Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi all,anyone has an idea how to setup table relationships for PART_NEED.PLACE_ID_FROM lookup in DebriefPartNeeds. The lookup should show:place.place_idplace.namelocation.locationlocation.description the filter should be:PERSON_PLACE.place_relationship like 'C_ORDER_FROM%' How to setup the connection of PERSON_PLACE to PERSON AND LOCATION? The lookup in PART_NEED.PLACE_ID_FROM should show these 2 places/locations (in the box)  This is the setup I have done.  

I have a requirement to insert an Task Event when TASK.PLAN_START_DATE is changed in mobile DebriefOverview screen.   I have tried to achieve it by:Create a custom.old_plan_start_date field.In DebriefOverview Refresh event, I set a client script which will also set this:  // 405789 STARTvar planStartDttm = getControlValue("task", "plan_start_dttm");setControlValue("custom", "old_plan_start_dttm", planStartDttm);// 405789 FINISH In task.plan_start_date, on “Value Changed” event I set a client script which look like this: var taskId = getCurrentKeys("task", "task_id");var oldPlanStartDttm = getControlValue("custom","old_plan_start_dttm");var newPlanStartDttm = getControlValue

Hello together, we have the situation when manually changing the service organization and also if we want a service  for a request the access group will not be updated in baseline?  Do you have the same behaviour? ThanksMarc

Hello together,  with 24R1/R2… so to say service apis with the possability to update its childs is possible from an external system to ifs cloud. When will this be not only possible with a post but also to retrieve information from cloud to a third party application with a GET? Thank you Marc Ringwelski

Hi All,When requesting for slots getting the response as below: {    "@odata.context": "https://elex-fsm-tst.ifs.cloud/OData/$metadata#Edm.String",    "value": "Error occurred when retrieving Appointment Offers from the PSO Gateway. Please press the \"Get Offers\" button to try again. If this continues to fail, please go to the Schedule Workbench and look at the Events table found within the System tab of the Administration Workspace for more information.\r\n"}Any idea on this.Thanks,Lavanya

In Presales Support Services, we created a Proof of Concept for a new report: Service Report for Request Work Task, similar to the report generated from MWO (Mobile Work Order).Attachments:Ready-to-install solution Example report output  Thanks to ​@gisagb for the idea and key contribution.

Hi,  Unlike PM Actions in FSM when a Request is generated from an Recurring Service Program it is created into Status Released automatically.Below I’ve created 4 scopes from an Recurring Service Program (Object Based). As you can see these Requests and Scopes have automatically been Released. I do not want this to be the case I’d like to keep them in “New” status for them to be reviewed by a Scheduler (just like PM Actions). Is it possible to configure this behaviour (within the application) without a customisation?   

Cloud Latest Version In Request/Appointment Booking field SLA start and SLA end date any one can explain about this field works, its not corelating with Request /SLA due date. 

I have a user that cannot populate the calendar on a Datetime field in Chrome. We tried in Edge and it works. Is there a setting in Chrome that I need to look at?Troubleshooting that was done to no avail:The user’s profile is working when she logs into my computer Had the user clear cookies and cache.  Reset her Chrome settings Tried other date fields  

Does anyone know if it is possible to host the MWM front-end of something other than Microsoft IIS? We are trying to transition our applications to Linux based infrastructure wherever possible. I posed this question the support team via a ticket, but they directed me to the user community. 

Hi,How can i get this screen configure basically i can see it open seperately into new screen.. i want to configure like below, so it should open inside cloud itself. Regards,Etmshiy

Is there a way to automatocally create a Case or service request from mail in Cloud   

Hi all,Is there a way to export the complete list of parameters from PSO? I need to compare two different environments and identify the differences.

Hello All, I am getting attached error while trying to upgrade DB for FSM 6.34 Can anyone please help me Shaik

Is it possible in IFS Cloud 24R2 to print and issue a post-dated supplier check without immediately impacting the cash account balance, and if so, what configuration or payment method setup is required to route the initial posting to a clearing account instead of the cash account?

Hi all,when creating a Bundle Task and assigning this to a Resource via the “Assign Work” site, it is not displayed in the Dispatch Console or the Resource Monitoring Gantt.For normal Request Work Tasks this works fine. Assignment of Bundle TaskNo display of the assignment in the Resource Monitoring GanttIs this a Bug or intended? Regards,Chris

Hello everyone,I need to create a commit rule that automatically commits suggestions every Monday for the entire week.Can anyone confirm if this rule is correct?I am currently using a static dataset, but the client should use a dynamic one. Can you help me understand how to use the commit rule in a static dataset, if possible?Thanks  

Can’t see Request visibility in the demo environment as shown in the courses on academy.  

Hello IFS Community, I am struggling to figure out why I am getting one of my Operations with status “unscheduled” in APB. The operation 10 gives me the information: “Not enough materials available to schedule the operation”. However, the following subsequent Operations are successfully scheduled. How is it possible, that I don’t have enough materials for the first operation but I have it for the following operations!?   Any light on this issue will be greatly appreciated. 

We want to add a filter and sort functionality in Mobile Device (iOS). We get the 2 statements from the previous entries:1. Says yes, we can do that : (community link below)  2.Says no, there is no such functionality which we can config.: (community link below) May, we know the official statement or comment on this topic? If possible, could you please inform us about the necessary steps how we can add the sort or filter option in any screen on mobile device? BR, Deepali Jain

Using FSM Release: 6 Update 29, when using FSM Response Code to create time commits to send to PSO, where there is a default value in the Response Code field “Calendar ID” set to 24BY7 and Customer Calendar” is also checked off, will the Response Code generate a time commit for PSO that follows the 24BY7 if the Place record (customer) doesn’t have a Calendar ID set under Place/Details? We have a mix of customers with availability calendars and many without and want to ensure that the time commits will use customer calendar availabilities when set in Place records but otherwise use 24BY7 if no Calendar ID set for a Place. Is this the case? ThanksFrom a Response Code:  Example: From Place record - no Calendar ID, does this default to 24BY7 with the above Response Code configuration?:

Hi,What is the ‘standard’ NGSM Archiving process once a Service Request has been Completed? Is it a case of moving it to Closed (assuming the tasks are Finished) and that’s it’s final state, or is there an Archiving process that can occur after this? Are there any DB Task relating to this process?Thanks 

Scheduling Demystified describes changes and additional capabilities related to scheduling in IFS Cloud 25R1. People with experience in 24R2 should focus on chapters marked with 25R1­­­­­­☀️ and 25R1↗️.Chapters with 🖋️ provide new or additional details for features that were already available in previous releases.To clearly point out where something can be found in the application, navigation paths are now highlighted with 📁 (IFS Cloud) and ☰ (PSO). They have also been aligned with the New Navigation Structure.Features that rely on AI are marked with ✨.The document has expanded significantly in recent releases, which resulted in the need to restructure its content. Topics have been reorganized based on relevant user personas, such as dataset setup and administra

Hello,I am working on a project with standalone PSO and I cannot see Simulation Workspace, even though I should have all the permissions to view it.Based on your knowledge, could this be something related to the installation steps? Or is there something I need to check within the environment that I am missing?Can someone advise me?ThanksStefania