Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I have a customer who is getting the below message and their non prod environment is unusable. Would they need to reach out to MS as this is a Microsoft exception? Category: Microsoft.AspNetCore.Antiforgery.DefaultAntiforgeryEventId: 7SpanId: 0309bd647ee93dbbTraceId: 4cefed6e1e4819386f968508f75281dcParentId: 0000000000000000RequestId: 8000006e-0001-c000-b63f-84710c7967bbRequestPath: /FSMCRP/WebClient/ActionId: 409bced6-9d2e-4714-9d82-c18a59db81bcActionName: FSM.WebClient.Server.Controllers.HomeController.Index (FSM.WebClient)An exception was thrown while deserializing the token.Exception: Microsoft.AspNetCore.Antiforgery.AntiforgeryValidationException: The antiforgery token could not be decrypted. ---> System.Security.Cryptography.CryptographicException: The key {accf16bb-cd1f-4afc-ad53-f12920cef1ca} was not found in the key ring. For more information go to http://aka.ms/dataprotectionwarning   at Microsoft.AspNetCore.DataProtection.KeyManagement.KeyRingBasedDataProtector.UnprotectC

NGSM Demystified has been updated to 24R2. As usual, headlines are tagged with “24R2🌟” for new capabilities, “24R2 ↗” for improved features, and “🖊” for new chapters on existing functionality. IFS Cloud newcomers will also find explanations of some common platform capabilities.If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.208 pages cover:Introduction to Next-Generation Service Management (NGSM) Request Management Bundle Tasks Request Contracts Warranties Service Organizations, Access Groups, and Resources SLA Management Activity Types Scheduling Activity Types Service Catalog and Standard Tasks Recurring Services Location data Availability Patterns Skills Miscellaneous Resource Allocations Brands, Object Families, and Models Service Object Structured Failure Management Service Notes Event Management Request Management Integration APIs Resource Management Integration APIs Appointment Booking Integration API Time Zone Management in

Hi All, Is it possible to customize a report in a more beautiful “manner”, different then the Ad Hoc Reports or the standard UI that is used OOTB? Could this be done in a simple way ? Or potentially requires a project with .NET Framework and in this case is it possible to upload it to the FSM? Best Regards,Frederico Mendes

Can we have a sample format for REST API and ODATA, how to use them in FSM6 update 4? 

Hello, I have asked this question before but I would like to get final confirmation that IFS Cloud does not currently support the ability to schedule workflows to get run. Workflows can only be run via an event action or projection action. Is this correct? Everything else is a work around that IFS Cloud is not intended to do.  Thanks,Bryan

 The Service Management Demystified Trilogy has been updated to 24R2. This is your one-stop shop for:Next-Generation Service Management (a.k.a. Request Management) all-up Scheduling (both Dispatch Console and PSO) for Requests and Work Orders MWO Service (with 90+% of the content applying to MWO Maintenance, too)If you find these documents helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.

 If you want to learn more about Service Management in IFS Cloud including all the new capabilities in 24R1, then this is your one-stop shop. I have updated the Demystified Trilogy to 24R1 and posted the files here:IFS Cloud - Scheduling demystified (24R1) | IFS CommunityIFS Cloud - Next-Generation Service Management demystified (24R1) | IFS CommunityIFS Cloud - MWO Service demystified (24R1) | IFS Community

I have this custom field, the reference  for a LOV is a View , but i need add a where clause for add a filter in this results thar view retrieve. How can i do that? 

Easy way to customize IFS FSM theme as per Customer branding?   Appart of the exixsint thems we want to have out own theme for customer.

Scheduling Demystified has been updated to 24R1. It not only includes the updates that came with the latest release, but it was also restructured and enhanced with conceptual explanations.If you find this document helpful, please consider leaving a 👍 LIKE.198 pages cover:Preamble: Direct Assignment vs. Dispatch Console vs. PSO Work Order Management vs. Request Management Modelling Dataset vs. Scheduling Dataset Scheduling Dataset Parallel Background Processing Modelling Dataset and Basic Data Scheduling Optimization Dataset Scheduling Exceptions Communication between MWO, Dispatch Console and PSO Shift Templates The Supply Side of Scheduling: Resources Skill Management The Demand Side of Scheduling: Tasks Availability Patterns Appointment Booking Dispatch Console Direct Assignment TroubleshootingDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - NGSM demystified (24R1) and IFS Cloud - MWO Service demystified (24R1).

We have recently upgraded to FSM 6UPD9 to make use of the ODATA REST APIs in order to integrate our external applications with FSM. Very often we are getting a request channel timeout while using the ODATA REST API’s. Once this starts every call fails. Message:Error occurred while getting EDM model from app server.System.TimeoutException: The request channel timed out while waiting for a reply after 00:00:59.9970047. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. The ODATA rest API's makes a call to the FSM server "<perform_get_updated_odata_edm>" to get the data model. It basically asks for the database table structure of ~1200 tables in FSM, which looks to be a very time-consuming operation. We have observed that the ODATA API attempts to refresh the EDM model every time there is a server restart/ IIS reset or whenever we do a refresh cach

Hi,I have to get the access token from External system to FSM.I have tried in two ways but it didn’t worked as expected. can someone guide me on thisFirst Way:Step 1:Message Routing Rule: with handler OAuth2ExtractHandler and connector: JsonOutboundConnector with following detailsMessage Routing RuleStep 2:Xml Maps I temporarily use Request table as Primary Tablewithout mappingsXML MapStep 3:While testing, I got below error. Same i tried with Post man and got access token. but in FSM its not working and not returning any access token instead it throws error “Bad Request”Integration Run LogSecond Way:Step 1:Message Routing Rule: with handler HTTPExtractHandler and connector: JsonOutboundConnector with following detailsRouting RuleStep 2:Xml Maps I temporarily use Request table as Primary Tableand build the request body with all the parameters need for access token mappingsXML MapStep 3:While testing, I got below error.  in FSM its not working and not returning any access token instead i

Are we using IFS PSO in IFS FSM Solution for WO Scheduling.? 

I have this problem with implementing a business case. The case I have is as follows. In task_steps I have filled in a quantity (lets call it x) in user_def_num1 for step_id =66 This task_steps record with a quantity needs to be processed by the business rules and add a non_part_usage record.  My business rule needs to output the quantity if it is higher then 25 and then create the non_part_usage record with a quantity of x - 25.  I am trying to do this with an XML business rule, but I am aware that I need to use some expression. I only do not know how to do that. This is my code which needs to insert the record. As you can see I fetch the quantity with an xpath_node from an hierarchy_select result called ‘result01’. Without the expression stuff it gives me the quantity, but I need to subtract 25 from this value. <update_non_part_usage> <non_part_usage> <request_id>@request_id</request_id> <task_id>@task_id</task_id> <npu_id></npu_id> &lt

Noticed that the mm_message_out table which contains mobile messages doesn't seem to get cleaned up. What process does the actual cleanup of the mm_message_out table?

Hi Team, I am getting the error as “Http failure response for api/fsm/insertUpdate: 0 Unknown Error” while using client script for web instance. I am using updateRow function in my client script. Even though the data is updated as expected but the error keeps coming on screen.

in one of our NON-PROD environments (luckily :-)), we encounter issue when updating a TASK record, always get below error the first time the record is updated.  The second time the same record is updated, it doesn’t get this exception error. We noticed it from mobile side.  The first update is not transferred to mobile.  After the 2nd update, then the modification is visible in mobile. Server log of fist update will show this exception.  The server log 2nd update doesn’t contain this exception.Message: The following error was encounter when attempting to export a task record with the key task_id=[task_id].Exception:System.NullReferenceException: Object reference not set to an instance of an object.   at Metrix.BusinessServer.BusinessPolicies.BusObjectPolicy.AddExportColumnData(MetrixDataRow rowIn, BusObject tableMetadataIn, XmlDocument& outboundMessageInOut, XmlElement& primaryNodeInOut, XmlElement& originalNodeInOut, BusObjExport exportRowIn, List`1& columnsAddedToMess

Can anyone please guide me what is the use of MPM in FSM and how it works in our application? one normal sample will be very helpful.

We have the below XML being triggered from a business rule, after commit insert or update on the TASK table.  This XML creates a new address (using a custom view) and updates the address_id of the task.  We sometimes see that,  if there are 2 TASK’s created almost at the same time (with just 1 second delay or less than 1 second delay)  then both the task’s  are updated with the same address id.    The below expression that is updating the address_id returns the same address_id in  both cases.  <address_id xpath_node="//update_address_result[@result_name='update_tmfb_address']/address/address_id" />   However we see in the database that 2 new address_id are created but the both the task’s are updated with only 1 of them.    So basically when we have 2 similar tasks created at the same time then this business rule executes 2 times and the expression “//update_address_result[@result_name='update_tmfb_address']/address/address_id" doesn’t return unique result.  The task ‘s ar

Which web browser is recommended for FSM Web client?

 Hello there. I want to create a new theme for myself. The solutions I saw before did not work. I would like the simplest explanation to add a new theme. Question 2  What is FSM?What is  PATH_TO_CUSTOM_THEMES ?What is   GlobalThemeXaml I would like a screen shot to explain.Thank you so much.I could not understand the examples below.I want a simpler and simpler narration. https://community.ifs.com/service-fsm-touch-apps-document-management-mwo-mro-pso-43/easy-way-to-customize-ifs-fsm-theme-as-per-customer-branding-2829 https://community.ifs.com/service-fsm-touch-apps-document-management-mwo-mro-pso-43/custom-theme-3146     

NGSM Demystified has been updated to 24R1.If you find this document helpful, please consider leaving a 👍 LIKE.164 pages cover:Introduction to Next-Generation Service Management (NGSM) Request Management Bundle Tasks Request Contracts Warranties Service Organizations, Access Groups, and Resources SLA Management Activity Types Scheduling Activity Types Service Catalog and Standard Tasks Recurring Services Location data Availability Patterns Skills MRA - Misc. Resource Allocations Brands, Object Families, and Models Service Object Structured Failure Management Service Notes Event Management General IFS Cloud CapabilitiesDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (24R1) and IFS Cloud - MWO Service demystified (24R1).

After a fresh FSM Installation or upgrade, mobile is not syncing, remains "Syncing" for ever.

This is the 3rd release of Scheduling Demystified, which now includes everything that was added in 23R2.183 pages cover:Work Order Management vs. Request Management Scheduling Dataset Modelling data Scheduling Optimization Dataset User setup for the PSO Workbench Communication between MWO, Dispatch Console and PSO Shift templates Scheduling resources Crews Resource requirements Resource analysis MRA - Misc. resource allocations Skill Management Availability Patterns Scheduling activities Availability Patterns Appointment Booking Dispatch Console SLA Management Skills TroubleshootingDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - NGSM demystified (23R2) and IFS Cloud - MWO Service demystified (23R2).