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MPOSDo Gooder (Customer)

asked in Support & Services FAQs and Help

the value "Y" has incorrect format for [Systemparametersshortageflag] in ReturnMaterial Line.

Hi All,Within IFS you can copy certain lines, like in the Customer Order Line etc.But when trying to do so in the RMA (Return Material Authorization) Lines we get the error message :The value "Y" has incorrect format for [Systemparametersshortageflag] in ReturnMaterial Line.Does somebody know how to avoid this message and that the copy pasting truly works in the RMA Lines ?When you copy the line in an orderless RMA Return, I also see that it takes the RMA Line no. (Unfortunately it is not possible to adjust this), so I think this is related to the error message, but don’t know for sure. When you copy a Customer Order Line you can adjust the Line no. but in the RMA Lines it is not possible to adjust this. We are currently working in IFS Cloud 22R2 SU7.Looking forward to your reply.

450

9 months ago

Hanna VDo Gooder (Customer)

asked in Support & Services FAQs and Help

Backwards pegging in SO

Hi,We are using IFS10 update 15.Basic setup is so, that we have warehouse in different site than manufacturing is. Customer orders are entered to warehouse site and MS level 1 part is active in warehouse site. If there is a need to manufacture more to warehouse, system creates Distribution order to manufacturing site. Also purchase order and customer order between the sites are created automatically. In manufacturing site, they create Shop Order and then they do ’backwards pegging’. Sometimes, there is that situation that DO receipt date is two weeks ahead but production has possibility to produce earlier (SO need date is earlier than DO receipt date) → when they do ‘backward pegging’ correctly to SO, Why DO date is not changing ? If manufacturing is later than DO receipt date, then DO date is updated correctly..

201

9 months ago

TecSuraKuSidekick (Partner)

asked in Forum FAQs & Help

IFS connect timeout error in IFS8

Hi Team, we are getting very weird error in IFS connect as below . Please let us know if anyone aware about this . it will be helpful for us . java.net.ConnectException: Connection timed out: connect at java.net.DualStackPlainSocketImpl.connect0(Native Method) at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:79) at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:339) at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:200) at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182) at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172) at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392) at java.net.Socket.connect(Socket.java:579) at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:618) at sun.security.ssl.BaseSSLSocketImpl.connect(BaseSSLSocketImpl.java:160) at sun.net.NetworkClient.doConnect(NetworkClient.java:180) at sun.net.www.http.HttpClient

551

9 months ago

AsadanSidekick (Customer)

asked in Support & Services FAQs and Help

Event/Event Action, E-post, From User is not working

Hi,I am testing Event/Event Action NOTIFY_NEXT_AUTH/Notify authorizers of invoices to be authorized next.The mail are sent successfully, however the mail in mailbox shows that the mail are sent from MAIL_SENDER not from User: Please se below picture example, the mail I received is sent from MAIL_SENDER1, not from Finance center.Finance center is active User Id and person ID. Does anyone know what to do so the mail sent from in Outlook mail shows the user ID/User ID e-post address?

501

9 months ago

MPOSDo Gooder (Customer)

asked in Support & Services FAQs and Help

The new date must be equal to or greater than the start date of the latest period in the inventory value statistics

Good afternoon, We are dealing with some old RMA’s that we want to book in for Italian Customers/Site. But now we receive the message : The new date must be equal to or greater than the start date of the latest period in the inventory value statistics. Can it be that this message is caused by Month or Year closing ?We can not receive the products anymore and we are completely stuck, because we don’t know which date we need to enter in order for us to move on and perform the transaction without an issue ! Looking forward to your expertise.

1353

9 months ago

AbdelSidekick (Customer)

asked in Support & Services FAQs and Help

Access error project transactions

I have an error when i want to update a project transaction. Iam in the same projet team with the concerned employe. Is there other thing please ?

621

9 months ago

ckmyersSidekick (Customer)

asked in Forum FAQs & Help

assyst - Search Processes for Specific SVD

Hello,Is there a way to search processes for a specific SVD?Example:We have a team with an SVD, and they recently made improvements and no longer need a task to their SVD.I want to search all processes to confirm which send an event to the SVD and review to make sure if the task needs to be removed, or if it’s related to other work.

140

9 months ago

reitzben11Do Gooder (Customer)

asked in Forum FAQs & Help

Access to report scrap in Aurena

I am having trouble with granting access to users in Aurena to be able to report scrap on the Shop Order Operations Reporting screen. I have granted them access to ReportComponentScrapHandling but they are still receiving a insufficient privileges error message. Is there something that I am missing?

140

9 months ago

KethDo Gooder (Customer)

asked in Support & Services FAQs and Help

existing TAX TEMPLATE not recognize by IFS in the tax report menu

HiCan someone can help me ? I would like to create a tax report for my french VAT tax return.I would like to associate my report with the standard IFS tax report GFR001 but the error message tell that it does not exist (however it does..., see below) : Do you know why ?I also tried to create a new tax template from different existing tax template but same result = all are available in the list of the Template ID to choose but never recongnize by IFS after validation… Thanks in advance for your help.Regards

461

10 months ago

ckmyersSidekick (Customer)

asked in Forum FAQs & Help

functional user groups in assyst

Hello,Is it possible to create functional user groups in assyst? An example would be a user reports a service outage that affects a service are, we would want to log the ticket under that service area as opposed to any specific user.A simple example would be we want each province to be a “user”, as each is a service group. This would allow us to easily report on MI’s in specific areas.Thanks in advance for any feedback.

10 months ago

KethDo Gooder (Customer)

asked in Support & Services FAQs and Help

ERROR MESSAGE COMPANY CREATION

Hi,Does someone can help me on the following erro message when I try to create a new company from an existing one : “Compile_error2 : Error during compilation of LU - Error details : 4092 in \Generated Code\SAV_Company_CFP.CRE\SAV_COMPANY_CFP Please help.Thanks in advance

562

10 months ago

jorge.cabralDo Gooder (Customer)

asked in Support & Services FAQs and Help

Modify EDI 810 XML File based on Sales Part

We want to not produce /send an invoice line for a zero dollar sales part (e.g. Chep Pallets) on the EDI 810 XML file. Is there a way to do that in IFS 9.0?

321

10 months ago

BWITTOECKDo Gooder (Customer)

asked in Forum FAQs & Help

Customer Reminder History

HI, I have some questions regarding Reminders to customers.I would like to generate an overview of all reminders send for each customer with an overdue invoice for activity measurement and check the success rate of all reminders. Is ‘Customer Reminder History’ the correct way to get this overview? What happens in case the email with the reminder message is not in use anymore, is out of office, etc where does the automatic or manual reply of the customer end up?

160

10 months ago

AMACBARADELDo Gooder (Customer)

asked in Support & Services FAQs and Help

I have no result when I made a request to the community

Hello,Since several days I have no result, whatever the subject when I made a search on the community.Any idea?

201

10 months ago

MTLZESHANDo Gooder (Customer)

asked in Forum FAQs & Help

compatibility for IFS9 Application?

Dear kindly elaborate for IFS Appliation 9, which type of compatibility should be required for windows software and hardware?

451

10 months ago

wrprabashHero (Partner)

asked in Forum FAQs & Help

Merge Community Account

Hi Community Admins, Is there a way we can merge community account from a previous to new ?. In my case i have join a new company and wanted to disconnect my previous account and connect with new e-mail address. Any thoughts?Thank you,Roshan

675

10 months ago

bhavuk.chhabraDo Gooder (Customer)

asked in Support & Services FAQs and Help

SVD SLA not working

Hi Team, We are having a requirement in which when the service department is “SVD1” and priority is 1 or 2 we should have “SVD SLA1” else” SVD SLA2”. The below expression we have created but its not working. Can someone please help on this.Expression :- if(($new.event.servDept.shortCode = "VND ACCENTURE IDP" or $new.event.servDept.shortCode = "VND ACCENTURE IGA") and ($new.event.PRIORITY.shortCode ="PRIORITY 1" or $new.event.PRIORITY.shortCode ="PRIORITY 2")), "VND ACCENTURE IGA P1-P2", "VND ACCENTURE IGA P3-P5") RegardsBhavuk

10 months ago

JustinJDo Gooder (Customer)

asked in Support & Services FAQs and Help

Can no longer see our Cases or open a new one on IFS service centre

Feb 9th 2024, 10.30 am. I can still login to Service Center, but this morning, once I have done that, if I select All Cases from the drop down, I just get an empty screen with a red information message across the top of the screen. Also if I try to report an issue, I end up on that same screen. Have tried clearing browser cache and logging in again, but no luck. How do I request that someone checks the access for my Portal account? It was fine yesterday. What I see. If I go to Cases - All Cases, just get the same empty screen again.Thanks

181

10 months ago

GDFMNICHOLSDo Gooder (Customer)

posted in Support & Services FAQs and Help

IFS Community Search Engine Functionality

I have had a real hard time trying to search for topics on the community page. When I enter in keywords, it brings up all sorts of topics. It will bring up any topic with any of the keywords in the search and if I narrow down to just a few keywords, there are normally a few hundred topics.My suggestion would be to make the search engine more functional to bring back better results. Even when I go to create a ticket, all results that come back have nothing to do with my issue.I understand that the efficiency of a search engine has a lot to do with the user inputting a search, but I try to search all sorts of things and very rarely find an answer on the topic at hand. I feel like I know how to use a search engine well.

170

10 months ago

secenoDo Gooder (Employee)

asked in Support & Services FAQs and Help

Customer user access to Support Now

Hi,Customer user is not working in SNOW. How can they gain access to Support Now?

420

10 months ago

abdelmalek.mecheriDo Gooder (Customer)

asked in Forum FAQs & Help

user connexion date in IFS

Hello, is there a mean to have the last user connexion date in IFS? thanks

994

10 months ago

OXLCOLOMBODo Gooder (Customer)

asked in Forum FAQs & Help

Inventory Part Currently On Hand -PO total supply qty doubled

For some of our purchased parts the Inventory Part Currently On Hand - Total Supply Purchase Orders quantity is doubling the open PO Lines. The example part there is a quantity of 13 on customer order and purchase orders, but the Total Supply shows 26 (doubled). Checked all the purchase order lines, 2 lines are closed received completely and one line open for the 13 pcs.Also checked the Inventory, Sales and Purchase parts and Suppler for Purchase Part for conversion factors and everything is set to 1. Our team use this screen often and need to rely on the information. This is only recently been discovered, been using IFS Apps 10 for a year. Worth noting it’s not on all the parts just a handful of parts that are pass through and not on any structure and purchased with the same supplier.

993

10 months ago

rautakarDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Cloud Ubuntu 20.04 environment, error in ifsapp-proxy POD

IFS Cloud Ubuntu 20.04 environment, fresh install, error in ifsapp-proxy POD (see attachment). Proxy won’t start. We found this error message: "socket() [::]:8080 failed (97: Address family not supported by protocol)". We don’t have IPv6 in use, is it necessary? How can we change the configuration to use only IPv4?

520

11 months ago

RacRungtMDo Gooder (Partner)

asked in Support & Services FAQs and Help

My customer is using IFS App 10, which support will end 27 Mar 2025.

If my customer is using IFS App10 and still happy with version and did not want to upgrade to Cloud. After 27 Mar 2025,do customers need to pay extended support, if they don’t need any support from Global Support. Kindly make it clear, so I can deliver the right information to customer. Rungtip M.

3170

11 months ago

WatcharaphornDo Gooder (Partner)

asked in Support & Services FAQs and Help

PL/SQL: numeric or value error: character string buffer too small App 8 Core

HiFrom the view I made on IFS App 8 Core, I am unable to build a screen.Thanks

410

11 months ago

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