Service (Touch Apps, MWO, MRO)

knepioskoHero (Partner)

We faced problem with long synchronization time. I switched on mobile cleanup processes but I see that some apps/devices are not removed. I have many entries like this: Is it a normal behavior? I do not think so. Entry is Active and Last Access over year ago.

284

1 day ago

SDNSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Service: Return travel failed transaction

Hi,I was wondering if anyone had ever encountered this type error (please, see screenshot below) with the Return Travel action on MWO Service. The transactions type Travel (On Route) and Work are recorded correctly, but "Return travel" (after completion of the task) generates the previous failed transaction. Can anyone please help me?ThanksStefania

1 day ago

AshwiniMDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Initialization error in Mobile Dev Application

Hi, I’m currently pursuing MWO training. I have completed 3days trainings till now. I followed the entire training and practiced simultaneously I created 2 apps Phonebook and WorkOrder App I’m able see the page in cloud and there are no errors as well but I’m getting Sync Error/initialization error in the Application. You might say there might be some coding errors for the phonebook app Iwhich i did from scratch but for the WorkOrder app I just deployed the shared resources from the academy and followed all steps and as per the training I should be able to see it in the Mobile dev Application but initialization is failing Also, the workspace is in version 23R1, but I could not find 23R1 Mobile Application there is only 24R2 so I’m using that could this be a reason. Please provide me a solution. Regards,Ashwini

213

3 days ago

mwatata.lewaSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Cannot Finish a workorder since its linked to a deleted Requisition

I am trying to finish a work order but not possible due to the error”Work Order has an active Requisition . Remove requisition to continue”. Upon checking the requisition it seems the requisition is deleted and not available. Is there a work around in closing this work order?

213

3 days ago

Alexander HeinzeSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO and Mobile Integration - how to fully qualify a field

According to the documentation, Integrations with Screen=Work Task can use data from:ApplicationParameters JtExecutionInstance EquipmentObject JtTaskAddress JtTask MobileIntegrationThe syntax is ${AttributeName}. What happens if the same field exists on multiple entities - how do you fully qualify the field then?

281

4 days ago

INTHSLDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Daily truck load sheet for Mobile users - 23R2 Cloud

Hi,Is there any report available to see the daily truck load of mobile users in IFS cloud Mobile application?Br/Inoka

363

4 days ago

courtney.engelSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Update Actual Object ID information on Work Tasks

We are in IFS 10 update 22. We are working in the IEE client but I am working on setting up some in Aurnea as well. I am running into an issue with updating the actual object ID on work tasks. We have two companies and three sites. My company 20 has two sites - 210 and 215. I am trying to update the Actual object ID to a serial object out in the field once we figure out which one it is. IEE does not let me update the Actual Object Site at all - or search for the other site. My work order site is even 215, but it will not allow me to update. Work task with site 215 reported object 210. Both are company 20.Search for site 215 actual objectsNo results foundThis is the serial object that does exist at 215 that we would want to report as the actual object the work was done on. Aurena looks like it would let me but continues to say the equipment object doesn’t exists although it does. This is the same environment as the picture above showing the serial object does exist.Aurena allows me to u

4 days ago

JacJLSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Displaying Tasks in MWO IFS Cloud

Hello Community,I am looking to use the Request Work Task screen in IFS Cloud because I am trying to get data transferred to MWO. When I go to create a new request, I am unable to select any Request Scope. Is there somewhere this needs to be setup first or a different screen I should accessing to get to this page? I am just looking to get data setup so that it can be seen in MWO. I have gone through the Demystified PDF but haven’t found a clear set of instructions. Thanks,

364

4 days ago

rafael.cardinalSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Crash when adding attachments

Hey everyone, We have come across an issue where whenever we attempt to add an attachment to the work task via selecting the file in the file explorer the app crashes. This happens to both android and windows (and likely ios, but I am not able to test).Whenever the attachment is added by using the pc/phone camera the crash does not happen and the image is successfully attached.Tried looking at Logs, mobile logs, failed transactions, transactions, sync traces but none of them have any mention of what could have caused the crash. The ifs cloud version is 24r1 and I have already tried reinstalling IFS MWO Service app to ensure I’m on the latest version.Any ideas on what could cause this?After clicking open the application crashes.

574

8 days ago

wrprabashHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud - 24R1 – ServiceEngApp – Application parameter CONTACT_LIST_TYPE - Request management area

Hi Experts,I wanted to setup contacts so that they appear in mobile client (under main menu ‘Contacts’). I am trying to figure out the behavior of application parameter CONTACT_LIST_TYPE which has 3 values (service organization, Company and Site).If I refer to help docs it says(for option ‘Service organization’) I should have a contact list in service organization, but I could not find such list in service organizations or in its delivery units? (can it be the access group? I tried but not). In this test I got few contacts synced, but cannot figure out a particular pattern (all my resources are in one resource group and that resource group is a primary resource group. All of them are connected to same service organization and same site)Then I check option ‘company’, I get some contacts synced (different to above test) to the device, but none of them register in company as contacts (not even in addresses). If I use option ‘Site’, I did not get any contacts synced.Can someone explain thi

284

9 days ago

Abdul WaseemDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Availability control - MRP Visibility of Semi-Finished Products in IFS 9

Dear Community,We are currently using IFS 9 and have encountered an issue with the MRP (Material Requirements Planning) system regarding the visibility of semi-finished products. We have semi-finished products, such as PCB boards, that are repaired by our repair department. These products are then frozen in inaccessible locations to prevent them from being picked for production. As a planner, I do not want to see these incompatible pieces in my planning view, but I would like the MRP system to recognize them as available inventory. This is to avoid generating unnecessary demand and the need to order additional components for these products. I have created a new Availability Control ID “FROZEN(BLOCKED)” and set it as Nettable. However, the issue with making it Nettable is that these items are still visible to the planner, which I want to avoid. We need a solution that allows the MRP system to see these semi-finished products as available inventory without generating additional demand.

160

16 days ago

Vernon AndersonSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Loading an Object Structure from an External Source

We have customer Apex Clean Energy that requires setting up multiple companies and sites for windfarms, battery farms, etc. They are very much in need of being able to mass load a lot of functional objects into an equipment structure along with technical attributes, about 4 times per year. Curious if you or your team have any “tools” or suggested methods that could facilitate. The are not implementing “Service Objects”, only Functional and perhaps Serial Objects.The customer has tried using DMM and thought about using FNDMIG to do this frequent load but the customer has determined that both those methods are not efficient or are labor intensive.What other options have you developed to fulfill the needs of migrating the object, attributes and object structures from an external source? A workflow? Perhaps a standalone integration program to accomplish these tasks?Thank you in advance!

281

19 days ago

jdohertySidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Enable Push Notifications for MWO App

Can somebody tell me how I can enable this tick box for this app? It is read-only, even when logged into IFS as Admin. I am using Enterprise Edition Apps 10.Thank you.

478

19 days ago

indmlkSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

How to make NCR visible in Mobile work order MWO?

Can Mobile work order user see NCR in MWO?I have created a work task and attached a NCR in to a work task step.When the task is transferred to Mobile, can technician see the connected NCR in MWO. Do we need to setup any object connection setup in cloud? I cannot find any documentation around NCR visibility on MWO.I'm using IFS MWO for Maintenance.

283

22 days ago

AnnaSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Journal for Prepare Work Order

We have recently moved to cloud and our maintenance dept used to rely on the Journal on the Prepare Work Order (in Aurena 10 and in IEE) to show them who did what on a work order. This said, we cannot find the Journal button now. Did IFS get rid of this or move it to another screen? Please see my screenshot below. We are on IFS Cloud 24R1 SU5. Aurena Apps 10 Cloud (Journal not available in selector)

422

23 days ago

AccLakshNDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO sync error- related to Mobile Resource Groups entity (due to time out)

There is a recurring error for synchronizations with MWO related to Mobile Resource Groups (due to time out).Error message- Error when synchronizing entity: MobileResourceGroup - Request has been aborted or timed out - ORA-01013: user requested cancel of current operation What could be the reason and how can we resolve this issue?

223

23 days ago

GaSoGBSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud22R2 MWO - How to position a new tile as the last tile

Hi All,I have introduced a new custom tile to IFS MWO Service via a modification.I would like to position this tile as the last tile of the page but I cannot.Tried with sortorder = 9 and sortorder = 15 but looks like FW does not care about sortorder in the Navigator entry and it positions the tile as fifth tile.Any thoughts on how to change this tile position?

945

23 days ago

irenecaleroSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Request Contracts - Hierarchy

Hi everyone,Is it possible to create a hierarchy in Request Contracts?In the Service and Maintenance module you can create a Service line linked to another Service line: However, I haven’t found anything similar in Service Management module.Thanks in advance.Irene

313

24 days ago

fengSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Can I stay logged in to IFS Notify Me?

Hi, "IFS Notify Me" requires frequent re-login prompts (typically every 2-3 hours). Is it possible to stay logged in to IFS Notify Me by adjusting certain parameters? Thanks! Best regards,Feng

603

26 days ago

FLopesDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

BPA Workflow to send a stream message so the user can access it in the bell

Hello, So I want to create a workflow which does come verification and then sends a stream message so that the user can check the message here:Does anybody know what is the IFS Rest API that i need to call or if i need to make some configurations to then call the method that will send the notification? And if i need to configure some URL so the message can be sent? With best Regards,Francisco Lopes

1127

27 days ago

Anastasiya DzembakDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO: Planned start from IFS Cloud takeover

Hello everyone,When a pool activity is accepted in MWO, a new window opens where the MWO user can specify the date and time. However, our customer would prefer that the previously planned start date, as entered in IFS Cloud, is displayed automatically, so the user doesn't have to input it manually.Is this technically possible?We tried adding new fields using the Page Designer, but these fields don't appear in the selection list, so we can't add them. Thank you!

333

30 days ago

KNikitha5Do Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

When calling a custom action in MWO,Getting error 'The Sync Process has Started failing Cannot find EntitySet, Singleton, ActionImport or FunctionImport with name 'CBulkTravel.'

I have created a new custom action as shown below in EngApp-Cust.fragment file as shown below: while implementing the action in both file .offline file and .plsvc file then only i am getting this below error.And implemented the action in both .offline file and .plsvc file as shown belowwhen i try to implement in only .offline file then it works fine without error.but for my requirement i need to implement in both .offline file and .plsvc file.Can you please suggest me how to go forward.@Yasas Kasthuriarachchi @James Ashmore @Rukmal Fernando @Uthpala @kathlk @navod

2282

30 days ago

irenecaleroSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO - Error when trying to execute a Pickup Task

Hi,I am testing the Service Management (IFS Cloud R24.1.5) module and I have created a Pickup Task related to a Request Task. When I try to execute the Pickup Task in MWO (after assigning and send to mobile), this error is displayed: However, I have a remote warehouse with a location for the resource I am using in MWO.Any idea?Thanks,Irene

283

1 month ago

kasunhpSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Contacting end customer in MWO

Hi all,Are there ways to connect with customers when technician is in a work. Such as updating the status of the work task with a customer, sending a message to a customer. Other than contacting via a phone.Let me know any possible ways. I heard about contacting via MS Team. Like to know are there any other ways. Thanks in advance.

303

1 month ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

OpenID Authentication Error Message with MWO

Hi Community,Urgent!We have several MWO users receiving the below error message when they try to login to the app (see screenshot below). Based on this they cannot use the MWO app. How can this be resolve? Your input and contribution is super appreciated. Thanks Mesh

244

1 month ago

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Service (Touch Apps, MWO, MRO)

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