Service (Touch Apps, MWO, MRO)

Is it possible to customize the default screen (request/task) for a techportal or repairportal user?Requirment is tech-portal user supposed to see few user-defined fields in request page.  Request Screen has been customized accordingly. Screen has been assigned to  corresponding role.But, corresponding user still viewing the default request page.Please advise

In Apps 10 I have a service contract with multiple lines and appropriate objects in scope for each line and each line is for a different work type. One of my lines is for Emergency Work which has a Invoice Type of Resources Used (T&M).I have a Customer Agreement for the Contract Customer Header that has all my pricing.  i.e. Non-Inventory Sale Part No. ‘LABOR’ and $100/hr The above works fine without issue.  Now here is where I am looking for suggestions.  The labor price is dependent on where the work is performed.  If it was in TX is could be 130/hr, and Florida could be 135/hr.   How would I achieve this automatic pricing with my Service Contract and Customer Agreement based on location of equipment?

In IFS applications we are looking to sell a service for 1 2 or 3 years. We can get the customer order defined and invoice,  but Accounting wants to recognize the revenue by month since the services covers an extended period of time.   For example selling a service that will last 12 months for 1200 dollars   they want the 1200 to go into an accrual account and then each month they want 100 to come out of that accrual account and then go into the normal revenue account.    They also want to do this for an expense relating to the same item.   Any ideas?  

Hello, I searched IFS online help for Streams - the titles exist for help topics but no text to be seen after clicking on subjects - and yes, I tried using different browsers besides IE.  I’m looking for any information on streams.  I’m relatively new to the company.  They use streams for notifications of creation of customer orders.  I found the event action that sends to the stream.  Howver, I need to set up a new user to receive this stream.  I’m looking for a how-to on Streams.  Any advice appreciated. Thanks much!

I have an error when I trying to use Search Domain on IFS10.all items in Search domains Window have already Enabled checked.I think this problem is Oracle issue but I not sure. (Use on Oracle Database 19c) Error Detail: Server error messages:7727931b-35b7-41a8-8252-6dc31fe55433Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> Ifs.Fnd.FndSystemException: Unexpected error while calling server method ApplicationSearch/Search ---> Ifs.Fnd.FndServerFaultException: ORA-00600: internal error code, arguments: [kciIADescInit.2], [DR$CUSTOMER_INVOICES_TIX$KD], [], [], [], [], [], [], [], [], [], []Failed executing statement (ORA-00600: internal error code, arguments: [kciIADescInit.2], [DR$CUSTOMER_INVOICES_TIX$KD], [], [], [], [], [], [], [], [], [], [])   at Ifs.Fnd.AccessProvider.FndConnection.ParseErrorHeader(FndBuffer buffer, FndManualDecisionCollection decisions)   at Ifs.Fnd.AccessProvider.FndConnection.UnMarshalResponseHeader(Stream responseStream, FndM

We have our IFS on their managed cloud services and store our documents in the oracle database. Obviously we have now already about 880 GB of document data in our database (tablespace IFSAPP_LOB) which means that the backup (and restore!) take very long. We assume that there are a lot of obsolete documents and unoptimizied documents regarding their size.  How can we analyze these documents regarding age and size?

Hello,    Is ayone has info on Trip Tracker? I tried to get the demo app available on the app store. Unfortunately, it doesn’t provide any overview of functionality that is available?  

Is it possible to query doc_type = ‘VIEW’ from the DOC_ISSUE_REFERENCE? Right now we are only see the ‘ORIGINAL’ doc types.

Hi, Does anyone know which is the minimum android version for mWo 4.8 IFSAPP10 UPD8?   I have a customer that is trying to install it in android 6.0.1 with no success. Android 7.0 with no problem. Tks

Is there a reason you cannot change an object you have created from company owned to customer owned? When creating a serial object in the serial objects view, you can select company or customer owned. When creating a serial object in the object view, you cannot and by default the object is created as company owned. Only when it is returned on the returns tab in the work order, can it be changed to customer owned. But this does not change the ownership of the object itself, which will forever stay company owned. Is there an incentive to change this? Does it matter?  

On the place screen, we have a “quick part price” button Using this will show you the list price of the part but nothing more. We have many part pricing rules in effect for specific customers but those numbers are only visible when adding the part to a part need. is there anyway to make this function work to look at those pricing rules? Doesnt look like it looks at the unit cost from the rule either.  

    I hope everyone is doing well, we just implemented APP10 here where I work (Brazil), I'm learning a lot, but I'm still a novice. Could you send me tutorials on customizing fields and aurena? Thank you.

Hi everyone   I need your help. My organisation want use the mobile apllications like: MWO, TripTracker, TimeTracker, Notify, CRM etc Who knows where I find matching set of laws to these things or export laws from systems and send to me? I will be very thankful

Hallo, I need some help with mWO objects. I have  approximately 8 000 objects serviced by 50 technician. So I want to divide the objects into smaller parts (like service regions) & and have individual access to them. I disable property SuncAllObject on TAS. I (even)  disconnect group push user (IFSSERVICEENGAPP) from the site. Doesn’t work. Every mobile user can see all the objects. What else I should do ? Any idea, please ?

We have a requirement for a customer for which we would like to use eforms as digital forms to replace site appraisal forms. What we would like to achieve is that the technician completes a site appraisal in an eform and that the eform after completion stays on the mobile device. This is so that other technicians can see what has been completed in the eform during the execution of the work. Does anyone know if this is possible?

Hi Experts, As I know, ‘Finished’ & ‘Cancelled’ status WOs are viewed in ‘Historical Work Orders’ screen. But, if you look on the search option for ‘Status’, it shows two more options i.e. ‘END’ & ‘Reopened’ . So, can anyone please let me know the situations of those WOs ??? what are the instances of getting such status for WOs ???   Thanks, Thieuban

We would like to realize the Document Attachment function by batch processing (PL/SQL) in IFS 10. Could you tell me how to implement it? We're considering that IFS receive image files from an external system, execute the Document Attachment function in batch processing, and keep links with datas stored in any remote server, not the database. Thanking you in advance.

Hi, I’m starting to use IFS Application. It’s a Windows Client running on Windows 10 Professional. I was reading the on line help and doing the excercises proposed on the e-learning page. When working with the toolbar, I used the contextual menu to hide diferent toolbars. Suddenly, I hided all the toolbars and I can not find the way to show the toolbar again. I’ve looked in every menu available, and tried with the secondary mouse button on the menu.   About info is: IFS APPLICATIONS 7 Copyright © 2006 IFS AB This program is protected by copyright laws and international treaties. Unauthorized duplication or distribution may result in severe criminal penalties, and will be prosecuted to the fullest extent possible by law.   System Info: Windows Environment: Systema Operativo:        Windows Server 2003 Versión Windows:        6.2 (build 9200) Nombre Ordenador:        GPEV-SSOP-C01 Procesador:        586 No Procesadores:        4 Memoria Libre:        2048 Mb Disco Disponib

We have certain windows that currently do not allow us to attach documents. I am looking to enable attachment in the windows but do not know how too. How would I do this in IFS 9?

Hi Everybody, do you have any experience to configure Workflow Server in IFS Solution Manager? if we want to know the result of workflow steps, how can we get the result through thrid party Web Service and trigger next steps? Please give me an example.

Hi All, Can you please help on this topic : I want multiple request/task/request_unit will be created on Button Click from a Custom Screen. But I am unable create multiple request/task/request_unit through business rules, only one data I can insert. Please help on this.  Note : Number of request/task/request_unit that will be created  is variable and depends on calculation between two dates.  I just want help on , how multiple request/task/request_unit data row can be inserted in business rules

Can we write a condition using expression instead of using "change" operator. I have a business rule where I have a condition using expression like below: In the same expression can we also check whether PERSON_CAL_EXCEPT.START_DTTM has been changed or not. The intention is not to add one more input param “PERSON_CAL_EXCEPT.START_DTTM”  and not to rebuild the condition again with an additional line  for checking whether PERSON_CAL_EXCEPT.START_DTTM has been changed or not.   Please help if anybody has any suggestion on this.

Can anyone please guide me how i can create a customized XML or input XML business rule where the execution point is Explicit Call. In short i am trying to create a  (use defined or customized) business rule which will support explicit call (i.e without any DML kind of operations the business rule should execute). Please provide me one sample data if possible.It will be very helpful for me.

Task templates let you add part needs based on model ID, part ID, product family & product name. i am looking to add “place ID” as one of the parameters for the part needs so if its a specific model for a specific store, they get a different part need   any one had any luck with this?

I would like to use one of the UDF fields from the Request template and when running the ECO Generation it copy that field onto the Request. is this doable? if so what additional setup would be required as just adding the field to the UI for the request template did not do it.   Thanks,   Graeme