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Printings stay in Remote Waiting

  • 30 July 2024
  • 3 replies
  • 38 views

Hi everybody

Since yesterday at midday, all ours printings in direction of one specific printer stay systematically in Remote Waiting.
Notice that :
- the printer is a network printer and works perfectly (it's possible print from another application).
- the printer agent has been restarted few times, and run.
- PDF reports are correctly generated.
- We remarked that the printer in default, stopped works after it was in error of printing, resulting of version change of the printer during the printing.

Thank you in advance for your help.

 

@Tonio did you check your print agent logs? Normally when the status is Remote Waiting, there should be some error messages in the logfile.

 

Normally the status sequence of the Print Jobs is the following:

  • waiting → PDF file is created
  • remote waiting - PDF file to be pick up by print agent
  • remote working - print agent picked the PDF file

 

Hi Superhero,

I've already gone through the agent's logs and, as far as I'm concerned, there's no apparent error.

Here's a screenshot of the start of editions  in Remote Waiting statut and the corresponding log in the agent

 

Good news for me.

I've solved the problem.

It seems that updating the printer driver while it was printing IFS generated an unstable state of the whole thing.
All I had to do was :
- uninstall the printer on the IFS application server
- then reinstall the printer
- Stop and restart the IFS Print Agent
- and finally restart the pending editions.
And it works

 

Thanks to all readers

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