Hi.
We are looking for 2 fields in the filter expression strings in PSO.
The first would be the FSM Place. The closest we can find is “Location.Name” which gives us the FSM place name, but we also desire the place ID itself. Is this available?
Secondly, can we filter by SLA type specifically? We would like to differentiate between “Primary” and “Standard” SLAs, regardless of base value in our filters.
Thanks
+23For #1 I would check the LOAD Audit in PSO to see if there is a field that holds the ID you need. #2 is likely not possible as SLAs have a 1..n relationship to the activity. It's similar with skills, that's why these have a separate search designer.
+4Hi
You can check whether if any of the below expressions could be used as a location ID filter,
That said as Alex has mentioned above we should first check the audits to see if the ID you mention exists. For example you can check whether the location ID is included in the activity entity in the XML and create a filter to show only specific location ID/IDs.
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