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Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 2,104 Topics
  • 6,983 Replies
2104 Topics
P
Hero (Partner)
Priyanka Cecilia VHero (Partner)
asked in Service (Touch Apps, MWO, MRO)
IFS Cloud MWO 25R1 - Request Quotation Process (Materials & Expenses)

Hello,In 25R1 MWO, when we create a new Request Quotation, it only allows us to capture the basic information such as Object, Service Catalog and Customer. The same flow is mentioned in the MWO Demystified (25R1) document as well. Do we have a flow for including the materials and expense line items in mobile while creating a request quotation?When we look at the page designer, there are some assistants and screens linked with adding expenses and materials to Service Quotation and not Request Quotation. Will these work only for Service Quotation? If so, what would be the process flow for Request Quotation?Any inputs on the above would be appreciated. Thank you. 

50
P
Hero (Partner)
Harm de Brouwer 12Guide
Sidekick (Partner)
Harm de Brouwer 12GuideSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)
Failed Transaction - ServiceEngApp - Undefined bind variable 'OBJ_VERSION'

Hi All, Since yesterday we discovered that we are getting failed transactions when we are updating the status of the Work Assignments to any value like accepted or started. The error message is: "Undefined bind variable 'OBJ_VERSION'”We don't know why this is happening and how we can solve it.We were experimenting with Custom Pages and Custom entities to sync it to the MWO, so we reverted all changes once we discovered failed transactions are appearing. So the Page Design, Navigator Design and the Projection for ServiceEngApp are all standard again. However we can't be sure that this error is due to our experiment.Is there anyone who tell is what we should and whether this has been seen before?Extra informationThis is happening for multiple users. Creating Time Transactions is still possible from MWO and updating the description of the Work Task also get's synchronized. It really seems to happen on status updates of the Work Assignment.  

421
asanka1055
Hero (Partner)
C
Do Gooder (Customer)
Christian HitzelDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
Time Types and Resource Groups in MWO App

Hi all, I have a problem with time types and resource groups in IFS Cloud / MWO App.The Situation is, that we have one Resource Group, which contains all other Resource Groups of our different entities.The Reason is, that all resources need to be able to enter the time types in the MWO App independent on where they are in the world and which entity planned them. Now I have the problem, that not always the correct resource group is selectable in the MWO App. Sometimes its there and sometimes not. Independent of Task or Bundle Task or in which entity the resource is employed.For example 2 resources from the US, both working an Request Work Tasks, both identically set up.One can select the correct Time Types and one cant.Has anyone ever had similar issues?Thanks,Chris 

7310
C
Do Gooder (Customer)
Morten Vesterager
Do Gooder (Customer)
Morten VesteragerDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
Preview content of Work Order in MWO

HiIs there anyway in the MWO to preview the content of the Work Order before actually starting it?

232
Morten Vesterager
Do Gooder (Customer)
B
Do Gooder (Customer)
bzygmuntDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
IFS MWO initialization stops when screen is locked

On IFS Cloud 23R1.8, the IFS MWO Service app (24.8.1292.0) on Android devices will stop/pause initialization when the screen is locked.  The initialization does pick up where it left off once the screen is unlocked.  Is there a way to allow the initialization process to continue when the screen is locked?

402
kasunhp
Sidekick (Partner)
asanka1055
Hero (Partner)
asanka1055Hero (Partner)
asked in Service (Touch Apps, MWO, MRO)
New List is not visible in IFS MWO Service Eng App

Hi All,I have Customized ServiceEngApp and added  a new list to visible in IFS MWO Service Eng app, but it’s not visible there. In IFS Cloud application I can see the data. IFS Cloud IFS MWO Service Eng App Anyone has any idea on this? I would like to see the data in the app. Thanks & Regards,Asanka.

161
Alexander Heinze
Ultimate Hero (Employee)
O
Do Gooder (Customer)
oyandresenDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
Trigger list of tests during maintenance

Hi,We perform complex heavy aircraft maintenance. During this maintenance, we plan for alot of the maintenance, and identify thousands of non routines that needs to be corrected. Quite a few corrections/fixes for planned maintenance or non routines will trigger the need to perform tests after the maintenance is completed.I.e.: If we replace an electrical circuit, this will trigger the need to perform a test of that specific circuit when we reach the phase of “power on”. If we during the same maintenance replace a circuit breaker on the same circuit, the same test may be triggered again.We are trying to find somewhere in IFS Cloud where we can create this list of tests.Wishlist:It would be nice if the list is populated by both planning before maintenance, and triggered by non-routines reported during maintenance. Preferably it’s available after maintenance is concluded. The aircraft maintenance is closed before the aircraft leaves the hangar, and this is before it is powered on We do no

80
O
Do Gooder (Customer)
E
Do Gooder (Customer)
EdBurton_CrDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
Service Object Null Operational Status

 Wondering why the service object operational status below is null.  How do I set it to operational. When I look at the Part Serial the Operational Status is “In Operation” I’m can’t find the serial in maintenance aware.  

231
Á
Do Gooder (Customer)
C
Do Gooder (Customer)
Christian HitzelDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
Work Task Cost Categories - Units

Hi all, is it possible to assign UoM directly to a Work Task Cost Category?At the moment our Technicians have to add the unit every time they add an expense in the MWO App from the complete Units list.The non-inv sales part connected to the Cost Category has a unit defined (Sales Unit of Measure).Can this be applied automatically to the cost category connected to the sales part? Thanks,Chris

131
skullk
Hero (Employee)
kasunhp
Sidekick (Partner)
kasunhpSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)
Auto time - MWO

Hi All, I have a concern with Auto-time functionality in MWO. If a technician work from 15.00 to 19.00 (2 hours normal time 2 hours over time), it is fetched to the system as 4 hours only. Two split into two different time types, technician has to split the time by editing. To do that he needs to keep the work task after completion.Further, we cannot select time type when we complete the work with auto time enabled. We can only select a time type when we editing the times.How others work with auto time in different scenarios?TIA.

303
kasunhp
Sidekick (Partner)
C
Do Gooder (Customer)
Christian HitzelDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
Location and Object based Notes in MWO App

Hi all, it is not (by default) possible to add location and object based notes in the MWO Service Classic App.I can see the notes created in IFS Cloud, but I cant create anything else than a Task based note in the App.Is it possible to enable this somewhere? Thanks,Chris

283
C
Do Gooder (Customer)
H
Sidekick (Employee)
HeshalaSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)
In MWO to have a LOV drop down in header

Hi Experts, As for the customer’s requirement we are configuring a new screen inside of this steps overview screenlike if we click on step 1 we can go inside the new screen for step 1 and add relevant data.In there we need to go to the step 3 without going back to the overview screen of steps. For this in the new screen can we have a drop down of steps id in the header of the screen in MWOSimilar to this in screen in MWO header Thank you,Heshala. 

70
H
Sidekick (Employee)
A
Do Gooder (Partner)
AccLakshNDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)
Enable Technician Portal in IFS Cloud

How can I enable Technician Portal in IFS Cloud?  Currently the data is not present when I try to access the screens. Please share any configurations/ permission sets required.

1844
S
Do Gooder (Partner)
asanka1055
Hero (Partner)
asanka1055Hero (Partner)
asked in Service (Touch Apps, MWO, MRO)
Objstate not Sync from IFS MWO to Cloud

Hi,I am working on a IFS MWO Mobile Development (Customization). I have enabled state machine in one of my newly introduced entity (Planned, Released, Completed, Cancelled). I have added relevant code changes to the .client and .projection and already defined Sync policies on .app file. Now I am facing an issue when changing status from MWO it’s locally changing but not Syncing to the IFS Cloud. All other fields working as expected but ‘Objstate’ doesn’t change..offline file MWO  IFS Cloud  I cannot see any failed transaction on the mobile as well.Any idea will be really appreciated. Thanks & Regards,Asanka.

141
asanka1055
Hero (Partner)
B
Sidekick (Employee)
bhraauSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)
How to set the source option in FS Migration Tool when source is a shared folder

According to the F1 documentation, the FS Migration Tool supports documents stored in both Shared and FTP document repositories. However, the documentation does not clearly specify how the Source option should be configured when the source is not a database. Could someone please advise on the correct setup for the Source option in such scenarios?Thank you!

80
B
Sidekick (Employee)
Jkasparian
Do Gooder (Customer)
JkasparianDo Gooder (Customer)
posted in Service (Touch Apps, MWO, MRO)
Exploring Remote Assist in IFS Cloud

Hello IFS Community,As I embark on my journey in this community, I wanted to kick things off by asking: Who here is using Remote Assist within IFS Cloud? I would love to hear about your experiences and how useful you’ve found it in your operations.Looking forward to your insights!

140
Jkasparian
Do Gooder (Customer)
L
Sidekick (Partner)
Lina MencieneSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)
How to activate mobile user?

Hi,maybe someone can consult what actions should be done to activate mobile user?:In is not allowed to activate it manually. The field is inactive when switching on the function to edit data.

221
kasunhp
Sidekick (Partner)
C
Do Gooder (Customer)
Christian HitzelDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
MWO App Classic crashing under iOS

Hi all, a few colleagues reported crashes of the MWO App classic on iOS when trying to complete a Work Task visit and starting the Service Report signature.One example is from an iPhone 16, iOS 18.5 and Client version 25.4.1460.0Are problems known? I only found 3 year old conversions with no result posted. Thanks in advance,Chris

775
C
Do Gooder (Customer)
kasunhp
Sidekick (Partner)
kasunhpSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)
MWO - Customer References

Hi All,  Can someone provides a list of good references of customers who are using IFS MWO for service?Are there any failures or issues? TIA.

181
kasunhp
Sidekick (Partner)
M
Do Gooder (Customer)
Michael_BDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
how to set ApplyConstraints : false for a Task in a request?

I try to assign a resource (belonging to the same company, site, resource groups etc.) via API-Calls to a task in a request. Unfortinately I can’t set application constraints to false to set a resource to this task? Has anyone an idea how to do this?The code-sequence is:json = $"{{\n";                                                                 // Assign Workjson += $"  \"ApplyConstraints\" : false , ";json += $"  \"AllowMultipleVisits\" : false , ";json += $"  \"Description\" : \"{Description}\" , ";json += $"  \"ExcludeFromScheduling\" : false , ";json += $"  \"Duration\" : {Duration} , ";json += $"  \"TaskSeq\": {TaskSeq} ";json += $"\n}}";endpoint = $"main/ifsapplications/projection/v1/AssignWorkHandling.svc/ExecutionInstanceSet";response2 = await PostData2(endpoint!, json);…..json = $"{{\n";                                                                 // Modify Settingsjson += $"  \"TaskSeq\" : {TaskSeq} ,   ";json += $"  \"ParentTempObjkey\" : \"{ObjkeyTask}\"  ";json += $

100
M
Do Gooder (Customer)
W
Do Gooder (Customer)
WGS_DLindenDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
Can E-Forms created in test environments be transferred into Live

Good Afternoon,I have created three E-Forms in IFS 10 Aurena using our DEV testing environment.Is there any way to export this from DEV and import it into our Live IFS 10 environment, or will I need to create this again from scratch in Live?Any feedback would be much appreciated.

140
W
Do Gooder (Customer)
R
Do Gooder (Customer)
Richard HoadDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
Synchronising EE Work Order Number to MWO Apps 10

When we raise a work order in MWO it creates a temporary work order number, Originating System Id in the work order general tab on the EE work order,  which when synced to EE converts to a standard work order number.  The system will replace this originating system id on the tablet with the EE work order number but it is not consistent. Does anyone know what task synchronises these such that the originating system id in the tablet changes to the EE work order?The photo shows what appears on the tablet. Both work orders were raised on the tablet and one has converted the other hasn’t.Thanks very much Richard 

444
R
Do Gooder (Customer)
S
Sidekick (Partner)
SNG_SSSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)
Attachments not Syncing to MWO Application

Hi All, I am facing an issue with syncing attachments to the MWO application in real time.For example, when a back-office user adds an attachment to a Request Work Task from the web client application, it does not sync immediately to the technician’s MWO application. The technician has to either wait for the next sync interval or reinitialize the app to receive the document.I noticed that the Sync Rules under ‘Document Management’ security group are all set to the Batch delivery method.How can I configure it so that documents sync in real time?Is there any alternate baseline OOTB solution available to send a particular attachment immediately to the technician?I am using IFS Cloud 24R2 environment.Thanks in Advance. Regards,Sandya S

7311
Alexander Heinze
Ultimate Hero (Employee)
N
Sidekick (Employee)
NEJANOSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)
mWO: Configured Workflow configuration- Actions not available

Hello, When we use mwo Configured workflow configuration, we have noticed that some of the actions (such as Event log, Service book etc.) are not available as ‘Action flow’ actions.  Those actions can be enabled from the ‘Actions’ tab.  Since it cannot be added to the Action flow list, the flow cannot be streamlined.  Only option is adding ‘TASK_ACTIONS’ to the action flow and ask the users to select the relevant action and process.  Any reason for not them to be included in the Action Flow tab?   Thanks!\Nethmi

222
N
Sidekick (Employee)
S
Do Gooder (Customer)
Simon_1973Do Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
IFS Business Reporter

How do I configure IFS Business Reporter so that the generated Excel file can be refreshed and used repeatedly? Unfortunately, in my case, once the Excel file is generated and saved to a local or network drive, it fails to connect to the database and retrieve updated data in subsequent cycles. Has anyone experienced this and can help me?

253
R
Sidekick (Customer)

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