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abcastrilloDo Gooder (Customer)

asked in Support & Services FAQs and Help

Is anyone else experiencing a system outage with Enterprise Explorer? “Cannot download the application. The application is missing required files. Contact application vendor for assistance.”

281

4 months ago

ckmyersSidekick (Customer)

asked in Support & Services FAQs and Help

Changes to Calendar Drop Box

Hello,Previously our Calendar drop list in our assystNET form would have the Calendar and Clock.There was a requested change to have just the Calendar, which was implemented.My question is where do we find the combo Calendar/Clock or Clock list now? Thanks in advance.C.

5 months ago

Eric AmandDo Gooder (Customer)

asked in Forum FAQs & Help

Can't start a new question for Assyst category

Hi, It seems I can’t start a new topic for assyst. I’d like to ask a question but when I choose question or conversation, I can’t see Assyst as topicIf I choose idea, then assyst becomes visible. Is there something wrong? Thanks Best regardsEric

666

5 months ago

MTLZESHANDo Gooder (Customer)

asked in Forum FAQs & Help

IFS Version upgradation requirements

we are currently using IFS version9, and want to upgrade to latest verwsion.please eleborate any prerequeset of Software or hardware .

351

5 months ago

RacHaitaMDo Gooder (Partner)

asked in Forum FAQs & Help

IFS7.5 installation

Does anybody know how to create a clone environment from the running IFS 7.5 production environment?I want a step-by-step manual. Thank you so much!

523

5 months ago

ravinduDo Gooder (Partner)

asked in Support & Services FAQs and Help

Does windows server 2022 support IFS APP10 UPD17?

The IFS documentation indicates that Server 2019 is the only updated version(Link). Any follow-up mentions for Windows Server 2022 since then? If such a possibility exists, is it mentioned in an acceptable recommended source?

1412

5 months ago

AlbertDo Gooder (Customer)

asked in Forum FAQs & Help

GL Balance Analysis

Can multiple voucher lines be extracted at once

141

5 months ago

RogerBDo Gooder (Customer)

asked in Forum FAQs & Help

Lobby display object not showing data App9.17

I am creating a Lobby element for end users but it is not behaving.I have created a data element based on an IAL and I can preview it and I get data results as expected. When I try ro select Columns though, I have to manually type the names. They do not appear in the drop down to select, but manually typing does workWhen I try to use the data elemend in a List display object, it refuses to show data. I just get a green cross and no data.The user has access to the data. I have tried creating an IAL and a quick information and a view direct into the IFSAPP schema but the Display element still will not show any data and none of the methods will let me choose the field names from the Colums sectio.Does anyone have an idea why Element willnot display results

8715

5 months ago

ftharyDo Gooder (Customer)

asked in Support & Services FAQs and Help

I try tu use a crystal reports file (rpt) in quick report but got the error "There was an error retrieving the report"

Hello to all,I just start to test quick reports and try to use crystal reports as quick report. I got already a rpt file which is working well in IFS but when I upload it in quick report and try to see the report I get thisthe release we use is IFS 23R2 cloud version…Thank you in advance.frédéric

1296

5 months ago

irfan.khanDo Gooder (Customer)

asked in Forum FAQs & Help

FX expressions for SLA and Ticket Assignment

Hello, I am currently having trouble with the SLA on one of the ticket types. The process flow for this type of ticket is as follows: User raises a ticket Ticket goes to line manager for approval if approved, then a task is created and resolved After task is resolved, the ticket is assigned to the Site Head for approval if approved, then it finally goes to the CEO office for approval. The only place where the ticket stops SLA is when the ticket is with the line manager for approval and during the other steps (after step 2 is approved) the SLA clock is running.My Questions: Q1. Is there any expression that can be used or any other way to have the SLA clock of the main ticket stop during the approval processes ? Q2. Is there any expression that can be used or any other way to have the Site Head Approval (Step 4) assigned to the Site head based on the office location selected on the main ticket. Any help in this matter is appreciated.

110

5 months ago

nu_fonkaDo Gooder (Partner)

asked in Forum FAQs & Help

IFSAPP Cannot login in Cloud

Hi I have installed IFS Cloud 23.2 but when installation is complete but i can’t use IFSAPP to login the error rais “Invalid Username and Password” but i try senario as be low.Log in user IFSAPP wiht cmd. “sqlplus ifsapp/[password]@<database> - Can log in normal Change IFS password - After change and try to login but show same error. Unlock IFS user - After unlock and try to login but show same error. Use IFSADMIN to login - This user can log in to IFS Cloud. Check IFSSYS status - status is active Additionnal checking name of certificate - i found certificate name show “Kubernetes Ingress Controller Fake Certificate”

1555

5 months ago

Jonathan_WosterDo Gooder (Employee)

posted in Support & Services FAQs and Help

This is a test of hash tags, please ignore

#hashtag test

5 months ago

Amanda MDo Gooder (Customer)

asked in Forum FAQs & Help

Rearrange custom tab

Hi, I have created a custom tab (not standard) on the purchase order view. It now appears as last, how can I move to be first or second in order? thank you in advance!

526

5 months ago

NecMayuIkSidekick (Partner)

asked in Support & Services FAQs and Help

How to control the visibility of item headers in the Report Designer.

The red box is the item table.The blue box is the item header.A table block has been included in the item header.(yellow)I want the blue header to appear on every page when I break a page, and the yellow header to appear only when the content changes.I would like to know if there is any way to control this.

341

6 months ago

jdohertySidekick (Customer)

asked in Support & Services FAQs and Help

IFS Academy payment method

Hi,In the IFS Academy portal, when I pay for a course Under “Payment” it has the option to enter a purchase order no.Can two users enter the same PO number for courses that are purchased?Me and a colleague are taking courses but we have different logins to the portal.Thanks

190

6 months ago

anthony_wbDo Gooder (Customer)

asked in Support & Services FAQs and Help

What can/cannot be requested via a Service Request on the IFS Service Centre

Is there any guidance on the types of requests that can & cannot be made via the IFS Service Centre? We have raised many ‘advice & guidance’ cases as Service Requests and we receive inconsistent responses to them. Sometimes the case owner is very helpful & other times we are told that a Consulting Request is required.Incidents & Consulting Requests are generally bit easier to define (i.e. it was working previously & now isn’t or seeking expertise to advise on new functionality/capabilities) but there seems to be a bit of a grey area between the around what is/isn’t covered by a Service Request. Some guidance on the limits of support would be useful.

100

6 months ago

sumanthDo Gooder (Partner)

asked in Forum FAQs & Help

Custom event not triggering in serial object screen using workflow asynchronus

Custom event and action not triggering in UAT environment when i was trying to do it manually or automatically but remaining environments its working good ,workflow used in custom action could anyone please tell me the solution for this ? in serial object screen two fields should be triggered and updated. one field(a column) is only when new value added in some other table (1table). another filed(b column) should be updated when the data newly added or modified from that respective table(2 table) but its not happening .

230

6 months ago

VivekNRSidekick (Partner)

asked in Forum FAQs & Help

In IFS Cloud - Use Place - Regarding MGMT/ MT/DB server preparation

Dear ALL,We have a query regarding Remote Deployment - Use Place Implementation recomendation,Management Server - - Can we use the same server for CFG/UAT & PRODMiddle-Tire - - Can we use the same server for CFG/UAT & PRODDatabase Server - - Can we use the same server for CFG/UAT & PROD Thanks in advance.Regards,Vivek NR.

120

6 months ago

rohsinDo Gooder (Customer)

posted in Support & Services FAQs and Help

System Exception Error

System Exception Error - -2146697208

240

6 months ago

ERSADo Gooder (Partner)

asked in Announcements

About Retirement of Products and Releases

The latest support policy mentioned product retirements.It states that the community and others will be notified.Do you know where they are notified? --Excerpt from Suppoer Policy--. IFS will inform Customers (through IFS Community or other mechanisms) in advance when a Release of an IFS Application Software product is due to be retired.ｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰｰ

1044

6 months ago

ERSADo Gooder (Partner)

asked in Support & Services FAQs and Help

About Retirement at IFSCloud

IFSCloud's support policy states that it will be retired after two years from release.What support will I not receive after retirement?Will I lose all the support listed in Scope of Support Models? For example,/Acceptance of Cases for new Errors/Right to existing Fixes and Improvements from the Standard Support Period The Support Period for Releases of IFS Application Software products with a Continuous Support model is set out in Continuous Support Model above. Releases of such products are considered to be retired when the Support Period for the Release ends.

412

6 months ago

ZIGESAMMDo Gooder (Customer)

asked in Support & Services FAQs and Help

Lobby Element as attachment on Aurena page

Is it possible to show a lobby element on a aurena page similar to the IEE function? Here is the a picture from the element designer documentation. It shows on the bottom the activated Lobby area, which can be fade in or fade out. Is a similar function used in the Aurena page area next to attachments?

200

6 months ago

CGMRUNALSidekick (Partner)

asked in Forum FAQs & Help

getting below error while navigate the project material and service screen

120

6 months ago

abdelmalek.mecheriDo Gooder (Customer)

asked in Forum FAQs & Help

Send Work orders on the move rather than tasks

Hello,On IFS Cloud when we send a Work Order on the move to IFS MWO Maintenance, it is the tasks of this Work Order that are displayed in the application, is it possible to display only the Word Order and not all of the tasks?Thanks

6 months ago

ZerodeDo Gooder (Customer)

asked in Support & Services FAQs and Help

Environment name into an external url

Hello everyone,I would like to insert into an external url the environment name where the user click on the link from the lobbies but i need it to be dynamic.Is it possible ? I tried to use datasource but it look like I can’t use the result of the datasource to put it into my url. I’m on IFS Cloud (version 22R2).

170

6 months ago

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