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Question

IFS Cloud id object not saving eform answer through tech portal

  • August 30, 2026
  • 3 replies
  • 24 views
lopespetro
Hero (Customer)
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Hi All.

I have created a survey using WorfkFlow Type: Object Information, and it works well as I answer through MWO Maintenance. But, if I answer the survey in techportal, the system does not save the object id and site.

I had the same problem with app10 see (id object not saving eform answer through tech portal | IFS Community), and needed to fix with the local support. Does anyone know if IFS will fix this in IFS Cloud?

I’m using:

Application service update: 25.2.5

Framework service update: 25.2.8

IFS Cloud Web version: 25.2.8.20260709102253.0

IFS Client Services version: 25.2.8.20260702055556.0

IFS Client Notification version: 25.2.8.20260702050129.0

IFS Chat version: 25.2.8.20260702075807.0

IFS OData provider version: 25.2.8.20260707080628.0

 

Br. Lopes

3 replies

lopespetro
Hero (Customer)
Forum|alt.badge.img+13
  • lopespetro
  • Author
  • Hero (Customer)
  • August 30, 2026

Hi All.

I have created a survey using WorfkFlow Type: Object Information, and it works well as I answer through MWO Maintenance. But, if I answer the survey in techportal, the system does not save the object id and site.

I had the same problem with app10 see (id object not saving eform answer through tech portal | IFS Community), and needed to fix with the local support. Does anyone know if IFS will fix this in IFS Cloud?

I’m using:

Application service update: 25.2.5

Framework service update: 25.2.8

IFS Cloud Web version: 25.2.8.20260709102253.0

IFS Client Services version: 25.2.8.20260702055556.0

IFS Client Notification version: 25.2.8.20260702050129.0

IFS Chat version: 25.2.8.20260702075807.0

IFS OData provider version: 25.2.8.20260707080628.0

 

Did a test in 26R1 SU3, and it saves just the site, but not the object. See print bellow.

 

 

Br. Lopes
Do Gooder (Employee)
Forum|alt.badge.img+4
  • danhse
  • Do Gooder (Employee)
  • September 9, 2026

Hi ​@lopespetro, could you please raise a support case for that?

 

Thanks, 

Daniel

    lopespetro
    Hero (Customer)
    Forum|alt.badge.img+13
    • lopespetro
    • Author
    • Hero (Customer)
    • September 17, 2026

    Hi ​@lopespetro, could you please raise a support case for that?

     

    Thanks, 

    Daniel

    Hi ​@danhse . Raised the case and it’s under investigation from R&D.

    They have identified a fix related to this area of the product. It’s currently in the process of verifying whether the fix directly resolves the issue you are experiencing. Once further information is available, we will provide you with an update.

    Tks

    Br. Lopes
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