Distribution (CRM, Commerce)

Is there an API call to get the Customer Order Total amount ?Looks like the total amount is calculated dynamically from the sum of customer order line totals. I would like to get the total amount of the customer order into an custom field.

Hi IFS community,  Can you explain me how to set up parts for being able to ship the entire quantity of a case when customer order the full case and not split into each quantity from multiple cases? I tried : To set up the sales part unit with a conversion factor To use the handling unit To use the location group “Pallet” But none of my tests works well, system always split into different cases.  Thank you for your help  Best Regards

We would like to automatically ADD a default Charge Line with Charge Type ‘FREIGHT’ to the Customer Order > Charge tab on Saving the Customer Order Header? What is the best way to go about this?I would think it would be a custom event that fires on a new Customer Order record. BEGIN &AO.CUSTOMER_ORDER_CHARGE_API.NEW__( :p0 , :p1 , :p2 , :p3 , :p4 ); EXCEPTION WHEN &AO.Error_SYS.Err_Security_Checkpoint THEN raise; WHEN OTHERS THEN rollback; raise; END; When done manually, you just add FREIGHT and click SAVE but when I looked at the debug there is a lot more going on with the :p3.   CHARGE_TYPEFREIGHTCHARGE_AMOUNT0CHARGE_AMOUNT_INCL_TAX0CHARGECHARGED_QTY1SALES_UNIT_MEASEABASE_CHARGE_AMOUNT0BASE_CHARGE_AMT_INCL_TAX0STATISTICAL_CHARGE_DIFF0COLLECT_DBINVOICETAX_CODE0TAX_CLASS_IDTAX_CALC_STRUCTURE_IDCUSTOMER_TAX_USAGE_TYPEDELIVERY_TYPEGOODSCHARGE_COST0CHARGE_COST_PERCENTINVOICED_QTY0PRINT_CHARGE_TYPE_DBYPRINT_COLLECT_CHARGE_DBNO PRINTINTRASTAT_EXEMPT_DBFALSEUNIT_CHARGE_DBFALSEORDE

We are needing to have different invoice and delivery note layouts for different customers (export paperwork is the main driver). As far as I was aware in Apps 9 you can only have one invoice and delivery report or am I incorrect? If I’m incorrect can anyone guide me on best way to produce different reports for different customers, thanks Sarah.

Hi All Does anyone put number of pallets and their dimensions (not volume) onto delivery and invoice paper work, if yes - how do you do this?Cheers, Sarah

Hello,Is anyone familiar with the Business Type field on the Business Opportunity header? Do you know if there is a setting somewhere that allows you to choose either to be the default?  The two values are New and Recurring Do you know if there is any connection between Business Type and any other field that would change it from New to Recurring based on a user action?  Other than the user intentionally selecting Recurring?  It seems to default to New but in some cases it has been set to Recurring.  We’re not sure how it would be set to Recurring since it is hidden for our users. Do you know it’s general purpose?  I have tried to find some description of it’s function in the documentation but haven’t been able to locate that information.  Thank you,Joann

Hi,Is there a way to limit what customers a user can see?I would like for specific users to limit them so they can only see a group of customers.Do you know if that can be done with configurations?BR Kresten

I am looking for information regarding Sales Price List for Sales Parts that are set in active.Why are these Sales Parts presented at Sales Price List report?  

We have installed the TAS, we have downloaded the CRM Companion TouchApp. When the user logins for the first time the initilization process hangs. For hours now it won’t move forward. The CRM application Touch App entities have a built-in filter to only sync user assigned entities.  

Dear All Member I try to migration data on Sales Quotation page but .csv file as following I can’t do it.Because when I upload .csv file on Execute job that can't keep store on one row. on my csv, I have data 3 rows on one column.on Execute Job when I upload, it will split line by itself. If manual input on Sales Quotation page, It can show many rows on Quotation Notes.I need to migration data many rows on  one column only like below image. How can migration job when it has many rows on one column ?page: Sales Quotation > Misc Quatation Info  

We are investigating the move of our CRM into IFS to seemlessly align with the rest of the business but one key external tool we use is Spotler so need to build an API for that. As it is a big unknown and Spotler themselves don’t have an integration our marketing team are understandably nervy about the capability to do so. We have some techical folks reviewing the API but wondered if anyone in the community has already done this to show that it is possible?

Is there way to copy a customer agreement with an increase from agreement price and not from the base price?The price increase is done as a percentage from an existing customer agreement rather than from the base price.Any easy way to do it?APP9 UPD9Pamith

We are using SSO and deploying TouchApps CRM Companion. The Server is up and the CRM Companion Application is downloaded. When the user logs in they are prompted for the windows username and password just like in Apps10 however when connect they get this error: The documentation talks about a redirected URI and lists ifs-app.com.ifsworld.com.crmcompanion10://app not sure what this means or how you would use it. 

Hello, Does anyone know how the automatic reservation could take into account the input UoM in IFS apps 9?Exemple : I have 2 batch number for one part in my inventory : Ex: Part 1 | Location A | 90 EA | batch n°: 123 | Expiration date : 31/12/2022 | input UoM : 1 pallet  Part 1 | Location B | 58 EA | batch n°456 | Expiration date : 31/12/2021 My customer asked for 90EA of part 1 (we are using input UoM which group 90 EA into 1 pallet.) We would like the system reserve the 90 EA from the batch 123 (and not 58 EA from the batch n°456 and 32 from the batch n° 123)  Many thanks for your help  

Is there a way to get an overview of my activities and opportunities in the CRM panel?If I receive an email from a colleague who is registered as Representative in IFS, I can click on his/her name and I’ll get an overview of all opportunities and activities where he is present. BUT I don’t seem to be able to click on my own name and get the same overview.According to a topic here it is possible in the SRM panel - you can click on your name in the recipient/attendees list to navigate to the representative details page. The same should be possible in the CRM panel.Do I need to make a setting or is this a missing feature in the CRM Panel in IFS?

In the middle of amending a customer order line the user had a quick 5 minute chat with a supervisor then clicked on Save to save the amendments made earlier.  On doing so they received the following error:The Customer Order record has already been changed. Please refresh the record and reenter your changes. Details.Order No = S95520Line No = 18Del No = 1Line Item No = 0  

Hi, how/where is it possible to rename (translate) the pdf? This is the emailed order confirmation/App10. Would be nice to have this in the local language:  Thank you, advise appreciated! 

Hello all, I have been configuring my BO pipeline charts, but I am finding an issue that I do not understand. In any given BO, you may have multiple lines, which may be won or lost depending. I am seeing that if you have a BO with lost lines, those values are not able to be represented anywhere on in the Pipeline Chart. The example below outlines the issue I am seeing:BO # 10 has two opportunity lines Line 1 value $500 line 2 value $500 The pipeline will show the total value of $1000, however, if you mark line 2 as Lost. The $500 value will be removed from the pipeline, but you have no visibility into what the original opportunity value is, and you have no visibility into what the Lost opportunity line value is.The only workaround I have come up with is to run a search for BO lines with a status of Lost. You would then be able see what you have lost, but there is essentially no way to compare. I am not sure if there is something I am missing, but there seems to be a disconnect. Any hel

Dear All, We are starting to use IFS Shipment Sometimes, we are creating a shipment when our planner want to ship goods to a customer. From time to time, we send shipments with more than one truck and then we don’t know what product will go on which truck beforehand. This is creating a problembecause we need separate delivery notes for every truck Is there a way to fix this within a shipment ?Despite the ordinary “create additional shipment” i see 2 and a half options that may work Issuing more thann one delviery note per shipment. If this would be possible, (honestly i don’t think it is) then it will mostly fix the problem. Ability to quickly switch the lines between shipment. This is also a submethod of creating new shipment, but still when we can go to a shipment lines RMB line and then click “switch to another shipment” this would be much more easier to do than deleting the liens from one shipment and adding it to another. Keep also in mind that shipments are often finalisez after

Hi, App10: is there any way to reprint the previous revision of the sales quotation? Sometimes need to go back to the previous rev, and saving the pdfs outside IFS every time/rev does not make any sense.. not efficient. Yes, the rev handling makes perfect sense that it prints only the current rev to prevent you from sending the incorrect (=not the latest) to the customer, but it would be handy to be able to retrieve the old rev as well. How far back can you get the pdfs from the Report Archive? Cheers, /P

Hi there, do you possibly know where in the IFS app can I change the bank account which will be printed in the invoice for the customer? I know I can define different cash accounts for the customer, but where do I choose the one I would like to use in the invoice (if different than the default for certain customer)?

Hi,Which Presentation Objects need to be granted to grant access to CRM Panel or Outlook Add-in in APPS 10?We are able to access everything as IFSAPP user but things don’t work for regular users who have been granted IFS_FULL permission set (gives access to all screens in IFS).We ensured the following objects have been checked for IFS_FULL: Thanks!

Some customers have their customer sites split out as separate customers to allow for different rep assignments and visibility at the site level of a Customer 360 view. They are running into an issue where the Customer Contact’s Manager is located at a different site (therefore a different customer in IFS). Is there a way around this?The only workaround I found was to add the manager to the site where his/her employee was located.

Looking to get some insight into how people have setup IFS for selling through Fulfilled by Amazon. We retain ownership of the inventory whilst it is in the Amazon warehouse, until the point it is sold to the end customer.We intended to do this using Customer Consignment. So the proposed flow would be Process a Customer Order on IFS using Customer Consignment to stock the Amazon warehouse. Sales are processed on Amazon - Self Billing Invoice Received from Amazon - Customer Consignment stock is consumed and invoiced Replenishment order raised as per step 1 ...cycle continuesHowever, we have Package Parts that we intend to sell through Amazon and this has posed a challenge to the above. In version 9 at least Package Parts and Consignment do not appear to be compatible. What we were hoping was that we could ship a package, but the inventory parts that are components of the package would be transferred to consignment stock.We are trying to avoid setting up a new part number specific for am

Hi,I have set as follows, but the fixed freight charge amount is not shownin the invoice.  Could you tell me how this can be resolved please?Thank you very much!Kind regards,Kokubo