?Where to use this concept in our FSM application.One sample data will be good to understand the concept.    

is there any way where we can add the shortcuts globally for all the users.

I am aware in FSM the surveys are always linked with Tasks , but is it possible to have surveys as independent objects and not linked with any tasks , like a morning routine for the technicians.