When creating a new case, and adding text to the “additional info” box, the text is not visible on a finished case. The box contect shows empty but it is visible on IFS’ backgroun system. The problem started somwhere between 10.9.-9.10.2024 and has been repeated on all cases created after that.
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Thank you for flagging. Could you please provide supporting screen shots as well?
The template used with the issue it at least “Request a Consultancy Service”, could be others too. Attached a pic of the data not shown after case creation.
The field is shown blank after case creation even though the original data went to Jira.
Thank you for sharing additional details.
We have issued a case to follow up on the blank field issue reported in here.
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