Assets (Asset Management)

Hi,With the Maintenance Planner Resource Management lobby, where does Date Range come from? Can this be configured to just look at one day/one week/two weeks?1 day horizon.When I change the planning horizon as well, the graph does not change.30 day horizon.Thanks!

Hi Team,I am looking to understand the standard procedure for configuring Special Price and Fixed Price logic across multiple positions within an IFS Cloud Complex Assembly Service Contract. Despite initial attempts to set these up, the results are not accurate. Can anyone provide the specific configuration steps or documentation detailing how to correctly apply these pricing rules?Thanks

Hi all,When I try to create a new work order using “Report a Problem” in both Tech Portal and Mobile, I receive the error below.Environment: EAM 25R2Errors observed:AttributeList OBJKEY not found in metadata ETag is missing in created entity NewWorkVirtual A JsonWebToken Principal can't be injected because one is not available. Protect the requesting resource so authentication occurs before the resource is accessed.Please find the full log attached.I am using the owner user.If I fill in the Object field, the problem occurs.However, the process works correctly if I leave the Object field empty on the last screen.Has anyone faced a similar issue, or does anyone know what could be causing this?Thanks.

There is an error message when I try to return a part from a work task that has a mandatory expiration date. Has anyone figured out a good way to handle. I have seen this happen in apps 10 through 25R2. 

When creating a new fault report as an field technician,  it is possible to add media and/or document pictures to the fault report. Even from offline status.  This is one of the most important function when reporting a fault report. However this will not sync to ifs cloud, and just gives errors  “Illegal number value (−1) for attribute ACTIVE_SEPARATE.WO_NO” Tried to add picture as a document for a workaround, but same problem. I have found earlier post of the problem in the forum, but no solutions. Seems to me that the procedure for Media/document attachment dont wait for return of created values for WO/WO Task, so tem ID = -1. Anyone have som insight to this? I have found that the service app, kan do thi

Product & VersionProduct Area: IFS Cloud – MRO & Fleet Operations Functional Areas: Serialized Configuration Modification Program Template Parts / Template Alternatives Complex Assembly MRO Test Environment: Regional Test (LKP 25.2.4)Problem SummaryWhile executing a modification flow involving Template Alternatives and MRO Interim Orders, users may encounter unexpected serial structure inconsistencies if the parameter “Configured In Separate Template” is not set correctly.Although the issue can be resolved by setting Configured In Separate Template = Yes, the system currently does not provide any validation, warning, or error message during the Final Conformance Check to guide users.This makes the behavior non‑intuitive and difficult to diagnose.Observed BehaviorModification flows complete without any system validation. Serial str

Dear All,For one of the customer we are using the EAM functionality where we are trying to executed Multicompany time reporting scenario on Work Task. There is also usage of travel resource group on the resource.Without creating employee in the secondary companies and utilizing primary company employee id in the ‘Active Secondment Employee ID’ field on resource will pick work task resource group and set the cost to Zero. In this case application will not consider the travel resource group.If employee id is created in the secondary companies, the application will pick up the travel resource group for travel part and work task resource group for second time report record. Which is correct. This was tested from IFS cloud without use of MWo. Version details are below - Application service update: 25.1.8Framework service update: 25.1.10IFS Cloud Web version: 25.1.10.20260305022227.0IFS Client Services version: 25.1.10.20260305022228.0

The customer has been upgraded to version 25R1 and observed that several triggers in the Scheduling Optimization Triggers window are currently in a disabled state.In the core application, these triggers are available starting from version 24R1 and are also delivered in a disabled state.The customer’s concern is whether these triggers should remain as they are or if they need to be manually enabled.Additionally, they would like to understand if there is any impact in keeping these triggers disabled.Any information will be greatly appreciated.   Thank you,Madushani 

What are the consequences or risks if we hide certain field views from the global context via visible checkbox? Is that recommended way or do you have a better suggestion?We would like to hide certain fields from view so that page visitors do not see all the content on the page. 

Hi,Could you share a PowerShell script to adapt the following scenario:ITOM performs discovery/inventoryDetects: “machine without software X”Validates rule (compliance/baseline)Triggers automatic eventAssyst opens ticket automaticallyWorkflow executes:calls deployment tool (e.g., Intune)or automated scriptInstallation occursTicket is updated or closed automatically

Hi All,We are using IFS MWo Maintenance app (and not the classic app) for one of the customer. We have created a custom field for barcode on IFS Cloud as well as on MWo app. Each functional object has a unique barcode associated with it. On the MWo app the barcode field is available on work task overview once we click on the ‘My Work’ tile. The customer we are implementing is into service industry where technician will visit their customer premises and will first scan the barcode affixed on the asset in MWo to filter out the work tasks associated with that specific asset.Our observation is that on the search functionality @ records in ‘My Work’ tile on the app version 26.4.3723.0 available on IOS app store has scanner icon, where as app version 26.4.3728.0 on android app store doesn't. Due to this we cant scan the barcode on the android device.Please advice is there is fix or app configuration for latest version 26.4.3728.0 on android as

Commonly known rules in PM actions are “If the actual object does not exist, and the task is connected to a PM Group, pre posting values are copied from the PM Group (if they exist). So, if an object exists the pre posting is taken from there.”In our case:Customer is using IFS version 24.2.10. They have code string B = Cost center and code string F = Object in Code Patr Info in Functional object.When calendar generating PM action, Work Task gets both code strings to the Work Task as Pre posting from Functional object. As it should.But if they have PM actions with PM Group (without Merge), work tasks Pre postings get only code string B = Cost center in calendar generation with PM group.So, it seems that other than code string F is not coming from Functional object to Work task, if PM action has PM group and it is used in calendar generation. If work order is generated direct from the Maintenance plan line (from one of the pm actions with grou

Hello,Currently, none of our Android users are able to utilize the IFS Trip Tracker application on their mobile devices. We would like to understand whether this is a known issue and if there is an expected timeline for when IFS plans to resolve it.Thank you for your assistance.

Customer (25.1.4) gets following error when user tries to use material quick issue. It comes with all parts in customer. In our own demo environment (25.2.3) the same error does not come with all parts and it seems that the same part gives error and other times does not. Sites in work task and part are the same and user is connected to warehouse.Any idea what could case error? 

We see the need to be able to modify operational loggings after serial numbers have been renamed. This happens quite a lot in our business that incorrect serial numbers get runs, and then are rebuilt before we have the possibility to correct the run. Can you please open up for this possibility? Pages: Correct Operationa Loggings, Report Operational Loggings

Environment: Cloud 25R2Background: A overhaul of a truck is performed and the engine (Inventory part / serial object) is removed for repair. Time and Material is consumed to repair the engine.  The cost of the repair should sit with repaired engine.How can this be achieved automatically?Currently when a Work Order is performed, it is possible to “Return to Inventory” and the “Inventory Value” has to be set manually. It does not use the time and material cost incurred on the work order.Is there any setting that can automate this.Regards, Malik

 I am trying to configure navigation from Prepare Work Order (Active Separate) screen to History Log screen and pass WO_NO as a filter. When navigating from Prepare Work Order, the History Log should show records only for that specific WO number. I tried using navigation filter like:startswith(tolower(Keys),'wo_no eq ($[WoNo])^')), Keys contains 'wo_no eq ($[WoNo])^'))But it is not returning the expected records. History Log stores WO number inside the KEYS field, so I am trying to filter based on that value.What is the correct navigation filter expression to pass WO_NO from Prepare Work Order to History Log?If anyone has implemented similar navigation filtering for KEYS field, please suggest the correct approach.Keys: WO_NO=2^Also, I need to filter History Log records where:LU Name = ApprovalRou

Hi all,I have a Lobby element that I am using in two lobby pages. It is based on a datasource that uses two parameters Category_ID and Group_ID. My datasource query is using the NVL statement, means when one of the parameters is empty it returns everything. To this regards it is working well. However, when I want to use the same methodolgy as a navigation link I get an error. My navigation link contains:(startswith(tolower(Cf_Group_Id_Eo),$GroupID$)) and (startswith(tolower(Cf_Category_Id_Eo),$OBJECT_CLASS$))When both parameters $GroupID$ and $OBJECT_CLASS$ are given everything works fine. But when only one parameter is given (e.g. $GroupID$) than the second statement of my navigation link gets rendered as:contains(,'')) So this is obviously throwing an error. Any suggestions on how to fix that? I would like to avoid to create two different widgets since I want to reuse the same widget on both lobby pages. Looking forward

I am encountering an issue while attempting to send an outbound transaction from IFS to an external system (Maximo). The process fails with the following error:ExecutionException from Sender threadCaused by: ifs.fnd.connect.senders.ConnectSender$TemporaryFailureException: Exception while sending dataCaused by: javax.net.ssl.SSLHandshakeException: Remote host terminated the handshakeCaused by: java.io.EOFException: SSL peer shut down incorrectlyThis error occurs during the outbound integration from IFS to Maximo, indicating that the SSL handshake between the systems is not being successfully established.  

Hi, Could you please assist in identifying the correct process within IFS Service Management to address the following business requirement?Requirement:The business needs to initiate maintenance work only after receiving an advance payment (e.g., 50%) from the total quoted amount.Currently, we are using Service Quotation as the starting point. However, we do not see an option to create a Customer Order directly from the service quotation or from the early stages of associated Request / Request Work Task.While it is possible to create a Request from a Customer Order, we observed that:The Request Task sales lines and Customer Order lines do not appear to have a direct relationship This makes it difficult to manage advance payments and link them to the service execution and f

Hi All, I was trying to reserve a ‘Tool/Equipment’ to a Project acitivty that is still in ‘Planned’ phase (Project = ‘Initialized’).  Project: Project Activity with Resource Allocation: Resource Monitoring Gantt: So, allthough it seemed to have worked to allocate the resource 260113-001 to the project N-1245 ; activity = 100000533 starting from March 10, 2026 8am onwards. When I hover over the Resource Monitoring Gantt, the Project Allocation screen does not show me the project info. Is this a bug? Is ther

Community, do you know why SLA does not respond to work order planning? what is the mechanism behind it?kindly see below work Task Planning Schedule. 

Hi I am trying to activate the fixed asset but value is showing as 0, when I tried to troubleshoot found that the invoice value is getting null for FA account due to same account is getting debited and credited with same value. Please help in resolving this. I have also setup the FAP1,FAP5,FAP2 etc..   

In IFS Cloud 25R2, we are working with Service Requests and Request Work Tasks and have encountered an issue related to the Coordinator field.Currently, the system appears to require a Default Coordinator defined at the user level. If this is not set, we receive an error when generating the Invoice Preview.Our questions are: Where is the Coordinator officially defined and maintained for Service Requests / Request Work Tasks What is the recommended approach if we need to process a Service Request using a different Coordinator than the user’s default if we cannot specify a different other than the default? Any guidance or clarification on standard behavior vs recommended setup would be greatly appreciated.Thanks in advance!

We are in IFS 10 UPD 9.Our Maintenance supervisor added PM Group IDs to all of his PM actions thinking he could use it for sorting.  However, this grouped all of his PM actions into 2 work requests (as designed).He then removed all of the PM Group IDs and attempted Calendar Generation again.The result is the Work Request was cancelled, but no new PMs were created for the month. Is there a way to create the PMs for the month?