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279 Topics

WatcharaphornDo Gooder (Partner)

asked in Support & Services FAQs and Help

PL/SQL: numeric or value error: character string buffer too small App 8 Core

HiFrom the view I made on IFS App 8 Core, I am unable to build a screen.Thanks

400

9 months ago

jdavidyoung07Sidekick (Customer)

asked in Forum FAQs & Help

Updating DEV environment based on PROD changes

Hi, I couldn’t find a resource containing the information that we’re looking for, so I thought I’d log a question here.Our organization has a development and a production environment. We were wondering if there is a way for changes done in production to be automatically replicated on the development environment? In this case, we’re mostly wondering about changes that technicians may apply to singular Items, user profiles, etc. It would be great if those changes could be replicated in development automatically. Is there a feature for this? Does anyone have this set up? We are currently on version 11.2.3, soon to be updated to 11.7.2.

201

9 months ago

usama_wrkDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS application dependency on Fortran Software

Our platform team is preparing for IBM software audit and found IBM XL Fortran 15.1 software in AIX server where IFS 10 Prod is being hosted. Is there is any dependency of IFS application on Fortran Software Runtime Libraries. If not then, can it be uninstalled safely?

9 months ago

WampyraeDo Gooder (Customer)

asked in Support & Services FAQs and Help

How to reset column conditional formatting ?

Hi,During testing I implemented some conditional formatting which produced an error.The only actions available are "reload", "details" or "go to home page".How do I reset this setting.To resolve it, I deleted the user and recreated it. (not a good solution)Kind regards.Mickael CORMIER

1582

10 months ago

AbhilokSidekick (Partner)

asked in Support & Services FAQs and Help

Application download did not succeed

IDENTITIES Deployment Identity : Ifs.Fnd.Explorer.C1-BF-E5-54-D8-B8-AD-47-2C-6B-2F-A4-06-B6-F6-03, Version=10.2401.507.5404, Culture=neutral, PublicKeyToken=8ae181aec271c687, processorArchitecture=x86 Application Identity : Ifs.Fnd.Explorer.exe, Version=10.2401.507.5404, Culture=neutral, PublicKeyToken=8ae181aec271c687, processorArchitecture=x86, type=win32APPLICATION SUMMARY * Online only application. * Trust url parameter is set.ERROR SUMMARY Below is a summary of the errors, details of these errors are listed later in the log. * Activation of https://ifspreprodnew.apmterminals.com/client/runtime/Ifs.Fnd.Explorer.application?ADMINGATEWAY=true resulted in exception. Following failure messages were detected: + File, Ifs.Fnd.Explorer.exe, has a different computed hash than specified in manifest.COMPONENT STORE TRANSACTION FAILURE SUMMARY No transaction error was detected.WARNINGS There were no warnings during this operation.OPERATION PROGRES

7034

10 months ago

reitzben11Do Gooder (Customer)

asked in Forum FAQs & Help

Printing MRB Reports in Aurena

I am having issues being able to grant access to be able to print MRB report to users. They have full access to the MRB cases screen (Mrbcaseshandling). They receive this message however, “You are not allowed to execute the report” As IFS app, I can select the print MRB Report tab and it opens a screen called Report Format and Output, but the projection for the debug console still shows MRBCasesHandling. So I am not sure how to find the projection that needs granted to be able to access the Print MRB Report tab.Any suggestions/help would be appreciated!

391

10 months ago

Vicky BrookesSidekick (Employee)

published in Announcements

Best of 2023

Another great year for the community thanks to the continued support of our members. This year we had:The 4,881 new members takes us to just over 19k members, 44% of which are customers, 23% partners and 24% IFSers. Please continue to tell your co-workers about the community, the more people we have visiting the site the more questions will be answered!All these metrics represent individuals; people who have contributed - asking, reading, responding, and collaborating. We’d like to recognize a few of these people, as our: Best All Around: When you look at the points in the community - which you earn by posting replies, receiving likes, and having people mark your replies as best answer, our top 3 are @Phil Seifert, @Charith Epitawatta and @Mathias Dahl. This year Phil retains the top spot having the highest number of best answers and the most likes received. Mathias again has the most replies, plus lots of answers and likes. Charitha tops likes given and has high values across replies

7030

10 months ago

ThieubanSidekick (Partner)

asked in Support & Services FAQs and Help

Gold Support - Reported Cases Resolution Time

Hi All,How can we see the resolution time (SLA) based for each reported cases under Gold Support. Also, what is standard case response time and resolution time for reported cases under gold support?

661

11 months ago

vee-rasak_piDo Gooder (Customer)

asked in Support & Services FAQs and Help

How to setup Office 365 supported Mail Sender configuration in IFS APP9?

I’m have tried to config as below but can’t send message from the system. could you help to support ?

1812

11 months ago

andrei.dancDo Gooder (Customer)

asked in Support & Services FAQs and Help

Chat feature partitioning by service department

Hey, I have a question about the chat feature in assyst:https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Category:ChatI would like to be able to partition the assyst users acting as service desk agents(for chat) by service department. Is there any way to do this?As I understand it, by default all assyst users(service desk agents) all go in one pool of available chatters and they are assigned contact users to respond to on a round robin basis. However, consider that we have a HR department and a general IT department and we want contact users who initiate chats from a HR ticket to go to HR agents and IT tickets to go to IT agents. Is there a way to achieve this?

120

11 months ago

greensldDo Gooder (Customer)

asked in Support & Services FAQs and Help

Are you able to disable being allocated items?

Hi,Would like to find out if I can stop myself being allocated any items when I am not working. For example when on annual leave. Don’t want anything being passed to me that would exceed the SLA, before I am able to look at the item. Thanks.

11 months ago

VPADABERGDo Gooder (Customer)

asked in Support & Services FAQs and Help

Error when trying to login to IFS portal

I get this message when I’m trying to login to IFS portalParameters in the customized error page:Transaction ID = 519733-PPE0Session ID = -Violation Category = APPFW_SIGNATURE_MATCHViolation Log = CEF:0|Citrix|NetScaler|NS13.1|APPFW|APPFW_SIGNATURE_MATCH|6|src=165.1.243.106 spt=49448 method=GET request=https://portal.ifsworld.com/ msg=Signature violation rule ID 6414: web-misc novell groupwise messenger accept-language header buffer overflow attempt cn1=4989252 cn2=519733 cs1=WAF_PRO_PROD cs2=PPE0 cs4=ALERT cs5=2023 cs6=web-misc act=blockedSession Cookie : -

2758

11 months ago

mipalkDo Gooder (Employee)

asked in Support & Services FAQs and Help

IFS App10 performance after UPD installation

Hi All,After a UPD installation is there are any performance issues be faced by the customers in IFS App 10 . And is it able to resolve these performance issues by re-publishing and synchronizing the custom fields on related logical units.

110

11 months ago

PaulinaPiDo Gooder (Customer)

posted in Forum FAQs & Help

Changing button TAB to ENTER for skip to the next line

Hi,anybody knows how can i change to TAB to ENTER like move to the next line? Where iI can find this options in IFS APP 9

120

11 months ago

David1992Do Gooder (Customer)

asked in Forum FAQs & Help

Conditional formatting - Check box

Hello Community!I'm facing challenges while attempting to apply conditional formatting to a column containing checkboxes. I aim to have the row highlighted in a specific color based on whether the checkbox is checked or not. Despite trying the following approach, I haven't achieved success.Appreciate any assistance./David

1314

11 months ago

ZIGESAMMDo Gooder (Customer)

asked in Support & Services FAQs and Help

Lobby visual effect different between IEE and Aurena

There is a possibility to add an image as background for a lobby element:IEE lobby element: Couter with following parametersparameters adjusted in IEEResult in Aurena LobbyIt seems that this behavior in Aurena is a bug. The expected effect should be a 10% transparent image mixed with a 20% transparent yellow background. In IEE it is ok, in Aurena not.Addition there is a second nearly similar effect: A list-element with a transparent background color works in Aurena as expected. But if you expand the element to fullscreen the transparent effect disapears and the fullscreen looks like a color with 100% transparent paremeter instead of for example 20% (as it is with normal size)Is that a feature or a bug?

210

11 months ago

ckmyersSidekick (Customer)

asked in Support & Services FAQs and Help

Rights in assystNET for Forms/Processes

Hello, I’m hoping someone can help me, we have run into an issue and our assyst Admin is unable tor resolve it.Essential in the DEV environment, I am trying to demo how a process works, I’ve been added to all the SVDs in the process, but when I try to close a task, I get a rights error. Another user has the same issue. even if I re-assign the task to myself. I also noticed a discrepancy in the error messages depending, if I tried to close the task in assystWEB, or from the Process Manager App.Detailsin assystWEB I receive this errorYou do not have rights to amend this processes - the event to which it is attached is not assigned to your service department.One or more of the above errors was generated attempting to create Task Events from the process 'Account:Delete'. There may be a configuration issue preventing you from progressing this process. If you are not sure why this is happening, please contact your administrator for further assistance.If I take action from the Process Manager

140

11 months ago

JustinJDo Gooder (Customer)

asked in Support & Services FAQs and Help

How to register for the service centre when I already have a community account?

Hi, I already have access to the IFS Community with my work email address and a user name. I am now trying to register for the service centre for support purposes as well. If I try and register for that, it says that I already have an email address registered for that, but if I try and login to the service centre with my email address registered for the community, it says that email account is not a valid one. I cannot find any option for people like me already registered on the community site to additionally register for the service centre / customer support and FTP with my same work email address .

231

11 months ago

Romain_SNPDo Gooder (Customer)

asked in Forum FAQs & Help

Ifs report designer Remove duplicate product lines

Hello everyone,Using Conditions or functions, I wonder if you can remove the duplicate of the same named fields in a report ;Let’s say in the delivery note report, I have :Product A - 100 qty - 50kg (weight) Product A - 50 qty - 20kg (weight) Product B - 100 qty - 50kg (weight) I want it to appear like this :Product A - 100 qty - 50kg (weight) - 50 qty - 20kg (weight) Product B - 100qty - 50kg (weight) Is there a way to do it ? i can’t find the conditions or code to set it up.Regards

570

11 months ago

Priyanka.MasseySidekick (Customer)

asked in Forum FAQs & Help

CRM Panel - Is it possible to automatically reverse the name format when creating a new customer contact via the panel

Currently, when an email is received, the format of the contact's name is as shown in the screenshot below - The original format in the received email, as seen in the above screenshot, is lastname,firstname. Panel creates the contact in the same name format - Is it possible for the name to be automatically formatted as FirstName.LastName in the panel without requiring the user to manually edit the first/last names in the panel? So that when they create a customer contact via the panel, the name format is correct.

833

1 year ago

VenglundDo Gooder (Customer)

asked in Support & Services FAQs and Help

User Cancel Invoice Authorization

We have several Sites on our IFS system. One of the sites, I get an error that states User is not authorized to cancel an invoice. How do I add myself as a user to cancel invoices?

1072

1 year ago

reitzben11Do Gooder (Customer)

asked in Support & Services FAQs and Help

How to grant access to Report time on Time Card in Aurena

I am in the process of setting up users to report their employees times using the time card. I have provided access to the TimeCardManagerHandling projection and still does not give them access. I have tested other projections as well and all still gives them the same error about not having granted permission. I am not sure if there is a better way than the debug console to help find the projection I am looking for. Thanks.

711

1 year ago

FilamaticDo Gooder (Customer)

posted in Announcements

Hiring for an ERP/Information Systems Manager

Filamatic, a division of National Instrument, LLC, is a leading manufacturer of industrial packaging machinery for pharmaceutical, cosmetic, biotech, and chemical specialty industries located in Baltimore, Maryland. Our success over the last 70 years is attributed to exceeding our customers’ expectations by providing products and services which offer a superior value proposition, striving to create a great working environment for our employees and driving continuous process improvement initiatives.We are hiring for an on-site ERP/Information Systems Manager. This role is responsible for overseeing the implementation and ongoing support of a cloud-based ERP system, developing a comprehensive data analytics framework, managing a legacy SharePoint environment inclusive of various reports using RDL and SQL, and managing the IT and Cyber Security vendor and contractors. The ideal candidate will have expertise in ERP systems in a machinery manufacturing or capital equipment environment and h

712

1 year ago

ABYDo Gooder (Customer)

asked in Forum FAQs & Help

How to used IFS Syntax Functions to search data header in IFS Cloud

Hi all,Good day...IFS cloud 22R2 has almost 14 IFS syntax function for user to find various data.(Annenx X)Can anyone help to show various example on how to use IFS Syntax Function in Annnex A to retrive data header in Annex B ? Annex A Sample Syntax Function:=/!=/>=>/<=/<=/</../`/!`/%/!%/<>/!<>/;Annex B Sample Data Header:Date, Year, Period,Amount,Cost Centre, Project, Assets, Project Details,User ID Best regardsAby

250

1 year ago

Sarfraz HussainDo Gooder (Customer)

asked in Support & Services FAQs and Help

Background Jobs - Warning.

IFS Apps 10 Update 15 LIVE Database. We are running backgrounds Jobs - and one of the jobs is showing a Warning. This jobs is for Heavy Clean up - and error is showing has failed due to Value too large for Column IFSAPP. (Please see attached image) Would this be slowing down the performance of IFS. Is there anything we can do to clear this warning.

1012

1 year ago

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