Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

We have just installed FSM 6.4 in our test environment, but cant find how to access the Technician Portal.  We installed the Web Client (of which i understand the Technician Portal is part of?), however if we try and log in as a TECHPORTAL licence we get an error stating user is only configured for Tech Portal access.  So how do we log in as Tech Portal?   Thanks in advance

hi can anyone tell how to reflect the data to smart client or back office . i am wrote a script for mobile using the  setdbvalue(stringformat(“update person set user_def12=’{0}’ where peron_id =’{1}’”,y,personid)); here y and personid is parameters that i am passing . the script executes but the data is not reflected in back office or smart client  , so anyone tell me how this can be archived . thanks in advance .

Hi can anyone tell me , how to update the value back to the database when we are using setDBValue function in script for mobile.

Hello everyone,   Is it possible for FSM Mobile execute a custom script during a sync? My goal is to leverage a script to force a sync on another application on the mobile device after or during a sync in FSM.   Thanks, Jack Olson

As communicated by Apple, the Apple Volume Purchase Program (VPP) will cease to exist and it is replaced by Apple Business Manager (ABM).As a result of the above, customers using mobile applications from IFS distributed previously through VPP need to change their distribution method to use an ABM account instead for receiving IFS apps All customers who have VPP accounts should be aware of that they need to move to ABM.  Apple changed the links to redirect them to the new program, and new links are required to get to the VPP program: https://vpp.itunes.apple.com/ . Once there, customers are reminded to update to Apple Business Manager. Once they have enrolled in ABM, they create a Location for each VPP account and invite the VPP Purchaser.  All apps should continue to operate without issue The IFS/Partner App Manager needs to make sure to add the Organization ID to Pricing and Availability when sending the new app version to the customer . (customers can only have the  Organization ID

Impact on IFS Customers Apple have enforced a policy that all applications must be built using the iOS 13 SDK (Xcode11) by the 30th June 2020. From this date, new submissions of new or existing apps that are not built on this version will not be accepted into the store. FSM 5.7 Update 10 and FSM 6 Update 5 both comply with this requirement. Previous versions of FSM do not comply with this requirement. Another part of our application is affected by these changes from Apple. Our photo redlining/editing tool is no longer supported and has been removed from FSM 5.7 Update 10 and FSM 6 Update 5. It is our intention to reintroduce this capability by embedding a different 3rd party controller in a future update of FSM 6 once an appropriate tool is selected. Why does this matter? If you have modified the FSM mobile application on iOS and have not had your app accepted by this date, any new submissions of that app will be refused. This change does not affect existing apps that are already subm

New to FSM. Can someone please share any presentation on IFS FSM its functions, features and how to use FSM

I found the issue in Mass update of tasks in FSM 6U3 fresh installation. It seems, the bug in 6.3 and it works fine in 6.4 (refer image 02 for 6.3 issue) However, I have to fix this for a 6.3 customer without upgrade to 6.4 Anybody have workaround for this? Or else did I do something wrong?   Note - You can find the mass update for task from the dropdown in task search button. (image 01) Image 01 Image 02 This should be changed to Completed status and Processed count should be 4(equal to Total).

Can anyone please guide me what is the use of MPM in FSM and how it works in our application? one normal sample will be very helpful.

Hi All, In FSM there is this IQA function that we can choose either in REQUEST, RAM also in Warehouse Portal. Question is can we make it Mandatory to perform for example when starting a Request? Else no one will use it or they can skip, appreciate for your assistance. Requirement is we need to set it Mandatory.   Thank You, Kasun    

Can any one suggest how explicit call as execution point in FSM business rule will work. One sample data will be very helpful. 

Can someone tell me what is non part usage disposition?Where to use this concept in our FSM application.One sample data will be good to understand the concept.    

is there any way where we can add the shortcuts globally for all the users.

I am aware in FSM the surveys are always linked with Tasks , but is it possible to have surveys as independent objects and not linked with any tasks , like a morning routine for the technicians.

There is a screen called Perform Definitions under Studio menu. What is the use of that screen. Can anyone suggest me.  Any sample data relating to this will be helpful.    Thanks in advance.

Can Someone tell how we can block the default pop up which is being occurred by the customized client script(baseline client script also),if we apply that script to any screen. Like in this screenshot i have applied one client script to work order screen(Request screen).Functionality wise the script is working fine but the default pop up is coming.i just want to block that pop up.How can i do that?  

Can anyone please help me with how Input XML FSM business rule will work.However i know the XML business rule and how its is working.But i want to know whats the use of input XML and how it is different from normal  XML Business Rule. One sample of input XML will be very helpful.

Can anybody Recommend how to Generate Request ID Sequence based on Static Value.   Like  The Request ID is been Generated from ‘1’ but I need My request ID should start from 5000 and the counter should begin from 5000.   One Sample would be very helpful.   Thanks in Advance.    

Checking our run log, there have been minimum of 2,500 mass updates within the last minute. We have our row limit to 2,500 so no idea how many more it could be at this time.   This is all being done on my username. I have done nothing in FSM today. This was happening yesterday as well.   How can i find out what is triggering these and how to stop it? There is no information to tell me what is triggering it. They all look like this:  

Hi, I am new to FSM. Is there a reason you may want to specify locations and/or bins on a place that is categorized as a customer place? I am only aware of marking warehouses or trucks with these relations.

Can somebody recommend how to create a new Time Clock and to use it effectively in different screen and also how to set Time Clock rule.

Can we have a sample format for REST API and ODATA, how to use them in FSM6 update 4? 

My Question is a high level question : I understand that Customer is the one who calls and asks for service so we create a request in the system . the request than has a task in it.  When do we know we need to create a RMA for the customer ,  if RMA has been created to Replace the part then who goes to collect the faulty part and deliver the replacement , basically what is happening on ground when we click on Post Shipment ,  the faulty part can be replaced by the technician but against which activity this will be tracked. If my technicians are deliverying the parts to customer then where do we track it.   

Can somebody explain how to Release the bills on monthly basis ( last Friday of every month). in contract Bill schedule.   

We have a substitution map for @place.email_address the notifications are not going through unfortunately. the rule works as the user that is listed on BCC is getting the emails. The BCC is listed as an actual email address with no map needed. its only when using this map does it not work   we do have other maps that work just fine but it seems to be this one that doesn't Here is the substitution map. Here are the code table here is the result from the notification log. you can see the TO is missing