Service (Touch Apps, MWO, MRO)

We are using Entra as SSO to IFS MWO. When a user presses the button ‘log-in using Entra’, the UPN/email is not automatically populated. This causes the login experience to be very cumbersome. All devices that use MWO are enrolled in Intune.Is there anyone that have encountered and/or solved this issue?

Hello,  So I upgraded to version 24R1, and i got some entities that are end with Virtual, but they are not showing in entity configuration, where i need to add a field to it.Can someone help? With the best regards, Francisco Lopes

Hi all,is it somehow possible to remove all Work Task Steps with Status Not Done and Cancelled on a Service Report?So that only the ones marked as Done appear?Regards,Chris

Need to add an existing page to an MWO custom tile. I followed the process outlined in the MWO Demystified (25R1) document, but I’m unable to view the data.Version :25R1  

Hello Community,I’m hoping someone has encountered this and found a solution, as it’s creating a major issue for our field teams.We are running IFS Applications 10 with Single Sign-On (SSO) fully configured for both the core system and the MWO Service Application (latest version).The Problem: Following a recent update to the MWO App and the devices to iOS 18, our engineers are now being prompted to re-login multiple times a day. Previously, sessions were stable and persistent, with SSO working flawlessly.Crucial Context: Our server-side configuration, including the touchapps component and SSO settings, has not been modified. The frustrating re-login behavior only started after the client-side (MWO App and iOS) updates. It appears the new MWO App version or iOS 18 is interfering with the persistent session or token refresh/expiry, forcing a complete re-authentication where none was required before.Has anyone else using IFS 10 with the latest MWO App on iOS 18 and SSO experienced this

How to add lobby page against the Custom tile in the MWO Maintenance through the configuration.

Hi All, I have added new assistance by customizing ‘QuotHandling’ standard pages. This new assistance is based on my new customised entity (CPartOrder), when I am finishing the assistance,the data is transferring to the database correctly but I am getting an error in Sync Monitor transaction section.Error Message Assistant The problem is I don’t have any method called ‘SaveCPartOrder’, Can anyone tell me why is this error occurring and what I need to do to avoid this? I am not sure why it’s expecting this method, seems like it’s coming from the framework. Thanks & Regards,Asanka.

IssueIt is not possible to use Single Sign-On (SSO) with any mobile app in IFS Cloud.EnviromentIFS CloudAudienceALLResolutionIt is a limitation in the current solution of the framework for mobile apps and have currently no resolution.CauseEven when selecting the SSO login , the app prompts users to enter their credentials. This is due to how authentication is handled within the mobile app. Specifically, IFS Cloud Mobile Business Apps launch a new browser instance embedded within the app, which operates independently of the system browser. As a result, it cannot access any existing authenticated sessions from the system browser.Because of this, the app requires users to enter their credentials to initiate a new session. These credentials are entered directly into the identity provider’s login page (e.g., ADFS) within a secure, app-hosted browser window. Additional InformationR&D are looking into how to resolve the SSO problem in a future release together with Biometrical login.

Hi All,I have Customized ServiceEngApp and added  a new list to visible in IFS MWO Service Eng app, but it’s not visible there. In IFS Cloud application I can see the data. IFS Cloud IFS MWO Service Eng App Anyone has any idea on this? I would like to see the data in the app. Thanks & Regards,Asanka.

Hi,Does anyone know if its possible to add survey questions and answers including media items like survey pictures to the Mwo Service report ?kind regards,

Hi, Is there an option to load IFS ai.Copilot in MWO Service or Maintenance applications in 25R1? Or it’s not available in mobile apps yet similar to the main application? Thanks in advance. /Indika

I am wanting to Create Inspection Reports that the Engineers need to complete before they can Complete/Return a Work Task.I need a different survey to be displayed depending on the Item Class of the Object & the Work Type of the Work Task. Is this at all possible?Thanks,Lisa

 Wondering why the service object operational status below is null.  How do I set it to operational. When I look at the Part Serial the Operational Status is “In Operation” I’m can’t find the serial in maintenance aware.  

In tasks using Action Flow, the last-step header displays “Report In” in English even when the app/environment is set to Portuguese (Brazil). Occurs on iOS and Android.  

HI,I’m currently experiencing an issue when trying to complete a Request Work Task via MWO (Report In).Although the clocking out data is successfully passed to IFS Cloud, the task remains visible under “Work Start” in the MWO mobile app and Work Assignment.Each time I attempt to close the task, details such as the survey, description, and debrief are correctly transmitted to IFS Cloud.  However, the task stays open and reappears every time I reopen the app and sync.The failed transaction returns the following error:“Not allowed to change the status when the Work Assignment is downloaded to a mobile device. - ORA-20110: JtExecutionInstance.NOSTATUSCHGALLOWSTATUSLOCKED: Not allowed to change the status when the Work Assignment is downloaded to a mobile device.” Could you please advise how I can resolve or manage this issue?

Has there ever been a requirement to visualize IFS Cloud on a kiosk/totem, where an external technician can sign a document related to a Work Order without being logged into the system? The scenario would be one where an external contractor and an internal technician both need to sign a PDF representing a Permit to Work.

Hi everyone, When I create a New Request in MWO, it correctly appears in PSO, but the date/time is incorrect.In IFS Cloud, I noticed that the Planned Start value is not transferred. So far, I haven’t been able to identify the root cause.Has anyone experienced a similar issue or have any ideas what could be causing this?Thank you in advance! 

Hi All, I’m trying to manually add an SLA commitment to a task (ID 1161) with a due date, and I expect this information to be passed to PSO so the task can be scheduled accordingly.However, this isn’t working — the task is not being scheduled.In PSO, the available time appears incorrect, and in the scheduling information section of IFS Cloud, nothing is showing.Could someone help me understand what I might be doing wrong?ThanksSla on Request work Task Sla commitment  scheduling info emptyPSO 

Hi, i have created a new service contract and try to crete one time invoice, but I get this error message. Is there som basic data I have to define? 

Hi,I am unable to login to the IFS MWO Service App. After entering the server URL, its redirected to the login page, but after entering my username and password, its throwing error :- An error has occurred("error":""code":"ODATA_PROVIDER_ERROR""message":"Aninternal server error occurred,Contact administrator.","details":[("code":"PROJECTION_IMPL_EXCEPTION","message":"")])),  

Hi All, Since yesterday we discovered that we are getting failed transactions when we are updating the status of the Work Assignments to any value like accepted or started. The error message is: "Undefined bind variable 'OBJ_VERSION'”We don't know why this is happening and how we can solve it.We were experimenting with Custom Pages and Custom entities to sync it to the MWO, so we reverted all changes once we discovered failed transactions are appearing. So the Page Design, Navigator Design and the Projection for ServiceEngApp are all standard again. However we can't be sure that this error is due to our experiment.Is there anyone who tell is what we should and whether this has been seen before?Extra informationThis is happening for multiple users. Creating Time Transactions is still possible from MWO and updating the description of the Work Task also get's synchronized. It really seems to happen on status updates of the Work Assignment.  

Hello,In 25R1 MWO, when we create a new Request Quotation, it only allows us to capture the basic information such as Object, Service Catalog and Customer. The same flow is mentioned in the MWO Demystified (25R1) document as well. Do we have a flow for including the materials and expense line items in mobile while creating a request quotation?When we look at the page designer, there are some assistants and screens linked with adding expenses and materials to Service Quotation and not Request Quotation. Will these work only for Service Quotation? If so, what would be the process flow for Request Quotation?Any inputs on the above would be appreciated. Thank you. 

Hi, We have a request from our business which we were unable to find a solution. We are using IFS Apps10 service and maintenance and have a need to invoice before all costs are recorded. Being fixed price work, the costs are not applicable for the invoice. However, once we invoice the WO moved to Historical and we are unable to record costs to these. Any other customers that have the same need and how are you doing it? 

Hi Experts,I get this fail transaction if I create an additional work from a request task using option ‘Request additional work that needs to be done’. I use copy task detail option as well.It is not clear how to refresh map positions in back end. I refreshed the relevant tasks but still cannot get rid of the fail transaction. Has anyone come up with this issue? how to get rid of this without erasing the already synced transactions in backend. ORA-20114: MapPosition.FND_MODIFIED: The Map Position record has already been changed. Please refresh the record and reenter your changes.ORA-06512: at "IFSAPP.ERROR_SYS", line 140ORA-06512: at "IFSAPP.ERROR_SYS", line 509ORA-06512: at "IFSAPP.MAP_POSITION_API", line 911ORA-06512: at "IFSAPP.MAP_POSITION_API", line 961ORA-06512: at "IFSAPP.MAP_POSITION_API", line 809ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 76923ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 76923ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 76931ORA-06512: at "IFSAPP

Hi all, I have a problem with time types and resource groups in IFS Cloud / MWO App.The Situation is, that we have one Resource Group, which contains all other Resource Groups of our different entities.The Reason is, that all resources need to be able to enter the time types in the MWO App independent on where they are in the world and which entity planned them. Now I have the problem, that not always the correct resource group is selectable in the MWO App. Sometimes its there and sometimes not. Independent of Task or Bundle Task or in which entity the resource is employed.For example 2 resources from the US, both working an Request Work Tasks, both identically set up.One can select the correct Time Types and one cant.Has anyone ever had similar issues?Thanks,Chris