Distribution (CRM, Commerce)

Has anyone been asked by a customer that they want to use a WaDaCo transaction that allows them to manually reserve parts to be shipped to the customer order rather than use the automatic reservation oir manually reserve the customer order line. Thoughts???  We are drafting a CRIM spec to do this.

Dear Community, Apart my own doubts, I promised I’d find out.We would have very niche case, where single Work Order / Customer Order (with inventory parts too) would be needed to be shared between multiple (2 or more) customers. Like repair of shared assets.According to the users on Apps9 it was possible to do via Staged Billing, by sharing order to multiple line, invoicing first, and then changing the “invoice Customer” on actual customer order. Currently cloud (23R2) does not allow you to change invoicing customer on customer order when something has been invoiced. Found out doing it other way around by removing invoice customer works, but this seems to be unintended functionality. Is there other proper way to do this, instead of making multiple customer orders and using non-inventory part lines?If I recall correctly, something similar could be done on Sales Contract, but we do not have that module currently. -Toni

Hi,Save the bookmark with the dynamic filter and not the dates:     

On Sales Quotation Line, I created a custom reference field called Product Structure that will display the Product Structure Revision No and Alternate No. The user is required to choose the correct Product Structure for the shop order as a means of communication to the order processing team.Right now, the LOV shows all product structures for all parts and the user has to manually filter the list based on the sales part. I want the LOV to default the Part_No filter to the Sales Part (CatalonNo) chosen on the OrderQuotationLine. I cannot find a good walkthrough online. Can anyone assist? 

We are using IFS CRM panel for Outlook currently on 22r2 version and we are planning to update to 24r2 version. We have noticed the connected business opportunities are not shown in 24r2 version crm panel even though they are shown in 22r2 version any reason for this?22R2   24R2 

After creating a Business Activity via the CRM Panel using either the old or new Outlook - we have an option to create a linked Business Mail. Recently, our users have notified us that the linked Business Mail gets created but it does not have the body or attachment in it.We have tested this on our end and it’s not working in either of our test or production environment for any Business Mail that is created via the CRM Panel.We receive this error in the first attempt: After the second attempt, it works but the body and attachment is missing from the Business Mail.Has anyone run into this issue lately?This feature used to work. I checked our CRM and SRM Default values for adding the email body and attachment to the Business Mail via CRM Panel and they have not changed.

Hi all, We’re currently using IFS (IFS Cloud 22R1) and have come across an issue regarding customer order charges.When a customer order includes a freight charge without connecting to any order line and the customer has already reached their credit limit, the order gets credit blocked — as expected. However, the system still processes and invoices the charge line separately, even though the order is not delivered.Has anyone experienced this?Is there a way to stop IFS from invoicing order charges separately in such cases, or is this a known system limitation?Appreciate any insights or suggested workarounds! Best regards,Harsha

Hi,We have several people can modify the configurations and implement new UI or workflow. But here is one issue about merge the change. How to make sure one person publishes his new change (From ACP, e.g. Developed from dev environment and imported to test environment) won’t affect the other changes which were published in test environment already? There are several scenarios.A changes CO page in test environment and B imported CO from an Application Configuration Package. After B imported CO page, then C wanted to import his change using another ACP.We tried this, sometimes the changes got lost by over written. So we would like to know a good way to mantain the page configurations. 

Hi Team,After feeding the manifest file, my outlook is not synching with CRM data. Is this because below setup is missing ? is this a must setup for On premises Cloud installation ?

Hi,I am trying to use Manual_Credit_Check function to check creditI tried the Manual_Check in CO page, and check the response by Fiddler, it shows no error But When I call DB function IFSAPP.Customer_Order_Handling_SvC.Do_Manual_Credit_Check, it always shows “credit limit is exceeded”.So, I would like to know whether there is some special logic in API code. That means I use the function in DB won’t get the right result?

Hi All,IFS CLoud 25.1.1I came across a strange issue. I have downloaded the CRM Panel manifest file and loaded it in Outlook.I can connect to CRM Panel, but I have issues when I try to create a Lead:I fillout the Country and Language, but when I press Save, the data gets lost and I get CountryDb is manadatory error.Any ideas if this is perhaps a bug or I’m not doing something right? I’ve used CRM Panel before and didn’t encounter any issues.  

Hello,where can i found CRM panel for IFS24R1?Thanks 

We have found it is now not possible to enter a ‘Single Occurrence Address’ on a Customer Order due to a change in the code added 07/09/2023,  "--  230907  NiDalk   SCDEV-26130, Modified Check_Before_Update___ to add check to block setting single occurance for consignment stock Is there are background to this change and is there a workaround as this is a requirement.

Strange one, one user cannot see all customers, other users with exactly the same settings can. Tried clearing projection cache, metadata etc., problem still exists. I have logged in as the user on my machine the issue persists. Any ideas, pointers much appreciated.

Hi everyone,I'm currently working on a performance testing scenario involving IFS IEE, and I'm exploring the possibility of using Apache JMeter for this purpose.Our IFS setup uses Active Directory Federation Services (ADFS) to enable Single Sign-On (SSO) with Windows credentials. This adds a challenge since the IEE client authentication is tightly integrated with Windows authentication (Kerberos/NTLM), which JMeter doesn't support out of the box.I'd like to ask:Has anyone successfully connected or simulated IEE actions via JMeter in an ADFS-authenticated environment? Are there any known workarounds (e.g., session token replay, fallback to basic authentication)? Would it be more feasible to test via Aurena REST APIs instead of the IEE client in such a case? Any advice on how to structure the test plan or simulate real user activity under SSO constraints?Appreciate any insights, examples, or best practices!

Hi ,Appreciate your support on below. Is there a way to only send an email when a scheduled quick report runs if there are rows?  One of out customers have a report to show expired parts in stock and typically there won't be any parts but the report runs daily and sends a blank spreadsheet to folks (No Data Found).  The blank report is unnecessary. Thank you ,Lumini. 

Is there a solution that would allow creating Cases from an Email in Cloud?Is there a solution for an integration with cases and emails where the conversation, email thread or incoming emails for the case are saved / registered against the relevant case?

I work in IFS Cloud - updates 22.2.8.  When updating planned delivery time in customer order line to a later date than first promised, first promised is also changed.  We have printed the order confirmation first and checked in order details that this is the case in Documents shared.  Any one experiences the same now?

We have a multi-company environment.Company A manufactures a serialized blank and sells it to Company B.Company B finished the serialized part and sells it to the end customer.The end customer discovers a quality issue in the part and returns it to Company B.Company B determines the quality issue is a result of processing done at Company A.How can this part be returned to Company A for credit?

Hi Team,I have a requirement where Distributors wants to know the stock level prior to place an order from B2B client.Is there a way to switch Sites and observe the stock levels of each entity? 

We are mapping PDF orders and passing them through ICO, to follow the same path as our EDI orders.  Our PDF orders are being created as Single Occurrence Addresses though. In ICO, we are providing the EAN Address Location - Delivery which matches the Customer Address - “Customer’s Own Address Id”, which is how we connect the EDI orders to IFS customer addresses.  What am I missing?   Are there additional fields required that we are not mapping in ICO to load the Customer stored addresses instead of the the CO creating a Single Occurrence address?

We are facing an issue where items reserved by a Work Order (WO) cannot be packed into a Handling Unit (HU). Our goal is to group these reserved items into a single HU so that we can move them as a whole to the work center.However, IFS does not allow packing as the items are already reserved for the WO. Canceling the reservation is not an acceptable option due to process constraints.Question:What is the recommended way to handle this scenario in IFS? How can we pack reserved items into a HU while keeping the reservation intact and still be able to perform a bulk transfer to the work center?​@IFS ​@IFS Community ​@IfS Comunity ​@IFS Elite Solution Experts ​@IFS Global Consulting Services ​@IFS RD Product Management TYAnna 

Does any one have some samples of xml files to be used on EDI flows for IFS 10?flows we are using and testing in a portuguese customer are:Receive Files for Customer Order Customer Order Change Purchase Order Confirmation Supplier Dispatch Advice Supplier Invoice Purchase Price Catalog Sent Files Customer Order Response Customer Dispatch Advice Customer Invoice Customer Agreement Price List Purchase Order Purchase Change Order RegardsVS

When invoicing have blocked lines by mistake.I now cannot find the orderHow do I find the order and unblock so I can invoice the whole order please

Issue with Same Day Delivery Orders in Quick Customer Order Registration – IFS 24 R1Since upgrading from IFS 22 R2 to IFS 24 R1, we’ve encountered an issue when creating same day delivery orders using Quick Customer Order Registration.The 'Wanted Delivery Date/Time' field in the order header no longer updates the 'Planned Delivery Date/Time' or 'Planned Ship Date/Time' in the customer order lines as it did previously.Expected Behaviour (in 22 R2): When raising an order, the 'Wanted Delivery Date/Time' defaults to the next working day. For same day deliveries, our Sales Team would update this field in the header to the current date. This change would automatically flow through to the 'Planned Delivery Date/Time' and 'Planned Ship Date/Time' in the order lines. Current Behaviour (in 24 R1): The 'Wanted Delivery Date/Time' and 'Target Date/Time' match the amended date from the Quick Customer Order Registration header. However, the 'Planned Delivery Date/Time' and 'Planned Ship Date/