Distribution (CRM, Commerce)

I have properly creating a sales process and marked it as the default. However, whenever I create a new business opportunity, the “Sales Process” field is not defaulting to the Default Sales Process. What is the issue? This is for IFS Aurena with IFS 10.    

 Hi,I was wondering whether we can merge CRM accounts (Category = Customer) if they are not connected to any objects or do not have any transactions in the system.One of our customers using IFS Cloud has integrated IFS with an external POS system. They import CRM accounts from POS system and save these as customers (category = customer). The CRM account is labelled as duplicate, but we cannot see the “Merge Account” command on the header to merge the duplicate with the original account.I understand that merge account work ok for prospects but couldn’t find a document explaining any limitations or why it’s not supposed to work for new CRM accounts when the category is customer. Is this the intended behaviour for CRM accounts of type “Customer”, even if duplicate records don’t connect with any objects or do not ha

In 25R1, I am creating a Customer from the New Contact Screen.The duplicate check rule for single hit and combined hit are set as Active.The duplicate check action setup Default Action has been set as Prevent Save and set as Active.I entered the exact same name as a Customer that already exists.However, the duplicate check does not prevent the record from being saved.Any ideas as to the reason for this failure on the duplicate check ?    

Hello all, does anyone has experience how it is possible to modify existing sales contract revision line items using Contract Change Order in IFS Cloud (25R1)? The only thing I am able to do with Contract Change Order is to add new line or new items to existing sales contract revision. According to IFS Documentation, it is CURRENTLY not possible to change existing sales contract items by Contract Change Order - since there is the word “Currently”, I understand that this functionality was available in the past releases or even IFS versions. Does anyone know if this funcionality is planned to be added again within future release of IFS Cloud?   In general, if you are using sales contract and you need to let’s say change/update data on existing sales contract revision line item (e.g. quantity, sales rate...)

Hi,  We’re currently using 24R2. I have the requirement of being able to adjust and track updating the Sales Contract Line Item Quantity as Planned Demand differs from Actual Demand. As an example, Part A is an Item on Line 1 of my Sales Contract with a required Quantity of 100 currently. However, the demand for Part is actually 50 and we need to create a new Sales Contract Revision to reflect the changes. Currently, we create a new Item Line with Part A with a Quantity = -50 to reflect this change, however, we can’t accept negative quantity lines going forward, as connected Business Opportunities cannot have negative quantity lines. With this in mind, I’ve been exploring the usage of Contract Change Orders in a test environment, which seem great for being able to Add New Line Items to my Sales Contract and have them be tracked/approved etc. However, I can’t seem to be able to just edit/reduce the Quantity of Part A on Line 1 of my Sales Con

Our customers require the “Estimated Time of Departure (ETD)” and “Estimated Time of Arrival (ETA)” fields in Customer Order details or Ship or Shipment.Because those dates must be printed on the invoice and packing list.However, I think about those two items do not exist in Customer Order details.As an alternative, should we add items using custom fields?

Hi heroes,Getting the error below when trying to add the contact to the account via CRM Panel outlook. Sometimes it works when I have a type prospect , but when I have a type customer I have always this the error.IFS Version: 25R1 

Looking for positive/negative feedback from users that utilize Cloud warehousing modules for everyday business.  

Hi Heros,I can see at “apps for page designer” on IFS CRM Companion the option  SCAN NEW CONTACT, but when open the CRM Companion app, the option does not exist. Do you have any Idea how to enable the option in the app?IFS Version: 25R1 

Hey Everyone,  I am curious, in what ways do you sell / create kits in IFS. I was reading that it’s possible to sell a kit and have it be constructed the moment it’s sold, but I don’t see an obvious way of doing this. Thanks!

In 25R1, a requirement has been raised for an Opportunity that will have multi year renewals to be pursued at the end of every year. Example :Business Opportunity 1001 is for $20k - this has been won and then needs to be included for the next year again as an Opportunity for $20k and again in the following year. What is the best way to handle this in IFS CRM ?

We are using Business Opportunities and try to follow the sales pipeline development over time. We have IFS Cloud 24R1 SU4. When looking at the pipeline data we have significantly lower number of business opportunities in the  snapshot compared to when we look at the business opportunity at any given moment in time. We do the same query by status of BO, excluding, Cancelled, Closed and On Hold,  so is there something I’m missing here. I assume that every snapshot should contain all BO or is it just the ones that are changed from last snapshot. We where missing about 37% of the BO in the snapshot.   Anyone else experienced this issue?

Hi All,What’s the best practice in IFS cloud to integrate with WMS? Is there recommended integration projections that we can use?In pervious versions, we were using WMSINT that contain 6 messages to make the integration work between IFS and a WMS work. We would like to know which projections can be used as replacements for this?More information on WMSINT can be found in this topicWMS Integration | IFS Community

Hi all, We’re currently using IFS (IFS Cloud 22R1) and have come across an issue regarding customer order charges.When a customer order includes a freight charge without connecting to any order line and the customer has already reached their credit limit, the order gets credit blocked — as expected. However, the system still processes and invoices the charge line separately, even though the order is not delivered.Has anyone experienced this?Is there a way to stop IFS from invoicing order charges separately in such cases, or is this a known system limitation?Appreciate any insights or suggested workarounds! Best regards,Harsha

We have created a contact duplicate check based on a contact’s email and need to make email a required field in all contact creation locations. Unlike other dialogs, the Add Contact dialog does not appear in page designer. How do you edit these dialogs in IFS Cloud? If you know in Aurena, I’m sure the same would apply to Cloud.Thank you!

Hi all,We currently have two different companies using Business Opportunities and CRM in IFS Apps 10.Is it possible to restrict Business Opportunities so that users only see records associated with their own company or site — while allowing managers or admin users access to all companies/sites?We’ve seen this kind of access control seems possible in IFS Cloud, but we haven’t been able to replicate it in Apps 10.Example:Joe Bloggs is assigned to TestCompany1. When he opens Business Opportunities, he should only see TestCompany1’s opportunities — not any from TestCompany2. However, a manager or admin should be able to see both.Is this kind of filtering possible in Apps 10? If so, how can we set it up?Thanks in advance!

In 25R1, when creating a new Opportunity the Company field defaults to the User’s default Company.In my solution, I want the End User to be able to see a blank Company field and select the Company from a list rather than defaulting to the User’s default Company.I looked at using Page Designer but cannot see any options there.Any ideas ?  

Hi Team,how are you all handling announcements inside the B2B client? Ideally looking for something that supports hyperlinks.Appreciate your thoughts on this. 

My company is upgrading from APP9 to Cloud. We’ve only found the Create Picklist for Customer Orders screen. Is there any screen or option to create picklist for customer order lines. We may have a customer order with 50 lines, all 50 are reserved, but we would only want to print the picklist for 25 of the lines. We’ve not found a way to print for specific customer order lines and avoid printing for the other 25 lines if they are on the same customer order. 

Hello, We currently use customer agreements in Apps10, which are primarily driven by dates. We would like to drive this using volume as well. For example, a customer contracts us for 100,000 lbs of material. That price is good within the date range for that qty of product. Once they reach 100,001 lbs, we want to issue a new contract, most likely at a different price. It appears that the supplier agreement kind of works this way. Is there a way to achieve this with customer agreements.

Hi, In IFS Cloud you are given the option to extend the Address Line characters. However, when you make the change, it doesn’t change the length of Address Line 1 or Address Line 2. Address Line 3-6 get updated accordingly. Does anyone know why this is the case or is it an oversight?What workarounds are there? Thanks

Hello, We want to set up authorization for the Business Opportunity. We want employees to have to get permission from a supervisor to create a Sales Contract from the Opportunity. This could be done, for example, by ensuring that the status of the Opportunity can only be changed after authorization from the supervisor. I have been working with ‘Sales Process’ and the Approval feature it contains. But I can't find what I'm looking for there.Can anyone advise me on this and suggest a solution? We are working in App10 Update 7.  

We’re integrating IFS Apps 10 to Salesforce via Boomi.  We’re finding that the standard APIs as defined in IFS do not contain all of the data elements needed to create or update records in Salesforce and we may be creating custom APIs to achieve our objectives.  Are there other customers who have connected Salesforce to IFS via Boomi?  It would be helpful to know whether you were able to use standard or had to create custom APIs and other helpful lessons learned as we progress in our journey.

I have a client that is anticipating moving from Apps 10 to Cloud.  The main issue is that the parts may have been originally set up with the incorrect unit of measure. I know in the past we were able to set up translation tables in migrations to help accommodate this. Is it possible to use such a process to change an item’s or several item’s units of measure?  I’d also like to know how others have perhaps performed unit of measure changes on existing parts.  Thanks!

When I try to login to IFS Support, I am taken to a Logout successful page. Does anyone know the reason behind this?