Assets (Asset Management)

Is it possible to add a Functional Object ID as a Superior SM Object , in Customer order line?My requirement is, I need to create a Serial object when delivering customer order and that serial object should be connected as a child object under a predefined Functional object.When Im trying the flow, I cannot see functional objects appeared in LOV of the Superior SM Object field.It shows only the already delivered serial objects for the same customer in LOV.Even when I create a new serial object by duplicating the previous serial object which was shown in the lov, still that doesn't appear in the LOV.Can anyone explain the behavior.Thanks in Advance! 

I have been asked by a potential customer if IFS can support RFID/Asset Tagging.  Does anyone have any documentation on this that can be sent to the customer around this functionality? 

Unable to select a Functional Object to a Service Request.We have created a functional object, however having trouble adding this to a Service Request/Work Task.Are there any documentation on explaining how this link happens? Please see the example and screen shots below.User = IFSAPPSites Per User is defined as shown below.Functional Object that was created as shown below.When creating a work order the Object is not selectable as demonstrated below.Can anyone shed some light to why this object is not visible/selectable? 

Hello,I’m trying to remove sites from Work Task Templates where the site has been decommissioned. There are no active work orders for the site(s) I’m trying to remove, only historic. I’m getting this error when trying to delete the site from the Valid for Sites list:  Does anyone know if this error is poorly written where it also applies to Historic work orders? In our DEV environment, I can delete sites that do not have active or historic work orders, but if they have either I get this message. I want to be able to ‘clean up’ work task templates when sites are no longer active so I’m wondering if I’m missing something? Thank you!

Hello - looking for anyone (consultant, presales, customers) who has experience/knowledge around the reality of GIS integration. Specifically, has anyone got experience/involvement in automatically creating and synchronising IFS Objects with GIS asset data, to minimise manual user input with large volumes of assets?It would be great to understand the method that was used to achieve this and the level of effort that was involved.

Hi,Is there a way to connect and display customer tax details on a service quotation?Thank you!Best regards,Indika

Hello, I am looking for help on the Report In wizard in the Aurena interface (Apps10 UPD 15). Essentially, I am looking for a configuration section to allow items to be removed. I have not found any and I am unsure if you can or cannot modify this wizard. Ideally I would like to exclude the Customer Signature section, as our techs do not support external customers. Any guidance would be appreciated!  

Hello all,I’ve done some research and i found some interesting features in Virtual Maps.  We Can Configure desired Information as image shown above just like Tableau. But i found it uneasy because i failed to show my desired information page. I’ve created my personal Information page it only Show Longitutude and Latitude Information and failed to show Large Map with error message shown below.Did i miss something?Thank You

Hi Everyone, we have encountered a scenario where the work order numbers have suddenly changed their series from 6 digits to 8 digits. can anyone please help me with it, if there are any configurations touched or anything like that?  highly appreciated your time thanks in advanceBR

When adding a new expense to IFS Cloud, it opens up a pop up to fill in information, but what if i want to add a new text field to pop up when creating a new expense, how can i do that? i tried using page designer tool but doesn't work.

Hello, I have created a service contract with an additional customer. I use this customer to invoice my contract. When I want to create the invoice, I get this error message:I only have this problem when I have an additional customer. The “ship via” is entered in the "customer" record of the customer to be delivered and the customer to be invoiced. Do you know what could be causing this problem?Thank you for your help.Sincerely, Lina 

Hello Community, I created a Separate PM Action, but I can’t figure out how to get IFS to create the Maintenance Plan.  I was able to Manually Generate a Work Order, but I would like to see the plan at lest for the year.  You can see my Maintenance Plan parameters on the attachment.  Please help! 

​Hi All,I want to know your opinion on the field ‘performed value based’ in PM Actions. Please consider the following scenario:I have one PM action with two Maintenance triggers:On a bad condition (new in 23R1) Every 100 hours (with performed value based TRUE)Now we have a situation where we record a bad condition at 125 hours, so trigger 1 has created a work order and work task. At completion of this work task, the hours are 135 hours.What do you expect in the maintenance plan for trigger 2? My opinion is that the next trigger will be set to 235 hours, but that is not the case, it remains at 100 hours. It is only taking the hours on work of trigger 2 and not the other triggers.See PM Action:With a maintenance plan:Based on trigger 1 a work task is created and completed. Just before completion of the work task a new reading is set for the hours to 135. I would like that the Maintenance plan for the accumulated triggers is updated. It should not check why the Work is generated. All thou

Hi All.Does anyone use RCM? any demo? recomendations? Nowadays we are in Apps10 UPD17. We are thinking on using it.Tks a lotBr.Lopes

Community,what is the best practice for us on APP10 without CRO (Component Repair Order)?currently our site in Canada manufactured the product and sell to our sister company in Germany.  currently we don’t have a best practice process (my thoughts) defined in IFS. We are still using RMA to return to Canada site, and lots of manual jobs.my thought isexternal service order at Germany side to send the product for service to Canada Canada site will create service request and receive order (CRO) to receive the product to Canada facility, meantime, create customer order for ship back the product to Germany. Create Repair Work Order from service request. complete the repair service and ship back to Germany.please share your thoughts.Thank you.

Unable to change Part serial No in App 8, getting below error msg  

Hello, I am in need of some help with a Work Order/Work Task connection issue in Aurena (IFS Apps 10 UPD 15). After creating a Work Order and selecting the Work Task, I attempt to click the Pre Posting button and receive the following error message.   This functionality works fine in IEE, and I am not sure what needs enabled in Aurena to allow this same behavior. Any guidance would be appreciated. 

In the assist management, when a ticket was raised, it duplicated the message in the mail for the affected department  

Hi Everyone, hope you are well.I am having a query here, the same WO is generated for the future dates which are yet to be due. what can be the possibility here? this is a monthly PM and is connected to the rule id. thanks in advance :-)

while adding new custom attribute in the entity configuration in CFG cloud, what is the use of  properties “enabled on report” ? Thanks 

Hi,To reserve several lines in one click is not possible ? but its is possible to issue serveral line n one click What is the logic ? It shoud be possible to reserve several lines in one click ?It seems reservation is only lines by lines  Thanks regards 

Hi good morning Communnity  I have some issue with a Customer Projection, i want publish this page configurations en my menu on Aurena but i have this problem, Could you help me to understand what is happening, because it does not show me the screen?  

Der all, I would be interested to know how the IFS 16 module works in IFS.

So in short the question, how does IFS generate the Assignment Dates for Work Orders? When I generate a Work Order IFS the assignment dates are generated automatically. This generates a start and a finish, but what factors influence these dates? Could somebody give me some explanation?

Hello, I am setting up Aurena for our maintenance department. How do I disable the link function of text in Aurena? For example I have this window in Aurena/ Technical Portals/ Work Details.Text in blue are all links, but this does not lead to helpful information. So I would like to turn this link into plain text. How do I do this?