Distribution (CRM, Commerce)

The Status fields to choose from are Cancel; Hold; Close; Won, Partially Won; Lost Infact, Won; Lost; and Partially Won are not Statuses but States. Why are Status and State in the same Status bar? We now have problems with salespersons choosing the state WON or LOST from the Status list, which still keeps the BO active as the status should have been Closed and then choose Won or Lost from the popup. Is there any way to hide Won; Lost and Partially Won states from Status bar?  

Here is an example: Issue #1 -  the sales qty should update to 40 not the original 44.  I believe this quantity is updated during the invoicing process of the order.  I verified that simply reserving the amount does not update the qty.Issue #2 and the issue I am asking about, I need the Swell allowance to be calculated on the total line/order value AFTER ALL OTHER ADJUSTMENTS ARE APPLIED. How can this be accomplished in an automated way?

In IFS9 , we used a custom field when creating Business Activity. Sales reps could choose from a drop down list one or several labels (e.g. different product groups or important trends such as COVID). This helped management and R&D to easily find relevant information from the Business Activities withouth manually going through hundreds of activities. In IFS9 this custom field was searchable with filter function. In CLOUD, the filter function have been removed for custom fields in Business Activities. Was this itentional? Is the function returning?

Hi All,I am seeing following error when report picking for project inventory. I am using pick by choice with in the same project but belongs to different activity.  Here is my inventory part in stock record.  My CO is project connected to the activity 100000069 but in manual reservations I can see both the activities related stocks as its under one project.But when I try to pick by choice with a different activity in the same project I am getting this error. Anyone know whats the issue with this?Thanks,Chamath

It is often the case in our industry, that the Business Opportunity starts with one customer, but the final product is purchased and delivered to another one. Or, that the customer want the Sales Order to be addressed to another of their companies/accounts. Our challenge now is, that we are not able to change the Account of the Business Opportunity, as the Sales Quotation is attached. It is neither possible to change the Account of the Sales Quotation, because that is attached to the Business Opportunity. The only option seems to be to cancel current Business Opportunity and Sales Quotation, and redo them to the new account. Which is a lot of work. Is there a go-around, how we can during the process change the Account connected to Business Opportunity after Sales Quotation has been created (preferable without losing information)?

Idea:Capture Source on Leads in CRM Companion (Source ID / marketing attribution) ProblemMarketing/source attribution exists in CRM (e.g., sources for Accounts and Opportunities), and lead management is fully documented in the web client. CRM Companion covers Leads as an entity, but there’s no documented way to set a lead Source on mobile—forcing later desktop entry and risking data loss after marketing events/activities.Why it matters Accurate campaign ROI and channel performance tracking (events, conferences). Reduces rework and prevents attribution gaps when leads are created in the field. Proposed solution (mobile UX) Add a Source field (drop-down) to the Lead create/edit form in CRM Companion. Respect existing CR

Idea:Add Confirm / Progress Sales Process action for Business Opportunities in CRM Companion ProblemIn the web client a BO is created with Unconfirmed status and can be progressed/managed via sales-process actions (incl. Confirm/Process). CRM Companion lacks a documented way to confirm/progress a BO on mobile, forcing reps to wait for desktop and delaying funnel governance.Why it matters Faster stage hygiene from the field; BO lands in the correct process immediately. Cleaner reporting and automation that hinge on BO status/transitions. Proposed solution (mobile UX) On BO detail, expose a Process / Confirm button mirroring the web’s sales-process command set for the current BO state. Advance Stage: validates required

Another individual asked this question 3 years ago and never got a response, so I’m trying to ask again:Is there a setting or option to prevent certain sales parts from never getting a discount %? We are looking to see if we can replace our current CRM process with IFS, but in the current CRM, we do not allow for the discount of Extended Warranty (% charge) or Installation Service (NI Sales Part).  So we would need a solution for both a charge and a Non-Inventory Sales Part.

In a multi site scenario (Demand and Supply sites exist), can the demand of the Dmand Site ie- 700 pcs in week 25 update in the Supply on week 23, assuming a 2 week lead time between 2 sites? , if so what are the configuration and settings that needs to be done?   In addition can the total demand for a month be cumulated to one day as all deliveries are done only 1 day per month?

Is there  a way in 25R1 that we can the cursor land in the customer number field when entering a new customer order?

Running to an issue on the below.  EstimatedSignDate on logical unit of Business Opportunity. The filter on the advanced list in Aurena is not working. EstimatedSignData = '#THIS_YEAR#'. Please advise on how to write this in the advanced search of the list view.   

Hi, We can add Related Account (referance to another customer - Customer B) to a SalesQuotation belonging to Customer A.When we open Customer B - we can not see which Sales Quotations are ralated to this customer. Do anybody knows where to find it (overview of related SQ to a customer)? Account CRM does not contain this information.Br.Barbara  

Hi,after converting a lead to business opportunity, IFS create automatically a background task named :CRM Business Opportunity inference request ( Business_Opportunity_API.Inference_Request_Deferred__ )but this task always falls in error :The [ML_BUSINESS_OPP_CLOSE_STAT] setup is incomplete. Please train and activate the model before using.do you have any idea about this task ? how to disable it or how to fix it ?because I searched in DB tasks and events but I didn’t find any task with this name Thnk you.Regards.

Within an assortment node, if items have different price units, it is mandatory to repeat the assortment node for each price unit in the campaign's assortment tab.In our company, we have over 200 nodes that have at least two different price units.We don't want to apply different discounts based on the price unit, but only one discount per assortment node.How can we apply a discount to all items within an assortment node? Thanks, Fabrice

When creating a new business opportunity in Aurena a user receives the below screen only upon selecting a value in the customer field of the business opportunity. I believe this is a permission set issue, but unsure of the next steps to take. Please advise.   

We are looking into creating a collaborative way of working with sales projects (business opportunity), where not only sales, but also our support persons (designers/calculators) work becomes visible and part of the sales process. I have identified this could be done both using Case or Business Activity.Are Cases going to be part of IFS in the long run or will it be replaced with Assyst some day? Are there other ways to send request (tasks) to company personnel, and get it linked to an opportunity (or quotation)? What module/way of working are tested and best practice for the idea below? The “idea” in short: PurposeCreate a simple, structured way for Sales to hand over design and installation related work inside CRM, track progress end to end, and reduce coordination outside the system. Scope Create “Support Requests” from a CRM Opportunity  Stand

Need assistance on Advanced Searches on List Views within Aurena. See image below. What am I doing wrong?  As you can see from search I am trying to see only certain stage values, but results are bringining in all. Please advise correct query. (ProcessId = 'UNI_SALES_PROCESS') AND (StageId ne '100' OR  StageId ne '90') Also, what language is this? Is there documentation?  

I’d like to add a custom field on on the list view Business Opportunities. We are currently on IFS Aurena, please advise.   

In CTO, the description entered under “Part Configuration Description” is what gets printed on the Customer Quotation/Order Confirmation as the description. Is there a way to bold, underline or italisize certain text within the description?  This would help with readability on the customer-facing documents.  I was hoping some operators like <b> </b>  or surrounding text in *this* would work, but they appear not to:  

When I first login to IFS Cloud (24R1) and release a customer order I receive this error “Execution exception.sender thread caused by ifs.fnd.connect.senders .connectsender$temporary failure exception: exception while sending data caused by: java.net.socketexception: connection reset.”  I release the order again and the error goes away.  It seems to be the first time I log into the application.  It doesn’t bother me but is not acceptable for end users.We do utilitize Avalara integration, so I am wondering if it has something to do with that.

In 25r1 we now have a delivered mailchimp integration from Marketing Campaigns.  I can’t quite see how to turn it on.  There is a system/template BPA called CrmMailchimpIntegration.  And there is a button on the Marketing Campaign Action to create an external campaign (but the button is inactive).  I believe that the BPA needs to be deployed to activate the button, but the BPA cannot be deployed because it’s a template.  If you copy the BPA to another ID, you can deploy it, but then the button would not know to call that BPA ID?What am i missing…?

Hello,    Is there a way to hide the Customer Order Charge Type so that the customer only sees the combined price of the goods they are purchasing when receiving the order confirmation and customer invoice?  Example - The End Customer only wants to see the Delivered at Place cost on their order, they do not want to see the Freight Charge.  However we need to account for that freight charge and the freight charge needs to go to the correct GL account.  When I enter the Charge Type on the Customer Order that charge will automatically show up on the customer confirmation work order, customer just wants to see total cost including freight in one lump sum.   Thank you,.Joe   

Which versions of Outlook is the CRM Panel compatible with?We work with IFS Cloud on premise. 

Hi All.We have received an inquiry from a customer and would like to know how to implement this in IFS Cloud.1. For example, when sales reach ¥1 billion, grant ¥100 million worth of service credits (similar to point management systems used by electronics retailers or Amazon).2. Subsequently, when receiving orders from that customer, offset the order amount using the service credits. If any balance remains after the offset, we want to generate an invoice for that remaining amount.3. It should also be possible to combine and use multiple service credits together.4. Service credits should have an expiration date and become unusable once expired.This functionality corresponds to the rules in IFRS 15.70 - 72.

I have a client who is using Projects in Cloud and wants to invoice from the project based on project milestones. We need to use Customer Orders for shipping and export documentation.Is there a way to close the Customer ORder without invoicing?Thank you