Service (Touch Apps, MWO, MRO)

Does anyone have an alternative solution for getting a customers signature for the report in of a work order without having to hand over the mobile device to the end customer. Due to covid we have some customers refuse to handle the mobile devices.is there anyone else who has had this issue?

Hello, I am currently having Issues with Appointment booking screen in PSO. we are integrated with apps 10 and can use the appointment booking features within Apps. However, when we look for the any work orders in the appointment booking screen within PSO (6.0) no work orders appear.   Any help would be appreciated  Thanks  Wayne 

How can I use global parameter(‘#PERSON_ID#’) in Aurena lobby element? 

Hello, I am looking for a way to have all submitted Fault Reports automatically released. I was not able to find any community posts related to this, and there does not appear to be any Site settings that would allow this behavior. Any direction would be greatly appreciated!

Hi everybodyIs there any way to see which view has which permission sets?(like object security report) I want to see all of them. Is there any quick way Thank you  

Before I log this in LCS, I thought I’d post it here in case someone has also seen this and has a solution!I have been getting the attached error on both FSM6 update 7 and update 8 (I have not seen it on update 6). I have created a new mobile design and have created a couple of non related client scripts. The sequence is as follows:Install app on mobile (iOS or Android - fails on both) and activate (or initialise an existing installation)From Home screen tap Jobs to go to the JobList screen - all OK - no errorsGo to Design Screen (JobList)Refresh ScriptsPreviewFrom Home Screen tap Jobs to go to the JobList screen - get the attached errorThis now always happens until an init as above.Note the error is referencing the baseline script although if I replace the script with a custom version with the same code, then the same error occurs. If the Field Service baseline design is used, the same thing happens.  

Hello Team, I am pretty new to IFS with some background in middleware technologies. I am currently working on creating a document in IFS using IFS oData/REST API.As per my understanding, to attach an external document to an IFS object using API , we need to follow below 3 steps:    a. Create a document in IFS (IFS API - Projection: CreateAndImportDocument and Invoke action CreateDocument)    b. Upload an external file to previously created IFS document    c. Attach the document to an IFS objectI am able to create a document in IFS using the API successfully (Projection:CreateAndImportDocument and Invoke action CreateDocument) And not sure which API or projection should I use to make next for uploading an external file to previously created IFS document? Can someone help me in this regard?Any help in this regard is highly appreciated. Regards,Siva

Hello Team, I am pretty new to IFS with some background in middleware technologies. I am currently working on creating a document in IFS using IFS oData/REST API.As per my understanding, to attach an external document to an IFS object using API , we need to follow below 3 steps:    a. Create a document in IFS (IFS API - Projection: CreateAndImportDocument and Invoke action CreateDocument)    b. Upload an external file to previously created IFS document    c. Attach the document to an IFS objectI am able to create a document in IFS using the API successfully (Projection:CreateAndImportDocument and Invoke action CreateDocument) And not sure which API or projection should I use to make next for uploading an external file to previously created IFS document? Can someone help me in this regard?Any help in this regard is highly appreciated. Regards,Siva

In REQUESTFLOW when viewing an existing Request, how is it possible to allow the user ‘Add’ a new Note, but not ‘Edit’ existing notes.  The Workflow editor only seems to allow you to enable or disable the whole Note section.  I have tried making the Note text object read only in the Metadata, but this has no effect. Anyone been able to achieve this?

Is there a way to suppress this document selection screen? We are trying to automate the printing of attachments through Shop Floor Workbench using the Create Reports button.  There is a Print Attached Documents check box that does not really function in a practical manner (it’s on the IFS idea wall).  In the meantime, we wrote an event that takes the Routing Work Guidelines and recreates those attachments at the Shop Order Work Guideline level to make this button work.   The issue is that this dialogue comes up and you have to press OK before each attachment will print.   

Customer wants to store a detail in a field which is 800/1000 character, I have change the data type to Long string as well as also changed the column datatype to VARCHAR(MAX). Still its showing the DB column supports upto 256 characters.’Value for column is too large.Maximum characters allowed is 256”

I am trying to add a history record via events to customer orders when a variable area changes. But the date which I send as a sysdate is inserting wrong. I tried to format the date but it did not work. What is the correct format? Wrong Date​​ 

Hi,Is is possible to display completed task in schedule board based on time interval like task completed in last one day or two days should be visible in schedule board. Please suggest.   Best Regards,Ramya

I am using version 10.10.1336.0 of the Aurena NotifyMe App. I can log in but it won’t synchronise for me. The following is from the Touch Apps server log: “Failed to register Downlink Url 'https://epsifsta10.eps.local:444/' with 'https://epsifsapp10.epswater.com:58080/' running as 'IFSMOBILITY'Unexpected error while calling server method UplinkServices/RegisterUplinkURL” This from the bug report written to the phone by the app<Ifs.Cloud.Client.Exceptions.CloudException><Message>Unexpected error while calling server method UplinkServices/QueryApplicationParam  InnerException: User IFSMOBILITY has not been granted access to activity UplinkServices.</Message><StackTrace>Also{"Exception":"<Ifs.Cloud.Client.Exceptions.CloudException><Message>Unexpected error while calling server method UplinkServices\/QueryApplicationParam  InnerException: User IFSMOBILITY has not been granted access to activity UplinkServices.<\/Message><StackTrace>  The prob

How do you go from a lobby element to an aurena page using Parm from the list element in the lobby?assistant/CFlightInstructorHandling/CCSimulatorSessionLogAsst;$action=CCSimulatorSessionLogSetup%7BParamMchCodeContract:'CLT',ParamMchCode:'A320-DOOR'%7D;path=0.285967710.667117285.139146786This works with the hardcode param but I want it to go with the Mch_Code & Mch_Code_Contract on the line selected.Thanks,J

I have copied the document default values that come out of the box to into the Document Class Management.  There are several columns that I am unable to check on the override default check box.  Specifically I was trying to override the Document Class so I can add a default document class to each document class that I was creating.  Does anyone know why I cannot select the override?

Dear All,  Why are using information card in Framework.   Its like Custom logic unit?.  someone explain us.    

I am trying to map a document that will inherit the value from the system in a client who are using IFS App-9 but their system does not have any data in macro basic window. but normally it should be there in the system. but as this is unavailable in the system, how can i get these basic data?

Is it possible to put the year in the prefix of a document class in document management module? e.g.  Can i have the following prefix “SA-YYYY-” where YYYY represents the year and it will automatically update when the year changes ( i.e. in 2022 it will automatically know the year changed to 2022 and put 2022 in the prefix)  If possible how can it be done?

The documentation for OIDC is different in FSM6u8 than FSM6u5there is a reference to a "Add a platform button"  not mentioned in FSM6u5 doc.In the FSM6u5 documentation it says in the Redirect URI field, select Public client (mobile & desktop) and enter http://localhost/fsmoidc/.We are not seeing where we can select "Public client".Customer also did a cut/paste and accidentally added the period. Suggest we remove them from the document where it is listed as a URI. ADD THE NATIVE APP REGISTRATION For step 4, we do not see how we can "Add the next"  -  It appears that it is asking the URI to be http or https . The documentation says to use com.metrix.metrixmobile://fsmoidc Please advise if this step in particular needs to be updated in the documentation? or If the FSM6u8 OIDC doc application is applicable to an FSM6u5 installation?

Hi there,FSM6uxWe often fire a notification using the TEXT_LINE_CODE as the trigger to an event that is picked up fires the notification based on that even.We often use a predefined text block as a template that the person creating the note on the SmartClient adds the relevant information to and when saved the Notification message pulls in the Request_Text.Text.The notification message can be formatted using HTML and the Body Format selected = HTML. The outcome is that the content in the Notification message is formatted as required but any Carriage Return or Line Spacing that is in the Note (i.e. Request_Text.Text) is not formatted and ends up being received as a long unformatted string of text. How can I pull in the note content and send it in a formatted way? Many thanks and Best WishesAngelo

Afternoon,We currently use Service & Maintenance along side the mWO App in Apps 8 and would like to know if anyone has found a way of putting a work order on hold via IFS and not through the App. There is the option on the mWO App to put a work order on hold which feeds back to IFS (as per the below screen shot), but there is no way that I can see where you can do this without using the App (not all of our engineers use the app).I know you can put the operations part of the work order on hold, but not all our work orders contain operations so this is not ideal.Thanks in advance,Hayley

Can Azure BLOB storage be used to save document attachments in IFS ? One of our customers has reported that database is growing rapidly due to the volume of documents they attached to records. Customer would like to consider other options and BLOB storage is preferred for the purpose. Does IFS support BLOB for the function?

 Where to change idle / session time for Scan IT? After a while, the account goes into expired mode and I need to refresh the account and log in again.

All Notifications are coming through to the app as expected but once approve or rejected they remain in the Notification list. Is it possible to have these automatically removed from the app once actioned? As you can imagine the list is growing rapidly for some users.